Human factors have been viewed as one of the many determinants of revenue maximization in the dev... more Human factors have been viewed as one of the many determinants of revenue maximization in the devolved units in Kenya. The goal of this study was to help the devolved units underscore the county revenue collection ecosystem. This paper therefore aimed to evaluate the influence of human factors on revenue maximization for county governments in Kenya , culminating in the designing of an effective revenue mobilization strategy. The research adopted both a matrix and a descriptive survey method. The sample frame was extracted from the 47 counties with a sample size of 5 counties. The targeted population constituted key informants, revenue collection clerks and taxpayers. Primary data was obtained using questionnaires. Quantitative data were analyzed using the Statistical Package for Social Sciences (SPSS) version 22. The study also used inferential statistics for data analysis where regression analysis, correlation analysis and cross-tabulations were conducted to give further meaning to...
Strategic Journal of Business & Change Management, May 17, 2019
The point of the investigation was to decide the impact of credit risk mitigation on the money re... more The point of the investigation was to decide the impact of credit risk mitigation on the money related execution of Invest and Grow Sacco in Kakamega County concentrating on IGs development, gainfulness and execution. The target population was 90 employees of 6 branches of Invest and Grow Sacco in Kakamega County. A census was adopted to select respondents to participate in the study. Essential information was gathered utilizing organized surveys. Pilot testing was done and examined instruments had Cronbach's alpha qualities 0.7 or more affirming their dependability. Information was dissected utilizing measurable bundle for sociologies rendition 24 and both enlightening and inferential investigation demonstrated that all conceptualized examination factors. The examination presumes that Sacco’s should embrace the credit risk mitigation policy as a credit risk mitigating factor. This would ensure maximum returns on the Sacco and reduction in bad debts cases which would eventually lead to Sacco financial performance. A further study can be done using a panel study and time series data so as to compare results. Key Words: Credit Risk Mitigation, Financial Performance, Invest and Grow Sacco CITATION: Sikolia, A. X., & Juma, D. (2019). Effect of credit risk mitigation on financial performance on invest and grow Sacco in Kakamega County. The Strategic Journal of Business & Change Management, 6 (2), 1524 –1530.
Strategic Journal of Business & Change Management, Nov 19, 2018
Corporate Social Responsibility has been regarded as one of the pillars of economic growth for an... more Corporate Social Responsibility has been regarded as one of the pillars of economic growth for any business. One of its major goals is to aid an organization's mission as well as serve as a guide to what the company represents for its consumers. Those who vouch for it have argued that it increases long-term profits by operating with a CSR perspective, while critics argue that CSR distracts from businesses' economic role. The public sector is largely a service provider yet it also participates in various CSR activities whose benefits may or may not be measured. This study set out to establish whether one of the CSR strategies, going out to engage with communities on gainful activities for both parties, reaps any kind of benefits for such organizations. The study hypothesized that community outreach programs did not significantly influence performance of Public Universities in Kenya. The results showed that indeed, it contributed to their performance. Therefore, the study noted that increasing community outreach programs would significantly increase the performance of public Universities. It therefore, recommended that the Public sector should aggressively invest in CSR programs and regularly assess the extent to which these can contribute to the attainment of their goals. Key Words: Corporate Social Responsibility, Community Outreach, Organization Performance CITATION: Kinyanjui, J. N., Juma, D., Njeru, A., & Onyango, J. (2018). Influence of community outreach as a CSR strategy for organizational performance: a review of selected public universities in Kenya. The Strategic Journal of Business & Change Management, 5(4), 2048 - 2058.
Strategic Journal of Business & Change Management
The researcher sought to establish the factors affecting procurement service quality among the ma... more The researcher sought to establish the factors affecting procurement service quality among the manufacturing firms, with a case study of Bidco Oil Company. The general objective of the study was to establish the factors that affect procurement service quality. The study was guided by the following specific objectives; to assess the influence of supplier development on procurement service quality, to establish the impact of contract management on procurement service quality, to establish the impact of early supplier involvement on procurement service quality and lastly assess the influence of supplier relationship on procurement service quality, the researcher adopted descriptive survey design and used well-structured questionnaires to collect data. The researcher used a sample of 180 respondents that were purposively selected from the procurement department and other line departments that depend on procurement. The data was analyzed by the use of SPSSs and were presented using both descriptive and inferential statistics, frequency tables and percentages were used to present descriptive data while linear equation was used to show the relationship between variables and test hypothesis. It can be established from the study results that procurement service quality is relatively dependent on the kind of environment manufacturing firms are able to create between the firms themselves and their clientele. Whenever any manufacturing firm wants to improve on its procurement platform, then the customer input is very key especially in cases of new product development and launch. The study recommended that supplier relationship, proper execution of procurement contracts, supplier empowerment and involving suppliers in early product development is very crucial to the daily operation of each process of sourcing and hence improve quality of procurement service. Key Words: Supplier Development, Contract Management, Supplier Involvement, Procurement Service Quality CITATION: Bor, T., & Juma, D. (2019). Factors affecting procurement service quality in the manufacturing industry in Kenya: A case of Bidco Oil Industries. The Strategic Journal of Business & Change Management, 6 (2), 1531 –1541.
