Designing a FAQ Chatbot to Enhance Faculty Support
Pages 147 - 150
Abstract
Grant applications constitute a fundamental responsibility of research faculty within a university setting. Faculty members frequently encounter queries pertaining to grant applications and award management, e.g., procedural guidelines and post-award issues. While FAQs offer general responses to common questions, they often fall short in addressing specific or complex issues unique to individual inquiries. In this paper, we propose and develop a FAQ chatbot utilizing cutting-edge information retrieval to facilitate faculty inquiries, enhance operational efficiency, and contribute to the advancement of research initiatives at our university.
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Published: 08 December 2024
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SIGITE '24
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SIGITE '24: The 25th Annual Conference on Information Technology Education
October 10 - 12, 2024
TX, El Paso, USA
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