Background: Patient satisfaction is an attitude resulting from a person’s general orientation tow... more Background: Patient satisfaction is an attitude resulting from a person’s general orientation towards a total experi-ence of health care. It is a key determinant and a legitimate measure for quality of care. In developing countries, satisfaction studies were conducted mainly on nursing care and outpatient services. Objective: This study aims to measure and describe the level of patient satisfaction within inpatient health care services. Methods: Across sectional study design was conducted from 8 May 2011 to 2 June 2011 at Jimma University Special-ized Hospital. Systematic random sampling technique was employed to recruit participants. A standardized structured questionnaire developed by reviewing similar literatures was used to assess the level of patient satisfaction towards the inpatient services. SPSS version 19 statistical packages were used for data management and analysis. Result: A total of 189 patients participated. The proportion of overall net patient satisfaction was 117 ...
Background: The consumption of non-prescription medicines is on the rise globally. The use of non... more Background: The consumption of non-prescription medicines is on the rise globally. The use of non-prescription drug is often perceived as safe albeit they cause numerous health problems through duplication of therapies, interaction with prescribed medicines and other products. Objective: The objective of this study was to assess customers’ knowledge and attitude towards safety of nonprescription medicines. Methods: an interview based study was conducted among 169 consumers in a randomly selected 10 private pharmacies in Jimma Town, Southwest Ethiopia, from January 28 to February 10, 2013 Results: a total of 169 complete questionairs were available for analysis of which 46(27.2%) bought prescription only medicines whereas 123(72.8%) bought non-prescription medicines: either alone 97(57.4%) or in combination with prescription only medicines 26(15.4%). The decision to use these drugs was mainly (55.3%) based on a pharmacist (55.3%) or on the basis of a personal decisions. The most non-...
Background: Pain management has always been an important part of dental care. Quality use of anal... more Background: Pain management has always been an important part of dental care. Quality use of analgesics is thus paramount in the safe and effective management of dental pain. Objectives: to determine the quality use analgesics in dental out patient in Jimma University Specialized Hospital. Method: In total 302 patient cards were reviewed from 22/01/2013-27/01/2013. Data were analyzed by using SPSS version 19.0.The age and sex distribution, the case and analgesic prescribed for each case were determined by descriptive statistics method “frequency” Results: There were more female patients (55%) than male patients (45%) in this study. The dental disorders most frequently reported in this study were diseases of pulp and periapical tissue (49%). Most of the non-opioid analgesics were administered orally. The most commonly prescribed non-opioid analgesic was Diclofenac (43%) followed by Paracetamol (36%). In total 2.2% analgesics were prescribed concomitantly with gastro protective agent ...
Background: Patient satisfaction is an attitude resulting from a person’s general orientation to... more Background: Patient satisfaction is an attitude resulting from a person’s general orientation towards a total experience of health care. It is a key determinant and a legitimate measure for quality of care. In developing countries, satisfaction studies were conducted mainly on nursing care and outpatient services. Objective: This study aims to measure and describe the level of patient satisfaction within inpatient health care services. Methods: Across sectional study design was conducted from 8 May 2011 to 2 June 2011 at Jimma University Specialized Hospital. Systematic random sampling technique was employed to recruit participants. A standardized structured questionnaire developed by reviewing similar literatures was used to assess the level of patient satisfaction towards the inpatient services. SPSS version 19 statistical packages were used for data management and analysis. Result: A total of 189 patients participated. The proportion of overall net patient satisfaction was 117 (61.9%). Majority of the respondents 148 (78.3%) reported that they got the kind of service they anticipated. Cleanliness of the ward 145 (76.7%) and time to get back to home 27 (14.3%) were found to have the highest and the lowest proportion of satisfied respondents, respectively. Patients with no formal education 60 (76.9%) and patients from the rural areas 75 (68.8%) were satisfied higher than those from their counterparts. Patients at medical 22 (61.1%) and ophthalmology 10 (62.5%) wards were less satisfied than patients in other departments. Conclusion: Nearly two third of the patients were found to be satisfied by the service they received from the hospital. Most of the patients found to be dissatisfied with the nursing, pharmacy and laboratory services, while some others were still dissatisfied with the level of health education, communication and information they received about their illness. Therefore, the hospital administration system should best work on new innovative approach to keep and improve the administrative system, waiting time, hospital stay, hospital accommodation, access for medications and laboratory services to bring patient satisfaction. Nurses and physicians should have to work best to improve health education, communication and understanding between doctors/nurses and patients. Hospital reformation and modern hospital administration system could work best to keep and improve the level of patient satisfaction
