- Lincoln University College, Hospitality, Faculty Memberadd
This study examines the relationship between empowered leadership (EL), intrinsic motivation (IM), job complexity (JC), and innovative employee behavior (EIB) in the hospitality industry. The study specifically investigates how EL affects... more
This study examines the relationship between empowered leadership (EL), intrinsic motivation (IM), job complexity (JC), and innovative employee behavior (EIB) in the hospitality industry. The study specifically investigates how EL affects EIB and how IM mediates this connection. Furthermore, this study explores the moderating impact of JC on the direct interconnected linkages between EL, IM, and EIB. Our sample comprises 506 employee-supervisor dyads from 45 five-star hotels in the Middle East, representing a variety of international hotel chains. Using partial least squares structural equation modeling (PLS-SEM), the study finds that EL significantly impacts EIB, which IM subsequently influences. Additionally, we discover that IM acts as a mediator for EL and EIB. Moreover, we find that JC has a moderating impact on the strength of these relationships. Our findings have both theoretical and practical implications for hotel managers and researchers interested in fostering their subo...
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The purpose of the study is to identify the relationship among Strategic leadership (SL) knowledge-oriented leadership (KOL) and knowledge sharing (KS) toward employee innovative behavior (EIB) in UAE police administration. A quantitative... more
The purpose of the study is to identify the relationship among Strategic leadership (SL) knowledge-oriented leadership (KOL) and knowledge sharing (KS) toward employee innovative behavior (EIB) in UAE police administration. A quantitative research approach has been conducted for the study and survey-based method has followed in the research and distribute questionnaire among employee to collect data. The questionnaire has developed into five point Likert scale and structured questionnaires were distributed among UAE police administration employees. This study finding has showed separately direct and indirect relationship influences among variables. SL and KOL influence on KS toward EIB. The influence of SL and KOL to KS has significantly influence and KS play role as mediator of SL, KOL and EIB. These relationships are supported according the result that shown in the hypotheses.
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The new higher education systems have developed speedily with the standard and worldwide quality. The educational systems have endured long reformation and transformation processes from an old fashioned educational management model that... more
The new higher education systems have developed speedily with the standard and worldwide quality. The educational systems have endured long reformation and transformation processes from an old fashioned educational management model that deeply seated in the past to a strategic model. This study purpose is to identify the relationship among strategic planning (SP), organizational commitment (OC), and university operational performance (PERF). This relationship indicates the identifications of UAE universities. A quantitative research approach has followed in this study and survey-based questionnaire was appeared to collect data from universities academic staffs. All together 500 questionnaires was distributed among the staffs and 309 valid questionnaires were collected. Structural Equation Modelling (SEM) is conducted using data from 309 respondents. All study hypotheses were supported. SL is positively predicted OC and PERF. In addition OC mediates the relationship between SL and PE...
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Introduction: Bolstering customer loyalty is paramount for hotel operators to propel revenue and uphold a competitive advantage. This investigation centers on the Novotel Yangon Max hotel and endeavors to comprehend the correlation... more
Introduction: Bolstering customer loyalty is paramount for hotel operators to propel revenue and uphold a competitive advantage. This investigation centers on the Novotel Yangon Max hotel and endeavors to comprehend the correlation between service quality, customer satisfaction, and customer loyalty. The significance of customer loyalty in the hotel industry becomes apparent, with service quality and customer satisfaction assuming pivotal roles. Methodology: The research methodology adheres to a positivist philosophy and embraces a deductive approach. Employing a survey research strategy, data is procured from 150 patrons via online and printed questionnaires. Convenience sampling is employed, and the amassed data are scrutinized using SPSS software. Results and Discussion: The analysis of the data unveils a favorable association between service quality, customer satisfaction, and customer loyalty at the Novotel Yangon Max hotel. The findings propose that elevated levels of service quality and customer satisfaction engender heightened customer loyalty. These results fortify the significance of concentrating on service quality and customer satisfaction to stimulate customer loyalty. Implications: The theoretical implications of this study reside in its contribution to the prevailing literature on service quality, customer satisfaction, and customer loyalty in the hotel industry. It bolsters the significance of these constructs and their interconnectedness, supplying empirical evidence that is specific to the Novotel Yangon Max hotel. From a practical standpoint, the findings bear significant implications for hotel operators, underscoring the necessity to prioritize service quality and customer satisfaction to amplify customer loyalty. Conclusion: In conclusion, this study underscores the significance of service quality and customer satisfaction in propelling customer loyalty at the Novotel Yangon Max hotel. The affirmative relationship between these variables accentuates the imperative for hotel operators to focus on delivering exceptional service and meeting customer expectations. The findings furnish valuable insights for strategic planning and decision-making in the hotel industry. Originality: The originality of this study lies in its particular focus on the Novotel Yangon Max hotel and its contribution to the extant literature on service quality, customer satisfaction, and customer loyalty. By probing these factors within a distinct context, the study imparts distinctive insights and empirical evidence that can augment our comprehension of customer loyalty in the hotel industry.
