The use of timely, accurate, and relevant information is crucial for supply chain performance. In... more The use of timely, accurate, and relevant information is crucial for supply chain performance. In this technological era, supply chain players exchange information by using electronic platforms to share demand and inventory data in real time. Likewise, within the firm, executives and managers would also rely on the information flows and sharing between the business units or departments for their decision making. Extant literature reveals that there is a strong research emphasis on information sharing practices between firms, and little on the information sharing practices within the firms for supply chain efficiencies. Even though many modern businesses have implemented IT systems such ERP system to facilitate information sharing, research has shown that information obtained from the such systems can still be lagged or distorted, resulting in supply chain inefficiencies. As such, this paper proposes the use of social network analysis (SNA) approach to investigate the information flows among the departments or business units (BU) within an organisation to understand the bottlenecks of information flows.
The 25th Australasian Conference on Information Systems, Dec 8, 2014
In the last decade, organisations throughout the world have adopted sophisticated Enterprise (or ... more In the last decade, organisations throughout the world have adopted sophisticated Enterprise (or ERP) Systems to help improve their business capabilities. However, research has shown that not all adopters have fully realised the benefits from their Enterprise Systems (ES) investments. The achievement of ES benefits is dependent on organisational factors that are often contingent in nature. This paper investigates how organisational learning, organisational innovation and other contingent factors inherent to ES implementation projects impact ES benefit realisation. It includes a review of literature on factors for ES benefits, analysis and findings of the research that has been accomplished via interviews with ES managers in nine large Australia organisations.
The 25th Australasian Conference on Information Systems, Dec 8, 2014
Enterprise Systems (ES) are complex IT systems adopted by organisations to support business and i... more Enterprise Systems (ES) are complex IT systems adopted by organisations to support business and increased productivity and efficiencies from integration, automation and reengineering of processes, as well as management of large volumes of data. Although investment in ES implementations is large, not all organisations achieve the benefits anticipated from ES implementations. A critical review of literature suggests that contingency factors such as organisational learning and innovation have an impact on ES benefits achieved. The conceptual framework proposed in this paper extends an exploratory study on the impact of organisational learning and innovation on ES benefits realisation using the Competing Value Theory for evaluating ES benefits.
19th International Symposium on Logistics (ISL) Proceedings 2014, 2014
Purpose of this paper: In most industries, the bulk of the supply chain wastes occur post-consump... more Purpose of this paper: In most industries, the bulk of the supply chain wastes occur post-consumption. Consumers participating in retailer-sponsored product recycling or renewal programs play a significant role in reducing supply chain wastes. Extant literature on green supply chain collaboration tends to focus on the business-to-business relationships between supply chain partners, paying little attention to the role of the individual consumers. This study examines factors influencing consumer intention to collaborate in retailer-sponsored recycling programs and green initiatives aimed at reducing post-consumption wastes. Design/methodology/approach: Drawing on the tenets of Theory of Planned Behavior and Social Exchange Theory, a model of green consumerism was first developed comprising six constructs: Green Attitude, Subjective Norms, Perceived Behavioral Control, Incentives, Green Intention, and Green Collaboration. The model was tested using data collected via a mixed-mode questionnaire from consumers aged 18 and above resident in Singapore and Australia. A total of 189 completed responses from both countries were obtained: Singapore (103) and Australia (86). The analysis followed a four-step structural equation modeling (SEM) approach: unrestricted model, measurement model, structural model, and pre-specified model. An exploratory factor analysis on the unrestricted model resulted in Green Collaboration being divided into Green Purchase and Green Participation and Incentives split into Explicit Incentives and Implicit Incentives, producing a conceptual green consumerism model with eight constructs linked by seven hypotheses. The validity and reliability of each factor from the unrestricted model of both the Australian and Singapore samples were then tested using multiple-group item response theory. The resulting measurement models were then employed to develop structural models using multiple-group SEM technique. The structural models were subsequently modified to increase their parsimony in the fourth pre-specified model stage. Findings: Both the Australia’s and Singapore’s models indicate that green intention positively affects green purchase. Both models also reveal that the presence of implicit incentives will lead to a strong predilection toward green collaboration, implying more green purchase and a higher level of green participation. The results suggest that in Singapore consumers normally purchase green products before participating in other green activities. In contrast, in Australia green participation need not be preceded by green purchase. These behavioral differences underscore the dissimilar approaches adopted by customers in the two countries in response to green supply chain collaboration. Value: Studies that frame eco-friendly consumer practices within a green supply chain are rare. This study sheds light on how consumers in two dissimilar cultures could contribute to green supply chain collaboration through their individual behavior and through influencing the practices of firms which they patronise. Research limitations/implications: The findings underscore the importance of embedding socio-cultural factors in studying consumer participation in green supply chain collaboration. The applicability of the model should be further tested in other socio-cultural settings. Practical implications: This study offers insights for retail managers in the two countries to develop effective policy and other measures to entice consumers to engage in green purchase and participate in green incentives.
