research-article

An Exploratory Study of Social Support Systems to Help Older Adults in Managing Mobile Safety

Authors:

Eran TochAuthors Info & Claims

MobileHCI '21: Proceedings of the 23rd International Conference on Mobile Human-Computer Interaction

Article No.: 30, Pages 1 - 13

https://doi.org/10.1145/3447526.3472047

Published: 27 September 2021 Publication History

Abstract

Older adults face increased safety challenges, such as targeted online fraud and phishing, contributing to the growing technological divide between them and younger adults. Social support from family and friends is often the primary way older adults receive help, but it may also lead to reliance on others. We have conducted an exploratory study to investigate older adults' attitudes and experiences related to mobile social support technologies for mobile safety. We interviewed 18 older adults about their existing support experiences and used the think-aloud method to gather data about a prototype for providing social support during mobile safety challenges. Our findings point to the potential of mobile technology to increase older adults' ability to mitigate mobile safety challenges through active learning from close social connections. We discuss how to support technology can address helpers' intolerance and overcome the challenges of physical distance.

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Cited By

Hu RPradhan ABonsignore ELazar A(2024)Sustaining the Usefulness and Appeal of an Older Adult-led Makerspace through Developing and Adapting ResourcesProceedings of the ACM on Human-Computer Interaction10.1145/36374018:CSCW1(1-29)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637401
Sharifi HChattopadhyay D(2023)Senior Technology Learning Preferences Model for Mobile TechnologyProceedings of the ACM on Human-Computer Interaction10.1145/36042697:MHCI(1-39)Online publication date: 13-Sep-2023
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El-Raheb KVlachokyriakos VRoussou MOlivier PBartindale TGarbett A(2023)Exploring Digital Communication Needs of Local Communities and Self-organized CollectivesProceedings of the ACM on Human-Computer Interaction10.1145/36042557:MHCI(1-17)Online publication date: 13-Sep-2023
https://dl.acm.org/doi/10.1145/3604255
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An Exploratory Study of Social Support Systems to Help Older Adults in Managing Mobile Safety
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cover image ACM Conferences

MobileHCI '21: Proceedings of the 23rd International Conference on Mobile Human-Computer Interaction

September 2021

637 pages

ISBN:9781450383288

DOI:10.1145/3447526

Copyright © 2021 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Published: 27 September 2021

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Singapore National Research Foundation under the National Satellite of Excellence in Mobile Systems Security and Cloud Security
ICRC ? Blavatnik Interdisciplinary Cyber Research Center

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MobileHCI '21: 23rd International Conference on Mobile Human-Computer Interaction

September 27 - October 1, 2021

Toulouse & Virtual, France

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Overall Acceptance Rate 202 of 906 submissions, 22%

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26th International Conference on Mobile Human-Computer Interaction

September 30 - October 3, 2024

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Cited By

Hu RPradhan ABonsignore ELazar A(2024)Sustaining the Usefulness and Appeal of an Older Adult-led Makerspace through Developing and Adapting ResourcesProceedings of the ACM on Human-Computer Interaction10.1145/36374018:CSCW1(1-29)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637401
Sharifi HChattopadhyay D(2023)Senior Technology Learning Preferences Model for Mobile TechnologyProceedings of the ACM on Human-Computer Interaction10.1145/36042697:MHCI(1-39)Online publication date: 13-Sep-2023
https://dl.acm.org/doi/10.1145/3604269
El-Raheb KVlachokyriakos VRoussou MOlivier PBartindale TGarbett A(2023)Exploring Digital Communication Needs of Local Communities and Self-organized CollectivesProceedings of the ACM on Human-Computer Interaction10.1145/36042557:MHCI(1-17)Online publication date: 13-Sep-2023
https://dl.acm.org/doi/10.1145/3604255
Anuyah OBadillo-Urquiola KMetoyer R(2023)Characterizing the Technology Needs of Vulnerable Populations for Participation in Research and Design by Adopting Maslow’s Hierarchy of NeedsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581221(1-20)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581221
Tang XSun YZhang BLiu ZLC RLu ZTong X(2022)"I Never Imagined Grandma Could Do So Well with Technology"Proceedings of the ACM on Human-Computer Interaction10.1145/35555796:CSCW2(1-29)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555579
Mendel TSchuster RTromer EToch E(2022)Toward Proactive Support for Older AdultsProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/35172496:1(1-25)Online publication date: 29-Mar-2022
https://dl.acm.org/doi/10.1145/3517249

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