Background: The consumption of non-prescription medicines is on the rise globally. The use ... more Background: The consumption of non-prescription medicines is on the rise globally. The use of non-prescription drug is often perceived as safe albeit they cause numerous health problems through duplication of therapies, interaction with prescribed medicines and other products. Objective: The objective of this study was to assess customers’ knowledge and attitude towards safety of nonprescription medicines. Methods: an interview based study was conducted among 169 consumers in a randomly selected 10 private pharmacies in Jimma Town, Southwest Ethiopia, from January 28 to February 10, 2013 Results: a total of 169 complete questionairs were available for analysis of which 46(27.2%) bought prescription only medicines whereas 123(72.8%) bought non-prescription medicines: either alone 97(57.4%) or in combination with prescription only medicines 26(15.4%). The decision to use these drugs was mainly (55.3%) based on a pharmacist (55.3%) or on the basis of a personal decisions. The most non-prescription medicines purchased were Anti-helimentic drugs, followed by dermatologicals, NSAIDs and Paracetamol. Around 45.5% and 8.9% claimed to read carefully the package inserts and to ask pharmacists information about non-prescription medicines respectively. Conclusions: our study discovered a great misconception among consumers towards nonprescription medicines. To the worst, both community pharmacists and physicians backed patients to consume non -prescription medication without appropriate guidance. Thus, giving drug information and awareness creation need to be strengthened to improve knowledge and attitude of Jimma town private pharmacy customers, community pharmacists and physicians about risk factors for nonprescription medicines. Key Words: nonprescription, medicines, customers, safety, drugs
Background:Pain management has always been an important part of dental care. Quality use of analg... more Background:Pain management has always been an important part of dental care. Quality use of analgesics is thus paramount in the safe and effective management of dental pain. Objectives:to determine the quality use analgesics in dental out patient in Jimma University Specialized Hospital. Method:In total 302 patient cards were reviewed from 22/01/2013-27/01/2013. Data were analyzed by using SPSS version 19.0.The age and sex distribution, the case and analgesic prescribed for each case were determined by descriptive statistics method “frequency” Results:There were more female patients (55%) than male patients (45%) in this study. The dental disorders most frequently reported in this study were diseases of pulp and periapical tissue (49%). Most of the non-opioid analgesics were administered orally. The most commonly prescribed non-opioid analgesic was Diclofenac (43%) followed by Paracetamol (36%). In total 2.2% analgesics were prescribed concomitantly with gastro protective agent (Omeprazole). All gastro protective agents (7) were prescribed concomitantly with non-opioid analgesics only. No gastro protective agents were used with opioid analgesic. Conclusion:The prescription analysis demonstrated that pain was neglected and the analgesics available are irrationally used. Moreover, the absence of opiods analgesics in the clinical settings is confirmed by this study. Key Words:Pain, Analgesics, Dentistry, Jimma
Background: Patient satisfaction is an attitude resulting from a person’s general orientation tow... more Background: Patient satisfaction is an attitude resulting from a person’s general orientation towards a total experi-ence of health care. It is a key determinant and a legitimate measure for quality of care. In developing countries, satisfaction studies were conducted mainly on nursing care and outpatient services. Objective: This study aims to measure and describe the level of patient satisfaction within inpatient health care services. Methods: Across sectional study design was conducted from 8 May 2011 to 2 June 2011 at Jimma University Special-ized Hospital. Systematic random sampling technique was employed to recruit participants. A standardized structured questionnaire developed by reviewing similar literatures was used to assess the level of patient satisfaction towards the inpatient services. SPSS version 19 statistical packages were used for data management and analysis. Result: A total of 189 patients participated. The proportion of overall net patient satisfaction was 117 ...
