Research has found salient individual and social motivating factors that influence participants&#... more Research has found salient individual and social motivating factors that influence participants' involvement and contribution to OSS projects. Yet, these factors were examined independently from each other, and the mechanisms of their impacts were unclear. This paper is a first attempt to have a better and complete understanding of the phenomenon. We theorize an integrated model on the effects of personal motivation, social identity and ideology conviction on individuals' task performance in and satisfaction with open source ...
Abstract: This paper begins by presenting a case that models of behavioral intention do not provi... more Abstract: This paper begins by presenting a case that models of behavioral intention do not provide insight into the core needs of human beings, and as such, cannot inform designers as to what types of ICT features and functions might help meet users' ICT adoption rationale. We review various motivational concepts across different disciplines. We then present a theoretical model of motivation that encapsulates the process from primitive basic human needs, to the formation and attainment of a specific endstate. We use a real life scenario to ...
IT use is a primary concept that should be clarified carefully since it is a major concept in sev... more IT use is a primary concept that should be clarified carefully since it is a major concept in several existing IS theoretical models such as the Technology Acceptance Model, Task-Technology Fit, and IS Success model. Unfortunately, most studies define this concept too simply. This can constrain our understandings of IT impacts. Therefore, it is necessary to conceptualize IT use and explore its multiple dimensions. This research attempts to formulate a research agenda for this purpose. Using activity theory and other related ...
Description/Abstract Multiple presentation modes, or multimedia, have become a very common featur... more Description/Abstract Multiple presentation modes, or multimedia, have become a very common feature of user interfaces, especially web pages. For example, text, graphics, and images may all appear on one screen during a user's information seeking and processing. When surfing the Internet using a web browser, one can easily access many pages with vivid animation jumping on the screen. Certainly animation enriches the web pages, and rapid development of web design facilities makes web pages more colorful and even ...
Proceedings of the 11th International Conference on Human-Computer Interaction, 2005
Tasks and task analysis play an important role in broad Human-Computer Interaction (HCI) research... more Tasks and task analysis play an important role in broad Human-Computer Interaction (HCI) research, based on the view that users utilize technologies to support their primary tasks. Several models and heuristics are developed for task analysis for HCI design. Yet tasks and task analysis have received relatively little attention in the MIS literature that primarily considers IT use and impact on individuals, groups, and organizations. This can be a problem considering the taskartifact cycle, where the use and impact of IT on tasks ...
As a community-based innovation, Open Source Software (OSS) development intrigues researchers and... more As a community-based innovation, Open Source Software (OSS) development intrigues researchers and practitioners, especially on why OSS projects succeed with light coordination and control mechanisms. In the view that the viability and sustainability of an OSS project rely on individuals' contribution and engagement, we investigate how the psychological feelings of empowerment derived from the assessments of OSS tasks affect participants' participation outcomes. In particular, we posit that empowerment can lead ...
Proceedings of INFORMS First Conference on Information Systems and Technology, May 1, 1996
In most management domains, problem-solving and decision-making are overwhelming because of the h... more In most management domains, problem-solving and decision-making are overwhelming because of the high volume of complicated data, the multiple complex relationships among data, the negotiability of the constraints, the changing environment, and time pressure. Most existing computer systems, such as expert systems, decision support systems, and simulation systems, have built-in functionalities and cannot reflect the changing environment and possibilities for negotiation. Although they can generate ...
To understand the state of IS research is, to a large extent, to understand (1) what are consider... more To understand the state of IS research is, to a large extent, to understand (1) what are considered IT artifacts by IS scholars, and (2) how do IS scholars approach IT artifacts in their studies. This study addresses these two questions by providing a conceptual model of five types of core IT artifacts and a five-facet framework of IS scholars' approaches to studying IT artifacts. Using a critical literature review, the conceptualizations are tested with the collective wisdom by IS scholars in the most recent IS studies published in the 2009 ...
