Businesses practice numerous ways to make sure that their customers are happy; they allocate cust... more Businesses practice numerous ways to make sure that their customers are happy; they allocate customer service department for serving customers. However, Customer service is not a department; it is an attitude that affects the judgment of the customers about the service offered by the company. This study aimed to examine the relationship between Customer Relationship Quality in terms of trust, commitment, communication, conflict handling and customer loyalty by examining attitude and behavior in Sudanese bank sector. Convenience sampling technique was used to collect data from various Sudanese bank customers In Khartoum; Data was analyzed using SPSS.16. The study tested the relationship between the variables and revealed that (communication and conflict handling) have significant relationship with behavior loyalty of Sudanese bank customers, while other variables of CRMQ have positive significant relation with attitude loyalty except communication. The study also provides direction for future studies. Managerial and theoretical implications are further elaborated. Keywords: Trust, commitment, communication, conflict handling, customer loyalty, Sudanese bank sector
The current study investigated the impact of transaction leadership style, transformational and l... more The current study investigated the impact of transaction leadership style, transformational and laissez-faire on teacher job satisfaction; the study utilized explanatory and descriptive deign to analyze 200 respondents from secondary school teachers in Mogadishu, Somalia. The study developed three hypotheses to test the impact of independent variables on dependent variable; to test the hypothesis the researchers utilized regression analysis and checked the outliers and collinearity and no violation were found. The research found that the three dimensions of leadership style had significant and positive impact on teacher satisfaction in Secondary school in Mogadishu, Somalia.This study can contribute to assist the school leaders to carry out leadership activities and give space to teachers to take their own decision while they are running their teaching work to maintain and enhance the job satisfaction of the teachers in their workplace.
The purpose of this study is to investigate the contribution of crops and livestock production on... more The purpose of this study is to investigate the contribution of crops and livestock production on Somali exports, data found from world development indicators 1980-2010 and analyzed in regression using OLS method in EViews7 Software. The study found that crops and livestock production have positive relationship with Somali exports, so an increase in crops and livestock production increases Somali exports and vice versa.Somalia since the collapse of central government had only an export of agriculture sector including livestock. While they account more than 65% of the country's GDP and more than 50% of the Somali export the productivity of crops and livestock is very important for the country's economic growth.
Businesses practice numerous ways to make sure that their customers are happy; they allocate cust... more Businesses practice numerous ways to make sure that their customers are happy; they allocate customer service department for serving customers. However, Customer service is not a department; it is an attitude that affects the judgment of the customers about the service offered by the company. This study aimed to examine the relationship between Customer Relationship Quality in terms of trust, commitment, communication, conflict handling and customer loyalty by examining attitude and behavior in Sudanese bank sector. Convenience sampling technique was used to collect data from various Sudanese bank customers In Khartoum; Data was analyzed using SPSS.16. The study tested the relationship between the variables and revealed that (communication and conflict handling) have significant relationship with behavior loyalty of Sudanese bank customers, while other variables of CRMQ have positive significant relation with attitude loyalty except communication. The study also provides direction for future studies. Managerial and theoretical implications are further elaborated.
Corporate Innovation has become a prime source of succeeding and sustaining a competitive advanta... more Corporate Innovation has become a prime source of succeeding and sustaining a competitive advantage in the telecommunication industry. While a large research body addresses the question of corporate innovation projects, a firm´s overall innovation with relation to the corporate leadership has received much less attention. Should innovations be driven by corporate directors and a close relation to leadership style?. The purpose of this study was to investigate the impact of leadership styles on corporate innovation in telecommunication industry in Somalia. The main objective of this paper was to investigate the relationship between leadership styles and corporate innovation dimensions among Telecommunication companies in Mogadishu-Somalia. Particularly, the study investigates the effect of 1) Transactional Leadership Style, 2) Transformational leadership Style; and 3) Laissez-faire leadership style on corporate innovation. By using purposive sampling, 142 top and supervisory level managers from telecommunication industry in Somalia participated in the study. The findings indicate that Transformational leadership (β= .485, t= 6.571, p<.001) , transactional leadership style (β=.262, t= 3.263, p<.001) and Laizes Faire leadership styles (β= .463, t= 6.211, p<.001) were found to have statistically significant and positive effect on firm innovation
This paper looks at the factors that affect the adoption and satisfaction with third generation (... more This paper looks at the factors that affect the adoption and satisfaction with third generation (3G) mobile phones among students at a private university in Somalia from the perspective of the Unified Theory of Acceptance and Use of Technology (UTAUT. Specifically, the objectives of the study are to 1) examine the effect of performance expectancy on students’ intention to adopt 3G; 2) explore the effect of effort expectancy on students’ intension; 3) look at the effect of social influence on students’ intention; 4) examine the effect of perceived expense on students’ intention; 5) test the effect of intention on students’ satisfaction with the service; and finally 6) test the mediating effect of intention between 3G predictors and satisfaction with the service. The study uses proportionate stratified random sampling procedure, where the faculty and gender were the main strata. The data were collected in June 2013 and a total of 395 students responded to the study. The data was analyzed using SPSS version 17.0 to answer research objectives and test its hypotheses. Using multiple Step-Wise regression, the results suggested that performance expectancy (β=.158, t=2.850, p=.005), effort expectancy (β=.106, t=2.094, p=.037), social influence (β=.358, t=6.888, p=.000), and perceived expense (β=.165, t=3.872, p=.000) had significant and positive effects on students’ intention to adopt 3G mobile technology. However, social influence (β=.358) was the best predictor for the students’ intention followed by perceived expense (β=.165). Furthermore, behavioral intention significantly mediated the relationships of predictors with satisfaction. Implications and future research scope are discussed.
