2nd International Conference on Management and Human Science (ICMHS 2018), 27-28 November 2018, Kuala Lumpur , Malaysia
Smart Dubai Government has been established as a new technology arm in order to make Dubai city a... more Smart Dubai Government has been established as a new technology arm in order to make Dubai city as the world's happiest and smartest city. This fact questions whether Dubai government initiatives have successfully been able to improve the efficiency of government departments and the satisfactions of its beneficiaries. In order to answer this research question, it is critically important to conduct an intensive literature review so as to construct the aforesaid unobserved variables. Hence, this research aims to develop a conceptual model for critically identifying the underlying factors affecting direct/indirect relationship between smart government performance and beneficiaries' satisfaction, and the intermediate relationship between them and related factor. Based on the literature review, Dubai smart government performance was constructed by using observed variables such as information system success factors, relationship between people and public agencies, leadership and management, accountability and transparency, and economic development. Also, Dubai government departments' performance was constructed by observed variables such as innovation, effective & efficient management of assets and resources, collaboration & partnership with government, effective communication with the beneficiaries, competition with other government departments, and perceived usefulness & ease of use. The beneficiaries' satisfaction was developed by using determinants such as awareness, information system quality, trust & public safety, and social influence. This research paper suggests further empirical investigations to validate this new research model based on the real data form the field of study.
International Journal of Recent Technology and Engineering, 2019
Information and telecommunication technology (ICT) are today practiced in various public sectors ... more Information and telecommunication technology (ICT) are today practiced in various public sectors and are considered as a cost-effective and convenient means to encourage openness, transparency, and to reduce corruption. It has also put innovation and ICT more than ever at the heart of smart development. Presently, this phenomenon has also been adopted by governments so as to cope with various problems created by increasing urban populations in their countries. The main objective of this study is to examine the influence of Dubai smart government characteristics on the user satisfaction. Online survey was used to collect data for this study, the sample size was determined as 250 users of Dubai smart government services, who are users who got the services from five major strategic or government partners of smart government establishment: Dubai Police, RTA, DEWA, DHA, and Dubai Municipality. PLS (Partial Least Squares) SEM-VB (Structural Equation Modelling-Variance Based) was employed ...
International Journal of Recent Technology and Engineering (IJRTE), 2019
The study aims at examining the influence of Dubai smart government characteristics on the govern... more The study aims at examining the influence of Dubai smart government characteristics on the governmental organization performance. Online survey was used to collect data for this study, the sample size was determined as 250 users of Dubai smart government services, who are users who got the services from five major strategic or government partners of smart government establishment: Dubai Police, RTA, DEWA, DHA, and Dubai Municipality. PLS (Partial Least Squares) SEM-VB (Structural Equation Modelling-Variance Based) was employed to assess the research model by utilizing the software SmartPLS 3.0. This paper adds to the existing literature of smart government characteristics (Information System Quality, Relationship with Public Agencies, Leadership, Accountability and Transparency, and Productivity) and governmental organization performance (Innovativeness, Efficiency, Collaboration, Communication, and Competition Intensity). The results of this study have the potential to give further insights into Dubai government to improve their organizations performance.
International Journal of Recent Technology and Engineering (IJRTE), 2019
Abstract: Information and telecommunication technology (ICT) are today practiced in various pub... more Abstract: Information and telecommunication technology (ICT) are today practiced in various public sectors and are considered as a cost-effective and convenient means to encourage openness, transparency, and to reduce corruption. It has also put innovation and ICT more than ever at the heart of smart development. Presently, this phenomenon has also been adopted by governments so as to cope with various problems created by increasing urban populations in their countries. The main objective of this study is to examine the influence of Dubai smart government characteristics on the user satisfaction. Online survey was used to collect data for this study, the sample size was determined as 250 users of Dubai smart government services, who are users who got the services from five major strategic or government partners of smart government establishment: Dubai Police, RTA, DEWA, DHA, and Dubai Municipality. PLS (Partial Least Squares) SEM-VB (Structural Equation Modelling-Variance Based) was employed to assess the research model by utilising the software SmartPLS 3.0. This paper adds to the existing literature of smart government characteristics (Information System Quality, Relationship with Public Agencies, Leadership, Accountability and Transparency, and Productivity) and user satisfaction (Usefulness, Awareness, Service Quality, Trust, and Social Influence). The results of this study have the potential to give further insights into Dubai government to improve their users' satisfaction.
Smart government is a paradigm shifts to the new, exciting and disruptive or incremental a rebran... more Smart government is a paradigm shifts to the new, exciting and disruptive or incremental a rebranding of traditional technology, which can be providing government services means, the Government community members can take advantage of its services via smart mobile any time. It has been recently defined as innovation, not necessarily but mainly through information and communications technologies (ICT), which enhance urban life in terms of people, living, economy, mobility and governance. The research problem was on the reviewing the statistical indexes in the International and National levels, there are no studies which have been empirically conducted exploit this indicator empirically to improve Smart government, Performances and satisfactions. the main purpose of this research is to evaluate the influence of smart government on the performance of one of the public-sector organization present in Dubai that is Dubai Police Department in terms of citizen satisfaction as it would help in examining the level to which citizens in Dubai are satisfied with the existing smart government idea in the Dubai Police Department. For achieving these objectives, the intensive literature review has been conducted by using the descriptive analysis for all academic literature, governmental and non-governmental report and other literature that relates to the Smart government, performance and citizen satisfactions.
2nd International Conference on Management and Human Science (ICMHS 2018), 27-28 November 2018, Kuala Lumpur , Malaysia
Smart Dubai Government has been established as a new technology arm in order to make Dubai city a... more Smart Dubai Government has been established as a new technology arm in order to make Dubai city as the world's happiest and smartest city. This fact questions whether Dubai government initiatives have successfully been able to improve the efficiency of government departments and the satisfactions of its beneficiaries. In order to answer this research question, it is critically important to conduct an intensive literature review so as to construct the aforesaid unobserved variables. Hence, this research aims to develop a conceptual model for critically identifying the underlying factors affecting direct/indirect relationship between smart government performance and beneficiaries' satisfaction, and the intermediate relationship between them and related factor. Based on the literature review, Dubai smart government performance was constructed by using observed variables such as information system success factors, relationship between people and public agencies, leadership and management, accountability and transparency, and economic development. Also, Dubai government departments' performance was constructed by observed variables such as innovation, effective & efficient management of assets and resources, collaboration & partnership with government, effective communication with the beneficiaries, competition with other government departments, and perceived usefulness & ease of use. The beneficiaries' satisfaction was developed by using determinants such as awareness, information system quality, trust & public safety, and social influence. This research paper suggests further empirical investigations to validate this new research model based on the real data form the field of study.
International Journal of Recent Technology and Engineering, 2019
Information and telecommunication technology (ICT) are today practiced in various public sectors ... more Information and telecommunication technology (ICT) are today practiced in various public sectors and are considered as a cost-effective and convenient means to encourage openness, transparency, and to reduce corruption. It has also put innovation and ICT more than ever at the heart of smart development. Presently, this phenomenon has also been adopted by governments so as to cope with various problems created by increasing urban populations in their countries. The main objective of this study is to examine the influence of Dubai smart government characteristics on the user satisfaction. Online survey was used to collect data for this study, the sample size was determined as 250 users of Dubai smart government services, who are users who got the services from five major strategic or government partners of smart government establishment: Dubai Police, RTA, DEWA, DHA, and Dubai Municipality. PLS (Partial Least Squares) SEM-VB (Structural Equation Modelling-Variance Based) was employed ...
International Journal of Recent Technology and Engineering (IJRTE), 2019
The study aims at examining the influence of Dubai smart government characteristics on the govern... more The study aims at examining the influence of Dubai smart government characteristics on the governmental organization performance. Online survey was used to collect data for this study, the sample size was determined as 250 users of Dubai smart government services, who are users who got the services from five major strategic or government partners of smart government establishment: Dubai Police, RTA, DEWA, DHA, and Dubai Municipality. PLS (Partial Least Squares) SEM-VB (Structural Equation Modelling-Variance Based) was employed to assess the research model by utilizing the software SmartPLS 3.0. This paper adds to the existing literature of smart government characteristics (Information System Quality, Relationship with Public Agencies, Leadership, Accountability and Transparency, and Productivity) and governmental organization performance (Innovativeness, Efficiency, Collaboration, Communication, and Competition Intensity). The results of this study have the potential to give further insights into Dubai government to improve their organizations performance.
International Journal of Recent Technology and Engineering (IJRTE), 2019
Abstract: Information and telecommunication technology (ICT) are today practiced in various pub... more Abstract: Information and telecommunication technology (ICT) are today practiced in various public sectors and are considered as a cost-effective and convenient means to encourage openness, transparency, and to reduce corruption. It has also put innovation and ICT more than ever at the heart of smart development. Presently, this phenomenon has also been adopted by governments so as to cope with various problems created by increasing urban populations in their countries. The main objective of this study is to examine the influence of Dubai smart government characteristics on the user satisfaction. Online survey was used to collect data for this study, the sample size was determined as 250 users of Dubai smart government services, who are users who got the services from five major strategic or government partners of smart government establishment: Dubai Police, RTA, DEWA, DHA, and Dubai Municipality. PLS (Partial Least Squares) SEM-VB (Structural Equation Modelling-Variance Based) was employed to assess the research model by utilising the software SmartPLS 3.0. This paper adds to the existing literature of smart government characteristics (Information System Quality, Relationship with Public Agencies, Leadership, Accountability and Transparency, and Productivity) and user satisfaction (Usefulness, Awareness, Service Quality, Trust, and Social Influence). The results of this study have the potential to give further insights into Dubai government to improve their users' satisfaction.
Smart government is a paradigm shifts to the new, exciting and disruptive or incremental a rebran... more Smart government is a paradigm shifts to the new, exciting and disruptive or incremental a rebranding of traditional technology, which can be providing government services means, the Government community members can take advantage of its services via smart mobile any time. It has been recently defined as innovation, not necessarily but mainly through information and communications technologies (ICT), which enhance urban life in terms of people, living, economy, mobility and governance. The research problem was on the reviewing the statistical indexes in the International and National levels, there are no studies which have been empirically conducted exploit this indicator empirically to improve Smart government, Performances and satisfactions. the main purpose of this research is to evaluate the influence of smart government on the performance of one of the public-sector organization present in Dubai that is Dubai Police Department in terms of citizen satisfaction as it would help in examining the level to which citizens in Dubai are satisfied with the existing smart government idea in the Dubai Police Department. For achieving these objectives, the intensive literature review has been conducted by using the descriptive analysis for all academic literature, governmental and non-governmental report and other literature that relates to the Smart government, performance and citizen satisfactions.
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