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This study examines the relationship between empowered leadership (EL), intrinsic motivation (IM), job complexity (JC), and innovative employee behavior (EIB) in the hospitality industry. The study specifically investigates how EL affects... more
This study examines the relationship between empowered leadership (EL), intrinsic motivation (IM), job complexity (JC), and innovative employee behavior (EIB) in the hospitality industry. The study specifically investigates how EL affects EIB and how IM mediates this connection. Furthermore, this study explores the moderating impact of JC on the direct interconnected linkages between EL, IM, and EIB. Our sample comprises 506 employee-supervisor dyads from 45 five-star hotels in the Middle East, representing a variety of international hotel chains. Using partial least squares structural equation modeling (PLS-SEM), the study finds that EL significantly impacts EIB, which IM subsequently influences. Additionally, we discover that IM acts as a mediator for EL and EIB. Moreover, we find that JC has a moderating impact on the strength of these relationships. Our findings have both theoretical and practical implications for hotel managers and researchers interested in fostering their subo...
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This study investigates supply chain management methods linked to flexibility, value chain, and capacities. It describes an exploratory study to investigate the interconnected aspects and come up with a research framework. The business... more
This study investigates supply chain management methods linked to flexibility, value chain, and capacities. It describes an exploratory study to investigate the interconnected aspects and come up with a research framework. The business drivers and response effects of a flexible supply chain were investigated in a case study on a manufacturing organization in the furniture sector. To be responsive to clients and generate concrete benefits, all the companies improved their production flexibility components with supply and logistic networks. The value chain’s fundamental flexibility may be characterized by operational, supply, and logistical perspectives, with varying levels of integration and implementation methodologies, providing varied degrees of availability in responsiveness to volume and product mix.
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The research interest in some products is developing in lockstep with the global market need for electronics. However, research on electronic strategies or operational analysis is limited. LG has established an effective supply chain... more
The research interest in some products is developing in lockstep with the global market need for electronics. However, research on electronic strategies or operational analysis is limited. LG has established an effective supply chain operations management system in this case study. Based on the Toyota Production System, LGE has developed proprietary operational management methods (LG Production System). This confluence of product architecture and operational processes are responsible for the company's globally competitive market position. This case study highlights the need of integrating both the business model and operational procedures for long-term competitive benefits.
Building competitive organizations requires a conscious management and a strong and effective leadership that recognizes the importance of sustainable development, and how to be applied in business organizations. The aim of the research... more
Building competitive organizations requires a conscious management and a strong and effective leadership that recognizes the importance of sustainable development, and how to be applied in business organizations. The aim of the research is to test the association among Strategic leadership (SL), strategic planning effectiveness (SPE) toward tourism organization competitiveness (TOC) in UAE tourism industry. A quantitative research approach has been conducted for the study and survey-based method has followed in the research and distribute questionnaire among employee to collect data. The questionnaire has developed into five point Likert scale and structured questionnaires were distributed among UAE tourism employees. This study finding has showed direct and indirect relationships influences among variables. SL influence positively towards SPE, and TOC. Managerial and theoretical implications are introduced.