Background: The consumption of non-prescription medicines is on the rise globally. The use of non... more Background: The consumption of non-prescription medicines is on the rise globally. The use of non-prescription drug is often perceived as safe albeit they cause numerous health problems through duplication of therapies, interaction with prescribed medicines and other products. Objective: The objective of this study was to assess customers’ knowledge and attitude towards safety of nonprescription medicines. Methods: an interview based study was conducted among 169 consumers in a randomly selected 10 private pharmacies in Jimma Town, Southwest Ethiopia, from January 28 to February 10, 2013 Results: a total of 169 complete questionairs were available for analysis of which 46(27.2%) bought prescription only medicines whereas 123(72.8%) bought non-prescription medicines: either alone 97(57.4%) or in combination with prescription only medicines 26(15.4%). The decision to use these drugs was mainly (55.3%) based on a pharmacist (55.3%) or on the basis of a personal decisions. The most non-...
Background: Pain management has always been an important part of dental care. Quality use of anal... more Background: Pain management has always been an important part of dental care. Quality use of analgesics is thus paramount in the safe and effective management of dental pain. Objectives: to determine the quality use analgesics in dental out patient in Jimma University Specialized Hospital. Method: In total 302 patient cards were reviewed from 22/01/2013-27/01/2013. Data were analyzed by using SPSS version 19.0.The age and sex distribution, the case and analgesic prescribed for each case were determined by descriptive statistics method “frequency” Results: There were more female patients (55%) than male patients (45%) in this study. The dental disorders most frequently reported in this study were diseases of pulp and periapical tissue (49%). Most of the non-opioid analgesics were administered orally. The most commonly prescribed non-opioid analgesic was Diclofenac (43%) followed by Paracetamol (36%). In total 2.2% analgesics were prescribed concomitantly with gastro protective agent ...
Background: Patient satisfaction is an attitude resulting from a person’s general orientation to... more Background: Patient satisfaction is an attitude resulting from a person’s general orientation towards a total experience of health care. It is a key determinant and a legitimate measure for quality of care. In developing countries, satisfaction studies were conducted mainly on nursing care and outpatient services. Objective: This study aims to measure and describe the level of patient satisfaction within inpatient health care services. Methods: Across sectional study design was conducted from 8 May 2011 to 2 June 2011 at Jimma University Specialized Hospital. Systematic random sampling technique was employed to recruit participants. A standardized structured questionnaire developed by reviewing similar literatures was used to assess the level of patient satisfaction towards the inpatient services. SPSS version 19 statistical packages were used for data management and analysis. Result: A total of 189 patients participated. The proportion of overall net patient satisfaction was 117 (61.9%). Majority of the respondents 148 (78.3%) reported that they got the kind of service they anticipated. Cleanliness of the ward 145 (76.7%) and time to get back to home 27 (14.3%) were found to have the highest and the lowest proportion of satisfied respondents, respectively. Patients with no formal education 60 (76.9%) and patients from the rural areas 75 (68.8%) were satisfied higher than those from their counterparts. Patients at medical 22 (61.1%) and ophthalmology 10 (62.5%) wards were less satisfied than patients in other departments. Conclusion: Nearly two third of the patients were found to be satisfied by the service they received from the hospital. Most of the patients found to be dissatisfied with the nursing, pharmacy and laboratory services, while some others were still dissatisfied with the level of health education, communication and information they received about their illness. Therefore, the hospital administration system should best work on new innovative approach to keep and improve the administrative system, waiting time, hospital stay, hospital accommodation, access for medications and laboratory services to bring patient satisfaction. Nurses and physicians should have to work best to improve health education, communication and understanding between doctors/nurses and patients. Hospital reformation and modern hospital administration system could work best to keep and improve the level of patient satisfaction
