ITRM can simply define as the process of identifying, evaluating, selecting, and implementing actions to reduce risk to guests and hotel assets. The goal of risk management represented in integrating actions that reduce or prevent... more
ITRM can simply define as the process of identifying, evaluating, selecting, and implementing actions to reduce risk to guests and hotel assets. The goal of risk management represented in integrating actions that reduce or prevent information risks while taking into consideration ethical, political, social, cultural, and legal side. Information technology has become an essential part of hotel operations. Therefore, the need for obtaining information risk management is emerging. It is difficult to imagine a hotel operating and competing on the market without this process, for both customers and merchants, they bring threats of information vulnerability and security breaches at the same time. The study investigates the antecedents of hotel ITRM adoption and how this affects the hotel market share. The study used a questionnaire to collect data from 257 hotel employees to perceive their opinions on the Egyptian hotel ITRM adoption. It has employed structural equation modelling to measure the effect of the antecedents of hotel ITRM and its effect on hotel market share. The study has revealed very useful results in the way it evaluated employees' perceptions of hotel ITRM adoption and depicted the factors that hotels have succeeded to offer to support ITRM and attract customers to increase their market share.
Gross National Happiness is a philosophy that guides the government for highking the level satisfaction of the citizens and residents as well. Smart Government goes way beyond delivering services. It is the application of innovative... more
Gross National Happiness is a philosophy that guides the government for highking the level satisfaction of the citizens and residents as well. Smart Government goes way beyond delivering services. It is the application of innovative business models and technology to address challenges that public-sector organizations face in service delivery. The evolution towards Happiness and Smart Government requires more than just a technology focus, but rather an ongoing effort at internal transformation. Although the citizen satisfaction is the main part of his happiness, currently there is a real need to examine the effect of Smart Government on Happiness as the main target for the government over the world. This research aims to propose a conceptual model and finds the relations between smart government initiatives and happiness. The purpose of this research to explore how smart government influence happiness and what variables associated with that relationship. The intensive literature review has been revealed that it vital to conduct imperial investigating to examine the relationship between these smart government innovation and Happiness through the Innovation factor as mediator factor. This model will be playing a vital role in opening various opportunities for academics and practitioner as well.
In the quest to improve performance, attention has been directed at organizational excellence to remain competitive through creativity and innovation (Khandwalla & Mehta, 2004). It must be emphasized that the dire need for excellence has... more
In the quest to improve performance, attention has been directed at organizational excellence to remain competitive through creativity and innovation (Khandwalla & Mehta, 2004). It must be emphasized that the dire need for excellence has led to several quality frameworks in various global regions. Health Authority Abu Dhabi (HAAD) is the focus of this paper, where an innovative approach is applied to assess the impact of organizational excellence in terms of principles and practices along with employee performance on organizational productivity. The data was collected from 256 employees of the health authority Abu Dhabi (HAAD) and analyzed using structural equation modeling (SEM) via SmartPLS 3.0. There were two main results: first, organizational excellence (excellence principles and excellence practices) have a positive impact on organizational productivity; second, employee performance significantly predicting organizational productivity. The proposed model explained 64% of the variance in organizational productivity. Theoretical and practical implications are also provided.
Abstract: Information and telecommunication technology (ICT) are today practiced in various public sectors and are considered as a cost-effective and convenient means to encourage openness, transparency, and to reduce corruption. It has... more
Abstract: Information and telecommunication technology (ICT) are today practiced in various public sectors and are considered as a cost-effective and convenient means to encourage openness, transparency, and to reduce corruption. It has also put innovation and ICT more than ever at the heart of smart development. Presently, this phenomenon has also been adopted by governments so as to cope with various problems created by increasing urban populations in their countries. The main objective of this study is to examine the influence of Dubai smart government characteristics on the user satisfaction. Online survey was used to collect data for this study, the sample size was determined as 250 users of Dubai smart government services, who are users who got the services from five major strategic or government partners of smart government establishment: Dubai Police, RTA, DEWA, DHA, and Dubai Municipality. PLS (Partial Least Squares) SEM-VB (Structural Equation Modelling-Variance Based) was employed to assess the research model by utilising the software SmartPLS 3.0. This paper adds to the existing literature of smart government characteristics (Information System Quality, Relationship with Public Agencies, Leadership, Accountability and Transparency, and Productivity) and user satisfaction (Usefulness, Awareness, Service Quality, Trust, and Social Influence). The results of this study have the potential to give further insights into Dubai government to improve their users' satisfaction.
