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Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan dan kepercayaan terhadap loyalitas pelanggan pada jasa pengiriman barang J&T Ekspress secara parsial maupun secara simultan. Penelitian ini dilakukan dengan pendekatan... more
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan dan kepercayaan terhadap loyalitas pelanggan pada jasa pengiriman barang J&T Ekspress secara parsial maupun secara simultan. Penelitian ini dilakukan dengan pendekatan deskriptif kausal. Penarikan sampel pada penelitian ini menggunakan metode non probability sampling dengan teknik sampling accidental . Adapun responden dalam penelitian ini berjumlah 100 responden yang merupakan pelanggan jasa pengiriman barang J&T Ekspress. Pengambilan data dilakukan dengan metode wawancara dan kuesioner. Alat analisis yang digunakan adalah analisis regresi linear berganda dengan bantuan program Statistical Product a nd Service Solution (SPSS) Versi 16.0 . Hasil penelitian menunjukkan bahwa variabel kualitas layanan berpengaruh positif dan signifikan terhadap loyalitas pelanggan jasa pengiriman barang J&T Ekspress, kepercayaan berpengaruh positif dan signifikan terhadap loyalitas pelanggan jasa pengiriman barang J&T Ekspress. Untuk ...
The development of technology and information has influenced people's lifestyles in making purchases from conventional to online shopping. Research on online marketing has become an interest in academics and practitioners in recent... more
The development of technology and information has influenced people's lifestyles in making purchases from conventional to online shopping. Research on online marketing has become an interest in academics and practitioners in recent years. Measurement for e-service quality in this study will be reconstructed based on a review on previous conceptual and empirical literature. The purpose of this research is to build customer e-service through the reconstruction of e-service quality dimensions. The research uses cross-section data with geographically dispersed location of users of online travel services in the region of Indonesia. Model testing is performed using structural equation modeling with a sample count of 262 respondents. The analysis results show that the efficiency and incentive dimensions meet the creation of the e-service quality construct.
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This study aims to analyze the effect of tax morale in the Tri Hita Karana perspective and tax framing on tax evasion. The experimental design is a 2×2 between-subject which are 56 taxpayers of the Balinese people who live in Palu City,... more
This study aims to analyze the effect of tax morale in the Tri Hita Karana perspective and tax framing on tax evasion. The experimental design is a 2×2 between-subject which are 56 taxpayers of the Balinese people who live in Palu City, Indonesia. The tax framing variable is manipulated with positive and negative framing scenarios. Each taxpayer determines the amount of income is reported. If the taxpayer reports that his income is getting closer to the real thing, then it is stated that he is doing a lower tax evasion and vice versa. The test results indicate that in the perspective of Tri Hita Karana, taxpayers with high tax morale undertake lower tax evasion than taxpayers with low tax morale. This study also found that taxpayers with positive framing treatment performed lower tax evasion than taxpayers with adverse framing treatment. The results of this study provide evidence that increasing taxpayer compliance and reducing tax evasion can be done with high tax morale internaliz...
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Nowadays, the development and growth of Small and Medium Industries (SMEs) have become the government’s centre of attention which leads the government's commitment, policies and programs are always continuously improved, with the aim... more
Nowadays, the development and growth of Small and Medium Industries (SMEs) have become the government’s centre of attention which leads the government's commitment, policies and programs are always continuously improved, with the aim that SMEs in Indonesia can keep developing and being competitive. SMEs play an important role in being the backbone of the national economy, and they are even able to stand up straight during unstable global economic conditions. Therefore, this research aimed to produce a Model of the Success of Thematic SMEs in the Innovation Sub district of Palu City, which was predicted to be influenced by the variables of characteristics of group ethnic entrepreneurs, marketing innovation, and the competence of counterparts. The research sample consisted of 150 business group members from 30 Thematic SMEs, analysed using structural equation modelling (PLS-SEM). The results showed that of the seven research hypothesis models, the results were acceptable with the ...