Strategic Journal of Business & Change Management
The Healthcare sector has suffered massive strikes and demonstration by the professionals and tra... more The Healthcare sector has suffered massive strikes and demonstration by the professionals and trade unions representing workers. This study sought to establish the influence of reward practices on employee retention in the health sector in the County Government of Kakamega with a view of proposing a mechanism to manage employee retention. The study was anchored on Equity Theory. The study employed a descriptive survey design. The target population was 1,153 health workers in Kakamega County drawn from 11 health facilities and a sample size of 297 respondents was used . The Data was collected by the questionnaires which was the main instrument to collect primary data. Quantitative data was analysed using descriptive inferential statistics (correlations and regression analyses) . The results between reward practices and employee retention illustrated a positive and significant relationship between the two. It was concluded that reward practices accounted for 51.5 percent of employee retention in the health sector in the County Government of Kakamega. The study findings may help to streamline the retention of staff in the health sector in Kakamega County by providing strategies of employee retention. The County health sector HRM department would gain from the findings of the study which would further enhance their skills in handling challenges of employee retention and understand factors which may have led to lack of employee retention. Keywords: Reward Practices, Employee Retention, County Government of Kakamega CITATION: Mulievi, R. N., & Juma D. (2019). Influence of reward practices on employee retention in the health sector in the County Government of Kakamega. The Strategic Journal of Business & Change Management, 6 (2), 936 –947.
The main objective of this research study was to establish factors influencing the success of adv... more The main objective of this research study was to establish factors influencing the success of advertising. The study employed a descriptive kind of research design. The target population was Crown Paints Customers operating within Nairobi, Kajiado and Kiambu county. The sample comprised of sixty five respondents. These were obtained from the company’s customer database using stratified and simple random sampling techniques. Primary data was collected using a semi-structured questionnaire. This was first pre-tested before being given to the respondents. Data collected was then analyzed using both quantitative and qualitative data analysis techniques, after which it was presented on tables, graphs and pie-charts. The results of the study indicate that Advertising messages and the style of execution have an effect on consumer behavior. This is because customers are more likely to associate with advertisements of those brands which have emotional values and messages. Advertisers can use...
Strategic Journal of Business & Change Management, 2019
The point of the investigation was to decide the impact of credit risk mitigation on the money re... more The point of the investigation was to decide the impact of credit risk mitigation on the money related execution of Invest and Grow Sacco in Kakamega County concentrating on IGs development, gainfulness and execution. The target population was 90 employees of 6 branches of Invest and Grow Sacco in Kakamega County. A census was adopted to select respondents to participate in the study. Essential information was gathered utilizing organized surveys. Pilot testing was done and examined instruments had Cronbach's alpha qualities 0.7 or more affirming their dependability. Information was dissected utilizing measurable bundle for sociologies rendition 24 and both enlightening and inferential investigation demonstrated that all conceptualized examination factors. The examination presumes that Sacco’s should embrace the credit risk mitigation policy as a credit risk mitigating factor. This would ensure maximum returns on the Sacco and reduction in bad debts cases which would eventually ...
The Balanced Score Card (BSC) is an important tool used in measuring performance of an organizati... more The Balanced Score Card (BSC) is an important tool used in measuring performance of an organization. It entails four different perspectives: Financial, Customer, Internal and Learning perspectives. The financial perspective evaluates the organization ability to meet the expectations of shareholders. The customer perspective focuses on the ability meeting the demands of the customer. The internal perspective seeks to ascertain if the organization has chosen the right business policies and processes that would deliver customer and shareholders’ expectations. Lastly, the learning perspective evaluates if the organization is focused on its vision and if it is flexible to sustain its ability to change. BSC tool provides a powerful framework for building and communicating strategy by allowing the business model to be visualised in a strategy map which forces managers to think about cause-andeffect relationships. The research designed adopted was descriptive research. The study relied on p...