Background: The consumption of non-prescription medicines is on the rise globally. The use ... more Background: The consumption of non-prescription medicines is on the rise globally. The use of non-prescription drug is often perceived as safe albeit they cause numerous health problems through duplication of therapies, interaction with prescribed medicines and other products. Objective: The objective of this study was to assess customers’ knowledge and attitude towards safety of nonprescription medicines. Methods: an interview based study was conducted among 169 consumers in a randomly selected 10 private pharmacies in Jimma Town, Southwest Ethiopia, from January 28 to February 10, 2013 Results: a total of 169 complete questionairs were available for analysis of which 46(27.2%) bought prescription only medicines whereas 123(72.8%) bought non-prescription medicines: either alone 97(57.4%) or in combination with prescription only medicines 26(15.4%). The decision to use these drugs was mainly (55.3%) based on a pharmacist (55.3%) or on the basis of a personal decisions. The most non-prescription medicines purchased were Anti-helimentic drugs, followed by dermatologicals, NSAIDs and Paracetamol. Around 45.5% and 8.9% claimed to read carefully the package inserts and to ask pharmacists information about non-prescription medicines respectively. Conclusions: our study discovered a great misconception among consumers towards nonprescription medicines. To the worst, both community pharmacists and physicians backed patients to consume non -prescription medication without appropriate guidance. Thus, giving drug information and awareness creation need to be strengthened to improve knowledge and attitude of Jimma town private pharmacy customers, community pharmacists and physicians about risk factors for nonprescription medicines. Key Words: nonprescription, medicines, customers, safety, drugs
Background:Pain management has always been an important part of dental care. Quality use of analg... more Background:Pain management has always been an important part of dental care. Quality use of analgesics is thus paramount in the safe and effective management of dental pain. Objectives:to determine the quality use analgesics in dental out patient in Jimma University Specialized Hospital. Method:In total 302 patient cards were reviewed from 22/01/2013-27/01/2013. Data were analyzed by using SPSS version 19.0.The age and sex distribution, the case and analgesic prescribed for each case were determined by descriptive statistics method “frequency” Results:There were more female patients (55%) than male patients (45%) in this study. The dental disorders most frequently reported in this study were diseases of pulp and periapical tissue (49%). Most of the non-opioid analgesics were administered orally. The most commonly prescribed non-opioid analgesic was Diclofenac (43%) followed by Paracetamol (36%). In total 2.2% analgesics were prescribed concomitantly with gastro protective agent (Omeprazole). All gastro protective agents (7) were prescribed concomitantly with non-opioid analgesics only. No gastro protective agents were used with opioid analgesic. Conclusion:The prescription analysis demonstrated that pain was neglected and the analgesics available are irrationally used. Moreover, the absence of opiods analgesics in the clinical settings is confirmed by this study. Key Words:Pain, Analgesics, Dentistry, Jimma
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Papers by Tirsit Retta Woldeyohanes
satisfaction studies were conducted mainly on nursing care and outpatient services.
Objective: This study aims to measure and describe the level of patient satisfaction within inpatient health care
services.
Methods: Across sectional study design was conducted from 8 May 2011 to 2 June 2011 at Jimma University Specialized Hospital. Systematic random sampling technique was employed to recruit participants. A standardized structured
questionnaire developed by reviewing similar literatures was used to assess the level of patient satisfaction towards
the inpatient services. SPSS version 19 statistical packages were used for data management and analysis.
Result: A total of 189 patients participated. The proportion of overall net patient satisfaction was 117 (61.9%). Majority of the respondents 148 (78.3%) reported that they got the kind of service they anticipated. Cleanliness of the ward
145 (76.7%) and time to get back to home 27 (14.3%) were found to have the highest and the lowest proportion of
satisfied respondents, respectively. Patients with no formal education 60 (76.9%) and patients from the rural areas 75
(68.8%) were satisfied higher than those from their counterparts. Patients at medical 22 (61.1%) and ophthalmology
10 (62.5%) wards were less satisfied than patients in other departments.