Proceedings of 24th Australasian Conference on Information Systems , Dec 2013
Demand supply chain management (DSCM), which integrates market segmentation with supply chain str... more Demand supply chain management (DSCM), which integrates market segmentation with supply chain strategy supported by proper alignment in organizational configuration, is regarded by researchers as the next stage of evolution of supply chain management. Through an exploratory case study of the pharmaceutical industry, this study investigates the role of information systems / information technology (IS/IT) as an enabler of DSCM. The findings reveal that there is little alignment between IS and supply chain strategy even though technology is used widely in the company that is investigated. The lack of alignment has prevented the organisation from being DSCM capable. The study highlights the impacts of lack of alignment between IS and DSCM and helps practitioners understand the implications.
Proceedings of 27th Australian and New Zealand Academy of Management Conference (ANZAM 2013), 2013
This paper explores the applicability of the demand-supply chain management (DSCM) approach to he... more This paper explores the applicability of the demand-supply chain management (DSCM) approach to help improve the supply chain performance of the Chinese fast fashion industry. Based on a comprehensive desktop research, the paper provides a thorough literature review on the paradigm evolvement from demand chain management (DCM) to DSCM and investigates the current supply chain approaches used by the apparel industry in China. The paper attempts to develop a theoretical DSCM framework that incorporates the various underlying drivers and obstacles of DSCM application. The proposed DSCM framework extends the conventional one-size-fits-all solution by advocating a dynamic outside-in thinking that integrates marketing value stream with multiple supply chain network solutions under an aligned organizational culture and leadership style.
International Conference on Supply Chain and Logistics Management
Manufacturing agility is emerging as an essential competency for organisations to deal with uncer... more Manufacturing agility is emerging as an essential competency for organisations to deal with uncertainties in today’s fast-changing environment. Despite that the beneficial impact of manufacturing agility is widely recognised, little empirical research exists to explain its construct. The manufacturing agility metric is difficult to develop due to its multidimensional and fuzzy nature. This paper aims to develop a research instrument to access manufacturing agility. Through a comprehensive literature review, the agility components are identified and are used to perform an exploratory analysis in order to provide a research-ready instrument. The instrument is tested for both construct validity and reliability based on a large scale survey using an online-based methodology. The data was collected from 263 Thai automotive manufacturers with a response rate of 12%. The results show four distinctive agility components, namely responsiveness, flexibility, competency, and quickness/speed. These capabilities are proved to be the key elements to promote manufacturing agility. The development of instrument provides a validated tool for organisations to measure its manufacturing agility. It helps to transform a philosophy into concrete actions and create a better understanding how manufacturing agility can be measured.
This paper is an evaluation of Enterprise Systems (ES) implemented in Australian organisations in... more This paper is an evaluation of Enterprise Systems (ES) implemented in Australian organisations in the last ten years. This study is interpretive, addressing the impact of ES on the whole organisation via case studies. The impact of ES was investigated in the organisation both internally and externally addressing both intangible and tangible benefits. The evaluation was based on the Competing Value Approach (CVA) to establish the outcomes of ES on human resource, internal processes, on external opportunities and on management. Major contribution this paper makes to ES theory is that interpretive studies can equally evaluate ES impact, and CVA based evaluation enables the establishment of tangible and intangible benefits both internally and externally. Research presented in this paper is a set of preliminary findings of ES in nine Australian organisations.