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PurposeThe purpose of this paper is to explain the mediational mechanisms in the relationship of perceived supervisor support (PSS) with turnover intention (TI) and task performance (TP).Design/methodology/approachData were collected... more
PurposeThe purpose of this paper is to explain the mediational mechanisms in the relationship of perceived supervisor support (PSS) with turnover intention (TI) and task performance (TP).Design/methodology/approachData were collected through questionnaires from the academic staff of Pakistani universities. The theoretical model was tested using data collected from 304 respondents by using structural equation modeling technique. Mediation analysis was performed with 5,000 bootstraps samples.FindingsThe results revealed that PSS affected TI negatively through the mediation of self-efficacy. Conversely to this, PSS influenced TP positively through the mediation of self-efficacy. In addition, the results also showed the direct effect of PSS on employees’ TP.Practical implicationsThe results of this study suggest that the supervisor must provide adequate support to the academic staff, which helps them to develop their self-efficacy. Self-efficacy is helpful for the employees to reduce th...
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The field of organizational behavior has seen an expanding enthusiasm for understanding elements that advance employee creativity; the development of new and valuable thoughts concerning items, administrations, procedures, and systems in... more
The field of organizational behavior has seen an expanding enthusiasm for understanding elements that advance employee creativity; the development of new and valuable thoughts concerning items, administrations, procedures, and systems in associations. In this study, the main objective is to examine the direct and indirect impact of empowering leadership through the mediating effect of creative self-efficacy on the organizational innovation within police sector in the United Arab Emirates (UAE). The questionnaire was utilized in this study to collect data from the population of police sector in the UAE by using probability random sampling. Structural Equation Modeling-Variance Based (SEM-VB) was utilized to examine the research model in this research, by using the Smart PLS 3.0 software. The result from the analysis shed lights on the impact of empowering leadership on organizational innovation. Moreover, the impact of creative self-efficacy on the organizational innovation. Empowering leadership had a positive direct effect on the OI within the police sector in the UAE. Moreover, creative self-efficacy mediates the relation between empowering leadership and the innovation of organization. The results of the current study have the potential to give further insights into the innovation of organizations strategies.
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The new technologies are enabling organizations to be flatter, networked, and more flexible. Organizations in the 21st century inevitably make substantial investments in Information Technology (IT) in order to achieve competitive... more
The new technologies are enabling organizations to be flatter, networked, and more flexible. Organizations in the 21st century inevitably make substantial investments in Information Technology (IT) in order to achieve competitive advantage, by spending enormous sums of money on computer hardware, software, communication networks, databases and specialized personnel. Consequently, Information Technology is not exclusive to the workplace but has also become widespread in public areas and houses. The main objective of this study is to determine factors influencing the adoption and impact of online social networks use in terms of performance among employees within Tourism Development and Investment Company (TDIC) in Abu Dhabi. This study collected data through quota nonprobability sampling, and 401 valid responses were received. Structural Equation Modelling-Variance based (SEM-VB) through partial least squares (PLS) method to analyse the research model using the software of SmartPLS 3.0. Although various limitations exist, the findings have been encouraging, as it has managed to shed some lights on new variables affecting the use of online social networks. This study proposed an extended model of the Unified Theory of Acceptance & use of Technology (UTAUT) and found that three variables play an important role to determine the performance impact of online social networks namely performance expectancy, effort expectancy, and actual usage. The findings of this study can provide policymakers with important insights on how to more successfully incorporate online social networks to improve performance and the services of public sector, and how to encourage top managers to ensure that employees are more likely to utilize new technologies and thereby enabling better work outcome, wider reach of services, gives employees more control over their daily tasks and enhances their performance.
