Inquiry : a journal of medical care organization, provision and financing, 2017
The medical services market is rapidly expanding around the world, following the experience of th... more The medical services market is rapidly expanding around the world, following the experience of the industrialized Western economies. Cultural differences make existing assumptions about health care quality risky to export, leading to an increasing interest in understanding patient satisfaction with care within non-Western contexts. Within the Greater China region, both Western and traditional Chinese medicine coexist, yet there is a lack of research instruments that include distinct values of Chinese patients. This article reports the development of a measure of Chinese patient satisfaction with outpatient care. We describe the foundation of the scale in a qualitative report that includes 8 dimensions of Chinese patient satisfaction. A sample of 400 Chinese patients completed the final instrument. A quantitative analytical procedure leads to a 6-dimension and 27-item instrument to measure Chinese patients' satisfaction with outpatient care. Our proposed instrument has good inter...
Journal of Hospitality Marketing Management, Oct 17, 2008
Page 1. Restaurant Service Failure Recoveries: Role Expectations in a Chinese Cultural Setting Cl... more Page 1. Restaurant Service Failure Recoveries: Role Expectations in a Chinese Cultural Setting Clyde A. Warden Stephen Chi-Tsun Huang Judy F. Chen ABSTRACT. This research explores service failure-recovery strategies ...
Page 1. Chinese Negotiators' Subjective Variations in Intercultural Negotiations Clyde A... more Page 1. Chinese Negotiators' Subjective Variations in Intercultural Negotiations Clyde A. Warden Judy F. Chen ABSTRACT. Chinese negotiators are known to have a negotiation emphasis that differs from their Western counterparts, especially in issues of face and conflict. ...
International Journal of Service Industry Management, 2003
... (1995), with an inter-rater agreement rate ... Figure 4 Ex post facto increase of intercultur... more ... (1995), with an inter-rater agreement rate ... Figure 4 Ex post facto increase of intercultural recovery effectiveness. ... Hofstede, G. (1995), "The business of international business is culture", in Jackson, T. (Eds),Cross-Cultural Management, Butterworth-Heinemann, Oxford, pp.150-65. ...
Journal of Hospitality Marketing & Management, 2008
Page 1. Restaurant Service Failure Recoveries: Role Expectations in a Chinese Cultural Setting Cl... more Page 1. Restaurant Service Failure Recoveries: Role Expectations in a Chinese Cultural Setting Clyde A. Warden Stephen Chi-Tsun Huang Judy F. Chen ABSTRACT. This research explores service failure-recovery strategies ...
Page 1. Fatal Service Failures Across Cultures Tsung-Chi Liu Clyde A. Warden Chi-Hsun Lee Chi-Tsu... more Page 1. Fatal Service Failures Across Cultures Tsung-Chi Liu Clyde A. Warden Chi-Hsun Lee Chi-Tsun Huang ... Tsung-Chi Liu is Associate Professor, National Chen Kung University, Taiwan. Clyde A. Warden is Associate Professor, Chaoyang University of Technology, Taiwan. ...
... their potential L2 skills. To what extent are the motivations in an EFL context similar to or... more ... their potential L2 skills. To what extent are the motivations in an EFL context similar to or different from those of an ESL setting? Research contrasting different educational settings has included different cultural groups (Kuhlemeier et al. ... Reengineering SLA Theory: Western vs. ...
ABSTRACT Whereas many researchers have examined differences in values and behavior between Wester... more ABSTRACT Whereas many researchers have examined differences in values and behavior between Westerners and Asians, fewer have investigated differences within Asian cultural groups. A recent government initiative in Taiwan to encourage international education has led to the development of an international MBA program at the National Cheng Kung University in Tainan; both Chinese and Southeast Asian students participate in the program. They exhibit different behaviors in their classes, particularly in their postings in online discussion boards. For reasons that can be partly explained by the students’ responses on a Chinese-Value Survey, Chinese students tend to post fewer messages than Southeast Asians, and both groups post fewer messages than Westerners in the classes under study. Instructors in multicultural classes have to consider such differences when they design assignments and set expectations for students in online discussions.
... 1 High Tech & High Tradition: Chinese Cultural Influences on Poultry Channel Switching Ju... more ... 1 High Tech & High Tradition: Chinese Cultural Influences on Poultry Channel Switching Judy F. Chen 1* Clyde A. Warden 2 Jhen Chen 3 ... Food and eating: Some persisting questions. In W.Belasco and P. Scranton (Eds.), Food nations: Selling taste in consumer societies (pp. ...
Asia Pacific Journal of Marketing and Logistics, 2009
Purpose The purpose of this paper is to extend research on metaphors of consumption to a Chines... more Purpose The purpose of this paper is to extend research on metaphors of consumption to a Chinese cultural setting, specifically examining consumer thoughts related the Chinese concept of renao (hot and noisy). Design/methodology/approach The Zaltman Metaphor Elicitation ...
Page 1. Chinese Negotiators' Subjective Variations in Intercultural Negotiations Clyde A... more Page 1. Chinese Negotiators' Subjective Variations in Intercultural Negotiations Clyde A. Warden Judy F. Chen ABSTRACT. Chinese negotiators are known to have a negotiation emphasis that differs from their Western counterparts, especially in issues of face and conflict. ...
MARKETING COMMUNICATION ON THE WEB Goodyear (1996) has pointed out that branding is a dialogue wi... more MARKETING COMMUNICATION ON THE WEB Goodyear (1996) has pointed out that branding is a dialogue with the consum-ers in nations with high levels of consum-erism, regardless of culture. What mes-sage is being sent in this dialogue when the extent of localized ...
