Hospitality

ITRM can simply define as the process of identifying, evaluating, selecting, and implementing actions to reduce risk to guests and hotel assets. The goal of risk management represented in integrating actions that reduce or prevent information risks while taking into consideration ethical, political, social, cultural, and legal side. Information technology has become an essential part of hotel operations. Therefore, the need for obtaining information risk management is emerging. It is difficult to imagine a hotel operating and competing on the market without this process, for both customers and merchants, they bring threats of information vulnerability and security breaches at the same time. The study investigates the antecedents of hotel ITRM adoption and how this affects the hotel market share. The study used a questionnaire to collect data from 257 hotel employees to perceive their opinions on the Egyptian hotel ITRM adoption. It has employed structural equation modelling to measure the effect of the antecedents of hotel ITRM and its effect on hotel market share. The study has revealed very useful results in the way it evaluated employees' perceptions of hotel ITRM adoption and depicted the factors that hotels have succeeded to offer to support ITRM and attract customers to increase their market share.

In the quest to improve performance, attention has been directed at organizational excellence to remain competitive through creativity and innovation (Khandwalla & Mehta, 2004). It must be emphasized that the dire need for excellence has led to several quality frameworks in various global regions. Health Authority Abu Dhabi (HAAD) is the focus of this paper, where an innovative approach is applied to assess the impact of organizational excellence in terms of principles and practices along with employee performance on organizational productivity. The data was collected from 256 employees of the health authority Abu Dhabi (HAAD) and analyzed using structural equation modeling (SEM) via SmartPLS 3.0. There were two main results: first, organizational excellence (excellence principles and excellence practices) have a positive impact on organizational productivity; second, employee performance significantly predicting organizational productivity. The proposed model explained 64% of the variance in organizational productivity. Theoretical and practical implications are also provided.

Higher education frameworks in numerous nations have extended drastically to meet growing economic and social needs. Educational policies, structures and practices have been essentially affected by globalization. Some of these progressions have been driven by financial forces, while others have been driven by political, technological, and social powers. Globalization's effect on education has brought on a reconsidering of numerous ranges in education, including its purpose, structure, pedagogy, content, instructional methodology, and outcomes assessment. The study aims to investigate the casual relationship between service quality and student behavioral intention, as well as, the mediating effect of student happiness. In the current study, the researcher adopted the quantitative technique (using questionnaire method) to achieve the research aim. SPSS25 and Smart PLS3 are implemented for data analysis. The results revealed that higher education service qualities; and student happiness, have a positive effect on student behavioral intention. In addition, student happiness mediates the relationship between higher education service quality and student behavioral intention. Theoretical and practical implications are introduced as well as suggestions for future research.

The purpose is to identify the influence of strategic leadership via the mediation of cultural diversity toward innovation in the workplace of Abu Dhabi Police administration in UAE via cultural diversity. A quantitate research approach and questionnaire procedures were followed to collect data from the UAE police administration's employees. The self-administrative questionnaires were distributed to get valid answer from the employees. Thus, 500 questionnaires were distributed in total 100 above branches and 470 valid questionnaires were collected. PLS (Partial Least Square) was used to analysis for linear regression model by projecting the predicted variables and the observable variables to a new space to get the results and hypothesis support. The finding of the study has shown that the variables are separately reliable and valid to support this study. This study has shown the values as contributing to the innovation and leadership approaches specifically strategic leadership and innovation. The model significantly has noted to police administration in terms of future progression.

The purpose is to identify the influence of strategic leadership via the mediation of cultural diversity toward innovation in the workplace of Abu Dhabi Police administration in UAE via cultural diversity. A quantitate research approach and questionnaire procedures were followed to collect data from the UAE police administration's employees. The self-administrative questionnaires were distributed to get valid answer from the employees. Thus, 500 questionnaires were distributed in total 100 above branches and 470 valid questionnaires were collected. PLS (Partial Least Square) was used to analysis for linear regression model by projecting the predicted variables and the observable variables to a new space to get the results and hypothesis support. The finding of the study has shown that the variables are separately reliable and valid to support this study. This study has shown the values as contributing to the innovation and leadership approaches specifically strategic leadership and innovation. The model significantly has noted to police administration in terms of future progression.

The purpose of the study is to identify the relationship among Strategic leadership (SL) knowledge-oriented leadership (KOL) and knowledge sharing (KS) toward employee innovative behavior (EIB) in UAE police administration. A quantitative research approach has been conducted for the study and survey-based method has followed in the research and distribute questionnaire among employee to collect data. The questionnaire has developed into five point Likert scale and structured questionnaires were distributed among UAE police administration employees. This study finding has showed separately direct and indirect relationship influences among variables. SL and KOL influence on KS toward EIB. The influence of SL and KOL to KS has significantly influence and KS play role as mediator of SL, KOL and EIB. These relationships are supported according the result that shown in the hypotheses.