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A loyal guest has demanded value-based fairness at the time of purchasing a product or accommodation as a member or regular guest. The purpose of the paper is to examine the relationships between service disclosure, price fairness,... more
A loyal guest has demanded value-based fairness at the time of purchasing a product or accommodation as a member or regular guest. The purpose of the paper is to examine the relationships between service disclosure, price fairness, problem-solving, system adaptation, guest behavioral loyalty, and value-based fairness in Malaysian five-star resorts. This study follows the questionnaire survey-based procedure to collect data from the resort's guests, and 392 valid responses were collected. The analytical technique offers SEM (Structural Equation Modelling) to test the hypotheses of the model. The results found the relationships of influencing factors of guest behavioural loyalty and value-based fairness. Furthermore, guest behavioral loyalty significantly mediates between affecting factor of guest behavioural loyalty and value-based fairness. Thus, the model synthesized the links of verifying research and providing articulation of constructs on how might apply within the resort industry context. Research findings were achieved objectives simultaneously and will, assist the resort management and implement value-based fairness for the regular guest as connecting long-term relationship.
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Diversity management has become a critical aspect of operating a business. Continued developments in organizational globalization and the increasing workforce participation rates of diverse groups put diversity issues at centre stage.... more
Diversity management has become a critical aspect of operating a business. Continued developments in organizational globalization and the increasing workforce participation rates of diverse groups put diversity issues at centre stage. Literature of human resources emphasized that the cost of replacing a manager is $48 000, and other staff members is $12 000. calculations of turnover costs of $75,000 for females in a professional services firm, included replacement costs associated with searching for and interviewing new applicants. Diversity management has a great positive effect upon minimizing employee turnover and absenteeism. The study tried to explore the overall picture of managing human resources diversity in Five-Star hotels in Cairo and Luxor (two important tourist cities in Egypt). A field study of 348 questionnaires was yielded representing managers and subordinates across five-Star hotels in Cairo and Luxor positively shared the study. The study reveals a positive and su...
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Gross National Happiness is a philosophy that guides the government for highking the level satisfaction of the citizens and residents as well. Smart Government goes way beyond delivering services. It is the application of innovative... more
Gross National Happiness is a philosophy that guides the government for highking the level satisfaction of the citizens and residents as well. Smart Government goes way beyond delivering services. It is the application of innovative business models and technology to address challenges that public-sector organizations face in service delivery. The evolution towards Happiness and Smart Government requires more than just a technology focus, but rather an ongoing effort at internal transformation. Although the citizen satisfaction is the main part of his happiness, currently there is a real need to examine the effect of Smart Government on Happiness as the main target for the government over the world. This research aims to propose a conceptual model and finds the relations between smart government initiatives and happiness. The purpose of this research to explore how smart government influence happiness and what variables associated with that relationship. The intensive literature rev...
It has been observed that innovation in governance leads to many positive results. Firstly, it helps in better utilization of resources and capacities and promotes a more open culture in the government which leads to good governance.... more
It has been observed that innovation in governance leads to many positive results. Firstly, it helps in better utilization of resources and capacities and promotes a more open culture in the government which leads to good governance. Secondly, it creates a better image of the government which builds trust amongst its citizens. Another major advantage of innovation is that it has a domino effect wherein a successful innovation in one sector opens the doors for innovation in other sectors. One successful innovation leads to a series of innovations which is leads to a favourable environment. The main objective of this study is to examine the impact of knowledge management in term of knowledge development, knowledge sharing, and access learning on the organizational innovation within the public sector in the United Arab Emirates. This study has adopted questionnaires to collect data. PLS (Partial Least Squares) SEM-VB (Structural Equation Modelling-Variance Based) was employed to assess...