Higher education frameworks in numerous nations have extended drastically to meet growing economic and social needs. Educational policies, structures and practices have been essentially affected by globalization. Some of these... more
Higher education frameworks in numerous nations have extended drastically to meet growing economic and social needs. Educational policies, structures and practices have been essentially affected by globalization. Some of these progressions have been driven by financial forces, while others have been driven by political, technological, and social powers. Globalization's effect on education has brought on a reconsidering of numerous ranges in education, including its purpose, structure, pedagogy, content, instructional methodology, and outcomes assessment. The study aims to investigate the casual relationship between service quality and student behavioral intention, as well as, the mediating effect of student happiness. In the current study, the researcher adopted the quantitative technique (using questionnaire method) to achieve the research aim. SPSS25 and Smart PLS3 are implemented for data analysis. The results revealed that higher education service qualities; and student happiness, have a positive effect on student behavioral intention. In addition, student happiness mediates the relationship between higher education service quality and student behavioral intention. Theoretical and practical implications are introduced as well as suggestions for future research.
This study aims to identify the relationships between strategic leadership practices, knowledge sharing, and team effectiveness in the Municipalities in UAE. The present study followed a quantitative research design and used a... more
This study aims to identify the relationships between strategic leadership practices, knowledge sharing, and team effectiveness in the Municipalities in UAE. The present study followed a quantitative research design and used a questionnaire to elicit insight from employees. A total of 500 questionnaires were distributed, and 405 questionnaires were received for analyses following PLS-SEM (Partial Least Squire-Structural Equation Modelling) using Smart PLS (3.2.9). The findings of the study revealed that strategic leadership practices significantly affect knowledge sharing and team effectiveness. Besides, strategic leadership practice effects team effectiveness through knowledge sharing and knowledge sharing significantly affects team effectiveness. The importance of strategic leadership practice and knowledge sharing for team effectiveness showed that teamwork in municipal tend to be pragmatic by focusing the long-term success. Further research recommended finding the factors and conditions that affect team effectiveness within the municipal teamwork.
The purpose is to identify the influence of strategic leadership via the mediation of cultural diversity toward innovation in the workplace of Abu Dhabi Police administration in UAE via cultural diversity. A quantitate research approach... more
The purpose is to identify the influence of strategic leadership via the mediation of cultural diversity toward innovation in the workplace of Abu Dhabi Police administration in UAE via cultural diversity. A quantitate research approach and questionnaire procedures were followed to collect data from the UAE police administration's employees. The self-administrative questionnaires were distributed to get valid answer from the employees. Thus, 500 questionnaires were distributed in total 100 above branches and 470 valid questionnaires were collected. PLS (Partial Least Square) was used to analysis for linear regression model by projecting the predicted variables and the observable variables to a new space to get the results and hypothesis support. The finding of the study has shown that the variables are separately reliable and valid to support this study. This study has shown the values as contributing to the innovation and leadership approaches specifically strategic leadership and innovation. The model significantly has noted to police administration in terms of future progression.
