Vendor/ID Circuit/Web Portal

ONO

BAAN-0033

T-System 00F/034904 034350/2

Hi Eunoc, This is the administrative number of Cogent transport circuit Madrid-Seville: 1-75116213 Cogent has given us the admin number of the other side, just in case 1-75116196

Tel Nive @o Nive Mo

Jefe Serv Ope

Jefe o.es jesu es Nive Ger Sup Ope Tel: M fran Nive Pard Dire Sup Red Tel:

enri

Email address

Phone numbers available on working hours (Monday to Friday - from 09:00 to 1 Level 0 - Operador Turno Operador TX 1 - Jess Garca Moreno - Jefe de Servicio Operadores 2 - Fco. Javier Merino - Gerente de Supervisin Operadores 3 - Enrique Garca Pardo - Director de Supervisin de Red

Phone numbers available outside of working hours (Monday to Friday - from 18:00 to 09:0 Level 0 - Operador Turno Operador TX 1 - Jefe de Servicio - Jefe de Servicio de Red Guardia 2 - Fco. Javier Merino - Gerente de Supervisin Operadores 3 - Enrique Garca Pardo - Director de Supervisin de Red Faultmanagement.Frankfurt@telekom.de Inmc.Helpline@telekom.de cip-peer@nmc-m.dtag.de

Hi Eunoc, tive number of Cogent transport circuit Madrid-Seville: 1-75116213 us the admin number of the other side, just in case 1-75116196

Telfonos E-mail Nivel 0 Operador Turno Operador TX 912025750 vigilan @ono.es Nivel 1 Jess Garca Moreno

Jefe de Servicio Operadores Mvil:655 996 Jefe.serviciocor@on o.es jesus.garciam@ono. es Nivel 2 Fco. Javier Merino Gerente de Supervisin Operadores Tel: 91 202 52 21 Mvil: 658 832 563 francisco.merino@ono.es Nivel 3 Enrique Garca Pardo Director de Supervisin de Red Tel: 91 202 Mvil: 610 enrique.garciapardo@ono.es

Phone nr:

rs available on working hours (Monday to Friday - from 09:00 to 18:00) Contact details 0034912025750 vigilancia.operadores@ono.es 0034912025174 / Mobile : 0034655 996 995 Jefe.serviciocor@ono.es , jesus.garciam@ono.es 003491 202 52 21 / Mobile : 0034658 832 563 francisco.merino@ono.es 3491 2025179 / Mobile 610288747 enrique.garciapardo@ono.es

e outside of working hours (Monday to Friday - from 18:00 to 09:00 and Saturday ) Contact details 0034912025750 vigilancia.operadores@ono.es 003491 2025173 / Mobile 656977916 Jefe.serviciocor@ono.es 003491 202 52 21 / Mobile : 0034658 832 563 francisco.merino@ono.es 3491 2025179 / Mobile 610288747 enrique.garciapardo@ono.es

+49 69 9094 5777 +49 69 9094 5555

ONO (TELFONOS 24 HORAS) En horario Laboral (De 09:00 a 18:00 horas de Lunes a Viernes): Escalado Responsable Responsabilid ad Telfonos E-mail Nivel 0 Operador Turno Operador TX 912025750 vigilancia.operadores @ono.es Nivel 1 Jess Garca Moreno

Jefe de Servicio Operadores 912025174 Mvil:655 996 995 Jefe.serviciocor@on o.es jesus.garciam@ono. es Nivel 2 Fco. Javier Merino Gerente de Supervisin Operadores Tel: 91 202 52 21 Mvil: 658 832 563 francisco.merino@ono.es Nivel 3 Enrique Garca Pardo Director de Supervisin de Red Tel: 91 202 5179 Mvil: 610 288747 enrique.garciapardo@ono.es

Observation

1GB Transport Seville to Madrid

Vendor / ID Circuit / Web Portal ONO BAAN-0032 BAAN-0048 BAAN-0040 (Mal200-Mal101 Fiber) T-System 00F/034904 034350/1
00F 3 Madrid T3 - Mlaga In the meanwhile use these data from Jazztel, remember these circuits are subcontracted to Jazztel Circuito : TSYSMADMAL001

Abertis Telecom

Alvarion
http://194.116.226.36/cgi-bin/wspd_cgi.sh/main/default.htm
http://www.alvarion.com/index.php/en/support

Cisco
www.cisco.com

CIENA (WWP)
https://portal.ciena.com

Email address
atencion.cliente.soporte@ono.es

Phone nr: / User Account +34 911548929

Faultmanagement.Frankfurt@telekom.de Inmc.Helpline@telekom.de cip-peer@nmc-m.dtag.de

