Luay Anaya
Assistant Professor in Business Information Technology at PSUT, Jordan. I have worked as PhD Research Fellow at the Department of Information Systems, University of Agder (UiA), in Norway from August 2012 till May 2016.The main task at UiA was to carry out research to undertake a doctorate study, and to assist in teaching of some courses by delivering lectures for bachelor and master students in different topics. The title of the thesis is “Realizing Benefits from Enterprise Systems”. Before that, I have accomplished my master of science in IT Management – Project Management stream (2011) from the British University in Dubai, in collaboration with University of Edinburgh and University of Manchester. However, realizing benefits and creating value from IT remains one of my research interest, combined with an interest in project management, enterprise systems, and IT-enabled changes and innovations. My research appears in various international journals and conferences, such as International Journal of Information Systems and Project Management, Business Process Management Journal, CENTERIS, UKAIS, ECIME, and EMCIS. Furthermore, I have served as a reviewer for different scientific journals and conferences such as Business Process Management Journal, HICSS, and ECIS. Formerly, I had worked as an IT professional for 15 years in Jordan, Palestine, and the United Arab Emirates. My practical experience was focused in delivering information systems, gathering business requirements, systems design and modeling, database management, systems development and integration, training and support and team leadership in governmental entities, financial services and healthcare organizations. I am also certified as Project Management Professional (PMP), PRINCE 2 Foundation, and ITIL V3 Foundation.
Address: Kristiansand, Vest-Agder, Norway
Address: Kristiansand, Vest-Agder, Norway
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Papers by Luay Anaya
suggest that new ventures can experience fewer challenges in realizing business benefits because they can more easily adopt business processes that match the software features. New
ventures do not have entrenched business practices, historical business processes, or persistent
culture, factors that have been found to impede realization of ERP benefits. This study
recommends that new ventures, especially those who have adequate resources and expect to
consistently grow in the market, should consider implementing ERP systems in the early stages, because such systems can help in establishing business operations and can support business
growth. Further, many of the known barriers that obstruct benefits from ERP systems do not seem to occur in newly established firms.
– The purpose of this paper is to articulate clear understanding about the role of enterprise information systems (EIS) in developing innovative business practices. Particularly, it aims to explore the different ways that make EIS enables innovation development.
Design/methodology/approach
– The study adopted exploratory case study, based on qualitative approach. Investigations included two case studies each involved interviewing a number of senior information technology staff, working at these cases.
Findings
– The paper provides empirical insights about the EIS role in enabling innovation. The analysis of the case studies revealed that integrating an EIS with other system(s) or with digital devices can provide new practices that could not be easily available without these technologies. The study also found that applying data analytics tools into data accumulated from EIS, to extract new insights, lead to innovative practices.
Practical implications
– The study provides a set of recommendations for organizations interested to maximize the benefits from their investments in EIS.
Originality/value
– The paper provides evidences from cases in United Arab Emirates for the EIS role in enabling business innovation.
(ERP) systems in particular. Despite the notable studies on the advantages of an EIS, many organizations are not
satisfied with the benefits or advantages gained. At the same time, it is assumed that such systems with increasing
innovations and technological enhancements would generate abundant business advantages, if organizations exploited
these opportunities. The investigation in this work drew on the sociomateriality perspective, using imbrication notion,
and focused on a telecomm case study to examine how organizations can exploit the technological possibilities of an
EIS to create business benefits. The study findings suggest that business benefits can be achieved when the EIS as a
technical system is interwoven with the organizational work in which both dynamically change in practice (not from the
technical features of the system), when the system provides interesting and beneficial technological possibilities that
attract organizations, and when the firm has the organizational capabilities to translate these possibilities into real
business benefits.
ERP system. The Palestinian context is quite challenging, with uncertainty and frequent changes in regulations. This study
investigates what the company achieved from the system and what the company did to ensure such successful benefits
realisation. Six areas were important to secure the potential benefits from the system. First, the company’s management
was technology proficient and was able to understand the obstacles to realising the potential benefits. Second, the
implementation proceeded with well‐managed changes. Third, the company established a long‐term business partnership
with the implementation company. Fourth, the company surveyed similar companies’ experiences implementing ERP in
several countries in the Middle East. Fifth, the company allocated significant time and resources for motivating employees.
Sixth, the company allocated ample time for end user training.
benefits managements techniques, can help organizations realise substantial benefits from the system.
The results of this study also suggest that broad expectations and wide-ranging objectives are determined in the early stage, without detailed specification of the benefits. The findings also emphasise that a low level of customisation can lead to improved realisation of benefits.
suggest that new ventures can experience fewer challenges in realizing business benefits because they can more easily adopt business processes that match the software features. New
ventures do not have entrenched business practices, historical business processes, or persistent
culture, factors that have been found to impede realization of ERP benefits. This study
recommends that new ventures, especially those who have adequate resources and expect to
consistently grow in the market, should consider implementing ERP systems in the early stages, because such systems can help in establishing business operations and can support business
growth. Further, many of the known barriers that obstruct benefits from ERP systems do not seem to occur in newly established firms.
– The purpose of this paper is to articulate clear understanding about the role of enterprise information systems (EIS) in developing innovative business practices. Particularly, it aims to explore the different ways that make EIS enables innovation development.
Design/methodology/approach
– The study adopted exploratory case study, based on qualitative approach. Investigations included two case studies each involved interviewing a number of senior information technology staff, working at these cases.
Findings
– The paper provides empirical insights about the EIS role in enabling innovation. The analysis of the case studies revealed that integrating an EIS with other system(s) or with digital devices can provide new practices that could not be easily available without these technologies. The study also found that applying data analytics tools into data accumulated from EIS, to extract new insights, lead to innovative practices.
Practical implications
– The study provides a set of recommendations for organizations interested to maximize the benefits from their investments in EIS.
Originality/value
– The paper provides evidences from cases in United Arab Emirates for the EIS role in enabling business innovation.
(ERP) systems in particular. Despite the notable studies on the advantages of an EIS, many organizations are not
satisfied with the benefits or advantages gained. At the same time, it is assumed that such systems with increasing
innovations and technological enhancements would generate abundant business advantages, if organizations exploited
these opportunities. The investigation in this work drew on the sociomateriality perspective, using imbrication notion,
and focused on a telecomm case study to examine how organizations can exploit the technological possibilities of an
EIS to create business benefits. The study findings suggest that business benefits can be achieved when the EIS as a
technical system is interwoven with the organizational work in which both dynamically change in practice (not from the
technical features of the system), when the system provides interesting and beneficial technological possibilities that
attract organizations, and when the firm has the organizational capabilities to translate these possibilities into real
business benefits.
ERP system. The Palestinian context is quite challenging, with uncertainty and frequent changes in regulations. This study
investigates what the company achieved from the system and what the company did to ensure such successful benefits
realisation. Six areas were important to secure the potential benefits from the system. First, the company’s management
was technology proficient and was able to understand the obstacles to realising the potential benefits. Second, the
implementation proceeded with well‐managed changes. Third, the company established a long‐term business partnership
with the implementation company. Fourth, the company surveyed similar companies’ experiences implementing ERP in
several countries in the Middle East. Fifth, the company allocated significant time and resources for motivating employees.
Sixth, the company allocated ample time for end user training.
benefits managements techniques, can help organizations realise substantial benefits from the system.
The results of this study also suggest that broad expectations and wide-ranging objectives are determined in the early stage, without detailed specification of the benefits. The findings also emphasise that a low level of customisation can lead to improved realisation of benefits.