Although business process offshoring appears to have become a“mega-trend” our theoretical underst... more Although business process offshoring appears to have become a“mega-trend” our theoretical understanding of this phenomenon continues tolag behind practice. In this paper we seek to advance understanding andcontribute to theory building efforts by developing a conceptual model ofbusiness process offshoring, grounded in the capabilities-based perspectiveof strategic management. Specifically, in this model, strategic intent andabsorptive capacity are posited to drive the processes of capabilitydevelopment and deployment, leading to competitive advantage. Interviewdata collected from a number of providers of business process outsourcingservices in India was used to refine the model’s constructs and provide initialsupport for a number of propositions concerning the links among thevendor’s strategic intent, absorptive capacity, and capability development.Implications for future theory building and testing are offered.Keywords: Business Process Offshoring, Strategic Intent,Absorptive Capacity, Competitive Advantage, Dynamic Capabilities
Journal of Information Science and Technology, 2012
Although business process offshoring appears to have become a“mega-trend” our theoretical underst... more Although business process offshoring appears to have become a“mega-trend” our theoretical understanding of this phenomenon continues tolag behind practice. In this paper we seek to advance understanding andcontribute to theory building efforts by developing a conceptual model ofbusiness process offshoring, grounded in the capabilities-based perspectiveof strategic management. Specifically, in this model, strategic intent andabsorptive capacity are posited to drive the processes of capabilitydevelopment and deployment, leading to competitive advantage. Interviewdata collected from a number of providers of business process outsourcingservices in India was used to refine the model’s constructs and provide initialsupport for a number of propositions concerning the links among thevendor’s strategic intent, absorptive capacity, and capability development.Implications for future theory building and testing are offered.Keywords: Business Process Offshoring, Strategic Intent,Absorptive Capacity, Competitive Advantage, Dynamic Capabilities
Includes 2 case studies: the Korea Long Term Credit Bank and the Samsung Heavy Industries Co., Lt... more Includes 2 case studies: the Korea Long Term Credit Bank and the Samsung Heavy Industries Co., Ltd. Thesis (Ph. D.)--Rensselaer Polytechnic Institute, 1997. Includes bibliographical references. Photocopy. "UMI Number: 9823684"--Photocopy ed.
1997 IEEE International Conference on Systems, Man, and Cybernetics. Computational Cybernetics and Simulation
The Internet has a unique promise for transaction cost reduction within an enterprise as well as ... more The Internet has a unique promise for transaction cost reduction within an enterprise as well as across enterprises. However, the traditional planning frameworks are confined to organizational boundaries and typically do not embrace the concept of an extended enterprise where all external constituencies of an enterprise are considered as a part of the enterprise. Yet, crossing the traditional organizational boundaries is precisely what the concept, methods, and techniques of Internet envision. To fully reap the benefits of Internet technology, an organization must be willing to seek out new opportunities and engage new thinking to extend its horizon into extended enterprises and ultimately the global village as manifested in the Internet community. A new planning framework espousing this vision is, thus, needed for Internet enterprises. We applied a reference model for this purpose and analyzed its use with some case studies in banking and heavy machinery industries. In this paper we describe the model and the methodology for planning for Internet in businesses.
International Journal of Operations & Production Management, 1994
Virtual corporations, enterprise re‐engineering, and adaptive/agile manufacturing are all new con... more Virtual corporations, enterprise re‐engineering, and adaptive/agile manufacturing are all new concepts based on the accomplishments of integrated manufacturing of the past decade. The new manufacturing enterprises are characterized by an ability to effect flexible reconfiguration of resources, shorter cycle times and quick response to customer demands. Information is a key factor in transcending physical barriers and imparting the enterprise‐oriented agility and adaptiveness to organizations. To this end, a theory‐based reference model for information integration is needed in manufacturing enterprises. Employs the paradigm of parallel formulation as the reference model and demonstrates how it is used to guide the planning for information integration. The model provides both a detailed data and task analysis of manufacturing functions and their interactions, and guidelines for regrouping tasks into parallel processes and thereby achieving a high level of global integration. Describes...
E‐business information systems are computer applications that leverage intra‐ and inter‐firm proc... more E‐business information systems are computer applications that leverage intra‐ and inter‐firm process and systems integration. Considering the growth and strategic importance of e‐business, while it is important for organizations to carefully plan for and architect e‐business systems, none of the existing information systems planning models is adequate for the task. An e‐business architecture planning model is developed by identifying 12 generic e‐business models and three axes on which drivers of the information architecture needs of e‐business firms fall. Sowa and Zachman’s information architecture is augmented to further facilitate e‐business information systems architecture planning.
In hopes of improving the effectiveness of their new product development (NPD) processes, many fi... more In hopes of improving the effectiveness of their new product development (NPD) processes, many firms increasingly are eager to adopt integrated web‐based NPD systems for NPD. However, few would argue that the mere use of web‐based NPD systems substantially will improve the NPD process. But we know little about how and when these systems can be used for enhancing NPD.An organization desiring to employ the web in its NPD process can use it at varying levels of functionality and sophistication, ranging from a tool for automating manual tasks and exchanging data to a means of integrating various intra‐ and interorganizational NPD functions and processes. At higher levels of technology sophistication or integration, an organization's NPD processes will get more integrated internally, i.e., between different stages of the NPD process and with the processes of its suppliers, technology providers, etc. Such integration of both internal and external NPD processes is considered important ...
... Science BV All rights reserved. Permissions & Reprints. A framework for developin... more ... Science BV All rights reserved. Permissions & Reprints. A framework for developing Web information systems plans: illustration with Samsung Heavy Industries Co., Ltd. ... 5. The Samsung Heavy Industries Project. SHI is a fully owned ...