Agile Manufacturing (AM) has gained increasing attention from the manufacturing enterprises to de... more Agile Manufacturing (AM) has gained increasing attention from the manufacturing enterprises to deal with today’s hypercompetitive market environment. Given the significant investment in manufacturing operating systems, an investigation of how AM operations can contribute to the industry’ best performance and competitiveness is essential for its justification. A review of the literature reveals the lack of a validating association of AM operations on performance and competitive advantage. This proposed research aims to investigate the impact of AM on performance and competitive advantage in Thai automotive industry.
Enterprise Systems (ES) / Enterprise Resource Planning (ERP) systems implementations have been wi... more Enterprise Systems (ES) / Enterprise Resource Planning (ERP) systems implementations have been widely popular with organisations in the past century with revenues of 37.5 billion USD in 2008 (AMR, 2009). Empowerment of users is one of commonly cited benefits of ES usage. However, literature review suggests a paradoxical situation exists with the empowerment of users via the use of IT. Various researchers have attempted to address the panoptical control and empowerment controversy by attempting to explain the impact on managers and users. However, to ensure the success of ES implementation and use, it is idealistic to achieve an optimised balance for the organization to impose control on the use of IT i.e. Enterprise Systems and the empowerment benefits of IT. This study guided by the lens of panopticon control attempts to investigate the impact of empowerment and panoptical control on varying levels of users including management and the factors that assist in optimising both control and empowerment.
Service Oriented Architecture (SOA) is emerging as a popular approach and paradigm for organizati... more Service Oriented Architecture (SOA) is emerging as a popular approach and paradigm for organizations to gain competitive advantage via managing their software applications and IT infrastructure as a set of interacting services. As the SOA market value is posed to increase to 10.3USD billion (WinterGreen-Research, 2009) by 2015, it is crucial that IS schools in Australia are providing the relevant industries with competent IS professionals that possess the necessary skills and are capable of understanding the impacts/implications of SOA deployments in order for them to design and create services of value. This paper examines the organizational and technological impacts/implications on organizations and discusses the skills and knowledge required by SOA-IS professionals and compares these with the requirements with the Australian Computer Society’s (ACS) common body of knowledge created for accreditation of Australia university curricula.
Enterprise Systems (ES) or Enterprise Resource Planning (ERP) Systems have been widely adopted by... more Enterprise Systems (ES) or Enterprise Resource Planning (ERP) Systems have been widely adopted by organizations around the world with the global market revenue estimated by AMR Research (2009) at thirty-seven and half billion US dollars in 2008 and is expected to continue growing. Given the huge investments made by organizations for their ES implementations, many organizations have found it difficult to realize all the benefits expected from their ES implementations. Organizational learning and organizational innovation are crucial factors that help organizations to further achieve ES benefits after implementation. However, literature review suggests there is a lack of research done to provide insight on what ES benefits are influenced by organizational learning and innovation. This paper explores the impact of organizational learning and innovation on the ES benefits derived for organizations. It includes a review on literature for organizational learning and organizational innovation, findings and analysis of research accomplished by multi-case study of eight large Australian organizations.
In the last decade, Enterprise Resource Planning (ERP) systems have been the most important techn... more In the last decade, Enterprise Resource Planning (ERP) systems have been the most important technology adopted by organisations around the world. Successful implementation of these systems depends on many stakeholders, all of whom make a substantial contribution to the project. ERP success also depends on organisational, technological and environmental factors. However, to date, most of the ERP success studies have been focused on improvements and success factors from the consumers’ perspective. Since the vendors play a very important role in ERP implementation success, and are required to abide by stringent contract agreements and SLAs, this paper presents an exploratory study on ERP success factors from the vendors’ perspectives. It includes a review of literature on ERP systems success factors, findings of research accomplished via interviews with people involved in ERP implementations from a consulting organisation, analysis of findings, success factors identified from this research and issues for further research.
