This paper explores how a company in the Palestinian territories managed to realise substantial benefits from an ERP system. The Palestinian context is quite challenging, with uncertainty and frequent changes in regulations. This study... more
This paper explores how a company in the Palestinian territories managed to realise substantial benefits from an
ERP system. The Palestinian context is quite challenging, with uncertainty and frequent changes in regulations. This study
investigates what the company achieved from the system and what the company did to ensure such successful benefits
realisation. Six areas were important to secure the potential benefits from the system. First, the company’s management
was technology proficient and was able to understand the obstacles to realising the potential benefits. Second, the
implementation proceeded with well‐managed changes. Third, the company established a long‐term business partnership
with the implementation company. Fourth, the company surveyed similar companies’ experiences implementing ERP in
several countries in the Middle East. Fifth, the company allocated significant time and resources for motivating employees.
Sixth, the company allocated ample time for end user training.
An analytics-empowered enterprise system looks to many organizations to be a far-fetched target, owing to the vast amounts of factors that need to be controlled across the implementation lifecycle activities, especially during usage and... more
An analytics-empowered enterprise system looks to many organizations to be a far-fetched target, owing to the vast amounts of factors that need to be controlled across the implementation lifecycle activities, especially during usage and maintenance phases. On the other hand, advanced analytics techniques such as machine learning and data mining have been strongly present in academic as well as industrial arenas through robust classification and prediction. Correspondingly, this paper is set out to address a methodological approach that works on tackling post-live implementation activities, focusing on employing advanced analytics techniques to detect (business process) problems, find and recommend a solution to them, and confirm the solution. The objective is to make enterprise systems self-moderated by reducing the reliance on vendor support. The paper will profile an advanced analytics engine architecture fitted on top of an enterprise system to demonstrate the approach. Employing an advanced analytics engine has the potential to support post-implementation activities. Our research is innovative in two ways: (1) it enables enterprise systems to become self-moderated and increase their availability; and (2) the IT artifact i.e., the analytics engine, has the potential to solve other problems and be used by other systems, e.g., HRIS. This paper is beneficial to businesses implementing enterprise systems. It highlights how enterprise systems could be safeguarded from retirement caused by post-implementation problems.
An analytics-empowered enterprise system looks to many organizations to be a far-fetched target, owing to the vast amounts of factors that need to be controlled across the implementation lifecycle activities, especially during usage and... more
An analytics-empowered enterprise system looks to many organizations to be a far-fetched target, owing to the vast amounts of factors that need to be controlled across the implementation lifecycle activities, especially during usage and maintenance phases. On the other hand, advanced analytics techniques such as machine learning and data mining have been strongly present in academic as well as industrial arenas through robust classification and prediction. Correspondingly, this paper is set out to address a methodological approach that works on tackling post-live implementation activities, focusing on employing advanced analytics techniques to detect (business process) problems, find and recommend a solution to them, and confirm the solution. The objective is to make enterprise systems self-moderated by reducing the reliance on vendor support. The paper will profile an advanced analytics engine architecture fitted on top of an enterprise system to demonstrate the approach. Employing...
