This research investigates the factors influencing the selection of unbranded restaurants, known ... more This research investigates the factors influencing the selection of unbranded restaurants, known for offering unique and authentic culinary experiences. A cross-sectional web-based survey collected data from diners frequently dining in restaurants. A sample size of 529 valid responses was employed for analysis. Exploratory Factor Analysis revealed five distinct factors. Confirmatory Factor Analysis confirmed the measurement model's validity, supported by excellent model fit measures. Structural Equation Modeling (SEM) was used to test hypotheses, highlighting positive relationships between the choice of unbranded restaurants and factors such as 'uniqueness and authenticity', 'local flavor and regional cuisine', 'personalized service and engagement', and 'escape from homogenization'. These findings offer valuable insights for unbranded restaurant managers and underscore the importance of emphasizing authenticity, personalized service, regional cuisine, and unique dining experiences. The findings offer practical implications for restaurant managers looking to differentiate themselves in a competitive market by focusing on authenticity, personalized service, and unique dining experiences.
In our fast-paced world, work-related stress takes a toll on
health and well-being. To address th... more In our fast-paced world, work-related stress takes a toll on health and well-being. To address this, individuals seek respite through vacations. Employing a mixed-methods approach, data were collected from 422 participants through on-site and online surveys, analyzing engagement in activities and their influence on psychological detachment, relaxation, control, and mastery. Factor analysis revealed seven distinct vacation dimensions – outdoor activities, cultural activities, entertainment, social activity, nature recreation, shopping and light recreation. Findings revealed that engagement in entertainment, light recreation, social, and cultural activities positively affect psychological detachment. Outdoor activities, nature recreation, and entertainment enhance relaxation. Light recreation and shopping boost visitors’ sense of control, while social activities promote mastery. This research highlights the importance of tailored vacation activities for enhancing recovery and overall well-being. It offers insights for researchers and practitioners alike, emphasizing the need to meet tourists’ recovery needs for enriched vacation experiences and enhanced well-being.
This study investigates the factors influencing the adoption of peer-to-peer (P2P) accommodation ... more This study investigates the factors influencing the adoption of peer-to-peer (P2P) accommodation services among Indian tourists, integrating Behavioral Reasoning Theory (BRT), Technology Acceptance Model (TAM), and Theory of Planned Behavior (TPB). Data were collected from 526 tourists using self-administered online and paper-based surveys. The findings reveal that modern lifestyles significantly enhance perceived ease of use and perceived usefulness, which positively influence behavioral intentions toward P2P accommodations. Psychological ownership emerged as a critical factor, indicating that emotional attachment to the accommodation enhances user engagement and satisfaction. Interestingly, privacy concerns did not significantly impact behavioral intentions or perceived usefulness but did influence perceived ease of use, suggesting that robust privacy measures can improve user comfort. The study highlights the importance of modern lifestyles and psychological ownership in technology adoption, offering practical insights for P2P accommodation platforms to enhance user experience. Managers should focus on userfriendly design and robust privacy measures to attract and retain users. The study acknowledges limitations, such as the use of convenience sampling and a focus on Indian tourists, suggesting future research to explore diverse populations and additional factors influencing P2P accommodation adoption.
This study explores the differential role of artificial intelligence (AI) and human interface (HI... more This study explores the differential role of artificial intelligence (AI) and human interface (HI) in the hospitality industry and their impact on customer satisfaction and loyalty. In response to intense competition, the industry is increasingly adopting advanced technologies such as AI and artificial intelligence robotics (AIR) to enhance customer service and improve the overall experience. The primary objective of this research is to investigate how hotel visitors perceive AI service quality and human service quality and how these perceptions influence consumer satisfaction and loyalty. This contributes to the existing knowledge on the use of AI in the hotel sector and provides valuable insights for future research. Additionally, the study demonstrates that customer satisfaction acts as a mediator between both human service quality and AI service quality and customer loyalty. Importantly, the indirect effect is stronger for human service quality compared to AI service quality, highlighting the need to strike a suitable balance between AI efficiency and human empathy. The findings underscore the potential of AI-powered services to enhance customer satisfaction and operational effectiveness within service organizations. However, the study emphasizes the continued significance of employee service in shaping customer experiences in the service-dominant era. By understanding the potential benefits and challenges associated with AI adoption, organizations can make informed decisions and develop effective strategies for integrating AI technologies. This research contributes to the advancement of AI implementation in the hospitality industry, leading to improved business performance and enhanced customer experiences.