Proceedings of the Americas Conference on Information Systems (AMCIS 03), Dec 31, 2003
Research results from a previous study show that animation as non-primary information significant... more Research results from a previous study show that animation as non-primary information significantly reduces information-seeking performance in a web-based environment (Zhang, 1999, 2000). Furthermore, in a different study, Zhang (2001) finds that animation on the left side of a screen has a higher negative impact on task performance than animation on the right side; animation also has different impact on task performance depending on its onset timing. This paper reports an investigation on whether animation's ...
Proceedings of the Fifth Annual Workshop on HCI Research in MIS, 2006
IT use is an important concept both in research and in practice. Yet, IT use has been simply defi... more IT use is an important concept both in research and in practice. Yet, IT use has been simply defined and measured in IS research. Presently used measurements do not reflect the dynamics of users' IT use behavior, which are important and account for job performance. This research aims at conceptualizing a new construct to capture the changes in IT use and developing an instrument for it. From an adaptive structuration perspective, we propose a new construct named Adaptive IT Use (AITU) to capture use changes in both IT ...
Research has found salient individual and social motivating factors that influence participants&#... more Research has found salient individual and social motivating factors that influence participants' involvement and contribution to OSS projects. Yet, these factors were examined independently from each other, and the mechanisms of their impacts were unclear. This paper is a first attempt to have a better and complete understanding of the phenomenon. We theorize an integrated model on the effects of personal motivation, social identity and ideology conviction on individuals' task performance in and satisfaction with open source ...
Abstract: This paper begins by presenting a case that models of behavioral intention do not provi... more Abstract: This paper begins by presenting a case that models of behavioral intention do not provide insight into the core needs of human beings, and as such, cannot inform designers as to what types of ICT features and functions might help meet users' ICT adoption rationale. We review various motivational concepts across different disciplines. We then present a theoretical model of motivation that encapsulates the process from primitive basic human needs, to the formation and attainment of a specific endstate. We use a real life scenario to ...
IT use is a primary concept that should be clarified carefully since it is a major concept in sev... more IT use is a primary concept that should be clarified carefully since it is a major concept in several existing IS theoretical models such as the Technology Acceptance Model, Task-Technology Fit, and IS Success model. Unfortunately, most studies define this concept too simply. This can constrain our understandings of IT impacts. Therefore, it is necessary to conceptualize IT use and explore its multiple dimensions. This research attempts to formulate a research agenda for this purpose. Using activity theory and other related ...
Description/Abstract Multiple presentation modes, or multimedia, have become a very common featur... more Description/Abstract Multiple presentation modes, or multimedia, have become a very common feature of user interfaces, especially web pages. For example, text, graphics, and images may all appear on one screen during a user's information seeking and processing. When surfing the Internet using a web browser, one can easily access many pages with vivid animation jumping on the screen. Certainly animation enriches the web pages, and rapid development of web design facilities makes web pages more colorful and even ...
Proceedings of the 11th International Conference on Human-Computer Interaction, 2005
Tasks and task analysis play an important role in broad Human-Computer Interaction (HCI) research... more Tasks and task analysis play an important role in broad Human-Computer Interaction (HCI) research, based on the view that users utilize technologies to support their primary tasks. Several models and heuristics are developed for task analysis for HCI design. Yet tasks and task analysis have received relatively little attention in the MIS literature that primarily considers IT use and impact on individuals, groups, and organizations. This can be a problem considering the taskartifact cycle, where the use and impact of IT on tasks ...
As a community-based innovation, Open Source Software (OSS) development intrigues researchers and... more As a community-based innovation, Open Source Software (OSS) development intrigues researchers and practitioners, especially on why OSS projects succeed with light coordination and control mechanisms. In the view that the viability and sustainability of an OSS project rely on individuals' contribution and engagement, we investigate how the psychological feelings of empowerment derived from the assessments of OSS tasks affect participants' participation outcomes. In particular, we posit that empowerment can lead ...