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ABSTRAK The research aimed to identify and to analyze the need and inventory of broiler chicken, and to generate strategy for broiler farm business development in Central Sulawesi Province. It was a descriptive (qualitative and... more
ABSTRAK The research aimed to identify and to analyze the need and inventory of broiler chicken, and to generate strategy for broiler farm business development in Central Sulawesi Province. It was a descriptive (qualitative and quantitative) survey research in which the number of respondents was 552 people. The need of broilers for Central Sulawesi was found to be 3,804,225.68 kg month -1 in total or for one district 345,838.70 kg month -1 in average which was equal to 197,622.11 broilers. The total shortage of broiler inventory for Central Sulawesi was 3,367,285.68 in totalor for one district 306,116.88 in average which was equal to 174,923.93 broilers month -1 . The scores of IFAS and EFAS analyzed were 1.471 for strengths (S), 1.394 for weaknesses (W), 1.766 for opportunities (O) and 1.280 for threats (T). These scores suggest that the development of broiler chicken in Central Sulawesi is positioned on SO strategy. The strategic issues and activities recommended to be implemented...
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This research aims to identify the soybean commodity marketing, analyze the environmental strategies and determine the development strategy of soybean commodity development strategies at Nipa Kalemoan Village Bualemo Sub-district Banggai... more
This research aims to identify the soybean commodity marketing, analyze the environmental strategies and determine the development strategy of soybean commodity development strategies at Nipa Kalemoan Village Bualemo Sub-district Banggai Regency. The data collection method is using simple random sampling and to determine alternative strategies using SWOT analysis. The results of this research showed that the income received by the respondent an average of Rp 9.233.844.41/1,81 ha/planting season, or an average of Rp 5.099.287,21/ha/planting season, there are two channels soybean marketing. The margin earned on a single channel of 1.625 / Kg and an efficient level of 1,79 %, while the margin earned two channels of 3.083 / Kg and efficient level of 2,78 %. Through of SWOT analysis method implementation in the forms of programming are implemented is 1). Doing outreach to farmers about the development of commodity soybeans by maximizing the use of land to expand the soybean farming. 2)....
This study aims to determine the influence of attribute product on purchase decision of Honda Scoopy motorcycles of students in Tadulako University. The type of study is descriptive causal. Sample consists of 96 respondents who selected... more
This study aims to determine the influence of attribute product on purchase decision of Honda Scoopy motorcycles of students in Tadulako University. The type of study is descriptive causal. Sample consists of 96 respondents who selected by applying purposive sampling technique. Data analysis is multiple linear regressions. The results show that product attributes consist of brand, product quality, product features, product design, service, warranty, and price simultaneously have significant influence on purchasing decision of Honda Scoopy motorcycles of students in Tadulako University; brand partially has significant influence on purchase decision of Honda Scoopy motorcycles of students in Tadulako University; product quality partially has significant influence on purchase decision of Honda Scoopy motorcycles of students in Tadulako University; product features partially have significant influence on purchase decision of Honda Scoopy motorcycles of students in Tadulako University;...
The purpose of this study is to determine the influence of quality of service that consists of physical evidence (X1), empathy (X2), reliability (X3), responsiveness (X4) and assurance (X5) on consumer satisfaction using ... more
The purpose of this study is to determine the influence of quality of service that consists of physical evidence (X1), empathy (X2), reliability (X3), responsiveness (X4) and assurance (X5) on consumer satisfaction using services "Home Laundry" in South Palu Sub-district, both simultaneously and partially. The type of study is causal-descriptive. The population consists of all consumers who use the services of "Home Laundry" in South Palu Sub-district. Sampling technique is purposive sampling with a sample size of 60 people. The analytical tool is multiple linear regressions analysis. Based on the results of multiple linear regression analysis show that the quality of service consists of physical evidence (X1), empathy (X2), reliability (X3), responsiveness (X4) and assurance (X5) simultaneously have significant influence on consumers’ satisfaction in using the services of "Home Laundry" in South Palu, with signi...
The objective of the research is to find out and analyze the influence of product quality on decision-making, both simultaneously and partially. The research is verificative. The sample involves consumers of Agya car at PT. Hadji Kalla.... more
The objective of the research is to find out and analyze the influence of product quality on decision-making, both simultaneously and partially. The research is verificative. The sample involves consumers of Agya car at PT. Hadji Kalla. The analysis tool used is multiple linear regression analysis. The result of regression equation from the study is -2.887 + 0,237 X1+ 0,220X2 + 0,217X3 + 0,319X4 + 0,166X5 + 0,418X6 + 0,140X7. Product Quality partially has significant to decision-making. Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis pengaruh Kualitas Produk keputusan menandai baik secara simultan maupun parsial. Penelitian ini merupakan penelitian verifikatif. sampel adalah konsumen Of Agya di PT. Hadji Kalla. Alat analisis yang digunakan adalah beberapa analisis regresi linear. Hasil persamaan regresi dari penelitian ini adalah -2,887 + 0.237 X1 + 0,220X2 + 0,217X3 + 0,319X4 + 0,166X5 + 0,418X6 + 0,140X7. Kualitas produk parsial ...
