Project description:
This study has to determine the quality gap in educational services provide... more Project description: This study has to determine the quality gap in educational services provided to the students and the quality gap in the satisfaction of the academic staff for the University. The study used a quantitative methodology, measuring instrument used was SERVQUA, which was based on the disconfirmation paradigm. The dimensions of Quality to be measured by this model were: Tangibles, Responsiveness, Reliability, Assurance and Empathy . The study took place in the academic year 2014-2015 in March. There were 55 questionnaires distributed hand to hand from a total population of 300 sudents and 90 academicians. 52 questionnaires were returned and usable, yielding a response rate of 94%. Items were rated using a 7-point Likert scale,
Project description:
This study has to determine the quality gap in educational services provide... more Project description: This study has to determine the quality gap in educational services provided to the students and the quality gap in the satisfaction of the academic staff for the University. The study used a quantitative methodology, measuring instrument used was SERVQUA, which was based on the disconfirmation paradigm. The dimensions of Quality to be measured by this model were: Tangibles, Responsiveness, Reliability, Assurance and Empathy . The study took place in the academic year 2014-2015 in March. There were 55 questionnaires distributed hand to hand from a total population of 300 sudents and 90 academicians. 52 questionnaires were returned and usable, yielding a response rate of 94%. Items were rated using a 7-point Likert scale,
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This study has to determine the quality gap in educational services provided to the students and the quality gap in the satisfaction of the academic staff for the University. The study used a quantitative methodology, measuring instrument used was SERVQUA, which was based on the disconfirmation paradigm. The dimensions of Quality to be measured by this model were: Tangibles, Responsiveness, Reliability, Assurance and Empathy . The study took place in the academic year 2014-2015 in March. There were 55 questionnaires distributed hand to hand
from a total population of 300 sudents and 90 academicians. 52 questionnaires were returned and usable, yielding a response rate of 94%. Items were rated using a 7-point Likert scale,
This study has to determine the quality gap in educational services provided to the students and the quality gap in the satisfaction of the academic staff for the University. The study used a quantitative methodology, measuring instrument used was SERVQUA, which was based on the disconfirmation paradigm. The dimensions of Quality to be measured by this model were: Tangibles, Responsiveness, Reliability, Assurance and Empathy . The study took place in the academic year 2014-2015 in March. There were 55 questionnaires distributed hand to hand
from a total population of 300 sudents and 90 academicians. 52 questionnaires were returned and usable, yielding a response rate of 94%. Items were rated using a 7-point Likert scale,