Proceedings of INFORMS First Conference on Information Systems and Technology, May 1, 1996
In most management domains, problem-solving and decision-making are overwhelming because of the h... more In most management domains, problem-solving and decision-making are overwhelming because of the high volume of complicated data, the multiple complex relationships among data, the negotiability of the constraints, the changing environment, and time pressure. Most existing computer systems, such as expert systems, decision support systems, and simulation systems, have built-in functionalities and cannot reflect the changing environment and possibilities for negotiation. Although they can generate ...
To understand the state of IS research is, to a large extent, to understand (1) what are consider... more To understand the state of IS research is, to a large extent, to understand (1) what are considered IT artifacts by IS scholars, and (2) how do IS scholars approach IT artifacts in their studies. This study addresses these two questions by providing a conceptual model of five types of core IT artifacts and a five-facet framework of IS scholars' approaches to studying IT artifacts. Using a critical literature review, the conceptualizations are tested with the collective wisdom by IS scholars in the most recent IS studies published in the 2009 ...
Proceedings of the Americas Conference on Information Systems (AMCIS 03), Dec 31, 2003
Research results from a previous study show that animation as non-primary information significant... more Research results from a previous study show that animation as non-primary information significantly reduces information-seeking performance in a web-based environment (Zhang, 1999, 2000). Furthermore, in a different study, Zhang (2001) finds that animation on the left side of a screen has a higher negative impact on task performance than animation on the right side; animation also has different impact on task performance depending on its onset timing. This paper reports an investigation on whether animation's ...
Proceedings of the Fifth Annual Workshop on HCI Research in MIS, 2006
IT use is an important concept both in research and in practice. Yet, IT use has been simply defi... more IT use is an important concept both in research and in practice. Yet, IT use has been simply defined and measured in IS research. Presently used measurements do not reflect the dynamics of users' IT use behavior, which are important and account for job performance. This research aims at conceptualizing a new construct to capture the changes in IT use and developing an instrument for it. From an adaptive structuration perspective, we propose a new construct named Adaptive IT Use (AITU) to capture use changes in both IT ...
Offers state-of-the-art research by a distinguished set of authors who span the MIS and HCI field... more Offers state-of-the-art research by a distinguished set of authors who span the MIS and HCI fields. The original chapters provide authoritative commentaries and in-depth descriptions of research programs that will guide 21st century scholars, graduate students, and industry professionals. With the recent advancement of technologies and development of many sophisticated applications, human-centeredness in MIS has become more critical than ever before.
Offers state-of-the-art research by a distinguished set of authors who span the MIS and HCI field... more Offers state-of-the-art research by a distinguished set of authors who span the MIS and HCI fields. The original chapters provide authoritative commentaries and in-depth descriptions of research programs that will guide 21st century scholars, graduates students, and industry professionals. With the recent advancement of technologies and development of many sophisticated applications, human-centeredness in MIS has become more critical than ever before.
Foreword by Izak Benbasat, Professor and CanadaResearch Chair in Information Technology Managemen... more Foreword by Izak Benbasat, Professor and CanadaResearch Chair in Information Technology Management, University of British Columbia A Balanced Look at HCI in Business
Written specifically for Information Systems students, Te'eni, Carey, and Zhang's Human-Computer Interaction: Developing Effective Organizational Information Systems is the first of its kind. It offers a balanced coverage of the multidisciplinary nature of HCI. It takes a balanced view of the physical, cognitive, and affective aspects of HCI design, and then integrates these aspects in the organizational and business context.
"User-friendly function has been the sine qua non of HCI for a long time. Unfortunately, though, it's been difficult to find a reader-friendly textbook, one accessible to readers who have not majored in computer science and are most interested in interactive systems in real-world settings. This book focuses on the organizational and managerial contexts of interactive systems, fulfilling, at long last, the HCI community's duty to provide a genuinely reader-friendly HCI textbook. Essential reading for anyone interested in how HCI fits into their work, their relationships, or their life generally."