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This research aims to know the effect of customer value while simultan and partially on customer satisfaction by using spring bed of Comforta in the Palu City. The independent variables used in this research are Functional Value (X1),... more
This research aims to know the effect of customer value while simultan and partially on customer satisfaction by using spring bed of Comforta in the Palu City. The independent variables used in this research are Functional Value (X1), Value For Money (X2), Social Value (X3), and Emotional Value (X4). While the dependent variable is Satisfaction (Y). The research method used in this research is descriptive causal. Sampling technique using Insidential sampling with the samples of 100 respondents. The method analysis using multiple linear regression. The results indicate that simultaneously customer value consisting of functional value (X1), value for money (X2), social value (X3) and emotional value (X4) have significant effect to customer satisfaction by using Spring Bed of Comforta in Palu City. The Partially customer value consisting of functional value (X1), value for money (X2), and emotional value (X4) have significant effect to custo...
Tujuan penelitian ini adalah mengetahui apakah kualitas produk yang terdiri dari kinerja, ciri khas, keandalan, ketahanan, daya guna, tanggapan, keindahan, dan reputasi secara simultan dan parsial berpengaruh signifikan terhadap kepuasan... more
Tujuan penelitian ini adalah mengetahui apakah kualitas produk yang terdiri dari kinerja, ciri khas, keandalan, ketahanan, daya guna, tanggapan, keindahan, dan reputasi secara simultan dan parsial berpengaruh signifikan terhadap kepuasan konsumen membeli helm GM di Kota Palu. Penelitian ini merupakan penelitian deskriptif kausal. Data diperoleh secara langsung dari hasil kuesioner dari 90 responden yang menggunakan helm GM di Kota Palu. Metode analisis dalam penelitian ini adalah analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa variabel kualitas produk yang terdiri terdiri dari kinerja, ciri khas, keandalan, ketahanan, daya guna, tanggapan, keindahan, dan reputasi secara simultan berpengaruh signifikan terhadap kepuasan konsumen. Kinerja, ciri khas, keandalan, ketahanan, daya guna, tanggapan, keindahan, dan reputasi berpengaruh signifikan terhadap kepuasan konsumen membeli helm GM di Kota Palu.
Koleksi jagung ketan lokal dalam jumlah banyak dan beragam serta tersebar luas di beberapa daerah dan dijadikan sebagai salah satu makanan utama, sehingga dikenal berbagai masakan jagung khas di daerah Kandungan nutrisi jagung pulut tidak... more
Koleksi jagung ketan lokal dalam jumlah banyak dan beragam serta tersebar luas di beberapa daerah dan dijadikan sebagai salah satu makanan utama, sehingga dikenal berbagai masakan jagung khas di daerah Kandungan nutrisi jagung pulut tidak kalah dengan jagung lainnya. Kandungan nutrisi biji jagung pulut yaitu karbohidrat memperlihatkan bahwa biji jagung pulut mempunyai kandungan nutrisi yang cukup memadai kandungan amilosa dan amilopektin yang berbeda, .jagung pulut mengandung amilopektin tinggi 95,75%dan amilosa rendah 4,25% sehingga sifat amilograf dan fisikokimianya berbeda dengan jagung varietas lainnya. Perbandingan amilosa dan amilopektin pada suatu bahan memberikan tawaran bahan untuk olahan yang membutuhkan sifat lengket yang tinggi, dengan karakter fisikokimia yang spesifik. Jagung ketan salah satu bahan pangan alternatife yang baik untuk dikembangkan, sehingga jagung ketan cocok untuk diolah menjadi kerupuk jagung. Kegiatan Pengabdian kepada masyarakat dilaksanakan pada pad...
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First year research has purpose to identify potential of empowerment of SMES and to formulate strategy of empowering SMES of marine fishery sector based on fish meal as a supplier of local feed mixed ration of livestock in Tojo Una-Una... more
First year research has purpose to identify potential of empowerment of SMES and to formulate strategy of empowering SMES of marine fishery sector based on fish meal as a supplier of local feed mixed ration of livestock in Tojo Una-Una Regency. Samples of the study were taken by SMES by purposive sampling which has done fish processing business in the form of fish and dried fish abon product. The analytical method used descriptive analysis and SWOT analysis. The results showed that (a) descriptive results SMEs sector-based fisheries and marine fish meal in Tojo Una-Una, potential revealed from the response of SMEs to the motivation to increase the added value into fish meal is high (81.00%) , (b) empowerment fish meal-based SMEs, the highest dimension of awareness. Next followed respectively by the dimensions of the organization, management system, technical support and the lowest is the regeneration assistance, (c) s Strategy MSME sector of fisheries and marine-based fishmeal in To...