International Journal of Current Science Research and Review, 2023
This research paper delves into the critical intersection of green hotel practices and Sustainabl... more This research paper delves into the critical intersection of green hotel practices and Sustainable Development Goals (SDGs) within the context of India. Focusing on four SDGs-Clean Water and Sanitation (SDG 6), Affordable and Clean Energy (SDG 7), Responsible Consumption and Production (SDG 12), and Climate Action (SDG 13)-the study explores the perceptions of environmental management representatives in India's four and five-star hotels. Through a comprehensive analysis of survey data from 32 participants, the research uncovers a multifaceted landscape where proactive engagement with green practices is evident. Key findings reveal that hotels in India have a commendable commitment to environmental sustainability, actively aligning with these SDGs. Notable practices include the adoption of energy-efficient technologies, waste reduction and responsible waste management, and proactive steps in climate change mitigation. However, challenges persist, particularly concerning the limited adoption of renewable energy sources, such as solar and wind power. This study offers a nuanced perspective on the hotel industry's contribution to SDGs, underscoring both commendable achievements and areas for further improvement. The findings hold valuable implications for policymakers, hoteliers, and sustainability advocates, emphasizing the industry's pivotal role in achieving global sustainability objectives.
This study examines how a tourist's alcohol consumption is impacted by their choice of alcohol, d... more This study examines how a tourist's alcohol consumption is impacted by their choice of alcohol, drink environment, social context, and service experience. Employing the Alcohol Consumption Experience (ACE) scale, the study uses a quantitative research approach. This study attempted to gather tourists' views and perceptions on the factors that influence the alcohol consumption experience and their behavioural intention based on their experiences in Goa. A total of 962 completed questionnaires were used in the analysis. The new measurement scale, the Alcohol Consumption Experience scale (ACE) scale, contained 52 items across six dimensions: Choice of alcohol, choice of drinkscapes, social setting, service experience, consumption experience and behavioural intentions. By testing the Alcohol Consumption Experience framework to gather tourists' drinking behaviour and examine the views and perceptions on the factors that influence this experience, the study aims to understand better the impact of these factors on the alcohol consumption experience and its impact on future behavioural intentions. The findings from the study revealed a positive relationship between the choice of alcohol, choice of drinkscapes, social settings, and service experience with alcohol consumption experience and its significant impact of alcohol consumption experience on tourist revisit intention and willingness to recommend the alcohol consumption. This study provides major theoretical contributions to the gastronomic tourism literature, with an emphasis on alcotourism, that go beyond previous studies. The study's findings imply important implications for drinkscapes seeking to balance or emphasize these components of service excellence.
This research delves into the complex relationship between service quality, tipping behavior, and... more This research delves into the complex relationship between service quality, tipping behavior, and various influencing factors within the context of the hospitality industry. By collecting data from 19 casual and fine dining restaurants in Goa, India, the study focused on frontline employees, including waiters and barmen, who regularly interacted with diners. A total of 216 questionnaires were distributed during lunch and dinner periods, capturing diners' perspectives on service quality using a 7-point Likert scale.
The results revealed significant insights into the dynamics of tipping behavior. There was a statistically significant, medium-sized positive correlation between customer service assessments and the percentage of tips received. Moreover, a strong positive correlation between bill size and tip amount was observed.
These findings have substantial implications for enhancing service quality and optimizing tipping practices. The research can benefit service professionals in improving customer satisfaction and employee well-being, ultimately contributing to the success of the hospitality industry.
