Work in Progress

Persona Co-Design for Improving Digital Accessibility

Authors:

Kathy-Ann Heitmeier,

Verena Kersken,

Patricia Piskorek,

Ann-Katrin Böhm,

Gottfried ZimmermannAuthors Info & Claims

CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 227, Pages 1 - 7

https://doi.org/10.1145/3544549.3585857

Published: 19 April 2023 Publication History

Abstract

This paper examines approaches to developing authentic accessibility personas that can help improve the design of products for persons with disabilities. Personas have been a controversial empathy-building tool that have been shown to have potentially harmful effects on the design of accessible products when they are not well-made or used appropriately. In this study we describe a nested co-design approach that involves personas as product and tool, and that includes persons with disabilities at multiple stages and in multiple functions within the design process. These approaches are used in the context of the improvement of digital accessibility teaching and learning materials at higher education institutions.

Supplementary Material

MP4 File (3544549.3585857-talk-video.mp4)

Pre-recorded Video Presentation

Download
82.62 MB

References

[1]

J. An, H. Kwak, S. Jung, J. Salminen, M. Admad, and B. Jansen. 2018. Imaginary People Representing Real Numbers: Generating Personas from Online Social Media Data. ACM Trans. Web 12, 4, Article 27 (nov 2018), 26 pages. https://doi.org/10.1145/3265986

Digital Library

[2]

Cynthia L. Bennett and Daniela K. Rosner. 2019. The Promise of Empathy: Design, Disability, and Knowing the Other. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (Glasgow, Scotland Uk) (CHI ’19). Association for Computing Machinery, New York, NY, USA, 1–13. https://doi.org/10.1145/3290605.3300528

Digital Library

[3]

Tim Brown. 2009. Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. HarperCollins Publishers, New York, NY.

[4]

Alan Cooper. 1999. The Inmates are Running the Asylum. Macmillan Publishing Co., Inc., Indianapolis, IN, USA.

Digital Library

[5]

Anke Dittmar and Maximilian Hensch. 2015. Two-Level Personas for Nested Design Spaces. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (Seoul, Republic of Korea) (CHI ’15). Association for Computing Machinery, New York, NY, USA, 3265–3274. https://doi.org/10.1145/2702123.2702168

Digital Library

[6]

Emory James Edwards, Cella Monet Sum, and Stacy M. Branham. 2020. Three Tensions Between Personas and Complex Disability Identities. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems (Honolulu, HI, USA) (CHI EA ’20). Association for Computing Machinery, New York, NY, USA, 1–9. https://doi.org/10.1145/3334480.3382931

Digital Library

[7]

Kristin Skeide Fuglerud, Trenton Schulz, Astri Letnes Janson, and Anne Moen. 2020. Co-Creating Persona Scenarios with Diverse Users Enriching Inclusive Design. In Universal Access in Human-Computer Interaction. Design Approaches and Supporting Technologies: 14th International Conference, UAHCI 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings, Part I (Copenhagen, Denmark). Springer-Verlag, Berlin, Heidelberg, 48–59. https://doi.org/10.1007/978-3-030-49282-3_4

Digital Library

[8]

Maren Haag and Nicola Marsden. 2019. Exploring personas as a method to foster empathy in student IT design teams. International Journal of Technology and Design Education 29 (2019), 565–582.

[9]

Charles G. Hill, Maren Haag, Alannah Oleson, Chris Mendez, Nicola Marsden, Anita Sarma, and Margaret Burnett. 2017. Gender-Inclusiveness Personas vs. Stereotyping: Can We Have It Both Ways?. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (Denver, Colorado, USA) (CHI ’17). Association for Computing Machinery, New York, NY, USA, 6658–6671. https://doi.org/10.1145/3025453.3025609

Digital Library

[10]

Sarah Horton. 2021. Empathy Cannot Sustain Action in Technology Accessibility. Frontiers in Computer Science 3 (2021). https://doi.org/10.3389/fcomp.2021.617044

[11]

Richard E. Ladner. 2015. Design for User Empowerment. Interactions 22, 2 (feb 2015), 24–29. https://doi.org/10.1145/2723869

Digital Library

[12]

Joong Hee Lee, Yong Min Kim, Ilsun Rhiu, and Myung Hwan Yun. 2021. A Persona-Based Approach for Identifying Accessibility Issues in Elderly and Disabled Users’ Interaction with Home Appliances. Applied Sciences 11, 1 (2021). https://doi.org/10.3390/app11010368

[13]

Nicola Marsden and Maren Haag. 2016. Stereotypes and Politics: Reflections on Personas. In CHI ’16. Association for Computing Machinery, New York, NY, USA. https://doi.org/10.1145/2858036.2858151

Digital Library

[14]

Nicola Marsden and Alexander Wittwer. 2022. Empathy and exclusion in the design process. Frontiers in Human Dynamics 4 (2022). https://doi.org/10.3389/fhumd.2022.1050580

[15]

Timothy Neate, Aikaterini Bourazeri, Abi Roper, Simone Stumpf, and Stephanie Wilson. 2019. Co-Created Personas: Engaging and Empowering Users with Diverse Needs Within the Design Process. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (Glasgow, Scotland Uk) (CHI ’19). Association for Computing Machinery, New York, NY, USA, 1–12. https://doi.org/10.1145/3290605.3300880

Digital Library

[16]

Lene Nielsen. 2011. Personas in Co-creation and Co-design. In Proceedings of the 11th Danish Human-Computer Interaction Research Symposium (DHRS2011). Copenhagen Business School Press, Denmark, 38–40. http://www.sigchi.dk/sigchi/aktivitet/dhrs/2011/ null ; Conference date: 23-11-2011 Through 23-11-2011.