+49 69 9094 5777 +49 69 9094 5555

+34900804804 incidenciasoym@abertistelecom.com centroge@abertistelecom.com

Main number: +34 93 503 14 46 Secondary number: +34 91 202 61 38

support@alvarion.com cs_coordinator@alvarion.com

User ID: CPETRESC

Password: nm1lck23

euro-tac@cisco.com

User ID: eunoc2009 Password: Cisco123

Ciena24@ciena.com

0800-243-6224-7 0044.207.012.4743

Observation

First circuit : 1Gb Transport Malaga to Madrid Second circuit : 1Gb Transport Malaga to Madrid 800Mb Transport from ONO(Jazz Telecom) from MAL200 and MAL101

3 x 100Mb Transport Malaga to Madrid new 1GB circuit !

e-mail for trouble tickets e-mail for other issues, no trouble tickets

Account for opening tickets

Vendor/ID Circuit/Web Portal ONO IC-ATM 260111

BAAN0034

Email address
atencion.cliente.soporte@ono.es vigilancia.operadores@ono.es atmadrid@ono.es gc-noc@gblx.net

Global Crossing
FRO2004105280DIR
www.ucommand.com/

Cogent
service identifier 1-63401241 - 149.6.150.94/30

support@cogentco.com noc@cogentco.com eu-support@cogentco.com

TELVENT I-INTERXION 08T/4 Madrid T2 / 8F-Madrid T3 / 8V

Call T-SYSTEMS for issue

TELVENT II-INTERXION 0EF/4 Madrid T1/8AC-Madrid T3/8AD

T-systems

IECISA Voip supplier for Madrid

Contact details:
David Hervas - +34 618 488 527 Sergio Arevalo - +34 679 984 742 David Ruiz de Luna ruiz_deluna@ieci.es

Account manager

Escalation contact details

Manuel Izquierdo - +34 676 608 423

Mail contact: CST_Soporte@ieci.es

Phone nr:

Observation
Se da mail la atencion si vigilencia

001-406-651-4028 00800-4500-4511 +00 (800) 45-00-4511.

account number: 0204703060 user:EUNOC pass: Eun00c00c3

877-726-4368, opt. 2, 2.

prefix la tel 001 in fata (prefix de SUA)

This is 2MB link between Telvent I (IT with BOSS) and InterXion

Used for VOIP testing

VOIP_first circuit ID N 1-72687050 es-support@cogentco.com noc-eu@cogentco.com

luna@ieci.es

update password on23/06/2011 Octavian

(IT with BOSS) and InterXion

Vendor / ID Circuit / Web Portal Tinet

Ref.: 01793-001-01

BNIX

Global Crossing
Ref: FRO2003813349DIR
www.ucommand.com/

Email address
noc@tinet.net tinet.net

Phone nr:

+39 070 4600 780

noc@bnix.net tech-list@lists.bnix.net tech@bnix.net

+32 (0)2 790 3301

gc-noc@gblx.net

001-406-651-4028 00800-4500-4511 +00 (800) 45-00-4511.

Observation
500M Emerg Call

For incidents ONLY

account number: 0204703060 User : eu-noc@noc.clearwire.ro Pass : Cwiacc355

500M

Merge fara a mai introduce Account number, se lasa libera casuta la logar

e lasa libera casuta la logare. Iulian

Vendor/ID Circuit/Web Portal DEG Remote hands

Email address
noc-dub01@dataelec.com

ESB

toc@esb.ie

E|Net NOC
Circuit: EN00362

noc@enet.ie

Packet Exchange
http://portal.packetexchange.net

support@packetexchange.net support@tickets.packetexchange.net

Global Crossing
ID: FRO2003731142DIR
www.ucommand.com/

gc-noc@gblx.net

Phone nr:
+353 1 4611200

Observation
cl34rw1re (password)

0035.31.70.26.599 0035.32.14.94.7260

0035.36.12.74.088

Fibra Inchiriata

0207 001 6860

001-406-651-4028 00800-4500-4511 +00 (800) 45-00-4511.

account number: 0204703060 user:EUNOC NEW PASS: E3uUnN0c

Vendor / Portal / Web Your Service Contract

Email / User Account

CONTRACT INFORMATION Contract Number: 92048909 Service Level: SMARTnet Premium 24x7x4 (SNTP) Registration Type: New Service Start Date: 20-JAN-2012 End Date: 19-JAN-2013 Reseller PO Number: RO70002626 Cisco Quote Number: Q13604587 Registered By: r.balanescu Registration Date: 22-DEC-2011

Install Site Location: CLEARWIRE ESPANA SA CALLE DOCTOR ZAMENHOF, 22 MADRID, MADRID 28027 SPAIN Product Part Number: SCE8000-2X10G-E Product Serial Number: FOX1422H3M5

------------------------------------------------------Please keep this information readily available. You will need this information when calling our Technical Assistan

CISCO www.cisco.com

euro-tac@cisco.com
eunoc2009 / Cisco123

Phone

Observation

is information when calling our Technical Assistance Center (TAC) for support.