Although business process offshoring appears to have become a“mega-trend” our theoretical underst... more Although business process offshoring appears to have become a“mega-trend” our theoretical understanding of this phenomenon continues tolag behind practice. In this paper we seek to advance understanding andcontribute to theory building efforts by developing a conceptual model ofbusiness process offshoring, grounded in the capabilities-based perspectiveof strategic management. Specifically, in this model, strategic intent andabsorptive capacity are posited to drive the processes of capabilitydevelopment and deployment, leading to competitive advantage. Interviewdata collected from a number of providers of business process outsourcingservices in India was used to refine the model’s constructs and provide initialsupport for a number of propositions concerning the links among thevendor’s strategic intent, absorptive capacity, and capability development.Implications for future theory building and testing are offered.Keywords: Business Process Offshoring, Strategic Intent,Absorptive Capacity, Competitive Advantage, Dynamic Capabilities
Journal of Information Science and Technology, 2012
Although business process offshoring appears to have become a“mega-trend” our theoretical underst... more Although business process offshoring appears to have become a“mega-trend” our theoretical understanding of this phenomenon continues tolag behind practice. In this paper we seek to advance understanding andcontribute to theory building efforts by developing a conceptual model ofbusiness process offshoring, grounded in the capabilities-based perspectiveof strategic management. Specifically, in this model, strategic intent andabsorptive capacity are posited to drive the processes of capabilitydevelopment and deployment, leading to competitive advantage. Interviewdata collected from a number of providers of business process outsourcingservices in India was used to refine the model’s constructs and provide initialsupport for a number of propositions concerning the links among thevendor’s strategic intent, absorptive capacity, and capability development.Implications for future theory building and testing are offered.Keywords: Business Process Offshoring, Strategic Intent,Absorptive Capacity, Competitive Advantage, Dynamic Capabilities
Includes 2 case studies: the Korea Long Term Credit Bank and the Samsung Heavy Industries Co., Lt... more Includes 2 case studies: the Korea Long Term Credit Bank and the Samsung Heavy Industries Co., Ltd. Thesis (Ph. D.)--Rensselaer Polytechnic Institute, 1997. Includes bibliographical references. Photocopy. "UMI Number: 9823684"--Photocopy ed.
1997 IEEE International Conference on Systems, Man, and Cybernetics. Computational Cybernetics and Simulation
The Internet has a unique promise for transaction cost reduction within an enterprise as well as ... more The Internet has a unique promise for transaction cost reduction within an enterprise as well as across enterprises. However, the traditional planning frameworks are confined to organizational boundaries and typically do not embrace the concept of an extended enterprise where all external constituencies of an enterprise are considered as a part of the enterprise. Yet, crossing the traditional organizational boundaries is precisely what the concept, methods, and techniques of Internet envision. To fully reap the benefits of Internet technology, an organization must be willing to seek out new opportunities and engage new thinking to extend its horizon into extended enterprises and ultimately the global village as manifested in the Internet community. A new planning framework espousing this vision is, thus, needed for Internet enterprises. We applied a reference model for this purpose and analyzed its use with some case studies in banking and heavy machinery industries. In this paper we describe the model and the methodology for planning for Internet in businesses.
International Journal of Operations & Production Management, 1994
Virtual corporations, enterprise re‐engineering, and adaptive/agile manufacturing are all new con... more Virtual corporations, enterprise re‐engineering, and adaptive/agile manufacturing are all new concepts based on the accomplishments of integrated manufacturing of the past decade. The new manufacturing enterprises are characterized by an ability to effect flexible reconfiguration of resources, shorter cycle times and quick response to customer demands. Information is a key factor in transcending physical barriers and imparting the enterprise‐oriented agility and adaptiveness to organizations. To this end, a theory‐based reference model for information integration is needed in manufacturing enterprises. Employs the paradigm of parallel formulation as the reference model and demonstrates how it is used to guide the planning for information integration. The model provides both a detailed data and task analysis of manufacturing functions and their interactions, and guidelines for regrouping tasks into parallel processes and thereby achieving a high level of global integration. Describes...
E‐business information systems are computer applications that leverage intra‐ and inter‐firm proc... more E‐business information systems are computer applications that leverage intra‐ and inter‐firm process and systems integration. Considering the growth and strategic importance of e‐business, while it is important for organizations to carefully plan for and architect e‐business systems, none of the existing information systems planning models is adequate for the task. An e‐business architecture planning model is developed by identifying 12 generic e‐business models and three axes on which drivers of the information architecture needs of e‐business firms fall. Sowa and Zachman’s information architecture is augmented to further facilitate e‐business information systems architecture planning.
In hopes of improving the effectiveness of their new product development (NPD) processes, many fi... more In hopes of improving the effectiveness of their new product development (NPD) processes, many firms increasingly are eager to adopt integrated web‐based NPD systems for NPD. However, few would argue that the mere use of web‐based NPD systems substantially will improve the NPD process. But we know little about how and when these systems can be used for enhancing NPD.An organization desiring to employ the web in its NPD process can use it at varying levels of functionality and sophistication, ranging from a tool for automating manual tasks and exchanging data to a means of integrating various intra‐ and interorganizational NPD functions and processes. At higher levels of technology sophistication or integration, an organization's NPD processes will get more integrated internally, i.e., between different stages of the NPD process and with the processes of its suppliers, technology providers, etc. Such integration of both internal and external NPD processes is considered important ...
... Science BV All rights reserved. Permissions & Reprints. A framework for developin... more ... Science BV All rights reserved. Permissions & Reprints. A framework for developing Web information systems plans: illustration with Samsung Heavy Industries Co., Ltd. ... 5. The Samsung Heavy Industries Project. SHI is a fully owned ...
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