Conclusion: Nearly two third of the patients were found to be satisfied by the service they received from the hospital. Most of the patients found to be dissatisfied with the nursing, pharmacy and laboratory services, while some
others were still dissatisfied with the level of health education, communication and information they received about
their illness. Therefore, the hospital administration system should best work on new innovative approach to keep and
improve the administrative system, waiting time, hospital stay, hospital accommodation, access for medications and
laboratory services to bring patient satisfaction. Nurses and physicians should have to work best to improve health
education, communication and understanding between doctors/nurses and patients. Hospital reformation and modern hospital administration system could work best to keep and improve the level of patient satisfaction
drug is often perceived as safe albeit they cause numerous health problems through duplication of therapies,
interaction with prescribed medicines and other products.
Objective: The objective of this study was to assess customers’ knowledge and attitude towards safety of nonprescription medicines.
Methods: an interview based study was conducted among 169 consumers in a randomly selected 10 private
pharmacies in Jimma Town, Southwest Ethiopia, from January 28 to February 10, 2013
Results: a total of 169 complete questionairs were available for analysis of which 46(27.2%) bought prescription
only medicines whereas 123(72.8%) bought non-prescription medicines: either alone 97(57.4%) or in combination
with prescription only medicines 26(15.4%). The decision to use these drugs was mainly (55.3%) based on a
pharmacist (55.3%) or on the basis of a personal decisions. The most non-prescription medicines purchased were
Anti-helimentic drugs, followed by dermatologicals, NSAIDs and Paracetamol. Around 45.5% and 8.9% claimed to
read carefully the package inserts and to ask pharmacists information about non-prescription medicines
respectively.
Conclusions: our study discovered a great misconception among consumers towards nonprescription medicines. To
the worst, both community pharmacists and physicians backed patients to consume non -prescription medication
without appropriate guidance. Thus, giving drug information and awareness creation need to be strengthened to
improve knowledge and attitude of Jimma town private pharmacy customers, community pharmacists and
physicians about risk factors for nonprescription medicines.
Key Words: nonprescription, medicines, customers, safety, drugs
in the safe and effective management of dental pain.
Objectives:to determine the quality use analgesics in dental out patient in Jimma University Specialized Hospital.
Method:In total 302 patient cards were reviewed from 22/01/2013-27/01/2013. Data were analyzed by using SPSS version
19.0.The age and sex distribution, the case and analgesic prescribed for each case were determined by descriptive statistics
method “frequency”
Results:There were more female patients (55%) than male patients (45%) in this study. The dental disorders most frequently
reported in this study were diseases of pulp and periapical tissue (49%). Most of the non-opioid analgesics were administered
orally. The most commonly prescribed non-opioid analgesic was Diclofenac (43%) followed by Paracetamol (36%). In total 2.2%
analgesics were prescribed concomitantly with gastro protective agent (Omeprazole). All gastro protective agents (7) were prescribed concomitantly with non-opioid analgesics only. No gastro protective agents were used with opioid analgesic.
Conclusion:The prescription analysis demonstrated that pain was neglected and the analgesics available are irrationally used.
Moreover, the absence of opiods analgesics in the clinical settings is confirmed by this study.
Key Words:Pain, Analgesics, Dentistry, Jimma
satisfaction studies were conducted mainly on nursing care and outpatient services.
Objective: This study aims to measure and describe the level of patient satisfaction within inpatient health care
services.
Methods: Across sectional study design was conducted from 8 May 2011 to 2 June 2011 at Jimma University Specialized Hospital. Systematic random sampling technique was employed to recruit participants. A standardized structured
questionnaire developed by reviewing similar literatures was used to assess the level of patient satisfaction towards
the inpatient services. SPSS version 19 statistical packages were used for data management and analysis.