-- Jimwoo Kim, Professor of HCI, Yonsei University
"Human-Computer Interaction (HCI) is not just for Computer Science anymore! It is re-inventing itself as the kernel of the new proto-discipline of Information. It's wonderful to see the concepts and techniques of HCI brought to life in the context of decision support, project management, enterprise resource planning, and other business applications."
-- John M. Carroll, Edward M. Frymoyer Chair Professor of Information Sciences and Technology, Pennsylvania State University
"Given the huge increase in the use of business systems, there is unprecedented need to focus on the interface to boost productivity and customer satisfaction. This book provides a business-oriented approach to HCI that has been lacking in our curricula. It is not a 'watered-down' approach to HCI, as are some technological adaptations to business. On the contrary, it tightly anchors the principles and methods of HCI design in theories especially appropriate for the organizational context. Pedagogically, the material is organized with simple frameworks that are useful and sensible, tying together the complex topics with ease. This is a book I will use."
-- Dennis Galletta, Professor of Business Administration, University of Pittsburgh
"As a multidisciplinary field, HCI has been crying out for a text that integrates the business, computer science, and psychology aspects of the field. This volume is long overdue for the business school market. I applaud the authors for writing the first of many more editions of this text."
-- Jane Webster, Professor of Management Information Systems, Queen's University
Human-Computer Interaction and Management Information Systems: Foundations, Jul 30, 2006
Abstract: Most existing models or theories in IS focus on the cognitive and behavioral aspects of... more Abstract: Most existing models or theories in IS focus on the cognitive and behavioral aspects of human decision-making processes and on individual reactions to using technologies in organizations and other contexts. The influence of affect or emotion is traditionally neglected. The affective aspect, however, is considered crucial, and has gained attention in psychology, marketing, organizational behavior, and other fields.
Joining the Internet revolution becomes many companies' strategic plans and actions nowadays. As ... more Joining the Internet revolution becomes many companies' strategic plans and actions nowadays. As Romm and Sudweeks pointed out earlier in this book, planning and designing of company strategies, developing marketing strategies to be used on the Internet, streamlining information flows within companies that are based on the Internet (Intranet), and developing Internet-based networking strategies with suppliers and customers, are important issues that companies need to face.
This paper reports a study on the role of a subject's intention on animation interference. Experi... more This paper reports a study on the role of a subject's intention on animation interference. Experiment results show that first, experiment instruction can sometimes eliminate animation interference. Second, the moment animation is on the screen does not differentiate the animation interference if the subjects are not instructed to ignore animation. Third, stay on animation has less impact than animation that is repeated on and off during the task.
In most management domains, problem solving and decision-making are overwhelming because of the h... more In most management domains, problem solving and decision-making are overwhelming because of the high volume of complicated data, the multiple complex relationships among data, the negotiability of the constraints, the changing environment, and time pressure. Most existing computer systems, such as expert systems, decision support systems, and simulation systems, have built-in functionality and cannot reflect a changing environment that requires possibilities for negotiation.
Abstract Owing to the rapid growth of Internet technologies, website designs and online advertise... more Abstract Owing to the rapid growth of Internet technologies, website designs and online advertisements with pop-up animations have affected and will continue to affect millions of people. Our understanding of the effectiveness and the impact of online advertisements on consumers is still limited from a theoretical perspective, and the empirical evidence continues to be scant.
Foundations Volume 4 Series of Advances in Management Information Systems, 2006
Abstract: We begin this introduction to this first of two complementary volumes by providing a ge... more Abstract: We begin this introduction to this first of two complementary volumes by providing a general context for both volumes and by giving a brief historical view of management information systems (MIS) scholars' interest in human-computer interaction (HCI) research. We then integrate various HCI issues into an overarching framework that can encompass broad HCI concerns from multiple disciplines.
Designing Information and Organizations with a Pasitive Lens, Jan 9, 2007
Abstract: Due to the strategic, economic, and social significance of information and communicatio... more Abstract: Due to the strategic, economic, and social significance of information and communication technology development and use, a better understanding of factors that contribute to technology acceptance and use decisions can be extremely important. In this chapter, we posit that one of the fundamental reasons that people utilize technology is to support their well-being by fulfiling their various needs.