The plethora of business benefits that Enterprise Resource Planning (ERP) systems can potentially... more The plethora of business benefits that Enterprise Resource Planning (ERP) systems can potentially deliver has led to an unprecedented level of ERP systems adoption by business organisations in the last decade, resulting in a global market value of US$32 billion in 2016. While ERP systems are reputed for their many beneficial outcomes, both tangible and intangible, ERP implementation is also well-known to be full of challenges, generating organisational-wide disruptions. Not all adopters have been able to reap the anticipated ERP benefits, despite the huge investments they expended on ERP implementations. Though an extensive range of studies exists on how organisational factors, such as change management, organisational inertia, organisational learning and innovation, affect ERP implementation outcomes, few have examined how these factors interact with one another to drive ERP benefits. Fewer still have related the benefits achieved to the interactions between organisational factors. One of the reasons has been attributed to the reliance on cross-sectional analysis, such as focusing exclusively on evaluating post-implementation outcomes using finance and/or operational data, without accounting for the “lag and learning” process of ERP adoption. More importantly, the social dimension of ERP implementation has been given scant attention. This research explores the contributory role of organisational factors, covering both the technical and social aspects, in generating benefits from ERP implementation. Using a qualitative multiple case study approach, it investigated the ERP implementation journey of nine Australian companies that spanned systems acquisition to system extension post-implementation. Specifically, the study examined how the nine case organisations undertook change management, engaged in organisational learning and strategic innovations to derive a host of ERP-related benefits, both expected and unexpected.
Agile Manufacturing (AM) has gained increasing attention from the manufacturing enterprises to de... more Agile Manufacturing (AM) has gained increasing attention from the manufacturing enterprises to deal with today's hypercompetitive market environment. Given the significant investment in manufacturing operating systems, an investigation of how AM operations can contribute to the industry's best performance and competitiveness is essential for its justification. A review of the literature reveals the lack of a validating association of AM operations on performance and competitive advantage. This proposed research aims to ...
The use of timely, accurate, and relevant information is crucial for supply chain performance. In... more The use of timely, accurate, and relevant information is crucial for supply chain performance. In this technological era, supply chain players exchange information by using electronic platforms to share demand and inventory data in real time. Likewise, within the firm, executives and managers would also rely on the information flows and sharing between the business units or departments for their decision making. Extant literature reveals that there is a strong research emphasis on information sharing practices between firms, and little on the information sharing practices within the firms for supply chain efficiencies. Even though many modern businesses have implemented IT systems such ERP system to facilitate information sharing, research has shown that information obtained from the such systems can still be lagged or distorted, resulting in supply chain inefficiencies. As such, this paper proposes the use of social network analysis (SNA) approach to investigate the information flows among the departments or business units (BU) within an organisation to understand the bottlenecks of information flows.
The 25th Australasian Conference on Information Systems, Dec 8, 2014
In the last decade, organisations throughout the world have adopted sophisticated Enterprise (or ... more In the last decade, organisations throughout the world have adopted sophisticated Enterprise (or ERP) Systems to help improve their business capabilities. However, research has shown that not all adopters have fully realised the benefits from their Enterprise Systems (ES) investments. The achievement of ES benefits is dependent on organisational factors that are often contingent in nature. This paper investigates how organisational learning, organisational innovation and other contingent factors inherent to ES implementation projects impact ES benefit realisation. It includes a review of literature on factors for ES benefits, analysis and findings of the research that has been accomplished via interviews with ES managers in nine large Australia organisations.
The 25th Australasian Conference on Information Systems, Dec 8, 2014
Enterprise Systems (ES) are complex IT systems adopted by organisations to support business and i... more Enterprise Systems (ES) are complex IT systems adopted by organisations to support business and increased productivity and efficiencies from integration, automation and reengineering of processes, as well as management of large volumes of data. Although investment in ES implementations is large, not all organisations achieve the benefits anticipated from ES implementations. A critical review of literature suggests that contingency factors such as organisational learning and innovation have an impact on ES benefits achieved. The conceptual framework proposed in this paper extends an exploratory study on the impact of organisational learning and innovation on ES benefits realisation using the Competing Value Theory for evaluating ES benefits.