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PurposeThe purpose of this paper is to examine the influence of leadership behaviors on both organizational and leader effectiveness at boutique hotels.Design/methodology/approachA total of 722 subjects (60 managers and 662 non‐managerial... more
PurposeThe purpose of this paper is to examine the influence of leadership behaviors on both organizational and leader effectiveness at boutique hotels.Design/methodology/approachA total of 722 subjects (60 managers and 662 non‐managerial employees) participated in this study from 60 boutique hotels. Participants were told that the study was designed to collect information on the leadership styles used by managers and on the satisfaction and commitment of employees in the hospitality workforce. Multifactor Leadership Questionnaire, Organizational Commitment Questionnaire and Job Descriptive Index were used to assess leadership behaviors of the boutique hotels' first‐line managers and commitment and satisfaction levels of employees, respectively.FindingsThere are significant relations between leadership behaviors and both organizational and leadership effectiveness. The findings support the suggestion in the literature that transformational leadership behaviors stimulate organiza...
Research Interests: Psychology, Leadership, Hospitality Management, Organizational Commitment, Job Satisfaction, and 12 moreTransformational Leadership, Turkey, Organizational Effectiveness, Management Development, Transactional Leadership, Business and Management, Leadership Style, Effective Connectivity, Design Methodology, Multifactor leadership questionnaire, Leadership Effectiveness, and Indexation
تمثل الجودة مطلب حيوي وهام في كافة قطاعات الأعمال، وذلك لتزايد حدة المنافسة الدولية. حيث تمثل جودة الخدمات السياحية العمود الفقري لتطوير هذه الصناعة والعنصر الحاكم للبقاء في السوق المحلي والسوق العالمي خاصة في ظل المنافسة الشرسة بين... more
تمثل الجودة مطلب حيوي وهام في كافة قطاعات الأعمال، وذلك لتزايد حدة المنافسة الدولية. حيث تمثل جودة الخدمات السياحية العمود الفقري لتطوير هذه الصناعة والعنصر الحاكم للبقاء في السوق المحلي والسوق العالمي خاصة في ظل المنافسة الشرسة بين المقاصد والمؤسسات السياحية. ويكمن مفتاح النجاح الذي تسعي مؤسسات الضيافة إلى تحقيقه في تقديم الخدمات بالشكل الملائم لتلبيه رغبات واحتياجات العملاء المتنوعة والمتزايدة باستمرار بل وتجاوز توقعاتهم وذلك للعمل على البقاء في السوق المحلي والعالمي علي حد سواء، ولمواجهه المنافسة في العمل والوصول إلى أعلي مستوي من الربحية. ويهدف هذا البحث إلى قياس تأثير الاستراتيجيات التنافسية والتوجه السوقي على الأداء والتشغيلي وأثر ذلك على الأداء المالي للمؤسسات الفندقية. وقد تم استخدام أسلوب المعاينة حيث أمكن جمع 352 من الاستمارات صالحة للتحليل أي بنسبة 82.8% من أفراد العينة البالغ عددها 416 مبحوث. وتم إستخدام برنامج التحليل الإحصائي SPSS 22 لتحليل البيانات وبرنامج AMOS 22. ومن نتائج البحث يتضح أن هناك تأثيرا معنويا للإستراتيجيات التنافسية والتوجه السوقي على الأداء التشغيلي و...
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Determinants of Electronic word of mouth (EWOM) influence on hotel
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The object of this study is to examine the relationship between effort expectancy and behavioral intention to use m-commerce in the Libyan context. It also aimed to determine the effect of effort expectancy on users’ behavioral intention.... more
The object of this study is to examine the relationship between effort expectancy and behavioral intention to use m-commerce in the Libyan context. It also aimed to determine the effect of effort expectancy on users’ behavioral intention. Using data from 310 respondents, the model of this study is supported by Unified theory of acceptance and use of technology (UTAUT). The findings of the study suggested that there is a positive relationship between users’ effort expectancy and users’ behavioral intention. The findings also proposed that effort expectancy has a positive influence on user's behavioral intention to use m-commerce in the Libyan context. This study contributes to the body knowledge on m-commerce usage while also providing practical guidance for the Libyan government on how to improve user usage of m-commerce systems. Particularly, it confirms that the user's effort expectancy increases the user's behavioral intention in the Libyan context.