Strategic Journal of Business & Change Management, 2019
Reverse logistics is an approach in supply chain management that is relatively new hence a lot of... more Reverse logistics is an approach in supply chain management that is relatively new hence a lot of emphasis has not been put to it by manufacturing companies in order to attain optimum performance. Most establishments had not put up arrangements to help them handle product returns and remanufacture and how to handle green aspects of supply chain. The overall objective of this study was to establish the effects of reverse logistics practices on customer perception by motor vehicle dealers in Kisumu County, Kenya. The research was steered by two objectives; To examine the extent to which product reuse on reverse logistics practices affects customer perception of motor vehicle dealers in Kisumu County and to establish whether product remanufacture on reverse logistics practices affects customer perception by motor vehicle dealers in Kisumu County. This study embraced a descriptive research design. The target population of this study was fifty employees including staff in the finance, pr...
Strategic Journal of Business & Change Management
The focus of this research was to investigate on the strategic partnerships that can effectively ... more The focus of this research was to investigate on the strategic partnerships that can effectively market the country as a tourist destination. The study also sought to determine the moderating effect of government regulations on the relationship between strategic partnerships and international tourism demand in Kenya. The researcher used cross sectional research design where both qualitative and quantitative approaches were applied. The study adopted a structured questionnaire to collect data from a total of 250 respondents consisting of tourists leaving the country from Jomo Kenyatta international airport. Descriptive and inferential Analysis was carried out. The study found out that strategic partnership had a positive and significant influence on international tourism demand in Kenya. Results further revealed that government regulations moderated the relationship between strategic partnerships and international tourism demand in Kenya. The study recommended that the government should ensure that international tour operators selling destination Kenya should be given an equal chance to participate in the International Trade shows and Exhibitions organized by Kenya in order to better familiarize themselves with the Kenyan tourism product. Key Words: Strategic Partnerships, Government Regulations, Tourism in Kenya CITATION: Kyunguti, E. M., Juma, D., & Gathondu, B. G. (2019). Influence of strategic partnerships on the international tourism demand in Kenya. The Strategic Journal of Business & Change Management, 6 (1), 61 – 74
The general objective of the study was to investigate the influence of training strategy on emplo... more The general objective of the study was to investigate the influence of training strategy on employee performance in Sameer Africa Limited. The objectives of the study were three: To determine the influence of knowledge on employee performance in Sameer Africa Limited. To establish the influence of skills on employee job performance in Sameer Africa Limited. To establish the influence of attitude on employee performance in Sameer Africa Limited. The study adopted the descriptive research design. The population under study was the 500 employees of Sameer Africa Limited. However, a census of the 32 employees at the headquarters were the one that were included in the study. The sampling technique that was used in the study were stratified and purposive sampling designs. Structured questionnaire was used in collecting of data. The questionnaire was developed and organized on the basis of the research objectives to ensure relevance to the research problem. The study employed the use of st...
Strategic Journal of Business & Change Management, 2020
Customer experience is a feeling associated with a company’s ability to provide positive experien... more Customer experience is a feeling associated with a company’s ability to provide positive experiences to their customers. Services range from one-on-one interactions where a support agent resolves a customer issue, to exchanges with the brand on a more public scale. Poor service appears to be the top reasons as to why bank customers leave their bank. Innovation has enabled banks to differentiate their products and services. Banks find that they have to constantly innovate and update in order to retain their demanding customers, remain competitive and relevant in the market. Commercial banks have migrated to the digital space whereby customers no longer visit banks physically to complete transactions, but rather complete their transactions online, use mobile devices, visit bank agents and ATM points. The current study sought to establish the effect of innovative bank strategies on customer experience of commercial banks in Kisumu City, Kenya. The specific objectives of the study were ...