Businesses practice numerous ways to make sure that their customers are happy; they allocate cust... more Businesses practice numerous ways to make sure that their customers are happy; they allocate customer service department for serving customers. However, Customer service is not a department; it is an attitude that affects the judgment of the customers about the service offered by the company. This study aimed to examine the relationship between Customer Relationship Quality in terms of trust, commitment, communication, conflict handling and customer loyalty by examining attitude and behavior in Sudanese bank sector. Convenience sampling technique was used to collect data from various Sudanese bank customers In Khartoum; Data was analyzed using SPSS.16. The study tested the relationship between the variables and revealed that (communication and conflict handling) have significant relationship with behavior loyalty of Sudanese bank customers, while other variables of CRMQ have positive significant relation with attitude loyalty except communication. The study also provides direction for future studies. Managerial and theoretical implications are further elaborated. Keywords: Trust, commitment, communication, conflict handling, customer loyalty, Sudanese bank sector
The current study investigated the impact of transaction leadership style, transformational and l... more The current study investigated the impact of transaction leadership style, transformational and laissez-faire on teacher job satisfaction; the study utilized explanatory and descriptive deign to analyze 200 respondents from secondary school teachers in Mogadishu, Somalia. The study developed three hypotheses to test the impact of independent variables on dependent variable; to test the hypothesis the researchers utilized regression analysis and checked the outliers and collinearity and no violation were found. The research found that the three dimensions of leadership style had significant and positive impact on teacher satisfaction in Secondary school in Mogadishu, Somalia.This study can contribute to assist the school leaders to carry out leadership activities and give space to teachers to take their own decision while they are running their teaching work to maintain and enhance the job satisfaction of the teachers in their workplace.
The purpose of this study is to investigate the contribution of crops and livestock production on... more The purpose of this study is to investigate the contribution of crops and livestock production on Somali exports, data found from world development indicators 1980-2010 and analyzed in regression using OLS method in EViews7 Software. The study found that crops and livestock production have positive relationship with Somali exports, so an increase in crops and livestock production increases Somali exports and vice versa.Somalia since the collapse of central government had only an export of agriculture sector including livestock. While they account more than 65% of the country's GDP and more than 50% of the Somali export the productivity of crops and livestock is very important for the country's economic growth.
Businesses practice numerous ways to make sure that their customers are happy; they allocate cust... more Businesses practice numerous ways to make sure that their customers are happy; they allocate customer service department for serving customers. However, Customer service is not a department; it is an attitude that affects the judgment of the customers about the service offered by the company. This study aimed to examine the relationship between Customer Relationship Quality in terms of trust, commitment, communication, conflict handling and customer loyalty by examining attitude and behavior in Sudanese bank sector. Convenience sampling technique was used to collect data from various Sudanese bank customers In Khartoum; Data was analyzed using SPSS.16. The study tested the relationship between the variables and revealed that (communication and conflict handling) have significant relationship with behavior loyalty of Sudanese bank customers, while other variables of CRMQ have positive significant relation with attitude loyalty except communication. The study also provides direction for future studies. Managerial and theoretical implications are further elaborated.