19th International Symposium on Logistics (ISL) Proceedings 2014, 2014
Purpose of this paper: In most industries, the bulk of the supply chain wastes occur post-consump... more Purpose of this paper: In most industries, the bulk of the supply chain wastes occur post-consumption. Consumers participating in retailer-sponsored product recycling or renewal programs play a significant role in reducing supply chain wastes. Extant literature on green supply chain collaboration tends to focus on the business-to-business relationships between supply chain partners, paying little attention to the role of the individual consumers. This study examines factors influencing consumer intention to collaborate in retailer-sponsored recycling programs and green initiatives aimed at reducing post-consumption wastes. Design/methodology/approach: Drawing on the tenets of Theory of Planned Behavior and Social Exchange Theory, a model of green consumerism was first developed comprising six constructs: Green Attitude, Subjective Norms, Perceived Behavioral Control, Incentives, Green Intention, and Green Collaboration. The model was tested using data collected via a mixed-mode questionnaire from consumers aged 18 and above resident in Singapore and Australia. A total of 189 completed responses from both countries were obtained: Singapore (103) and Australia (86). The analysis followed a four-step structural equation modeling (SEM) approach: unrestricted model, measurement model, structural model, and pre-specified model. An exploratory factor analysis on the unrestricted model resulted in Green Collaboration being divided into Green Purchase and Green Participation and Incentives split into Explicit Incentives and Implicit Incentives, producing a conceptual green consumerism model with eight constructs linked by seven hypotheses. The validity and reliability of each factor from the unrestricted model of both the Australian and Singapore samples were then tested using multiple-group item response theory. The resulting measurement models were then employed to develop structural models using multiple-group SEM technique. The structural models were subsequently modified to increase their parsimony in the fourth pre-specified model stage. Findings: Both the Australia’s and Singapore’s models indicate that green intention positively affects green purchase. Both models also reveal that the presence of implicit incentives will lead to a strong predilection toward green collaboration, implying more green purchase and a higher level of green participation. The results suggest that in Singapore consumers normally purchase green products before participating in other green activities. In contrast, in Australia green participation need not be preceded by green purchase. These behavioral differences underscore the dissimilar approaches adopted by customers in the two countries in response to green supply chain collaboration. Value: Studies that frame eco-friendly consumer practices within a green supply chain are rare. This study sheds light on how consumers in two dissimilar cultures could contribute to green supply chain collaboration through their individual behavior and through influencing the practices of firms which they patronise. Research limitations/implications: The findings underscore the importance of embedding socio-cultural factors in studying consumer participation in green supply chain collaboration. The applicability of the model should be further tested in other socio-cultural settings. Practical implications: This study offers insights for retail managers in the two countries to develop effective policy and other measures to entice consumers to engage in green purchase and participate in green incentives.
Proceedings of 24th Australasian Conference on Information Systems , Dec 2013
Demand supply chain management (DSCM), which integrates market segmentation with supply chain str... more Demand supply chain management (DSCM), which integrates market segmentation with supply chain strategy supported by proper alignment in organizational configuration, is regarded by researchers as the next stage of evolution of supply chain management. Through an exploratory case study of the pharmaceutical industry, this study investigates the role of information systems / information technology (IS/IT) as an enabler of DSCM. The findings reveal that there is little alignment between IS and supply chain strategy even though technology is used widely in the company that is investigated. The lack of alignment has prevented the organisation from being DSCM capable. The study highlights the impacts of lack of alignment between IS and DSCM and helps practitioners understand the implications.
Proceedings of 27th Australian and New Zealand Academy of Management Conference (ANZAM 2013), 2013
This paper explores the applicability of the demand-supply chain management (DSCM) approach to he... more This paper explores the applicability of the demand-supply chain management (DSCM) approach to help improve the supply chain performance of the Chinese fast fashion industry. Based on a comprehensive desktop research, the paper provides a thorough literature review on the paradigm evolvement from demand chain management (DCM) to DSCM and investigates the current supply chain approaches used by the apparel industry in China. The paper attempts to develop a theoretical DSCM framework that incorporates the various underlying drivers and obstacles of DSCM application. The proposed DSCM framework extends the conventional one-size-fits-all solution by advocating a dynamic outside-in thinking that integrates marketing value stream with multiple supply chain network solutions under an aligned organizational culture and leadership style.