Strategic Journal of Business & Change Management, 2019
Large budgets are being spent on supply chain related activities, with more than sixty percent of... more Large budgets are being spent on supply chain related activities, with more than sixty percent of most organizational budgets going to procurement. Most Non-Governmental Organizations (NGOs) like One Acre Fund are yet to appreciate the important role of suppliers in improving the supply chain performance as depicted by late deliveries, user complains, low quality supplies, among other issues. Many organizations have not taken interest to manage and enhance supplier relationship, the result of which is poor quality supplies, high prices, delivery delays and ultimately unhappy end user and stakeholders’ discomfort. NGOs mostly serve the vulnerable in the society and inefficient supply chain would worsen their situation instead of helping them. The study sought to investigate the influence of strategic supplier management on supply chain performance of NGOs, A case study of One Acre Fund by looking at supplier sourcing and supplier development. The study targeted management staffs comp...
Strategic Journal of Business & Change Management, 2020
This study sought to investigate the influence of supply chain automation on inventory management... more This study sought to investigate the influence of supply chain automation on inventory management in KAFUCO, Kenya. The study used descriptive survey design and census method to select all targeted respondents in inventory management at KAFUCO, comprising procurement officers, auditors, financial officers, accountants, ICT officers, storekeepers and consumer department heads. The researcher used systematic questionnaires to gather the primary information. Inferential statistics such as correlations, linear and multiple analyses was computed by SPSS 24. The findings were that Kaimosi University College's inventory control was strongly influenced by the electronic store management. The regression results also revealed a positive and important relationship between the electronic store management and the inventory control. Results revealed that electronic supplier Management highly influenced inventory Control of Kaimosi University College. The correlation results revealed that Elec...
Strategic Journal of Business & Change Management, 2019
In Kenya it is estimated that public procurement accounts for over 10% of the Gross Domestic Prod... more In Kenya it is estimated that public procurement accounts for over 10% of the Gross Domestic Product (GDP), making it a large market for suppliers and contractors. However, supplier performance has not been impressive in Kenya’s public sector to date. Evidence suggests that Kenya’s public entities are suffering from long lead times, poor quality of goods and services delivered and high levels of contract violations. PPOA report of 2015, reported that more than $200 million is lost every year due to suppliers failure to deliver as per terms of the signed contracts, and this is despite the presence of a contract management system. The objective of the study was to investigate the effect of governance structure on supplier performance in service state owned enterprises in Kakamega County . S urvey research design was adopted targeting 120 State Owned Enterprises officials from 15 Service State Owned Enterprises in the County using a census survey. The study was quantitative in nature...
Human factors have been viewed as one of the many determinants of revenue maximization in the dev... more Human factors have been viewed as one of the many determinants of revenue maximization in the devolved units in Kenya. The goal of this study was to help the devolved units underscore the county revenue collection ecosystem. This paper therefore aimed to evaluate the influence of human factors on revenue maximization for county governments in Kenya , culminating in the designing of an effective revenue mobilization strategy. The research adopted both a matrix and a descriptive survey method. The sample frame was extracted from the 47 counties with a sample size of 5 counties. The targeted population constituted key informants, revenue collection clerks and taxpayers. Primary data was obtained using questionnaires. Quantitative data were analyzed using the Statistical Package for Social Sciences (SPSS) version 22. The study also used inferential statistics for data analysis where regression analysis, correlation analysis and cross-tabulations were conducted to give further meaning to...
Strategic Journal of Business & Change Management, May 17, 2019
The point of the investigation was to decide the impact of credit risk mitigation on the money re... more The point of the investigation was to decide the impact of credit risk mitigation on the money related execution of Invest and Grow Sacco in Kakamega County concentrating on IGs development, gainfulness and execution. The target population was 90 employees of 6 branches of Invest and Grow Sacco in Kakamega County. A census was adopted to select respondents to participate in the study. Essential information was gathered utilizing organized surveys. Pilot testing was done and examined instruments had Cronbach's alpha qualities 0.7 or more affirming their dependability. Information was dissected utilizing measurable bundle for sociologies rendition 24 and both enlightening and inferential investigation demonstrated that all conceptualized examination factors. The examination presumes that Sacco’s should embrace the credit risk mitigation policy as a credit risk mitigating factor. This would ensure maximum returns on the Sacco and reduction in bad debts cases which would eventually lead to Sacco financial performance. A further study can be done using a panel study and time series data so as to compare results. Key Words: Credit Risk Mitigation, Financial Performance, Invest and Grow Sacco CITATION: Sikolia, A. X., & Juma, D. (2019). Effect of credit risk mitigation on financial performance on invest and grow Sacco in Kakamega County. The Strategic Journal of Business & Change Management, 6 (2), 1524 –1530.