Corporate Innovation has become a prime source of succeeding and sustaining a competitive advanta... more Corporate Innovation has become a prime source of succeeding and sustaining a competitive advantage in the telecommunication industry. While a large research body addresses the question of corporate innovation projects, a firm´s overall innovation with relation to the corporate leadership has received much less attention. Should innovations be driven by corporate directors and a close relation to leadership style?. The purpose of this study was to investigate the impact of leadership styles on corporate innovation in telecommunication industry in Somalia. The main objective of this paper was to investigate the relationship between leadership styles and corporate innovation dimensions among Telecommunication companies in Mogadishu-Somalia. Particularly, the study investigates the effect of 1) Transactional Leadership Style, 2) Transformational leadership Style; and 3) Laissez-faire leadership style on corporate innovation. By using purposive sampling, 142 top and supervisory level managers from telecommunication industry in Somalia participated in the study. The findings indicate that Transformational leadership (β= .485, t= 6.571, p<.001) , transactional leadership style (β=.262, t= 3.263, p<.001) and Laizes Faire leadership styles (β= .463, t= 6.211, p<.001) were found to have statistically significant and positive effect on firm innovation
This paper looks at the factors that affect the adoption and satisfaction with third generation (... more This paper looks at the factors that affect the adoption and satisfaction with third generation (3G) mobile phones among students at a private university in Somalia from the perspective of the Unified Theory of Acceptance and Use of Technology (UTAUT. Specifically, the objectives of the study are to 1) examine the effect of performance expectancy on students’ intention to adopt 3G; 2) explore the effect of effort expectancy on students’ intension; 3) look at the effect of social influence on students’ intention; 4) examine the effect of perceived expense on students’ intention; 5) test the effect of intention on students’ satisfaction with the service; and finally 6) test the mediating effect of intention between 3G predictors and satisfaction with the service. The study uses proportionate stratified random sampling procedure, where the faculty and gender were the main strata. The data were collected in June 2013 and a total of 395 students responded to the study. The data was analyzed using SPSS version 17.0 to answer research objectives and test its hypotheses. Using multiple Step-Wise regression, the results suggested that performance expectancy (β=.158, t=2.850, p=.005), effort expectancy (β=.106, t=2.094, p=.037), social influence (β=.358, t=6.888, p=.000), and perceived expense (β=.165, t=3.872, p=.000) had significant and positive effects on students’ intention to adopt 3G mobile technology. However, social influence (β=.358) was the best predictor for the students’ intention followed by perceived expense (β=.165). Furthermore, behavioral intention significantly mediated the relationships of predictors with satisfaction. Implications and future research scope are discussed.
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Papers by Ali Wardheere
This study aimed to examine the relationship between Customer Relationship Quality in terms of trust, commitment, communication, conflict handling and customer loyalty by examining attitude and behavior in Sudanese bank sector. Convenience sampling technique was used to collect data from various Sudanese bank customers In Khartoum; Data was analyzed using SPSS.16.
The study tested the relationship between the variables and revealed that (communication and conflict handling) have significant relationship with behavior loyalty of Sudanese bank customers, while other variables of CRMQ have positive significant relation with attitude loyalty except communication. The study also provides direction for future studies. Managerial and theoretical implications are further elaborated.
Keywords: Trust, commitment, communication, conflict handling, customer loyalty, Sudanese bank sector
teacher job satisfaction; the study utilized explanatory and descriptive deign to analyze 200 respondents from
secondary school teachers in Mogadishu, Somalia. The study developed three hypotheses to test the impact of independent variables on dependent variable; to test the hypothesis the researchers utilized regression analysis and checked the outliers and collinearity and no violation were found. The research found that the three dimensions of leadership style had significant and positive impact on teacher satisfaction in Secondary school in Mogadishu, Somalia.This study can contribute to assist the school leaders to carry out leadership activities and give space to teachers to take their own decision while they are running their teaching work to maintain and enhance the job satisfaction of the teachers in their workplace.
and livestock is very important for the country's economic growth.
This study aimed to examine the relationship between Customer Relationship Quality in terms of trust, commitment, communication, conflict handling and customer loyalty by examining attitude and behavior in Sudanese bank sector. Convenience sampling technique was used to collect data from various Sudanese bank customers In Khartoum; Data was analyzed using SPSS.16.
