research-article

Punishment and Its Discontents: An Analysis of Permanent Ban in an Online Game Community

Author:

Yubo KouAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 5, Issue CSCW2

Article No.: 334, Pages 1 - 21

https://doi.org/10.1145/3476075

Published: 18 October 2021 Publication History

Abstract

Platforms face the challenge of managing toxic behaviors such as flaming, hateful remarks, and harassment. To discipline their users, platforms usually adopt a punitive approach that issues punishments ranging from a warning message to content removal to permanent ban (PB). As the severest punishment, PB deprives the user of their privileges on the platform, such as account access and purchased content. But little is known regarding the experiential side of PB within the user community. In this study, we analyzed PB in League of Legends, one of the largest online games today. We argue that what PB does is not precisely to discipline players into well-behaved community members. Rather, PB functions to produce the stereotype of "the most toxic player" in the community and is best seen as a platform rhetoric. We further discuss the need to contextualize toxicity from the restorative lens.

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Index Terms

Punishment and Its Discontents: An Analysis of Permanent Ban in an Online Game Community
1. Human-centered computing
  1. Human computer interaction (HCI)

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 5, Issue CSCW2

CSCW2

October 2021

5376 pages

EISSN:2573-0142

DOI:10.1145/3493286

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Jeff Nichols
Apple Inc., United States

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Published: 18 October 2021

Published in PACMHCI Volume 5, Issue CSCW2

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