Strategic Journal of Business & Change Management, Nov 19, 2018
Corporate Social Responsibility has been regarded as one of the pillars of economic growth for an... more Corporate Social Responsibility has been regarded as one of the pillars of economic growth for any business. One of its major goals is to aid an organization's mission as well as serve as a guide to what the company represents for its consumers. Those who vouch for it have argued that it increases long-term profits by operating with a CSR perspective, while critics argue that CSR distracts from businesses' economic role. The public sector is largely a service provider yet it also participates in various CSR activities whose benefits may or may not be measured. This study set out to establish whether one of the CSR strategies, going out to engage with communities on gainful activities for both parties, reaps any kind of benefits for such organizations. The study hypothesized that community outreach programs did not significantly influence performance of Public Universities in Kenya. The results showed that indeed, it contributed to their performance. Therefore, the study noted that increasing community outreach programs would significantly increase the performance of public Universities. It therefore, recommended that the Public sector should aggressively invest in CSR programs and regularly assess the extent to which these can contribute to the attainment of their goals. Key Words: Corporate Social Responsibility, Community Outreach, Organization Performance CITATION: Kinyanjui, J. N., Juma, D., Njeru, A., & Onyango, J. (2018). Influence of community outreach as a CSR strategy for organizational performance: a review of selected public universities in Kenya. The Strategic Journal of Business & Change Management, 5(4), 2048 - 2058.
Strategic Journal of Business & Change Management
The researcher sought to establish the factors affecting procurement service quality among the ma... more The researcher sought to establish the factors affecting procurement service quality among the manufacturing firms, with a case study of Bidco Oil Company. The general objective of the study was to establish the factors that affect procurement service quality. The study was guided by the following specific objectives; to assess the influence of supplier development on procurement service quality, to establish the impact of contract management on procurement service quality, to establish the impact of early supplier involvement on procurement service quality and lastly assess the influence of supplier relationship on procurement service quality, the researcher adopted descriptive survey design and used well-structured questionnaires to collect data. The researcher used a sample of 180 respondents that were purposively selected from the procurement department and other line departments that depend on procurement. The data was analyzed by the use of SPSSs and were presented using both descriptive and inferential statistics, frequency tables and percentages were used to present descriptive data while linear equation was used to show the relationship between variables and test hypothesis. It can be established from the study results that procurement service quality is relatively dependent on the kind of environment manufacturing firms are able to create between the firms themselves and their clientele. Whenever any manufacturing firm wants to improve on its procurement platform, then the customer input is very key especially in cases of new product development and launch. The study recommended that supplier relationship, proper execution of procurement contracts, supplier empowerment and involving suppliers in early product development is very crucial to the daily operation of each process of sourcing and hence improve quality of procurement service. Key Words: Supplier Development, Contract Management, Supplier Involvement, Procurement Service Quality CITATION: Bor, T., & Juma, D. (2019). Factors affecting procurement service quality in the manufacturing industry in Kenya: A case of Bidco Oil Industries. The Strategic Journal of Business & Change Management, 6 (2), 1531 –1541.
Strategic Journal of Business & Change Management
The Healthcare sector has suffered massive strikes and demonstration by the professionals and tra... more The Healthcare sector has suffered massive strikes and demonstration by the professionals and trade unions representing workers. This study sought to establish the influence of reward practices on employee retention in the health sector in the County Government of Kakamega with a view of proposing a mechanism to manage employee retention. The study was anchored on Equity Theory. The study employed a descriptive survey design. The target population was 1,153 health workers in Kakamega County drawn from 11 health facilities and a sample size of 297 respondents was used . The Data was collected by the questionnaires which was the main instrument to collect primary data. Quantitative data was analysed using descriptive inferential statistics (correlations and regression analyses) . The results between reward practices and employee retention illustrated a positive and significant relationship between the two. It was concluded that reward practices accounted for 51.5 percent of employee retention in the health sector in the County Government of Kakamega. The study findings may help to streamline the retention of staff in the health sector in Kakamega County by providing strategies of employee retention. The County health sector HRM department would gain from the findings of the study which would further enhance their skills in handling challenges of employee retention and understand factors which may have led to lack of employee retention. Keywords: Reward Practices, Employee Retention, County Government of Kakamega CITATION: Mulievi, R. N., & Juma D. (2019). Influence of reward practices on employee retention in the health sector in the County Government of Kakamega. The Strategic Journal of Business & Change Management, 6 (2), 936 –947.
