research-article

Managing Disruptive Behavior through Non-Hierarchical Governance: Crowdsourcing in League of Legends and Weibo

Authors:

Shaozeng Zhang, and

Bonnie NardiAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 1, Issue CSCW

Article No.: 62, Pages 1 - 17

https://doi.org/10.1145/3134697

Published: 06 December 2017 Publication History

Abstract

Disruptive behaviors such as flaming and vandalism have been part of the Internet since its beginning. Various models of hierarchical governance have been established and managed in different online venues, with both successes and failures. Recently, a new model of non-hierarchical governance has emerged using crowdsourcing technology to allow an online community to manage itself. How do people view and work with non-hierarchical governance? In this paper, we present an interview study with people from two sites: the video game League of Legends and Weibo, a microblogging site in China. We found that people were passionate about participation in crowdsourcing, but at the same time, struggled with the system, and acted beyond their designated role within the system. We derive implications for designing online non-hierarchical governance from our research.

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Cited By

Frommel JMandryk R(2024)Toxicity in Online Games: The Prevalence and Efficacy of Coping StrategiesProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642523(1-12)Online publication date: 11-May-2024
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Jhaver SRathi HSaha K(2024)Bystanders of Online Moderation: Examining the Effects of Witnessing Post-Removal ExplanationsProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642204(1-9)Online publication date: 11-May-2024
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Laato SKordyaka BHamari J(2024)Traumatizing or Just Annoying? Unveiling the Spectrum of Gamer Toxicity in the StarCraft II CommunityProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642137(1-18)Online publication date: 11-May-2024
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Index Terms

Managing Disruptive Behavior through Non-Hierarchical Governance: Crowdsourcing in League of Legends and Weibo
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 1, Issue CSCW

November 2017

2095 pages

EISSN:2573-0142

DOI:10.1145/3171581

Editors:
Clifford Lampe
University of Michigan
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Jeff Nichols
Google
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Karrie Karahalios
University of Illinois Urbana-Champaign
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Geraldine Fitzpatrick
Vienna University of Technology
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Uichin Lee
KAIST
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Andres Monroy-Hernandez
Snap Inc.
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Wolfgang Stuerzlinger
Simon Fraser University

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Publication History

Published: 06 December 2017

Published in PACMHCI Volume 1, Issue CSCW

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Cited By

Frommel JMandryk R(2024)Toxicity in Online Games: The Prevalence and Efficacy of Coping StrategiesProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642523(1-12)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642523
Jhaver SRathi HSaha K(2024)Bystanders of Online Moderation: Examining the Effects of Witnessing Post-Removal ExplanationsProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642204(1-9)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642204
Laato SKordyaka BHamari J(2024)Traumatizing or Just Annoying? Unveiling the Spectrum of Gamer Toxicity in the StarCraft II CommunityProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642137(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642137
Schrör SMüller FSchädlich F(2023)Überwachen und Strafen im Online-Gaming?Politiken des (digitalen) Spiels10.14361/9783839467909-017(279-290)Online publication date: 2-Oct-2023
https://doi.org/10.14361/9783839467909-017
Ma RLi YKou Y(2023)Transparency, Fairness, and Coping: How Players Experience Moderation in Multiplayer Online GamesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581097(1-21)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581097
Pan CYakhmi SIyer TStrasnick EZhang ABernstein M(2022)Comparing the Perceived Legitimacy of Content Moderation Processes: Contractors, Algorithms, Expert Panels, and Digital JuriesProceedings of the ACM on Human-Computer Interaction10.1145/35129296:CSCW1(1-31)Online publication date: 7-Apr-2022
https://dl.acm.org/doi/10.1145/3512929
Gordon MLam MPark JPatel KHancock JHashimoto TBernstein M(2022)Jury Learning: Integrating Dissenting Voices into Machine Learning ModelsProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502004(1-19)Online publication date: 29-Apr-2022
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Kou Y(2021)Punishment and Its Discontents: An Analysis of Permanent Ban in an Online Game CommunityProceedings of the ACM on Human-Computer Interaction10.1145/34760755:CSCW2(1-21)Online publication date: 18-Oct-2021
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Lu ZShen CLi JShen HWigdor DKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)More Kawaii than a Real-Person Live Streamer: Understanding How the Otaku Community Engages with and Perceives Virtual YouTubersProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445660(1-14)Online publication date: 6-May-2021
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Kou YGui XKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Flag and Flaggability in Automated ModerationProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445279(1-12)Online publication date: 6-May-2021
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