Revista de Turism: Studii si Cercetari in Turism, Jun 5, 2021
The present paper reveals the results of a study undertaken with the tourist visiting Goa in the ... more The present paper reveals the results of a study undertaken with the tourist visiting Goa in the tourist season from December 2020 to March 2021, yielding 962 valid responses. The study's objective was to analyze the impact of socio-demographic profiles of a tourist on the choice of alcohol, choice of drinkscapes and consumption patterns. Results point at a clear distinction between a wealthier, older group of tourists and gender contrasting with a lesser income and younger respondents with regards to the choice of alcohol and choice of drinkscapes. The findings may aid in understanding the alcohol consumption patterns of tourists and assist in better target marketing to each group while also comprehending the actual and prospective role of each group for beverage tourism
While the role of alcohol tourism has begun to gain importance in the last decade, little effort ... more While the role of alcohol tourism has begun to gain importance in the last decade, little effort has been made to explain what influences the tourist's consumption of alcoholic beverages in a tourist destination and to establish a measurement scale for those influencers. This study followed the systematic procedures of scale development measurement recommended by prior studies. The scale development process yielded a measurement scale with appropriate reliability and content validity. The five underlying influential dimensions of alcohol consumption experience were identified as tourists' knowledge and past experience, choice of alcoholic beverage, choice of drinkscape, social setting and service experience. This is the first study to focus on scale development for measuring the alcoholic beverage experience of a tourist and modelling it to the revisit intention or the willingness to recommend the alcohol consumption or the drinkscapes. The findings and implementations of the developed scale are discussed in terms of both theoretical and managerial implications.
Factors driving the tourist’s choice of alcohol and drinkscapes: An exploratory study, 2022
This study analyses the crucial dimension of variables influencing visitors' choice of drinkscape... more This study analyses the crucial dimension of variables influencing visitors' choice of drinkscapes and alcohol among those who visited Goa. This research also aims to examine the influence of tourist's knowledge and past experiences regarding alcohol consumption on the choice of alcoholic beverages and the choice of drinkscapes at tourist destinations. Respondents were asked to rate provided attributes on a 5-point Likert scale according to their preferences in selecting alcohol or drinkscapes. 481 questionnaires collected from a web-based survey at popular drinkscapes in Goa were analyzed. The research ranks attribute based on the mean values used by consumers when selecting a drinkscape or ordering alcohol. Based on the results of factor analysis, the study found that the most important factors influencing the choice of alcohol were taste, quality, quantity to be consumed, the brand of the alcoholic beverage and the level of intoxication desired. Whereas ambience, entertainment, safe environment, comfortable seating and clean surroundings were the critical factors indicating the choice of drinkscapes for the respondents. Regression analysis also suggested a significant impact of tourist's knowledge and past experiences regarding alcohol consumption on the choice of alcoholic beverages and the choice of drinkscapes. Regarding the implications for drinkscape management, this study suggests placing a stronger emphasis on providing drinkscapes having a beverage list that stands out with good brands and a variety of quality alcoholic beverages, a good ambience that emphasized a safe and clean environment and good entertainment to attract customers to stand out in this competitive industry. This study also contributes to the field by providing practical information that will enable bar managers to facilitate memorable drinking experiences better.
Alcohol consumption is an integral part of travel experience but its implication has been underes... more Alcohol consumption is an integral part of travel experience but its implication has been underestimated. Travel experiences are used as a competitive advantage, as more and more establishments focus on creating experiences to distinguish themselves in the increasingly competitive food and beverage sector. This paper collates literature in the area of the alcoholic beverage consumption experience of tourists and their behavioural intentions. Existing food and beverage tourism frameworks are reviewed in this study. Based on the review, we have created a new framework for the study of the alcohol consumption experience of a tourist. This conceptual study presented in the form of a proposed framework will help researchers to contribute to the field of beverage tourism by focusing on the alcoholic beverage consumption experience as the dependant construct and revealing the effects of such an experience on their revisit intention.