The main objective of this research study was to establish factors influencing the success of adv... more The main objective of this research study was to establish factors influencing the success of advertising. The study employed a descriptive kind of research design. The target population was Crown Paints Customers operating within Nairobi, Kajiado and Kiambu county. The sample comprised of sixty five respondents. These were obtained from the company’s customer database using stratified and simple random sampling techniques. Primary data was collected using a semi-structured questionnaire. This was first pre-tested before being given to the respondents. Data collected was then analyzed using both quantitative and qualitative data analysis techniques, after which it was presented on tables, graphs and pie-charts. The results of the study indicate that Advertising messages and the style of execution have an effect on consumer behavior. This is because customers are more likely to associate with advertisements of those brands which have emotional values and messages. Advertisers can use...
Strategic Journal of Business & Change Management, 2019
The point of the investigation was to decide the impact of credit risk mitigation on the money re... more The point of the investigation was to decide the impact of credit risk mitigation on the money related execution of Invest and Grow Sacco in Kakamega County concentrating on IGs development, gainfulness and execution. The target population was 90 employees of 6 branches of Invest and Grow Sacco in Kakamega County. A census was adopted to select respondents to participate in the study. Essential information was gathered utilizing organized surveys. Pilot testing was done and examined instruments had Cronbach's alpha qualities 0.7 or more affirming their dependability. Information was dissected utilizing measurable bundle for sociologies rendition 24 and both enlightening and inferential investigation demonstrated that all conceptualized examination factors. The examination presumes that Sacco’s should embrace the credit risk mitigation policy as a credit risk mitigating factor. This would ensure maximum returns on the Sacco and reduction in bad debts cases which would eventually ...
The Balanced Score Card (BSC) is an important tool used in measuring performance of an organizati... more The Balanced Score Card (BSC) is an important tool used in measuring performance of an organization. It entails four different perspectives: Financial, Customer, Internal and Learning perspectives. The financial perspective evaluates the organization ability to meet the expectations of shareholders. The customer perspective focuses on the ability meeting the demands of the customer. The internal perspective seeks to ascertain if the organization has chosen the right business policies and processes that would deliver customer and shareholders’ expectations. Lastly, the learning perspective evaluates if the organization is focused on its vision and if it is flexible to sustain its ability to change. BSC tool provides a powerful framework for building and communicating strategy by allowing the business model to be visualised in a strategy map which forces managers to think about cause-andeffect relationships. The research designed adopted was descriptive research. The study relied on p...
Strategic Journal of Business & Change Management, 2019
Reverse logistics is an approach in supply chain management that is relatively new hence a lot of... more Reverse logistics is an approach in supply chain management that is relatively new hence a lot of emphasis has not been put to it by manufacturing companies in order to attain optimum performance. Most establishments had not put up arrangements to help them handle product returns and remanufacture and how to handle green aspects of supply chain. The overall objective of this study was to establish the effects of reverse logistics practices on customer perception by motor vehicle dealers in Kisumu County, Kenya. The research was steered by two objectives; To examine the extent to which product reuse on reverse logistics practices affects customer perception of motor vehicle dealers in Kisumu County and to establish whether product remanufacture on reverse logistics practices affects customer perception by motor vehicle dealers in Kisumu County. This study embraced a descriptive research design. The target population of this study was fifty employees including staff in the finance, pr...
Strategic Journal of Business & Change Management
The focus of this research was to investigate on the strategic partnerships that can effectively ... more The focus of this research was to investigate on the strategic partnerships that can effectively market the country as a tourist destination. The study also sought to determine the moderating effect of government regulations on the relationship between strategic partnerships and international tourism demand in Kenya. The researcher used cross sectional research design where both qualitative and quantitative approaches were applied. The study adopted a structured questionnaire to collect data from a total of 250 respondents consisting of tourists leaving the country from Jomo Kenyatta international airport. Descriptive and inferential Analysis was carried out. The study found out that strategic partnership had a positive and significant influence on international tourism demand in Kenya. Results further revealed that government regulations moderated the relationship between strategic partnerships and international tourism demand in Kenya. The study recommended that the government should ensure that international tour operators selling destination Kenya should be given an equal chance to participate in the International Trade shows and Exhibitions organized by Kenya in order to better familiarize themselves with the Kenyan tourism product. Key Words: Strategic Partnerships, Government Regulations, Tourism in Kenya CITATION: Kyunguti, E. M., Juma, D., & Gathondu, B. G. (2019). Influence of strategic partnerships on the international tourism demand in Kenya. The Strategic Journal of Business & Change Management, 6 (1), 61 – 74
The general objective of the study was to investigate the influence of training strategy on emplo... more The general objective of the study was to investigate the influence of training strategy on employee performance in Sameer Africa Limited. The objectives of the study were three: To determine the influence of knowledge on employee performance in Sameer Africa Limited. To establish the influence of skills on employee job performance in Sameer Africa Limited. To establish the influence of attitude on employee performance in Sameer Africa Limited. The study adopted the descriptive research design. The population under study was the 500 employees of Sameer Africa Limited. However, a census of the 32 employees at the headquarters were the one that were included in the study. The sampling technique that was used in the study were stratified and purposive sampling designs. Structured questionnaire was used in collecting of data. The questionnaire was developed and organized on the basis of the research objectives to ensure relevance to the research problem. The study employed the use of st...
Strategic Journal of Business & Change Management, 2020
Customer experience is a feeling associated with a company’s ability to provide positive experien... more Customer experience is a feeling associated with a company’s ability to provide positive experiences to their customers. Services range from one-on-one interactions where a support agent resolves a customer issue, to exchanges with the brand on a more public scale. Poor service appears to be the top reasons as to why bank customers leave their bank. Innovation has enabled banks to differentiate their products and services. Banks find that they have to constantly innovate and update in order to retain their demanding customers, remain competitive and relevant in the market. Commercial banks have migrated to the digital space whereby customers no longer visit banks physically to complete transactions, but rather complete their transactions online, use mobile devices, visit bank agents and ATM points. The current study sought to establish the effect of innovative bank strategies on customer experience of commercial banks in Kisumu City, Kenya. The specific objectives of the study were ...
Strategic Journal of Business & Change Management, 2019
Large budgets are being spent on supply chain related activities, with more than sixty percent of... more Large budgets are being spent on supply chain related activities, with more than sixty percent of most organizational budgets going to procurement. Most Non-Governmental Organizations (NGOs) like One Acre Fund are yet to appreciate the important role of suppliers in improving the supply chain performance as depicted by late deliveries, user complains, low quality supplies, among other issues. Many organizations have not taken interest to manage and enhance supplier relationship, the result of which is poor quality supplies, high prices, delivery delays and ultimately unhappy end user and stakeholders’ discomfort. NGOs mostly serve the vulnerable in the society and inefficient supply chain would worsen their situation instead of helping them. The study sought to investigate the influence of strategic supplier management on supply chain performance of NGOs, A case study of One Acre Fund by looking at supplier sourcing and supplier development. The study targeted management staffs comp...
Strategic Journal of Business & Change Management, 2020
This study sought to investigate the influence of supply chain automation on inventory management... more This study sought to investigate the influence of supply chain automation on inventory management in KAFUCO, Kenya. The study used descriptive survey design and census method to select all targeted respondents in inventory management at KAFUCO, comprising procurement officers, auditors, financial officers, accountants, ICT officers, storekeepers and consumer department heads. The researcher used systematic questionnaires to gather the primary information. Inferential statistics such as correlations, linear and multiple analyses was computed by SPSS 24. The findings were that Kaimosi University College's inventory control was strongly influenced by the electronic store management. The regression results also revealed a positive and important relationship between the electronic store management and the inventory control. Results revealed that electronic supplier Management highly influenced inventory Control of Kaimosi University College. The correlation results revealed that Elec...
Strategic Journal of Business & Change Management, 2019
In Kenya it is estimated that public procurement accounts for over 10% of the Gross Domestic Prod... more In Kenya it is estimated that public procurement accounts for over 10% of the Gross Domestic Product (GDP), making it a large market for suppliers and contractors. However, supplier performance has not been impressive in Kenya’s public sector to date. Evidence suggests that Kenya’s public entities are suffering from long lead times, poor quality of goods and services delivered and high levels of contract violations. PPOA report of 2015, reported that more than $200 million is lost every year due to suppliers failure to deliver as per terms of the signed contracts, and this is despite the presence of a contract management system. The objective of the study was to investigate the effect of governance structure on supplier performance in service state owned enterprises in Kakamega County . S urvey research design was adopted targeting 120 State Owned Enterprises officials from 15 Service State Owned Enterprises in the County using a census survey. The study was quantitative in nature...
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