Result: A total of 189 patients participated. The proportion of overall net patient satisfaction was 117 (61.9%). Majority of the respondents 148 (78.3%) reported that they got the kind of service they anticipated. Cleanliness of the ward
145 (76.7%) and time to get back to home 27 (14.3%) were found to have the highest and the lowest proportion of
satisfied respondents, respectively. Patients with no formal education 60 (76.9%) and patients from the rural areas 75
(68.8%) were satisfied higher than those from their counterparts. Patients at medical 22 (61.1%) and ophthalmology
10 (62.5%) wards were less satisfied than patients in other departments.
Conclusion: Nearly two third of the patients were found to be satisfied by the service they received from the hospital. Most of the patients found to be dissatisfied with the nursing, pharmacy and laboratory services, while some
others were still dissatisfied with the level of health education, communication and information they received about
their illness. Therefore, the hospital administration system should best work on new innovative approach to keep and
improve the administrative system, waiting time, hospital stay, hospital accommodation, access for medications and
laboratory services to bring patient satisfaction. Nurses and physicians should have to work best to improve health
education, communication and understanding between doctors/nurses and patients. Hospital reformation and modern hospital administration system could work best to keep and improve the level of patient satisfaction
drug is often perceived as safe albeit they cause numerous health problems through duplication of therapies,
interaction with prescribed medicines and other products.
Objective: The objective of this study was to assess customers’ knowledge and attitude towards safety of nonprescription medicines.
Methods: an interview based study was conducted among 169 consumers in a randomly selected 10 private
pharmacies in Jimma Town, Southwest Ethiopia, from January 28 to February 10, 2013
Results: a total of 169 complete questionairs were available for analysis of which 46(27.2%) bought prescription
only medicines whereas 123(72.8%) bought non-prescription medicines: either alone 97(57.4%) or in combination
with prescription only medicines 26(15.4%). The decision to use these drugs was mainly (55.3%) based on a
pharmacist (55.3%) or on the basis of a personal decisions. The most non-prescription medicines purchased were
Anti-helimentic drugs, followed by dermatologicals, NSAIDs and Paracetamol. Around 45.5% and 8.9% claimed to
read carefully the package inserts and to ask pharmacists information about non-prescription medicines
respectively.
Conclusions: our study discovered a great misconception among consumers towards nonprescription medicines. To
the worst, both community pharmacists and physicians backed patients to consume non -prescription medication
without appropriate guidance. Thus, giving drug information and awareness creation need to be strengthened to
improve knowledge and attitude of Jimma town private pharmacy customers, community pharmacists and
physicians about risk factors for nonprescription medicines.
Key Words: nonprescription, medicines, customers, safety, drugs
in the safe and effective management of dental pain.
Objectives:to determine the quality use analgesics in dental out patient in Jimma University Specialized Hospital.
Method:In total 302 patient cards were reviewed from 22/01/2013-27/01/2013. Data were analyzed by using SPSS version
19.0.The age and sex distribution, the case and analgesic prescribed for each case were determined by descriptive statistics
method “frequency”
Results:There were more female patients (55%) than male patients (45%) in this study. The dental disorders most frequently
reported in this study were diseases of pulp and periapical tissue (49%). Most of the non-opioid analgesics were administered
orally. The most commonly prescribed non-opioid analgesic was Diclofenac (43%) followed by Paracetamol (36%). In total 2.2%
analgesics were prescribed concomitantly with gastro protective agent (Omeprazole). All gastro protective agents (7) were prescribed concomitantly with non-opioid analgesics only. No gastro protective agents were used with opioid analgesic.
Conclusion:The prescription analysis demonstrated that pain was neglected and the analgesics available are irrationally used.
Moreover, the absence of opiods analgesics in the clinical settings is confirmed by this study.
Key Words:Pain, Analgesics, Dentistry, Jimma