research-article

Saharaline: A Collective Social Support Intervention for Teachers in Low-Income Indian Schools

Authors:

Rama Adithya Varanasi,

Aditya VashisthaAuthors Info & Claims

CHI '24: Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems

Article No.: 876, Pages 1 - 20

https://doi.org/10.1145/3613904.3642617

Published: 11 May 2024 Publication History

Abstract

This paper presents Saharaline, an intervention designed to provide collective social support for teachers in low-income schools. Implemented as a WhatsApp-based helpline, Saharaline enables teachers to reach out for personalized, long-term assistance with a wide range of problems and stressors, including pedagogical, emotional, and technological challenges. Depending on the support needed, teachers’ requests are routed to appropriate domain experts— staff employed by educational non-profit organizations who understand teachers’ on-the-ground realities—who offer localized and contextualized assistance. Via a three-month exploratory deployment with 28 teachers in India, we show how Saharaline’s design enabled a collective of diverse education experts to craft and deliver localized solutions that teachers could incorporate into their practice. We conclude by reflecting on the efficacy of our intervention in low-resource work contexts and provide recommendations to enhance collective social support interventions similar to Saharaline.

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Cited By

Ming JPei LVaranasi RKawakami AVerdezoto NCheon EFarzan RLópez CCardoso Llach DQuercia DMustafa MNiu SWong-Villacrés M(2024)Labor, Visibility, and Technology: Weaving Together Academic Insights and On-Ground RealitiesCompanion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing10.1145/3678884.3681827(708-711)Online publication date: 11-Nov-2024
https://dl.acm.org/doi/10.1145/3678884.3681827

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Saharaline: A Collective Social Support Intervention for Teachers in Low-Income Indian Schools

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CHI '24: Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems

May 2024

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ISBN:9798400703300

DOI:10.1145/3613904

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Monash University
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Corina Sas
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Max L. Wilson
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Ming JPei LVaranasi RKawakami AVerdezoto NCheon EFarzan RLópez CCardoso Llach DQuercia DMustafa MNiu SWong-Villacrés M(2024)Labor, Visibility, and Technology: Weaving Together Academic Insights and On-Ground RealitiesCompanion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing10.1145/3678884.3681827(708-711)Online publication date: 11-Nov-2024
https://dl.acm.org/doi/10.1145/3678884.3681827

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