research-article

“Should I visit the clinic”: Analyzing WhatsApp-mediated Online Health Support for Expectant and New Mothers in Rural India

Authors:

Anushka Bhandari, and

Pushpendra SinghAuthors Info & Claims

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

April 2022

Article No.: 296, Pages 1 - 20

https://doi.org/10.1145/3491102.3517575

Published: 29 April 2022 Publication History

Abstract

Limited interaction with professionals, infrastructural, and social constraints put barriers in providing holistic support to expectant and new mothers in low-resource settings. We examine the use of digital support groups facilitated through WhatsApp by a non-government organization in India. Complementing prior research, these digital peer support groups inform about an open public space created over a chat platform where rural communities and health professionals can engage. By qualitatively analyzing six months of interaction among 588 group members and collecting the experiences of the group moderators, we inform about how the support groups acted as an important source for compensating the gaps in the existing healthcare, providing reassurance support on routine health, explanation on test reports, validation and counseling support in ongoing treatments. We also derive implications for the future of digital support groups and the need for further research on the use of unplatformed design models in resource-constrained settings.

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Deepika Yadav, Pushpendra Singh, Kyle Montague, Vijay Kumar, Deepak Sood, Madeline Balaam, Drishti Sharma, Mona Duggal, Tom Bartindale, Delvin Varghese, 2017. Sangoshthi: Empowering Community Health Workers through Peer Learning in Rural India. In Proceedings of the 26th International Conference on World Wide Web. International World Wide Web Conferences Steering Committee, International World Wide Web Conferences Steering Committee, Republic and Canton of Geneva, CHE, 499–508.

Cited By

Wani AJoshi ISingh P(2024)Navigating the Job-Seeking Journey: Challenges and Opportunities for Digital Employment Support in KashmirProceedings of the ACM on Human-Computer Interaction10.1145/36373758:CSCW1(1-28)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637375
Kaur JSharma PKumar VDuggal MDiamond-Smith NEl Ayadi AVosburg KSingh P(2024)Exploring the Role of Chatbots in Tackling COVID-19 Vaccine Hesitancy among Pregnant and Breastfeeding Women in Rural Northern IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36373328:CSCW1(1-29)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637332
Karusala NYan SRajkumar NG VAnderson R(2023)Speculating with Care: Worker-centered Perspectives on Scale in a Chat-based Health Information ServiceProceedings of the ACM on Human-Computer Interaction10.1145/36102107:CSCW2(1-26)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610210
Show More Cited By

Index Terms

“Should I visit the clinic”: Analyzing WhatsApp-mediated Online Health Support for Expectant and New Mothers in Rural India
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User studies
    2. Interaction devices
      1. Haptic devices

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cover image ACM Conferences

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

April 2022

10459 pages

ISBN:9781450391573

DOI:10.1145/3491102

Editors:
Simone Barbosa
PUC-Rio, Brazil
,
Cliff Lampe
University of Michigan, USA
,
Caroline Appert
Université Paris-Saclay, France
,
David A. Shamma
Toyota Research Institute, USA
,
Steven Drucker
Microsoft Research, USA
,
Julie Williamson
University of Glasgow, UK
,
Koji Yatani
University of Tokyo, Japan

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Published: 29 April 2022

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CHI '22: CHI Conference on Human Factors in Computing Systems

April 29 - May 5, 2022

LA, New Orleans, USA

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Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Wani AJoshi ISingh P(2024)Navigating the Job-Seeking Journey: Challenges and Opportunities for Digital Employment Support in KashmirProceedings of the ACM on Human-Computer Interaction10.1145/36373758:CSCW1(1-28)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637375
Kaur JSharma PKumar VDuggal MDiamond-Smith NEl Ayadi AVosburg KSingh P(2024)Exploring the Role of Chatbots in Tackling COVID-19 Vaccine Hesitancy among Pregnant and Breastfeeding Women in Rural Northern IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36373328:CSCW1(1-29)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637332
Karusala NYan SRajkumar NG VAnderson R(2023)Speculating with Care: Worker-centered Perspectives on Scale in a Chat-based Health Information ServiceProceedings of the ACM on Human-Computer Interaction10.1145/36102107:CSCW2(1-26)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610210
Yao XMikhelson MMicheletti MChoi EWatkins SThomaz Ede Barbaro K(2023)Understanding Postpartum Parents' Experiences via Two Digital PlatformsProceedings of the ACM on Human-Computer Interaction10.1145/35795407:CSCW1(1-23)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579540
Bhat KIsmail AHall AKarusala NMentis HVines JKumar N(2023)The Future of Hybrid Care and Wellbeing in HCIExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3573829(1-5)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544549.3573829
Bhat KKumar NShamanna KKwatra NJain M(2023)Towards Intermediated Workflows for Hybrid TelemedicineProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580653(1-17)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580653
Verma MYuvaraj M(2023)What's up in WhatsApp research: a comprehensive analysis of 12,947 papers indexed in Dimensions.aiLibrary Hi Tech10.1108/LHT-11-2023-0525Online publication date: 5-Dec-2023
https://doi.org/10.1108/LHT-11-2023-0525
Haldar SStudd HWong NMohr DReddy MMiller E(2022)Collaboration Challenges and Technology Opportunities at the Intersection of Perinatal and Mental Health JourneysProceedings of the ACM on Human-Computer Interaction10.1145/35556146:CSCW2(1-28)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555614

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