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Permasalahan utama sampah atau limbah rumah tangga di setiap rumah belum teratasi dan termanfaatkan dengan baik. Hal ini disebabkan karena kurangnya pemahaman masyarakat tentang cara pembuatan pupuk kompos dari sampah rumah tangga... more
Permasalahan utama sampah atau limbah rumah tangga di setiap rumah belum teratasi dan termanfaatkan dengan baik. Hal ini disebabkan karena kurangnya pemahaman masyarakat tentang cara pembuatan pupuk kompos dari sampah rumah tangga khususnya sampah sisa makanan. Sehingga perlu dilakukan penyuluhan dan pelatihan pembuatan pupuk organik demgam memanfaatkan sampah rumah tangga di Desa Labuan. Pelatihan ini bertujuan untuk meningkatkan pemahaman kepada masyarakat tentang cara pembuatan pupuk kompos dari sampah rumah tangga khususnya sampah sisa makanan selain itu juga untuk memanfaatkan sampah rumah tangga khususnya sampah makanan sebagai pupuk organik yang dapat digunakan pada tanaman budidaya di lingkungan rumah. Pelaksanaan program pengabdian kepada masyarakat dilaksanakan dengan menggunakan metode penyuluhan dan pelatihan. Penyuluhan dilakukan dengan mengumpulkan masyarakat Desa Labuan yang kemudian diberi pengetahuan khusus tentang manfaat limbah rumah tangga. Sedangkan pelatihan di...
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Desa Kulingkinari Kecamatan Batudaka Kabupaten Tojo Una-Una mengalami permasalahan dalam pemenuhan kebutuhan air bersih bagi warganya. Masyarakat Desa Kulingkinari memanfaatkan air bersih dari Desa Molowagu dengan menggunakan transportasi... more
Desa Kulingkinari Kecamatan Batudaka Kabupaten Tojo Una-Una mengalami permasalahan dalam pemenuhan kebutuhan air bersih bagi warganya. Masyarakat Desa Kulingkinari memanfaatkan air bersih dari Desa Molowagu dengan menggunakan transportasi ojek air bertarif Rp. 5.000 / galon. Hal ini terjadi karena beberapa sumur yang ada di Desa Kulingkinari mempunyai kualitas air payau yang berpeluang mengalami pencemaran. Sesuai prioritas kebutuhan maka ditawarkan solusi permasalahan yang dihadapi yakni dengan penyuluhan tentang teknologi penjernihan dan pengolahan air bersih dengan model rancang bangun instalasi filter beton pasir. Hasil sosialisasi dan penyuluhan pengolahan air bersih di Desa Kulingkinari melalui proses penjernihan air dengan instalasi teknologi filter beton pasir sangat dibutuhkan oleh masyarakat. Masyarakat berharap agar dapat dibuat sebuah pilot project dalam rangka percontohan di Desa Kulingkinari menggunakan instalasi filter beton pasir. Luaran yang dicapai adalah peningkat...
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The purpose of this study is to find out the influence of store image, consisting of store location, product, price, service, promotion, and physical facilities, on customers’ shopping satisfaction at The Battleboom Store in Palu City.... more
The purpose of this study is to find out the influence of store image, consisting of store location, product, price, service, promotion, and physical facilities, on customers’ shopping satisfaction at The Battleboom Store in Palu City. Type of research is quantitative. Sample consists of 100 respondents who shopped at The Battleboom Store in Palu City, who selected with a non-probability sampling technique, named purposive sampling. Method of analysis is multiple linear regressions. The result shows that store image simultaneously affects customer satisfaction. However, there are two dimensions of store image that are store location and physical facilities that have non-significant influence on customers’ shopping satisfaction at The Battleboom Store in Palu City. Tujuan penelitian ini adalah untuk mengetahui pengaruh dari variabel citra toko yang terdiri dari lokasi toko, produk, harga, pelayanan, promosi, dan fasilitas fisik terhadap kepuasan pelanggan berbelanja pada Battleboom S...