[17]

Lene Nielsen. 2019. Personas: User Focused Design (2. ed.). Springer, Tyskland. https://doi.org/10.1007/978-1-4471-7427-1

[18]

Yebin Park, Doyon Kim, Sanghyeon Park, Jisoo Na, Yeoungtae Choi, Seung Hee Ho, Minyoung Lee, Ju Hee Kim, Ju Han Kim, and Jisan Lee. 2022. Development and Usability Test of IoT-based Mobile Applications for Persons with Mild Physical Disabilities and their Caregivers. In 2022 19th International Conference on Ubiquitous Robots (UR). IEEE, Jeju, Republic of Korea, 243–247. https://doi.org/10.1109/UR55393.2022.9826273

[19]

John S. Pruitt and Jonathan T. Grudin. 2003. Personas: practice and theory. In Conference on Designing for User eXperiences. Microsoft Research, Redmond, WA, USA.

[20]

Joni Salminen, Jim Jansen, Jisun An, Haewoon Kwak, and Soon-Gyo Jung. 2018. Are personas done? Evaluating their usefulness in the age of digital analytics. Persona Studies 4 (11 2018), 47. https://doi.org/10.21153/psj2018vol4no2art737

[21]

Trenton Schulz and Kristin Skeide Fuglerud. 2020. Creating Personas with Disabilities. CoRR abs/2003.11875 (2020). arXiv:2003.11875https://arxiv.org/abs/2003.11875

[22]

Britta Teleman, Petra Svedberg, Ingrid Larsson, Caroline Karlsson, and Jens M Nygren. 2022. A Norm-Creative Method for Co-constructing Personas With Children With Disabilities: Multiphase Design Study. J Particip Med 14, 1 (6 Jan 2022), e29743. https://doi.org/10.2196/29743

[23]

European Union. 2016. Directive (EU) 2016/2102 of the European Parliament and of the council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies. https://eur-lex.europa.eu/legal- content/EN/TXT/PDF/?uri=CELEX:32016L2102&from=SV

[24]

European Union. 2019. Directive (EU) 2019/882 of the European Parliament and of the council of 17 April 2019 on the accessibility requirements for products and services. https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32019L0882&from=DE

[25]

W3C. 2008. WAI Guidelines. WCAG 2 overview. https://www.w3.org/WAI/standards-guidelines/wcag/

[26]

Gottfried Zimmermann and Gregg Vanderheiden. 2008. Accessible Design and Testing in the Application Development Process: Considerations for an Integrated Approach. Univers. Access Inf. Soc. 7, 1 (mar 2008), 117–128. https://doi.org/10.1007/s10209-007-0108-6

Digital Library

Cited By

Zhang XLiu LWang YLiu XWang HArora CLiu HWang WHoang T(2024)Auto-Generated Personas: Enhancing User-centered Design Practices among University StudentsExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3651043(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3651043

Index Terms

Persona Co-Design for Improving Digital Accessibility
1. Human-centered computing
  1. Interaction design
    1. Systems and tools for interaction design

Recommendations

Proposing Co-Design of Personas as a Method to Heighten Validity and Engage Users: A Case from Higher Education

This paper proposes co-designing personas with users as a strategy to overcome a challenge inherent in the design of personas or fictitious users: On one hand, personas should appear realistic and believable as individuals, and on the other hand, ...
A Critique of Personas as representations of "the other" in Cross-Cultural Technology Design
AfriCHI '16: Proceedings of the First African Conference on Human Computer Interaction

A literature review on cross-cultural personas reveals both, a trend in projects lacking accomplishment and personas reinforcing previous biases. We first suggest why failures or incompleteness may have ensued, while then we entice a thoughtful ...
Co-creating Persona Scenarios with Diverse Users Enriching Inclusive Design
Universal Access in Human-Computer Interaction. Design Approaches and Supporting Technologies
Abstract
In this article, we will examine personas as methodological approach and review some critiques about how its use may omit or stereotype users with disabilities or even restrict user involvement. We review previous persona creation methods and ...

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences

CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

April 2023

3914 pages

ISBN:9781450394222

DOI:10.1145/3544549

Editors:
Albrecht Schmidt
LMU Munich, Germany
,
Kaisa Väänänen
Tampere University, Finland
,
Tesh Goyal
Google Research, USA
,
Per Ola Kristensson
University of Cambridge, UK
,
Anicia Peters
University of Namibia, Namibia

Copyright © 2023 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 19 April 2023

Check for updates

Author Tags

Qualifiers

Work in progress
Research
Refereed limited

Conference

CHI '23

Sponsor:

SIGCHI

CHI '23: CHI Conference on Human Factors in Computing Systems

April 23 - 28, 2023

Hamburg, Germany

Acceptance Rates

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

1
Total Citations
View Citations
427
Total Downloads

Downloads (Last 12 months)293
Downloads (Last 6 weeks)40

Reflects downloads up to 23 Dec 2024

Other Metrics

View Author Metrics

Citations

Cited By

Zhang XLiu LWang YLiu XWang HArora CLiu HWang WHoang T(2024)Auto-Generated Personas: Enhancing User-centered Design Practices among University StudentsExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3651043(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3651043

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Full Text

View this article in Full Text.

HTML Format

View this article in HTML Format.

Media

Figures

Other

Tables

View full text|Download PDF

View Table of Contents