International Conference on Supply Chain and Logistics Management
Manufacturing agility is emerging as an essential competency for organisations to deal with uncer... more Manufacturing agility is emerging as an essential competency for organisations to deal with uncertainties in today’s fast-changing environment. Despite that the beneficial impact of manufacturing agility is widely recognised, little empirical research exists to explain its construct. The manufacturing agility metric is difficult to develop due to its multidimensional and fuzzy nature. This paper aims to develop a research instrument to access manufacturing agility. Through a comprehensive literature review, the agility components are identified and are used to perform an exploratory analysis in order to provide a research-ready instrument. The instrument is tested for both construct validity and reliability based on a large scale survey using an online-based methodology. The data was collected from 263 Thai automotive manufacturers with a response rate of 12%. The results show four distinctive agility components, namely responsiveness, flexibility, competency, and quickness/speed. These capabilities are proved to be the key elements to promote manufacturing agility. The development of instrument provides a validated tool for organisations to measure its manufacturing agility. It helps to transform a philosophy into concrete actions and create a better understanding how manufacturing agility can be measured.
This paper is an evaluation of Enterprise Systems (ES) implemented in Australian organisations in... more This paper is an evaluation of Enterprise Systems (ES) implemented in Australian organisations in the last ten years. This study is interpretive, addressing the impact of ES on the whole organisation via case studies. The impact of ES was investigated in the organisation both internally and externally addressing both intangible and tangible benefits. The evaluation was based on the Competing Value Approach (CVA) to establish the outcomes of ES on human resource, internal processes, on external opportunities and on management. Major contribution this paper makes to ES theory is that interpretive studies can equally evaluate ES impact, and CVA based evaluation enables the establishment of tangible and intangible benefits both internally and externally. Research presented in this paper is a set of preliminary findings of ES in nine Australian organisations.
Agile Manufacturing (AM) has gained increasing attention from the manufacturing enterprises to de... more Agile Manufacturing (AM) has gained increasing attention from the manufacturing enterprises to deal with today’s hypercompetitive market environment. Given the significant investment in manufacturing operating systems, an investigation of how AM operations can contribute to the industry’ best performance and competitiveness is essential for its justification. A review of the literature reveals the lack of a validating association of AM operations on performance and competitive advantage. This proposed research aims to investigate the impact of AM on performance and competitive advantage in Thai automotive industry.
Enterprise Systems (ES) / Enterprise Resource Planning (ERP) systems implementations have been wi... more Enterprise Systems (ES) / Enterprise Resource Planning (ERP) systems implementations have been widely popular with organisations in the past century with revenues of 37.5 billion USD in 2008 (AMR, 2009). Empowerment of users is one of commonly cited benefits of ES usage. However, literature review suggests a paradoxical situation exists with the empowerment of users via the use of IT. Various researchers have attempted to address the panoptical control and empowerment controversy by attempting to explain the impact on managers and users. However, to ensure the success of ES implementation and use, it is idealistic to achieve an optimised balance for the organization to impose control on the use of IT i.e. Enterprise Systems and the empowerment benefits of IT. This study guided by the lens of panopticon control attempts to investigate the impact of empowerment and panoptical control on varying levels of users including management and the factors that assist in optimising both control and empowerment.
Service Oriented Architecture (SOA) is emerging as a popular approach and paradigm for organizati... more Service Oriented Architecture (SOA) is emerging as a popular approach and paradigm for organizations to gain competitive advantage via managing their software applications and IT infrastructure as a set of interacting services. As the SOA market value is posed to increase to 10.3USD billion (WinterGreen-Research, 2009) by 2015, it is crucial that IS schools in Australia are providing the relevant industries with competent IS professionals that possess the necessary skills and are capable of understanding the impacts/implications of SOA deployments in order for them to design and create services of value. This paper examines the organizational and technological impacts/implications on organizations and discusses the skills and knowledge required by SOA-IS professionals and compares these with the requirements with the Australian Computer Society’s (ACS) common body of knowledge created for accreditation of Australia university curricula.