Europe +32 2 704 5555

Contract Numbers:

90473748 Belgium SCE 90427287 Ireland SCE 90388649 Seville SCE 91067822 - Madrid SCE

serial-num : FOX1422H3M5

Vendor / Portal / Web

Email

Harris Stratex
http://tracker.harrisstratex.com

TAC.EMEA@HSTX.com EMEA.help@hstx.com crcemea@hstx.com

Aviat Networks

TAC.EMEA@AVIATNETWORKS.com EMEA.help@aviatnetworks.com crcemea@aviatnetworks.com Jacques.Andre@hstx.com

http://support.aviatnetworks.com/cklogin.asp?dest_path=%2Ftechsupport%2Flist_requests.asp&query_string=

Phone

Observation

+44 (0) 1698 714073 +44 (0) 1698 717024

email for opening tickets Tel Fax

for opening tickets

Username: 1841 Password: 2278

_requests.asp&query_string=

To see all tickets

Vendor / Portal / Web EXPEDIENCE

Email expediencesupport@motorola.com

thomas.bowar@motorola.com

Phone
+1 847-704-9880 +1 952 967 1123

Observation
Internatinal Personal

Vendor / Portal / Web FOUNDRY

https://kp.foundrynet.com/portal/login.asp

Email user: clearwire pass: cwiacc355 user: eu-noc@noc.clearwire.ro pass: cwiacc355

dragos.nitu@clearwire.com

BROCADE
https://my.brocade.com/wps/portal/registration

fg89IO32
Continental US: 1-800-752-8061 Europe, Middle East & Africa: +800-AT FIBREE (+800 28 34 27 33) Asia Pacific: +800-AT FIBREE (+800 28 34 27 33) For areas unable to access toll free number: 1-408-333-6061 US and Canada: 1-800-752-8061 International: 408-333-4300 For other technical issues, contact: Phone: 408-333-4300 Thank you,

Phone

Observation

+ 1 408 207 1600

+1 877 887 2622
Intrebare secreta : Care este prajitura preferata a EuNOC Raspuns : kek

Vendor / Portal / Web DRAGONWAVE

Email support@dragonwaveinc.com
dpersonne@dragonwaveinc.com

Phone Technical Support: Tel: 613-271-7010

Didier Personne: +33603702061

Observation

Vendor / Portal / Web

Email
yves@wichorus.com Mark.Thompson@WiChorus.com support@wichorus.com http://www.wichorus.com/download For opening a ticket: https://www.portal.tellabs.com Go to Case Management then Create new ticket FOR CRITICAL ISSUES 001 800 443 5555 -> option 1

Wichorus

Phone

Observation
Eteve, Yves Thompson, Mark Username: eunoc/Password: z3r0zahar1 Username: cristian_petrescu@clearwire.com/Password: Cristian750 Select Location: Country Spain 27/7 Service in Texas USA

+44 (0) 7766 464090

+1.800.690.2324

Please open with Internet Explorer

1. Se intra pe http://www.bridgewatersystems.com/support/self-service_portal.html unde apare un pop-up clearwirespain / 123clear456 Dupa pop-up de baga intr-o pagina normala 2. Se baga username-ul si passul Username: cristian_petrescu@clearwire.com Password: mHa5Kuqu

Exemplu de un tiket deschis

R Number:

SR Origin:

Type:

Alternate Contact:

Alternate Contact Email:

Severity:

Status:

Customer Case Reference:

Internal Defect Reference:

Subject:

support@bridgewatersystems.com Exemplu de un tiket deschis

we're contacting on behalf of Clearwire Spain

R Number: 22108

Account Name: Clearwire Espana S.A Sub Org: Self Service Portal

SR Origin:

Type: Assist with Troubleshooting

Contact Name: Christian Petrescu SR Age (in Days): 37.0061

Alternate Contact:

Alternate Contact Phone:

Alternate Contact Email:

Severity: Sev 3 (Medium)

Trigger Activity: Application Process Failure Product: Solution Available RMS

Status:

Customer Case Reference:

Version: 8.3

Internal Defect Reference:

Build Tag: BWSwsrms_ 83REL_0907 081508

Subject: