Shipping policy
At RC Pit Lane, we are committed to providing a seamless and reliable shipping experience for our valued customers. Please review our shipping policy for a clear understanding of our processes:
Order Processing Time:
Orders placed before 12:00pm EST typically ship the same day (excluding weekends and holidays).
Domestic (USA) Shipping Methods:
We offer a variety of shipping options to meet your needs, including standard, expedited, express and free shipping. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please note we do not offer a pick-up service or walk-ins. All orders must be shipped.
Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment in real time.
Shipping Costs:
Shipping costs are calculated based on the weight of your order and the selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.
International Shipping:
We proudly offer international shipping to select destinations worldwide. International shipping rates and delivery times vary based on the destination. These will be presented at the checkout. We currently ship to the following international destinations from the USA:
- Austria
- Belgium
- Canada
- Denmark
- France
- Germany
- Italy
- Netherlands
- Norway
- Spain
- Sweden
- Switzerland
- United Kingdom
International Customs and Duties:
As a convenience to our international customers, customs duties, taxes, and fees are displayed and charged at the checkout. Our international partner (Global-e) will remit the customs duties, taxes, and fees to the appropriate authority in your country. Whilst every effort is made to accurately collect the exact customs duties, taxes and fees at checkout, on occasion, the destination country may determine additional customs duties, taxes, and fees are required. In this instance, it will be the responsibility of the customer to cover these additional charges.
Address Accuracy:
Customers are responsible for providing accurate and complete shipping information during the checkout process. Please double-check your shipping address to ensure successful delivery.
Shipping Delays:
While we make every effort to deliver orders on time, unforeseen circumstances such as weather conditions or carrier delays may impact delivery times. We appreciate your patience in such situations.
Order Tracking:
Use the tracking information provided to stay updated on the status of your order. If you have any concerns about the delivery status, please contact our customer support team for assistance.
Free Shipping:
Applies to all eligible merchandise which exceeds $90 US dollars (excludes taxes, fees, gift certificates, coupons, some bundles, international, team and dealer orders).
Shipping Restrictions:
Certain products such as batteries and oils require special shipping. Shipping options for these products will be presented at the checkout.
Contact Information:
For any questions or concerns related to shipping, please reach out to our customer support team at help@rcpitlane.com