The need for organizational performance to be aligned is well established in the literature in different context. Consequently, the need for improved leadership has directed massive attention towards employee performance planning,... more
The need for organizational performance to be aligned is well established in the literature in different context. Consequently, the need for improved leadership has directed massive attention towards employee performance planning, performance management and performance evaluation. Knowledge oriented leadership (KOL) is one of the most significant and basic leadership methodology in the organization and information is required for every single qualities, attributes and styles of administration. The study investigated the direct and indirect relationship among Knowledge oriented leadership and organizational performance through employee innovative behavior within the public sector. A valid 441 questionnaires were gathered from employees and analyzed by using SPSS and Smart-PLS3 software. The finding revealed that, all study hypotheses are supported. Additionally, theoretical and managerial implications were discussed.
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Coffee accounts are one of the most essential elements in this modern life and has taken the second place commodity after oil. Coffee shops (both locals and non-locals) are found almost everywhere in Kuala Lumpur. However, the foreign... more
Coffee accounts are one of the most essential elements in this modern life and has taken the second place commodity after oil. Coffee shops (both locals and non-locals) are found almost everywhere in Kuala Lumpur. However, the foreign coffee is winning the market over the local coffee shops. This research is done with the purpose of carefully investigating the antecedents of coffee shop customers’ behavioral intentions in Kuala Lumpur. In addition, factors allow modern coffee shops to attract their customer more than the traditional coffee outlets are also examined. The result of this study is extremely essential to coffee shop operators and staffs, especially for the local traditional coffee shops. Traditional coffee shops can enhance their services by understanding customers’ satisfaction needs. They can retain more customers once they are able to understand the need of their customers and reduce cost of attracting new customers. After detailed theoretical discussion about the e...
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Jakarta ranks third as a favorite halal tourist destination in Indonesia according to the halal research and certification institute, Crescent Rating during the first quarter of 2019. This list of favorite destinations is recorded in the... more
Jakarta ranks third as a favorite halal tourist destination in Indonesia according to the halal research and certification institute, Crescent Rating during the first quarter of 2019. This list of favorite destinations is recorded in the Indonesia Muslim Travel Index (IMTI) 2019. To maintain and increase the number of visits to halal tourism, revisit intention is important. Therefore, a good destination reputation is required. Based on the background of the study, this study aims to examine the effect of destination reputation on revisit intention to Jakarta's halal tourist destinations. The research design outlines the use of quantitative research approaches. The unit of analysis and observation is International Muslim tourists who visited Jakarta. The Central Statistics Bureau (BPS) recorded the number of foreign visitors arriving DKI Jakarta amounted to 2,313,742 people at 2013. Hair et al. (1992) suggest the minimum sample size for SEM analysis is 100 to 200. So based on thi...
Need to generate more revenues by driving loyalty of guests have been recognized as the most critical factor in business’s success for hotel operator. There are numerous of underlying factors and determinants which lead to customer... more
Need to generate more revenues by driving loyalty of guests have been recognized as the most critical factor in business’s success for hotel operator. There are numerous of underlying factors and determinants which lead to customer loyalty. Among them, the importance of customer loyalty becomes obvious along with high service quality and customer satisfaction will be highly evaluated in this research. This research supports to extend the understanding of the relationship between service quality, customer satisfaction and customer loyalty of Novotel Yangon Max hotel by Accor hotel companies Drawing on Customer Loyality theory and social exchange theory, the study investigated the mediating role of customer satisfaction (CS) between the relationship Service quality (SQ) and customer loyalty (CL) in the Novotel Yangon Max hotel. The current study adopted SEM to test the study’s hypotheses. A sample of 400 customers in the Novotel Yangon Max hotel was selected randomly. On this represe...