Enterprise Systems (ES) or Enterprise Resource Planning (ERP) Systems have been widely adopted by... more Enterprise Systems (ES) or Enterprise Resource Planning (ERP) Systems have been widely adopted by organizations around the world with the global market revenue estimated by AMR Research (2009) at thirty-seven and half billion US dollars in 2008 and is expected to continue growing. Given the huge investments made by organizations for their ES implementations, many organizations have found it difficult to realize all the benefits expected from their ES implementations. Organizational learning and organizational innovation are crucial factors that help organizations to further achieve ES benefits after implementation. However, literature review suggests there is a lack of research done to provide insight on what ES benefits are influenced by organizational learning and innovation. This paper explores the impact of organizational learning and innovation on the ES benefits derived for organizations. It includes a review on literature for organizational learning and organizational innovation, findings and analysis of research accomplished by multi-case study of eight large Australian organizations.
In the last decade, Enterprise Resource Planning (ERP) systems have been the most important techn... more In the last decade, Enterprise Resource Planning (ERP) systems have been the most important technology adopted by organisations around the world. Successful implementation of these systems depends on many stakeholders, all of whom make a substantial contribution to the project. ERP success also depends on organisational, technological and environmental factors. However, to date, most of the ERP success studies have been focused on improvements and success factors from the consumers’ perspective. Since the vendors play a very important role in ERP implementation success, and are required to abide by stringent contract agreements and SLAs, this paper presents an exploratory study on ERP success factors from the vendors’ perspectives. It includes a review of literature on ERP systems success factors, findings of research accomplished via interviews with people involved in ERP implementations from a consulting organisation, analysis of findings, success factors identified from this research and issues for further research.
The plethora of business benefits that Enterprise Resource Planning (ERP) systems can potentially... more The plethora of business benefits that Enterprise Resource Planning (ERP) systems can potentially deliver has led to an unprecedented level of ERP systems adoption by business organisations in the last decade, resulting in a global market value of US$32 billion in 2016. While ERP systems are reputed for their many beneficial outcomes, both tangible and intangible, ERP implementation is also well-known to be full of challenges, generating organisational-wide disruptions. Not all adopters have been able to reap the anticipated ERP benefits, despite the huge investments they expended on ERP implementations. Though an extensive range of studies exists on how organisational factors, such as change management, organisational inertia, organisational learning and innovation, affect ERP implementation outcomes, few have examined how these factors interact with one another to drive ERP benefits. Fewer still have related the benefits achieved to the interactions between organisational factors. One of the reasons has been attributed to the reliance on cross-sectional analysis, such as focusing exclusively on evaluating post-implementation outcomes using finance and/or operational data, without accounting for the “lag and learning” process of ERP adoption. More importantly, the social dimension of ERP implementation has been given scant attention. This research explores the contributory role of organisational factors, covering both the technical and social aspects, in generating benefits from ERP implementation. Using a qualitative multiple case study approach, it investigated the ERP implementation journey of nine Australian companies that spanned systems acquisition to system extension post-implementation. Specifically, the study examined how the nine case organisations undertook change management, engaged in organisational learning and strategic innovations to derive a host of ERP-related benefits, both expected and unexpected.
Agile Manufacturing (AM) has gained increasing attention from the manufacturing enterprises to de... more Agile Manufacturing (AM) has gained increasing attention from the manufacturing enterprises to deal with today's hypercompetitive market environment. Given the significant investment in manufacturing operating systems, an investigation of how AM operations can contribute to the industry's best performance and competitiveness is essential for its justification. A review of the literature reveals the lack of a validating association of AM operations on performance and competitive advantage. This proposed research aims to ...
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Conference Papers by Leon Teo
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Papers by Leon Teo