This research aims to examine the influence of Islamic attributes of destinations, which include worship facilities, halalness, and general Islamic morality, on Saudi Arabians’ decision to visit Jakarta with tourism destination image as a mediating variable. The research data were obtained from 200 respondents who visited Jakarta and completed the administered questionnaires. The analysis was carried out using the SEM technique with AMOS software. The results show that the Islamic attributes of the destination have a significant effect on the decision to visit Jakarta with tourism destination image as a mediating variable. The findings of this research show that more than half of the tourists were between 20 and 34 years old. This is closely related to the fact that millennials are active in the digital space, especially in social media. Therefore, this should be used by stakeholders in the Indonesian tourism sector to generate a positive tourism image which will eventually affect Saudi Arabian tourists’ visit decision. Having a vacation (86%) and visiting cultural destinations (46.5%) were the main motives underlying the Saudi Arabians’ visits to Jakarta. This can be taken into account in the promotion of Jakarta’s tourism destinations, especially in Saudi Arabia. This research still has several limitations. Therefore, surveys in other cities are needed for future research. Furthermore, it is recommended that future research employs qualitative methods to see any difference in the results. The research should also analyse other variables such as destination loyalty and destination satisfaction if needed.

The purpose of the study is to identify the relationship among Strategic leadership (SL) knowledge-oriented leadership (KOL) and knowledge sharing (KS) toward employee innovative behavior (EIB) in UAE police administration. A quantitative research approach has been conducted for the study and survey-based method has followed in the research and distribute questionnaire among employee to collect data. The questionnaire has developed into five point Likert scale and structured questionnaires were distributed among UAE police administration employees. This study finding has showed separately direct and indirect relationship influences among variables. SL and KOL influence on KS toward EIB. The influence of SL and KOL to KS has significantly influence and KS play role as mediator of SL, KOL and EIB. These relationships are supported according the result that shown in the hypotheses.

The primary objective of this study was to identify the nature of the relationship between service quality, customer satisfaction, and behavioral intention. The specific objectives of the study were to determine the dimensions of holistic approach service quality that influence students behavioral intentions; establish the difference in service quality perception amongst universities students; determine the relationship between service quality and perceived value; determine the relationship between service quality and customer satisfaction; establish the relationship between perceived value and customer satisfaction and assess the extent to which student satisfaction and perceived value meditates the relationship between service quality and behavioral intentions. The research hypotheses were derived from the research objectives. A positivist paradigm guided the study.

This study aims to measure the effect of destination image on intention to revisit and positive word-of-mouth of hotel's international tourists at BR-VT destination. The research surveyed 356 international tourists visiting BR-VT. Smart PLS3 software was used to analyze data. The result support all study hypotheses. In addition, WOM significantly mediate the relationship between destination image factors and re-visit intentions.

In this study, the researchers have proposed, developed and tested a novel model which highlighted the effect of the Destination Service Quality (DSQ) dimensions
(like local transport, accommodation, cleanliness, hospitality, different activities, airport, language communication services) on the tourist intention to revisit, via the mediating role played by tourist satisfaction, in UAE’s tourism industry. For this purpose, the researchers distributed 700 questionnaires amongst the international tourists visiting Dubai. 565 of the 700 (i.e., 80.71%) of the valid tourist questionnaires were returned. Results indicated that the study constructs were very reliable and displayed the convergent and discriminated validity. Thereafter, the researcher carried out the SEM for testing all research hypotheses. The findings have supported all the study’s hypotheses (direct and indirect relationships). The destination marketers, planners and managers must investigate all dimensions for developing better marketing and operational strategies. Finally, theoretical and managerial implications were discussed.

The aim of the study is to re-engineer the relationship among Strategic Planning (SP), Innovation (INN), Employee Strategic Alignment (ESA) and University Operational Performance (UOP). Survey-based procedures and the self-administrative questionnaire have used to collect data from the university academic staff. The questionnaire was used in five points Likert scale. About 500 questionnaires distributed were 309 valid returned. The findings of the study have investigated the relationship between strategic planning and university operational performance through innovation and employee strategic alignment. The proposed hypothesis have supported in order to consist of all the variables relationships. This study has an essential influence of UAE universities that imply the actual theory of strategic planning for university perspectives that increase the operational performance in the university future familiarity and standard operation. The data were gathered from single respondents which might result in possible response bias sometimes that indicates the limitation. This study outcome has preferred or suggested for implementation for the managerial thinking for future bitterness of the organization.

Tourism organization in performing its tasks depends largely on the ability of leadership to carry out its functions in order to sustain its performance and competitiveness in the domestic and international markets. The aim of the research is to test the association among Strategic leadership (SL) toward tourism sustainability (economic, environmental, and social) in UAE tourism industry. A quantitative research approach has been conducted for the study and survey-based method has followed in the research and distribute questionnaire among employee to collect data. The questionnaire has developed into five point Likert scale and structured questionnaires were distributed among UAE tourism employees. This study finding has showed direct relationship influences among variables. SL influence positively on toward economic (EC), environmental (ENV), and social (SO). These relationships are supported according the result that shown in the hypotheses..