The purpose is to identify the influence of strategic leadership via the mediation of cultural diversity toward innovation in the workplace of Abu Dhabi Police administration in UAE via cultural diversity. A quantitate research approach... more
The purpose is to identify the influence of strategic leadership via the mediation of cultural diversity toward innovation in the workplace of Abu Dhabi Police administration in UAE via cultural diversity. A quantitate research approach and questionnaire procedures were followed to collect data from the UAE police administration's employees. The self-administrative questionnaires were distributed to get valid answer from the employees. Thus, 500 questionnaires were distributed in total 100 above branches and 470 valid questionnaires were collected. PLS (Partial Least Square) was used to analysis for linear regression model by projecting the predicted variables and the observable variables to a new space to get the results and hypothesis support. The finding of the study has shown that the variables are separately reliable and valid to support this study. This study has shown the values as contributing to the innovation and leadership approaches specifically strategic leadership and innovation. The model significantly has noted to police administration in terms of future progression.
In this study, hypothetical implications demonstrate the aftereffect of the exploration that we distinguish of model variables relationship-based contribution. There is a crushing assortment of theoretical reasons to continue the point of... more
In this study, hypothetical implications demonstrate the aftereffect of the exploration that we distinguish of model variables relationship-based contribution. There is a crushing assortment of theoretical reasons to continue the point of view that managerial settings give an increasingly productive scene to knowledge oriented leadership (KOL) connections. KOL implies the influence of organizational performance (OP). The study investigated the direct and indirect relationship among KOL and OP via Knowledge Sharing (KS) in the Ministry of Interior (MOI). The study implemented SEM to investigate the study's hypotheses. A sample of 441 employees in the MOI was selected randomly. After testing the direct and indirect relationships, the study's results show that, there is a positive effect of KOL on OP through KS. All the hypotheses were accepted. At last, managerial and theoretical implications were examined.
The purpose of the study is to identify the relationship among Strategic leadership (SL) knowledge-oriented leadership (KOL) and knowledge sharing (KS) toward employee innovative behavior (EIB) in UAE police administration. A quantitative... more
The purpose of the study is to identify the relationship among Strategic leadership (SL) knowledge-oriented leadership (KOL) and knowledge sharing (KS) toward employee innovative behavior (EIB) in UAE police administration. A quantitative research approach has been conducted for the study and survey-based method has followed in the research and distribute questionnaire among employee to collect data. The questionnaire has developed into five point Likert scale and structured questionnaires were distributed among UAE police administration employees. This study finding has showed separately direct and indirect relationship influences among variables. SL and KOL influence on KS toward EIB. The influence of SL and KOL to KS has significantly influence and KS play role as mediator of SL, KOL and EIB. These relationships are supported according the result that shown in the hypotheses.
This research aims to examine the influence of Islamic attributes of destinations, which include worship facilities, halalness, and general Islamic morality, on Saudi Arabians’ decision to visit Jakarta with tourism destination image as a... more
This research aims to examine the influence of Islamic attributes of destinations, which include worship facilities, halalness, and general Islamic morality, on Saudi Arabians’ decision to visit Jakarta with tourism destination image as a mediating variable. The research data were obtained from 200 respondents who visited Jakarta and completed the administered questionnaires. The analysis was carried out using the SEM technique with AMOS software. The results show that the Islamic attributes of the destination have a significant effect on the decision to visit Jakarta with tourism destination image as a mediating variable. The findings of this research show that more than half of the tourists were between 20 and 34 years old. This is closely related to the fact that millennials are active in the digital space, especially in social media. Therefore, this should be used by stakeholders in the Indonesian tourism sector to generate a positive tourism image which will eventually affect Saudi Arabian tourists’ visit decision. Having a vacation (86%) and visiting cultural destinations (46.5%) were the main motives underlying the Saudi Arabians’ visits to Jakarta. This can be taken into account in the promotion of Jakarta’s tourism destinations, especially in Saudi Arabia. This research still has several limitations. Therefore, surveys in other cities are needed for future research. Furthermore, it is recommended that future research employs qualitative methods to see any difference in the results. The research should also analyse other variables such as destination loyalty and destination satisfaction if needed.
