research-article

Open access

Reporting the Community Beat: Practices for Moderating Online Discussion at a News Website

Authors:

Steven P. DowAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 5, Issue CSCW2

Article No.: 333, Pages 1 - 25

https://doi.org/10.1145/3476074

Published: 18 October 2021 Publication History

Abstract

Due to challenges around low-quality comments and misinformation, many news outlets have opted to turn off commenting features on their websites. The New York Times (NYT), on the other hand, has continued to scale up its online discussion resources to reach large audiences. Through interviews with the NYT moderation team, we present examples of how moderators manage the first ~24 hours of online discussion after a story breaks, while balancing concerns about journalistic credibility. We discuss how managing comments at the NYT is not merely a matter of content regulation, but can involve reporting from the "community beat" to recognize emerging topics and synthesize the multiple perspectives in a discussion to promote community. We discuss how other news organizations---including those lacking moderation resources---might appropriate the strategies and decisions offered by the NYT. Future research should investigate strategies to share and update the information generated about topics in the news through the course of content moderation.

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https://dl.acm.org/doi/10.1145/3637330
Ajmani LVincent NChancellor S(2023)Peer Produced Friction: How Page Protection on Wikipedia Affects Editor Engagement and ConcentrationProceedings of the ACM on Human-Computer Interaction10.1145/36101987:CSCW2(1-33)Online publication date: 4-Oct-2023
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Cai JChowdhury SZhou HWohn D(2023)Hate Raids on Twitch: Understanding Real-Time Human-Bot Coordinated Attacks in Live Streaming CommunitiesProceedings of the ACM on Human-Computer Interaction10.1145/36101917:CSCW2(1-28)Online publication date: 4-Oct-2023
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Index Terms

Reporting the Community Beat: Practices for Moderating Online Discussion at a News Website
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 5, Issue CSCW2

CSCW2

October 2021

5376 pages

EISSN:2573-0142

DOI:10.1145/3493286

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Published: 18 October 2021

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Cited By

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Ajmani LVincent NChancellor S(2023)Peer Produced Friction: How Page Protection on Wikipedia Affects Editor Engagement and ConcentrationProceedings of the ACM on Human-Computer Interaction10.1145/36101987:CSCW2(1-33)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610198
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https://dl.acm.org/doi/10.1145/3610191
Ajmani LHoutti MForiest JDevito MVincent NJohnson I(2023)Epistemic Injustice in Online Communities: Unpacking the Values of Knowledge Creation and Curation within CSCW ApplicationsCompanion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3584931.3611280(527-531)Online publication date: 14-Oct-2023
https://dl.acm.org/doi/10.1145/3584931.3611280
Korsgaard HLyle PSaad-Sulonen JKlokmose CNouwens MBødker S(2022)Collectives and Their Artifact EcologiesProceedings of the ACM on Human-Computer Interaction10.1145/35555336:CSCW2(1-26)Online publication date: 11-Nov-2022
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McInnis BAjmani LDow S(2022)Engagement or Knowledge Retention: Exploring Trade-offs in Promoting Discussion at News WebsitesProceedings of the ACM on Human-Computer Interaction10.1145/35551946:CSCW2(1-38)Online publication date: 11-Nov-2022
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