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ARTICLE INFO Abstract The hospitality industry is extremely competitive, and employee innovative behaviour plays an essential role in determining whether hotels survive, grow, or achieve a competitive advantage. This research implements... more
ARTICLE INFO Abstract The hospitality industry is extremely competitive, and employee innovative behaviour plays an essential role in determining whether hotels survive, grow, or achieve a competitive advantage. This research implements structural equations modelling via SMART-PLS3 to analyse the 504 valid questionnaires to assess the theoretical framework and identify the factors that influence employee innovative behaviour. This paper focuses on five-star hotels in Egypt which use an innovative approach to evaluate the influence of Perceived supervisor support (PSS) through supervisor trust (ST) and Leader-Member Exchange (LMX) on employee innovative behaviour (EIB). The investigation depicts the relations among the different variables of the study and has enhanced our understanding of EIB. Results indicated the PSS predicted LMX significantly, which in turn influenced the ST. PSS has also been found to have an indirect impact on the EIB through LMX and ST. The variation clarified...
This research uses modelling of structural equations via PLS to assess the 167 suitable questionnaires so as to evaluate the recommended model to identify factors that affect driver intention to continue using car navigation systems among... more
This research uses modelling of structural equations via PLS to assess the 167 suitable questionnaires so as to evaluate the recommended model to identify factors that affect driver intention to continue using car navigation systems among UAE’s drivers with private licenses. The research will describe relationships among ease of use, perceived usefulness, and intention to continue using car navigation systems. Our efforts have improved our understanding of the use of satellite navigation technology. Results suggested that both independent variables significantly predicted intention to continue usage. The recommended model also clarified 20% of the variance in the intention to continue using car navigation systems.
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In this study, the researchers have proposed, developed and tested a novel model which highlighted the effect of the Destination Service Quality (DSQ) dimensions (like local transport, accommodation, cleanliness, hospitality, different... more
In this study, the researchers have proposed, developed and tested a novel model which highlighted the effect of the Destination Service Quality (DSQ) dimensions (like local transport, accommodation, cleanliness, hospitality, different activities, airport, language communication services) on the tourist satisfaction, in UAE‟s tourism industry. For this purpose, the researchers distributed 700 questionnaires amongst the international tourists visiting Dubai. 565 of the 700 (i.e., 80.71%) of thevalid tourist questionnaires were returned. Thereafter, the researcher carried out the multipleregression fortesting all research hypotheses. The findings have supported all the study‟s hypotheses. The destination marketers, planners and managers must investigate all dimensions for developing better marketing and operational strategies.
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This study aims to measure the effect of destination image on intention to revisit and positive word-of-mouth of hotel's international tourists at BR-VT destination. The research surveyed 356 international tourists visiting BR-VT.... more
This study aims to measure the effect of destination image on intention to revisit and positive word-of-mouth of hotel's international tourists at BR-VT destination. The research surveyed 356 international tourists visiting BR-VT. Smart PLS3 software was used to analyze data. The result support all study hypotheses. In addition, WOM significantly mediate the relationship between destination image factors and re-visit intentions.
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Abstract This present study examines the relationship among competency development, empowering leadership, employee-organisation relationship, psychological flexibility and career success in the Chinese hotel industry. Using the survey... more
Abstract This present study examines the relationship among competency development, empowering leadership, employee-organisation relationship, psychological flexibility and career success in the Chinese hotel industry. Using the survey data of 560 employees working in 45 hotels, the salient results of PLS-SEM suggest that the interplays of competency development and empowering leadership significantly enhance the employee-organisation relationship and career success. Empowering leadership also significantly affects the competency development of the employee. Furthermore, this study highlighted that the impact of psychological flexibility is much higher when employees excel in the employee-organisation relationship and career success. Finally, the employee-organisation relationship significantly enhances employee career success. These results advance the understanding of past research and suggest that career success should be the employee's target following influencing factors in the hotels. These findings suggest that career success may be expanded to include the JD-R theory and is valid in the Chinese employee career setting.