The purpose of the study is to identify the relationship among Strategic leadership (SL) knowledge-oriented leadership (KOL) and knowledge sharing (KS) toward employee innovative behavior (EIB) in UAE police administration. A quantitative... more
The purpose of the study is to identify the relationship among Strategic leadership (SL) knowledge-oriented leadership (KOL) and knowledge sharing (KS) toward employee innovative behavior (EIB) in UAE police administration. A quantitative research approach has been conducted for the study and survey-based method has followed in the research and distribute questionnaire among employee to collect data. The questionnaire has developed into five point Likert scale and structured questionnaires were distributed among UAE police administration employees. This study finding has showed separately direct and indirect relationship influences among variables. SL and KOL influence on KS toward EIB. The influence of SL and KOL to KS has significantly influence and KS play role as mediator of SL, KOL and EIB. These relationships are supported according the result that shown in the hypotheses.
A loyal guest has demanded value-based fairness at the time of purchasing a product or accommodation as a member or regular guest. The purpose of the paper is to examine the relationships between service disclosure, price fairness,... more
A loyal guest has demanded value-based fairness at the time of purchasing a product or accommodation as a member or regular guest. The purpose of the paper is to examine the relationships between service disclosure, price fairness, problem-solving, system adaptation, guest behavioral loyalty, and value-based fairness in Malaysian five-star resorts. This study follows the questionnaire survey-based procedure to collect data from the resort's guests, and 392 valid responses were collected. The analytical technique offers SEM (Structural Equation Modelling) to test the hypotheses of the model. The results found the relationships of influencing factors of guest behavioural loyalty and value-based fairness. Furthermore, guest behavioral loyalty significantly mediates between affecting factor of guest behavioural loyalty and value-based fairness. Thus, the model synthesized the links of verifying research and providing articulation of constructs on how might apply within the resort industry context. Research findings were achieved objectives simultaneously and will, assist the resort management and implement value-based fairness for the regular guest as connecting long-term relationship.
The primary objective of this study was to identify the nature of the relationship between service quality, customer satisfaction, and behavioral intention. The specific objectives of the study were to determine the dimensions of holistic... more
The primary objective of this study was to identify the nature of the relationship between service quality, customer satisfaction, and behavioral intention. The specific objectives of the study were to determine the dimensions of holistic approach service quality that influence students behavioral intentions; establish the difference in service quality perception amongst universities students; determine the relationship between service quality and perceived value; determine the relationship between service quality and customer satisfaction; establish the relationship between perceived value and customer satisfaction and assess the extent to which student satisfaction and perceived value meditates the relationship between service quality and behavioral intentions. The research hypotheses were derived from the research objectives. A positivist paradigm guided the study.
This study aims to measure the effect of destination image on intention to revisit and positive word-of-mouth of hotel's international tourists at BR-VT destination. The research surveyed 356 international tourists visiting BR-VT. Smart... more
This study aims to measure the effect of destination image on intention to revisit and positive word-of-mouth of hotel's international tourists at BR-VT destination. The research surveyed 356 international tourists visiting BR-VT. Smart PLS3 software was used to analyze data. The result support all study hypotheses. In addition, WOM significantly mediate the relationship between destination image factors and re-visit intentions.
In this study, the researchers have proposed, developed and tested a novel model which highlighted the effect of the Destination Service Quality (DSQ) dimensions (like local transport, accommodation, cleanliness, hospitality, different... more
In this study, the researchers have proposed, developed and tested a novel model which highlighted the effect of the Destination Service Quality (DSQ) dimensions (like local transport, accommodation, cleanliness, hospitality, different activities, airport, language communication services) on the tourist intention to revisit, via the mediating role played by tourist satisfaction, in UAE’s tourism industry. For this purpose, the researchers distributed 700 questionnaires amongst the international tourists visiting Dubai. 565 of the 700 (i.e., 80.71%) of the valid tourist questionnaires were returned. Results indicated that the study constructs were very reliable and displayed the convergent and discriminated validity. Thereafter, the researcher carried out the SEM for testing all research hypotheses. The findings have supported all the study’s hypotheses (direct and indirect relationships). The destination marketers, planners and managers must investigate all dimensions for developing better marketing and operational strategies. Finally, theoretical and managerial implications were discussed.