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This study aims to examine the simultaneous and partial influence of tangibles (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) on customer satisfaction (Y) in Garuda Airlines agent in Palu City. The type of... more
This study aims to examine the simultaneous and partial influence of tangibles (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) on customer satisfaction (Y) in Garuda Airlines agent in Palu City. The type of research is descriptive-causal. Sampling technique is purposive sampling method. The results show that the dimensions of service quality consisting of physical evidence, empathy, reliability, responsiveness, and assurance simultaneously have a significant influence on customer satisfaction of buying tickets at Garuda Airline service agents. Partially, all the dimension of service quality have significant influence on the customer satisfaction of buying tickets at The Garuda airline service agent in Palu City. Penelitian ini bertujuan untuk mengetahui pengaruh secara serempak dan parsial dari tangibles (X1), reliability (X2), responsiveness (X3), assurance (X4), empathy (X5) terhadap kepuasan konsumen (Y) yang melakukan pembelian tiket pada agen jasa ...
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Corn is the second food source of food after rice. The use of corn for the food industry is highly developed and varied for the middle and upper industries such as the light food industry, corn oil, cornstarch, grits, margarine, sugar and... more
Corn is the second food source of food after rice. The use of corn for the food industry is highly developed and varied for the middle and upper industries such as the light food industry, corn oil, cornstarch, grits, margarine, sugar and so on. However, on a farmer or small business scale, corn is generally only sold as snacks or snacks. In an effort to increase the added value and implementation of corn, it is necessary to process corn into corn cracker products. This study discusses (1) Knowing the quality of taste, aroma, texture and crispness of pulut crackers based on young corn and old corn, (2) As a source of information for making quality corn crackers and (3)This research uses a descriptive method that compares two or more facts, with the Multiple Linear Regression Analysis Method consisting of 2 processing of young corn crackers and old corn crackers, organoleptic tests conducted in 3 higher villages in Tojo Una-Una Regency and each village consists from 20 organoleptic t...
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In the administration of governance and development, a source of village financial income is needed, for this the organizational commitment of the village government towards the authority, duties and responsibilities of implementing... more
In the administration of governance and development, a source of village financial income is needed, for this the organizational commitment of the village government towards the authority, duties and responsibilities of implementing village financial management is transparent and accountable. The purpose of this study was to determine and analyze the extent of the influence of the competence of village officials, organizational commitment and community participation on success in village financial management. This type of research is a mixed method by combining qualitative and quantitative research with sampling techniques by saturated sampling. The number of respondents was 40 people. Analysis tools with SWOT analysis and multiple linear regression. The results showed that the simultaneous probability of village officials, organizational commitment and community participation have a direction of significant influence on the success of village financial management.
Research Interests: Business and Agribusiness
The purpose of this study is to describe the management of village funds in community empowerment and find out the problems that exist so that it allows management of village funds is not going well. This study uses a descriptive... more
The purpose of this study is to describe the management of village funds in community empowerment and find out the problems that exist so that it allows management of village funds is not going well. This study uses a descriptive qualitative method with the Phenomenology-Hermeneutics approach which is used to find the meaning and nature of the informant's experience. Buntongi Village, Ampana District, Tojo Una Una Regency is the object of this research activity with informants from the Village Head, Secretary, Village Treasurer, Head of Government, BPD and the community. The results showed that the management of village funds was recorded vertically to the sub-district head, so we conclude that the management of village funds especially the absorption of spending in the field of Community Empowerment has not been carried out properly.
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The research aimed to identify and to analyze the need and inventory of broiler chicken, and to generate strategy for broiler farm business development in Central Sulawesi Province. It was a descriptive (qualitative and quantitative)... more
The research aimed to identify and to analyze the need and inventory of broiler chicken, and to generate strategy for broiler farm business development in Central Sulawesi Province. It was a descriptive (qualitative and quantitative) survey research in which the number of respondents was 552 people. The need of broilers for Central Sulawesi was found to be 3,804,225.68 kg month -1 in total or for one district 345,838.70 kg month -1 in average which was equal to 197,622.11 broilers. The total shortage of broiler inventory for Central Sulawesi was 3,367,285.68 in totalor for one district 306,116.88 in average which was equal to 174,923.93 broilers month -1 . The scores of IFAS and EFAS analyzed were 1.471 for strengths (S), 1.394 for weaknesses (W), 1.766 for opportunities (O) and 1.280 for threats (T). These scores suggest that the development of broiler chicken in Central Sulawesi is positioned on SO strategy. The strategic issues and activities recommended to be implemented for d...