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“Just Not Together”: The Experience of Videoconferencing for People with Aphasia during the Covid-19 Pandemic

Authors:

Vasiliki Kladouchou,

Stephanie Wilson,

Shehzmani ShamsAuthors Info & Claims

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

Article No.: 606, Pages 1 - 16

https://doi.org/10.1145/3491102.3502017

Published: 29 April 2022 Publication History

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Abstract

People with language impairments, such as aphasia, use a range of total communication strategies. These go beyond spoken language to include non-verbal utterances, props and gestures. The uptake of videoconferencing platforms necessitated by the Covid-19 pandemic means that people with aphasia now use these communication strategies online. However, no data exists on the impact of videoconferencing on communication for this population. Working with an aphasia charity that moved its conversation support sessions online, we investigated the experience of communication via a videoconferencing platform. We report a study which investigated this through: 1) observations of online conversation support sessions; 2) interviews with speech and language therapists and volunteers; and 3) interviews with people with aphasia. Our findings reveal the unique and creative ways that the charity and its members with aphasia adapted their communication to videoconferencing. We unpack specific, novel challenges relating to total communication via videoconferencing and the related impacts on social and privacy issues.

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Index Terms

“Just Not Together”: The Experience of Videoconferencing for People with Aphasia during the Covid-19 Pandemic

Index terms have been assigned to the content through auto-classification.

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cover image ACM Conferences

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

April 2022

10459 pages

ISBN:9781450391573

DOI:10.1145/3491102

Editors:
Simone Barbosa
PUC-Rio, Brazil
,
Cliff Lampe
University of Michigan, USA
,
Caroline Appert
Université Paris-Saclay, France
,
David A. Shamma
Toyota Research Institute, USA
,
Steven Drucker
Microsoft Research, USA
,
Julie Williamson
University of Glasgow, UK
,
Koji Yatani
University of Tokyo, Japan

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Akinsiku AWatson FMajekodunmi TDaley KRaghavan PMentis H(2023)Adapting to Telerehabilitation Care During the COVID-19 Pandemic: The Future is HybridProceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3596671.3598573(1-14)Online publication date: 13-Jun-2023
https://dl.acm.org/doi/10.1145/3596671.3598573
Dai JMoffatt K(2023)Enriching Social Sharing for the Dementia Community: Insights from In-Person and Online Social ProgramsACM Transactions on Accessible Computing10.1145/358255816:1(1-33)Online publication date: 29-Mar-2023
https://dl.acm.org/doi/10.1145/3582558
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