Revista de Turism: Studii si Cercetari in Turism, Jun 5, 2021
The present paper reveals the results of a study undertaken with the tourist visiting Goa in the ... more The present paper reveals the results of a study undertaken with the tourist visiting Goa in the tourist season from December 2020 to March 2021, yielding 962 valid responses. The study's objective was to analyze the impact of socio-demographic profiles of a tourist on the choice of alcohol, choice of drinkscapes and consumption patterns. Results point at a clear distinction between a wealthier, older group of tourists and gender contrasting with a lesser income and younger respondents with regards to the choice of alcohol and choice of drinkscapes. The findings may aid in understanding the alcohol consumption patterns of tourists and assist in better target marketing to each group while also comprehending the actual and prospective role of each group for beverage tourism
This research investigates the factors influencing the selection of unbranded restaurants, known ... more This research investigates the factors influencing the selection of unbranded restaurants, known for offering unique and authentic culinary experiences. A cross-sectional web-based survey collected data from diners frequently dining in restaurants. A sample size of 529 valid responses was employed for analysis. Exploratory Factor Analysis revealed five distinct factors. Confirmatory Factor Analysis confirmed the measurement model's validity, supported by excellent model fit measures. Structural Equation Modeling (SEM) was used to test hypotheses, highlighting positive relationships between the choice of unbranded restaurants and factors such as 'uniqueness and authenticity', 'local flavor and regional cuisine', 'personalized service and engagement', and 'escape from homogenization'. These findings offer valuable insights for unbranded restaurant managers and underscore the importance of emphasizing authenticity, personalized service, regional cuisine, and unique dining experiences. The findings offer practical implications for restaurant managers looking to differentiate themselves in a competitive market by focusing on authenticity, personalized service, and unique dining experiences.
In our fast-paced world, work-related stress takes a toll on
health and well-being. To address th... more In our fast-paced world, work-related stress takes a toll on health and well-being. To address this, individuals seek respite through vacations. Employing a mixed-methods approach, data were collected from 422 participants through on-site and online surveys, analyzing engagement in activities and their influence on psychological detachment, relaxation, control, and mastery. Factor analysis revealed seven distinct vacation dimensions – outdoor activities, cultural activities, entertainment, social activity, nature recreation, shopping and light recreation. Findings revealed that engagement in entertainment, light recreation, social, and cultural activities positively affect psychological detachment. Outdoor activities, nature recreation, and entertainment enhance relaxation. Light recreation and shopping boost visitors’ sense of control, while social activities promote mastery. This research highlights the importance of tailored vacation activities for enhancing recovery and overall well-being. It offers insights for researchers and practitioners alike, emphasizing the need to meet tourists’ recovery needs for enriched vacation experiences and enhanced well-being.
This study investigates the factors influencing the adoption of peer-to-peer (P2P) accommodation ... more This study investigates the factors influencing the adoption of peer-to-peer (P2P) accommodation services among Indian tourists, integrating Behavioral Reasoning Theory (BRT), Technology Acceptance Model (TAM), and Theory of Planned Behavior (TPB). Data were collected from 526 tourists using self-administered online and paper-based surveys. The findings reveal that modern lifestyles significantly enhance perceived ease of use and perceived usefulness, which positively influence behavioral intentions toward P2P accommodations. Psychological ownership emerged as a critical factor, indicating that emotional attachment to the accommodation enhances user engagement and satisfaction. Interestingly, privacy concerns did not significantly impact behavioral intentions or perceived usefulness but did influence perceived ease of use, suggesting that robust privacy measures can improve user comfort. The study highlights the importance of modern lifestyles and psychological ownership in technology adoption, offering practical insights for P2P accommodation platforms to enhance user experience. Managers should focus on userfriendly design and robust privacy measures to attract and retain users. The study acknowledges limitations, such as the use of convenience sampling and a focus on Indian tourists, suggesting future research to explore diverse populations and additional factors influencing P2P accommodation adoption.
