research-article

Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience

Authors:

Javier A. Bargas-Avila,

Kasper HornbækAuthors Info & Claims

CHI '11: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 2689 - 2698

https://doi.org/10.1145/1978942.1979336

Published: 07 May 2011 Publication History

Abstract

This paper reviews how empirical research on User Experience (UX) is conducted. It integrates products, dimensions of experience, and methodologies across a systematically selected sample of 51 publications from 2005-2009, reporting a total of 66 empirical studies. Results show a shift in the products and use contexts that are studied, from work towards leisure, from controlled tasks towards open use situations, and from desktop computing towards consumer products and art. Context of use and anticipated use, often named key factors of UX, are rarely researched. Emotions, enjoyment and aesthetics are the most frequently assessed dimensions. The methodologies used are mostly qualitative, and known from traditional usability studies, though constructive methods with unclear validity are being developed and used. Many studies use self-developed questionnaires without providing items or statistical validations. We discuss underexplored research questions and potential improvements of UX research.

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Index Terms

Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods

Index terms have been assigned to the content through auto-classification.

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cover image ACM Conferences

CHI '11: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

May 2011

3530 pages

ISBN:9781450302289

DOI:10.1145/1978942

General Chair:
Desney Tan
Microsoft Research
,
Program Chairs:
Geraldine Fitzpatrick
Vienna University of Technology
,
Carl Gutwin
University of Saskatchewan
,
Bo Begole
PARC
,
Wendy A. Kellogg
IBM Research

Copyright © 2011 ACM.

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https://doi.org/10.5585/2024.26088
Economidou EItzlinger AFrauenberger C(2024)Lived experience in human-building interaction (HBI): an initial frameworkFrontiers in Computer Science10.3389/fcomp.2023.12339045Online publication date: 4-Jan-2024
https://doi.org/10.3389/fcomp.2023.1233904
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