Abstract: Based on leadership theory and social exchange theory, the study investigated the role of Strategic Leadership (SL) and Organizational Learning Culture (OLC) on Organizational Sustain ability (OS) among employees in the General... more
Abstract: Based on leadership theory and social exchange theory, the study investigated the role of Strategic Leadership (SL) and Organizational Learning Culture (OLC) on Organizational Sustain ability (OS) among employees in the General Directorate of Residency and Foreigners Affairs (GDRFA), UAE. The current study adopted SEM to test the study’s hypothesis. A sample of 372 employees in the GDRFA was selected randomly. In this representative sample, a survey was carried out to find out the extent of SL and OLC influence on OS. All the study’s hypothesis were supported. SL is significantly predicting OS, SL is significantly predicting OLC and OLC is significantly predicting OS. As well as, OLC is significantly mediates the relationship between SL and OS. The proposed model explained 64.7% of the variance in OS. Finally, theoretical and managerial implications were discussed.
The aim of the study is to re-engineer the relationship among Strategic Planning (SP), Innovation (INN), Employee Strategic Alignment (ESA) and University Operational Performance (UOP). Survey-based procedures and the self-administrative... more
The aim of the study is to re-engineer the relationship among Strategic Planning (SP), Innovation (INN), Employee Strategic Alignment (ESA) and University Operational Performance (UOP). Survey-based procedures and the self-administrative questionnaire have used to collect data from the university academic staff. The questionnaire was used in five points Likert scale. About 500 questionnaires distributed were 309 valid returned. The findings of the study have investigated the relationship between strategic planning and university operational performance through innovation and employee strategic alignment. The proposed hypothesis have supported in order to consist of all the variables relationships. This study has an essential influence of UAE universities that imply the actual theory of strategic planning for university perspectives that increase the operational performance in the university future familiarity and standard operation. The data were gathered from single respondents which might result in possible response bias sometimes that indicates the limitation. This study outcome has preferred or suggested for implementation for the managerial thinking for future bitterness of the organization.
Tourism organization in performing its tasks depends largely on the ability of leadership to carry out its functions in order to sustain its performance and competitiveness in the domestic and international markets. The aim of the... more
Tourism organization in performing its tasks depends largely on the ability of leadership to carry out its functions in order to sustain its performance and competitiveness in the domestic and international markets. The aim of the research is to test the association among Strategic leadership (SL) toward tourism sustainability (economic, environmental, and social) in UAE tourism industry. A quantitative research approach has been conducted for the study and survey-based method has followed in the research and distribute questionnaire among employee to collect data. The questionnaire has developed into five point Likert scale and structured questionnaires were distributed among UAE tourism employees. This study finding has showed direct relationship influences among variables. SL influence positively on toward economic (EC), environmental (ENV), and social (SO). These relationships are supported according the result that shown in the hypotheses..
Abstract: The purpose of the study is to examine the relationships between B2B SERVQUAL, top management support and project management consultant performance in United Arab Emirates executive council. This followed the quantitative... more
Abstract: The purpose of the study is to examine the relationships between B2B SERVQUAL, top management support and project management consultant performance in United Arab Emirates executive council. This followed the quantitative research design as developed self-administrative questionnaire to collect data from UAE executive council staff. This study revealed the findings as follows: (1) B2B SERVQUAL significantly predicts PMC performance and top management support; (2) top management support significantly mediates between B2B SERVQUAL and PMC performance; (3) finally, top management support positive and significantly effects on PMC performance.