The study tested the relationship between the variables and revealed that (communication and conflict handling) have significant relationship with behavior loyalty of Sudanese bank customers, while other variables of CRMQ have positive significant relation with attitude loyalty except communication. The study also provides direction for future studies. Managerial and theoretical implications are further elaborated.
the telecommunication industry. While a large research body addresses the question of corporate innovation projects, a firm´s overall innovation with relation to the corporate leadership has received much less attention. Should innovations be driven by corporate directors and a close relation to leadership style?.
The purpose of this study was to investigate the impact of leadership styles on corporate innovation in telecommunication industry in Somalia.
The main objective of this paper was to investigate the relationship between leadership styles and corporate innovation dimensions among Telecommunication companies in Mogadishu-Somalia. Particularly, the study investigates the effect of 1) Transactional Leadership Style, 2) Transformational leadership Style; and 3) Laissez-faire leadership style on corporate innovation. By using purposive sampling, 142 top and supervisory level managers from telecommunication industry in Somalia participated in the study. The findings indicate that Transformational leadership (β= .485, t= 6.571, p<.001)
, transactional leadership style (β=.262, t= 3.263, p<.001) and Laizes Faire leadership styles (β= .463, t= 6.211, p<.001) were found to have statistically significant and positive effect on firm innovation
predictor for the students’ intention followed by perceived expense (β=.165). Furthermore, behavioral intention significantly mediated the relationships of predictors with satisfaction. Implications and future research scope are discussed.
This study aimed to examine the relationship between Customer Relationship Quality in terms of trust, commitment, communication, conflict handling and customer loyalty by examining attitude and behavior in Sudanese bank sector. Convenience sampling technique was used to collect data from various Sudanese bank customers In Khartoum; Data was analyzed using SPSS.16.
The study tested the relationship between the variables and revealed that (communication and conflict handling) have significant relationship with behavior loyalty of Sudanese bank customers, while other variables of CRMQ have positive significant relation with attitude loyalty except communication. The study also provides direction for future studies. Managerial and theoretical implications are further elaborated.
Keywords: Trust, commitment, communication, conflict handling, customer loyalty, Sudanese bank sector
teacher job satisfaction; the study utilized explanatory and descriptive deign to analyze 200 respondents from
secondary school teachers in Mogadishu, Somalia. The study developed three hypotheses to test the impact of independent variables on dependent variable; to test the hypothesis the researchers utilized regression analysis and checked the outliers and collinearity and no violation were found. The research found that the three dimensions of leadership style had significant and positive impact on teacher satisfaction in Secondary school in Mogadishu, Somalia.This study can contribute to assist the school leaders to carry out leadership activities and give space to teachers to take their own decision while they are running their teaching work to maintain and enhance the job satisfaction of the teachers in their workplace.
and livestock is very important for the country's economic growth.
This study aimed to examine the relationship between Customer Relationship Quality in terms of trust, commitment, communication, conflict handling and customer loyalty by examining attitude and behavior in Sudanese bank sector. Convenience sampling technique was used to collect data from various Sudanese bank customers In Khartoum; Data was analyzed using SPSS.16.
The study tested the relationship between the variables and revealed that (communication and conflict handling) have significant relationship with behavior loyalty of Sudanese bank customers, while other variables of CRMQ have positive significant relation with attitude loyalty except communication. The study also provides direction for future studies. Managerial and theoretical implications are further elaborated.
the telecommunication industry. While a large research body addresses the question of corporate innovation projects, a firm´s overall innovation with relation to the corporate leadership has received much less attention. Should innovations be driven by corporate directors and a close relation to leadership style?.
The purpose of this study was to investigate the impact of leadership styles on corporate innovation in telecommunication industry in Somalia.
The main objective of this paper was to investigate the relationship between leadership styles and corporate innovation dimensions among Telecommunication companies in Mogadishu-Somalia. Particularly, the study investigates the effect of 1) Transactional Leadership Style, 2) Transformational leadership Style; and 3) Laissez-faire leadership style on corporate innovation. By using purposive sampling, 142 top and supervisory level managers from telecommunication industry in Somalia participated in the study. The findings indicate that Transformational leadership (β= .485, t= 6.571, p<.001)
, transactional leadership style (β=.262, t= 3.263, p<.001) and Laizes Faire leadership styles (β= .463, t= 6.211, p<.001) were found to have statistically significant and positive effect on firm innovation
predictor for the students’ intention followed by perceived expense (β=.165). Furthermore, behavioral intention significantly mediated the relationships of predictors with satisfaction. Implications and future research scope are discussed.