research-article

Collocated Distance: A Fundamental Challenge for the Design of Hybrid Work Technologies

Authors:

Melanie Duckert,

Louise Barkhuus,

Pernille BjørnAuthors Info & Claims

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 612, Pages 1 - 16

https://doi.org/10.1145/3544548.3580899

Published: 19 April 2023 Publication History

Abstract

After the pandemic, it is urgently important to explore the special challenges which arise with hybrid work. Through cross-case analyses of published papers, we propose collocated distance as a design challenge uniquely relevant for hybrid cooperative technologies. We identify and conceptualize collocated distance as a design challenge that arises in hybrid work situations, where at least three actors are mutually dependent in their work while being located within fewer contexts than the number of actors. Collocated distance reminds us that when designing hybrid technologies, we must not only focus on creating technologies that support the work across geographical locations but equally pay attention to the relations and possible disconnections which exist locally between collocated actors. When designing cooperative technologies supporting distributed work, often focus is on the boundaries between geographical contexts – however, in hybrid work, we must not forget to pay attention to the collocated boundaries within the same context.

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Koch MOtt FRichter A(2024)The future of interactive information radiators for knowledge workersi-com10.1515/icom-2024-000623:2(139-153)Online publication date: 9-Jul-2024
https://doi.org/10.1515/icom-2024-0006
Duckert MBjørn P(2024)Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years lateri-com10.1515/icom-2023-003923:1(7-31)Online publication date: 21-Mar-2024
https://doi.org/10.1515/icom-2023-0039
Dunn KShklovski IBjørn P(2024)What Research through Art can bring to CSCW: exploring ambiguous futures of worki-com10.1515/icom-2023-003823:1(33-55)Online publication date: 22-Apr-2024
https://doi.org/10.1515/icom-2023-0038
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Index Terms

Collocated Distance: A Fundamental Challenge for the Design of Hybrid Work Technologies
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

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cover image ACM Conferences

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

April 2023

14911 pages

ISBN:9781450394215

DOI:10.1145/3544548

Editors:
Albrecht Schmidt
LMU Munich, Germany60028717
,
Kaisa Väänänen
Tampere University, Finland60011170
,
Tesh Goyal
Google Research, USA60006191
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Per Ola Kristensson
University of Cambridge, UK60031101
,
Anicia Peters
University of Namibia, Namibia60072704
,
Stefanie Mueller
Massachusetts Institute of Technology, USA60022195
,
Julie R. Williamson
University of Glasgow, UK60001490
,
Max L. Wilson
University of Nottingham, UK60015138

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Published: 19 April 2023

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Cited By

Koch MOtt FRichter A(2024)The future of interactive information radiators for knowledge workersi-com10.1515/icom-2024-000623:2(139-153)Online publication date: 9-Jul-2024
https://doi.org/10.1515/icom-2024-0006
Duckert MBjørn P(2024)Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years lateri-com10.1515/icom-2023-003923:1(7-31)Online publication date: 21-Mar-2024
https://doi.org/10.1515/icom-2023-0039
Dunn KShklovski IBjørn P(2024)What Research through Art can bring to CSCW: exploring ambiguous futures of worki-com10.1515/icom-2023-003823:1(33-55)Online publication date: 22-Apr-2024
https://doi.org/10.1515/icom-2023-0038
Richter ARichter S(2024)Hybrid work – a reconceptualisation and research agendai-com10.1515/icom-2023-002723:1(71-78)Online publication date: 20-Mar-2024
https://doi.org/10.1515/icom-2023-0027
Bjørn PBusboom JDuckert MBødker SShklovski IHoggan EDunn KMu QBarkhuus LBoulus-Rødje N(2024)Achieving Symmetry in Synchronous Interaction in Hybrid Work is ImpossibleACM Transactions on Computer-Human Interaction10.1145/3648617Online publication date: 20-Feb-2024
https://dl.acm.org/doi/10.1145/3648617
Liu LVan Essen HEggen B(2024)Let Information Flow Into Awareness: A Design Space for Human-Like Experiences to Promote Informal Communication for Hybrid WorkProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661549(1666-1680)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661549
Spittle BPanda PTankelevitch LInkpen KTang JJunuzovic SQi QSweeney PWilson ABuxton WSellen ARintel S(2024)Comparing the Agency of Hybrid Meeting Remote Users in 2D and 3D Interfaces of the Hybridge SystemExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3651103(1-12)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3651103
Akahori WYamashita NJamieson JNakatani MHashimoto RWatanabe M(2024)The Impact of Social Norms on Hybrid Workers’ Well-Being: A Cross-Cultural Comparison of Japan and the United StatesProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641928(1-19)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3641928
Duckert M(2023)The Futures of Hybrid Work: A Socio-Technical Framework for Designing Hybrid EnvironmentsCompanion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3584931.3608921(441-443)Online publication date: 14-Oct-2023
https://dl.acm.org/doi/10.1145/3584931.3608921

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