This study explores the differential role of artificial intelligence (AI) and human interface (HI... more This study explores the differential role of artificial intelligence (AI) and human interface (HI) in the hospitality industry and their impact on customer satisfaction and loyalty. In response to intense competition, the industry is increasingly adopting advanced technologies such as AI and artificial intelligence robotics (AIR) to enhance customer service and improve the overall experience. The primary objective of this research is to investigate how hotel visitors perceive AI service quality and human service quality and how these perceptions influence consumer satisfaction and loyalty. This contributes to the existing knowledge on the use of AI in the hotel sector and provides valuable insights for future research. Additionally, the study demonstrates that customer satisfaction acts as a mediator between both human service quality and AI service quality and customer loyalty. Importantly, the indirect effect is stronger for human service quality compared to AI service quality, highlighting the need to strike a suitable balance between AI efficiency and human empathy. The findings underscore the potential of AI-powered services to enhance customer satisfaction and operational effectiveness within service organizations. However, the study emphasizes the continued significance of employee service in shaping customer experiences in the service-dominant era. By understanding the potential benefits and challenges associated with AI adoption, organizations can make informed decisions and develop effective strategies for integrating AI technologies. This research contributes to the advancement of AI implementation in the hospitality industry, leading to improved business performance and enhanced customer experiences.
International Journal of Current Science Research and Review, 2023
This research paper delves into the critical intersection of green hotel practices and Sustainabl... more This research paper delves into the critical intersection of green hotel practices and Sustainable Development Goals (SDGs) within the context of India. Focusing on four SDGs-Clean Water and Sanitation (SDG 6), Affordable and Clean Energy (SDG 7), Responsible Consumption and Production (SDG 12), and Climate Action (SDG 13)-the study explores the perceptions of environmental management representatives in India's four and five-star hotels. Through a comprehensive analysis of survey data from 32 participants, the research uncovers a multifaceted landscape where proactive engagement with green practices is evident. Key findings reveal that hotels in India have a commendable commitment to environmental sustainability, actively aligning with these SDGs. Notable practices include the adoption of energy-efficient technologies, waste reduction and responsible waste management, and proactive steps in climate change mitigation. However, challenges persist, particularly concerning the limited adoption of renewable energy sources, such as solar and wind power. This study offers a nuanced perspective on the hotel industry's contribution to SDGs, underscoring both commendable achievements and areas for further improvement. The findings hold valuable implications for policymakers, hoteliers, and sustainability advocates, emphasizing the industry's pivotal role in achieving global sustainability objectives.
This study examines how a tourist's alcohol consumption is impacted by their choice of alcohol, d... more This study examines how a tourist's alcohol consumption is impacted by their choice of alcohol, drink environment, social context, and service experience. Employing the Alcohol Consumption Experience (ACE) scale, the study uses a quantitative research approach. This study attempted to gather tourists' views and perceptions on the factors that influence the alcohol consumption experience and their behavioural intention based on their experiences in Goa. A total of 962 completed questionnaires were used in the analysis. The new measurement scale, the Alcohol Consumption Experience scale (ACE) scale, contained 52 items across six dimensions: Choice of alcohol, choice of drinkscapes, social setting, service experience, consumption experience and behavioural intentions. By testing the Alcohol Consumption Experience framework to gather tourists' drinking behaviour and examine the views and perceptions on the factors that influence this experience, the study aims to understand better the impact of these factors on the alcohol consumption experience and its impact on future behavioural intentions. The findings from the study revealed a positive relationship between the choice of alcohol, choice of drinkscapes, social settings, and service experience with alcohol consumption experience and its significant impact of alcohol consumption experience on tourist revisit intention and willingness to recommend the alcohol consumption. This study provides major theoretical contributions to the gastronomic tourism literature, with an emphasis on alcotourism, that go beyond previous studies. The study's findings imply important implications for drinkscapes seeking to balance or emphasize these components of service excellence.