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Tourism industry recognizes the growing interest in Halal tourism from both the perspectives of practitioners and researchers. Indonesia was chosen as the world's best halal tourism destination this year according to the 2019 Global... more
Tourism industry recognizes the growing interest in Halal tourism from both the perspectives of practitioners and researchers. Indonesia was chosen as the world's best halal tourism destination this year according to the 2019 Global Muslim Travel Index (GMTI) and outperformed 130 destinations from around the world. Among the 10 most favorite halal tourism destinations, Jakarta has the most unique characteristics compared to the other nine provinces. Related to this background, this study aims to examine the effect of Islamic attributes and destination affective image on the reputation of the halal tourism destination of Jakarta. The research design outlines the use of quantitative research approaches. The unit of analysis and observation is International Muslim tourists who visited Jakarta. The Central Statistics Bureau (BPS) recorded the number of foreign visitors arriving DKI Jakarta amounted to 2,313,742 people at 2013. Hair et al. (1992) suggest the minimum sample size for S...
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This research builds on the ideas through the development of sets of attributes (strategic leadership, strategic planning effectiveness, and tourism sustainability practice), the event of a framework for evaluating destination... more
This research builds on the ideas through the development of sets of attributes (strategic leadership, strategic planning effectiveness, and tourism sustainability practice), the event of a framework for evaluating destination competitiveness in Egypt. This study has followed a quantitative design with a survey-based questionnaire development. Survey data from tourism professionals were obtained in Egyptian destinations and subjected to statistical examination (PLS-SEM) Partial Least Squire-Structural Equation Modelling as an analysis technique. The findings of this study: strategic leadership significantly impact strategic planning effectiveness, tourism sustainability practice, and destination competitiveness; strategic planning effectiveness significantly impacts tourism sustainability practice; and finally, tourism sustainability practice significantly affects destination competitiveness. The results are outstanding empirical evidence for incorporation into the competitiveness s...
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The purpose is to identify the influence of strategic leadership via the mediation of cultural diversity toward innovation in the workplace of Abu Dhabi Police administration in UAE via cultural diversity. A quantitate research approach... more
The purpose is to identify the influence of strategic leadership via the mediation of cultural diversity toward innovation in the workplace of Abu Dhabi Police administration in UAE via cultural diversity. A quantitate research approach and questionnaire procedures were followed to collect data from the UAE police administration's employees. The self-administrative questionnaires were distributed to get valid answer from the employees. Thus, 500 questionnaires were distributed in total 100 above branches and 470 valid questionnaires were collected. PLS (Partial Least Square) was used to analysis for linear regression model by projecting the predicted variables and the observable variables to a new space to get the results and hypothesis support. The finding of the study has shown that the variables are separately reliable and valid to support this study. This study has shown the values as contributing to the innovation and leadership approaches specifically strategic leadership and innovation. The model significantly has noted to police administration in terms of future progression.
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The purpose of the study is to examine the relationships between B2B SERVQUAL, top management support and project management consultant performance in United Arab Emirates executive council. This followed the quantitative research design... more
The purpose of the study is to examine the relationships between B2B SERVQUAL, top management support and project management consultant performance in United Arab Emirates executive council. This followed the quantitative research design as developed self-administrative questionnaire to collect data from UAE executive council staff. This study revealed the findings as follows: (1) B2B SERVQUAL significantly predicts PMC performance and top management support; (2) top management support significantly mediates between B2B SERVQUAL and PMC performance; (3) finally, top management support positive and significantly effects on PMC performance.
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Higher education frameworks in numerous nations have extended drastically to meet growing economic and social needs. Educational policies, structures and practices have been essentially affected by globalization. Some of these... more
Higher education frameworks in numerous nations have extended drastically to meet growing economic and social needs. Educational policies, structures and practices have been essentially affected by globalization. Some of these progressions have been driven by financial forces, while others have been driven by political, technological, and social powers. Globalization's effect on education has brought on a reconsidering of numerous ranges in education, including its purpose, structure, pedagogy, content, instructional methodology, and outcomes assessment. The study aims to investigate the casual relationship between service quality and student behavioral intention, as well as, the mediating effect of student happiness. In the current study, the researcher adopted the quantitative technique (using questionnaire method) to achieve the research aim. SPSS25 and Smart PLS3 are implemented for data analysis. The results revealed that higher education service qualities; and student happ...