Inquiry : a journal of medical care organization, provision and financing, 2017
The medical services market is rapidly expanding around the world, following the experience of th... more The medical services market is rapidly expanding around the world, following the experience of the industrialized Western economies. Cultural differences make existing assumptions about health care quality risky to export, leading to an increasing interest in understanding patient satisfaction with care within non-Western contexts. Within the Greater China region, both Western and traditional Chinese medicine coexist, yet there is a lack of research instruments that include distinct values of Chinese patients. This article reports the development of a measure of Chinese patient satisfaction with outpatient care. We describe the foundation of the scale in a qualitative report that includes 8 dimensions of Chinese patient satisfaction. A sample of 400 Chinese patients completed the final instrument. A quantitative analytical procedure leads to a 6-dimension and 27-item instrument to measure Chinese patients' satisfaction with outpatient care. Our proposed instrument has good inter...
Journal of Hospitality Marketing Management, Oct 17, 2008
Page 1. Restaurant Service Failure Recoveries: Role Expectations in a Chinese Cultural Setting Cl... more Page 1. Restaurant Service Failure Recoveries: Role Expectations in a Chinese Cultural Setting Clyde A. Warden Stephen Chi-Tsun Huang Judy F. Chen ABSTRACT. This research explores service failure-recovery strategies ...
Page 1. Chinese Negotiators' Subjective Variations in Intercultural Negotiations Clyde A... more Page 1. Chinese Negotiators' Subjective Variations in Intercultural Negotiations Clyde A. Warden Judy F. Chen ABSTRACT. Chinese negotiators are known to have a negotiation emphasis that differs from their Western counterparts, especially in issues of face and conflict. ...
International Journal of Service Industry Management, 2003
... (1995), with an inter-rater agreement rate ... Figure 4 Ex post facto increase of intercultur... more ... (1995), with an inter-rater agreement rate ... Figure 4 Ex post facto increase of intercultural recovery effectiveness. ... Hofstede, G. (1995), "The business of international business is culture", in Jackson, T. (Eds),Cross-Cultural Management, Butterworth-Heinemann, Oxford, pp.150-65. ...
Journal of Hospitality Marketing & Management, 2008
Page 1. Restaurant Service Failure Recoveries: Role Expectations in a Chinese Cultural Setting Cl... more Page 1. Restaurant Service Failure Recoveries: Role Expectations in a Chinese Cultural Setting Clyde A. Warden Stephen Chi-Tsun Huang Judy F. Chen ABSTRACT. This research explores service failure-recovery strategies ...
Page 1. Fatal Service Failures Across Cultures Tsung-Chi Liu Clyde A. Warden Chi-Hsun Lee Chi-Tsu... more Page 1. Fatal Service Failures Across Cultures Tsung-Chi Liu Clyde A. Warden Chi-Hsun Lee Chi-Tsun Huang ... Tsung-Chi Liu is Associate Professor, National Chen Kung University, Taiwan. Clyde A. Warden is Associate Professor, Chaoyang University of Technology, Taiwan. ...
... their potential L2 skills. To what extent are the motivations in an EFL context similar to or... more ... their potential L2 skills. To what extent are the motivations in an EFL context similar to or different from those of an ESL setting? Research contrasting different educational settings has included different cultural groups (Kuhlemeier et al. ... Reengineering SLA Theory: Western vs. ...
ABSTRACT Whereas many researchers have examined differences in values and behavior between Wester... more ABSTRACT Whereas many researchers have examined differences in values and behavior between Westerners and Asians, fewer have investigated differences within Asian cultural groups. A recent government initiative in Taiwan to encourage international education has led to the development of an international MBA program at the National Cheng Kung University in Tainan; both Chinese and Southeast Asian students participate in the program. They exhibit different behaviors in their classes, particularly in their postings in online discussion boards. For reasons that can be partly explained by the students’ responses on a Chinese-Value Survey, Chinese students tend to post fewer messages than Southeast Asians, and both groups post fewer messages than Westerners in the classes under study. Instructors in multicultural classes have to consider such differences when they design assignments and set expectations for students in online discussions.
... 1 High Tech & High Tradition: Chinese Cultural Influences on Poultry Channel Switching Ju... more ... 1 High Tech & High Tradition: Chinese Cultural Influences on Poultry Channel Switching Judy F. Chen 1* Clyde A. Warden 2 Jhen Chen 3 ... Food and eating: Some persisting questions. In W.Belasco and P. Scranton (Eds.), Food nations: Selling taste in consumer societies (pp. ...
Asia Pacific Journal of Marketing and Logistics, 2009
Purpose The purpose of this paper is to extend research on metaphors of consumption to a Chines... more Purpose The purpose of this paper is to extend research on metaphors of consumption to a Chinese cultural setting, specifically examining consumer thoughts related the Chinese concept of renao (hot and noisy). Design/methodology/approach The Zaltman Metaphor Elicitation ...
Page 1. Chinese Negotiators' Subjective Variations in Intercultural Negotiations Clyde A... more Page 1. Chinese Negotiators' Subjective Variations in Intercultural Negotiations Clyde A. Warden Judy F. Chen ABSTRACT. Chinese negotiators are known to have a negotiation emphasis that differs from their Western counterparts, especially in issues of face and conflict. ...
MARKETING COMMUNICATION ON THE WEB Goodyear (1996) has pointed out that branding is a dialogue wi... more MARKETING COMMUNICATION ON THE WEB Goodyear (1996) has pointed out that branding is a dialogue with the consum-ers in nations with high levels of consum-erism, regardless of culture. What mes-sage is being sent in this dialogue when the extent of localized ...
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