This research delves into the complex relationship between service quality, tipping behavior, and... more This research delves into the complex relationship between service quality, tipping behavior, and various influencing factors within the context of the hospitality industry. By collecting data from 19 casual and fine dining restaurants in Goa, India, the study focused on frontline employees, including waiters and barmen, who regularly interacted with diners. A total of 216 questionnaires were distributed during lunch and dinner periods, capturing diners' perspectives on service quality using a 7-point Likert scale.
The results revealed significant insights into the dynamics of tipping behavior. There was a statistically significant, medium-sized positive correlation between customer service assessments and the percentage of tips received. Moreover, a strong positive correlation between bill size and tip amount was observed.
These findings have substantial implications for enhancing service quality and optimizing tipping practices. The research can benefit service professionals in improving customer satisfaction and employee well-being, ultimately contributing to the success of the hospitality industry.
Revista de Turism: Studii si Cercetari in Turism, Jun 5, 2021
The present paper reveals the results of a study undertaken with the tourist visiting Goa in the ... more The present paper reveals the results of a study undertaken with the tourist visiting Goa in the tourist season from December 2020 to March 2021, yielding 962 valid responses. The study's objective was to analyze the impact of socio-demographic profiles of a tourist on the choice of alcohol, choice of drinkscapes and consumption patterns. Results point at a clear distinction between a wealthier, older group of tourists and gender contrasting with a lesser income and younger respondents with regards to the choice of alcohol and choice of drinkscapes. The findings may aid in understanding the alcohol consumption patterns of tourists and assist in better target marketing to each group while also comprehending the actual and prospective role of each group for beverage tourism
While the role of alcohol tourism has begun to gain importance in the last decade, little effort ... more While the role of alcohol tourism has begun to gain importance in the last decade, little effort has been made to explain what influences the tourist's consumption of alcoholic beverages in a tourist destination and to establish a measurement scale for those influencers. This study followed the systematic procedures of scale development measurement recommended by prior studies. The scale development process yielded a measurement scale with appropriate reliability and content validity. The five underlying influential dimensions of alcohol consumption experience were identified as tourists' knowledge and past experience, choice of alcoholic beverage, choice of drinkscape, social setting and service experience. This is the first study to focus on scale development for measuring the alcoholic beverage experience of a tourist and modelling it to the revisit intention or the willingness to recommend the alcohol consumption or the drinkscapes. The findings and implementations of the developed scale are discussed in terms of both theoretical and managerial implications.
Factors driving the tourist’s choice of alcohol and drinkscapes: An exploratory study, 2022
This study analyses the crucial dimension of variables influencing visitors' choice of drinkscape... more This study analyses the crucial dimension of variables influencing visitors' choice of drinkscapes and alcohol among those who visited Goa. This research also aims to examine the influence of tourist's knowledge and past experiences regarding alcohol consumption on the choice of alcoholic beverages and the choice of drinkscapes at tourist destinations. Respondents were asked to rate provided attributes on a 5-point Likert scale according to their preferences in selecting alcohol or drinkscapes. 481 questionnaires collected from a web-based survey at popular drinkscapes in Goa were analyzed. The research ranks attribute based on the mean values used by consumers when selecting a drinkscape or ordering alcohol. Based on the results of factor analysis, the study found that the most important factors influencing the choice of alcohol were taste, quality, quantity to be consumed, the brand of the alcoholic beverage and the level of intoxication desired. Whereas ambience, entertainment, safe environment, comfortable seating and clean surroundings were the critical factors indicating the choice of drinkscapes for the respondents. Regression analysis also suggested a significant impact of tourist's knowledge and past experiences regarding alcohol consumption on the choice of alcoholic beverages and the choice of drinkscapes. Regarding the implications for drinkscape management, this study suggests placing a stronger emphasis on providing drinkscapes having a beverage list that stands out with good brands and a variety of quality alcoholic beverages, a good ambience that emphasized a safe and clean environment and good entertainment to attract customers to stand out in this competitive industry. This study also contributes to the field by providing practical information that will enable bar managers to facilitate memorable drinking experiences better.
Alcohol consumption is an integral part of travel experience but its implication has been underes... more Alcohol consumption is an integral part of travel experience but its implication has been underestimated. Travel experiences are used as a competitive advantage, as more and more establishments focus on creating experiences to distinguish themselves in the increasingly competitive food and beverage sector. This paper collates literature in the area of the alcoholic beverage consumption experience of tourists and their behavioural intentions. Existing food and beverage tourism frameworks are reviewed in this study. Based on the review, we have created a new framework for the study of the alcohol consumption experience of a tourist. This conceptual study presented in the form of a proposed framework will help researchers to contribute to the field of beverage tourism by focusing on the alcoholic beverage consumption experience as the dependant construct and revealing the effects of such an experience on their revisit intention.
Revista de Turism: Studii si Cercetari in Turism, Jun 5, 2021
The present paper reveals the results of a study undertaken with the tourist visiting Goa in the ... more The present paper reveals the results of a study undertaken with the tourist visiting Goa in the tourist season from December 2020 to March 2021, yielding 962 valid responses. The study's objective was to analyze the impact of socio-demographic profiles of a tourist on the choice of alcohol, choice of drinkscapes and consumption patterns. Results point at a clear distinction between a wealthier, older group of tourists and gender contrasting with a lesser income and younger respondents with regards to the choice of alcohol and choice of drinkscapes. The findings may aid in understanding the alcohol consumption patterns of tourists and assist in better target marketing to each group while also comprehending the actual and prospective role of each group for beverage tourism
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Papers by Edgar DSouza
health and well-being. To address this, individuals seek
respite through vacations. Employing a mixed-methods
approach, data were collected from 422 participants through
on-site and online surveys, analyzing engagement in activities
and their influence on psychological detachment, relaxation,
control, and mastery. Factor analysis revealed seven
distinct vacation dimensions – outdoor activities, cultural
activities, entertainment, social activity, nature recreation,
shopping and light recreation. Findings revealed that
engagement in entertainment, light recreation, social, and
cultural activities positively affect psychological detachment.
Outdoor activities, nature recreation, and entertainment
enhance relaxation. Light recreation and shopping boost
visitors’ sense of control, while social activities promote mastery.
This research highlights the importance of tailored vacation
activities for enhancing recovery and overall well-being.
It offers insights for researchers and practitioners alike,
emphasizing the need to meet tourists’ recovery needs for
enriched vacation experiences and enhanced well-being.
The results revealed significant insights into the dynamics of tipping behavior. There was a statistically significant, medium-sized positive correlation between customer service assessments and the percentage of tips received. Moreover, a strong positive correlation between bill size and tip amount was observed.
These findings have substantial implications for enhancing service quality and optimizing tipping practices. The research can benefit service professionals in improving customer satisfaction and employee well-being, ultimately contributing to the success of the hospitality industry.
health and well-being. To address this, individuals seek
respite through vacations. Employing a mixed-methods
approach, data were collected from 422 participants through
on-site and online surveys, analyzing engagement in activities
and their influence on psychological detachment, relaxation,
control, and mastery. Factor analysis revealed seven
distinct vacation dimensions – outdoor activities, cultural
activities, entertainment, social activity, nature recreation,
shopping and light recreation. Findings revealed that
engagement in entertainment, light recreation, social, and
cultural activities positively affect psychological detachment.
Outdoor activities, nature recreation, and entertainment
enhance relaxation. Light recreation and shopping boost
visitors’ sense of control, while social activities promote mastery.
This research highlights the importance of tailored vacation
activities for enhancing recovery and overall well-being.
It offers insights for researchers and practitioners alike,
emphasizing the need to meet tourists’ recovery needs for
enriched vacation experiences and enhanced well-being.
The results revealed significant insights into the dynamics of tipping behavior. There was a statistically significant, medium-sized positive correlation between customer service assessments and the percentage of tips received. Moreover, a strong positive correlation between bill size and tip amount was observed.
These findings have substantial implications for enhancing service quality and optimizing tipping practices. The research can benefit service professionals in improving customer satisfaction and employee well-being, ultimately contributing to the success of the hospitality industry.