Technology, Journal of AIS, among others. Her current research interests include: intellectual de... more Technology, Journal of AIS, among others. Her current research interests include: intellectual development of HCI research; motivation, flow, affect and emotion in IT use; human-centered IT design and development; and animation and online advertising. She is co-editor (with Dennis Galletta) of two book volumes on HCI in MIS of the Advances in MIS series edited by Vladimir Zwass, and is co-author (with Dov Te'eni and Jane Carey) of the first HCI textbook for non-Computer Science students (Wiley, 2006). Dr.
Abstract Affect factors have gained researchers' attention in a number of fields. The Information... more Abstract Affect factors have gained researchers' attention in a number of fields. The Information Systems (IS) literature, however, shows some gaps and inconsistencies regarding the role of affect factors in human–computer interaction. Building upon prior research, this study aims at a better understanding of affect factors by clarifying their relationships with each other and with other primary user acceptance factors.
Abstract Over the past decade, Web-based learning management systems, such as Blackboard and WebC... more Abstract Over the past decade, Web-based learning management systems, such as Blackboard and WebCT, have been gradually integrated into college education. The strategic use and effectiveness of such systems have been investigated to a large extent. What is less covered is what students really think about such learning management systems. Understanding students' evaluations can shed light on the development, selection, training, maintenance, use, and investment on such systems.
As a new phenomenon in the software industry, Open Source Software (OSS) development has attracte... more As a new phenomenon in the software industry, Open Source Software (OSS) development has attracted a high level of research interest. Examining what motivates participants in OSS projects and how to enhance the effects of motivations has received increased attention in recent years. This study is prompted by the significant but detail-lacking examination of differential effects of various types of extrinsic motivations on participants' task effort in OSS projects and their interaction effects with participants' psychological states.
ABSTRACT This article presents a multifaceted case for the inclusion of the important Human-Compu... more ABSTRACT This article presents a multifaceted case for the inclusion of the important Human-Computer Interaction (HCI) subject matter at both the graduate and undergraduate levels of the Association of Information Systems (AIS) model curricula. Based on the presentations and discussions during a panel at the 2003 Americas Conference on Information Systems (AMCIS), we first present the rationale for incorporating HCI materials in Management Information Systems (MIS) curricula.
In the emerging electronic environment, knowing how to create customercentered Web sites is of gr... more In the emerging electronic environment, knowing how to create customercentered Web sites is of great importance. This paper reports two studies on user perceptions of Web sites. First, Kano's model of quality was used in an exploratory investigation of customer quality expectations for a specific type of site (CNN. com). The quality model was then extended by treating broader site types/domains.
ABSTRACT Incorporating a human computer interaction (HCI) perspective into the systems developmen... more ABSTRACT Incorporating a human computer interaction (HCI) perspective into the systems development life cycle (SDLC) is critical to information systems (IS) success and in turn to the success of businesses. However, modern SDLC models are based more on organizational needs than human needs. The human interaction aspect of an information system is considered far too little (only the screen interface) and far too late in the IS development process (only at the design stage).
Abstract Very often the data sets needed for large-scale system simulation and testing aren't ava... more Abstract Very often the data sets needed for large-scale system simulation and testing aren't available. Even when it's possible to collect and use the real-world data, they're not always suitable. In some situations, only a small portion of the data sets is actually needed for system testing. In others, the sets may involve many data variables and extensive data elements in each data variable, creating high complexity and difficulty.
High volume data with complicated relationships can render human decision-making a frustrating ta... more High volume data with complicated relationships can render human decision-making a frustrating task. Computer-generated visualization is an approach that can assist decision-makers in gaining insight into the data so that eventually superior solutions can be developed. Current research in visualization has addressed how to deal with high volume data that have some inherent structures (such as hierarchy, network, or geographical relationships).
Abstract This article reports a study on the actual use of technologies in a graduate-level dista... more Abstract This article reports a study on the actual use of technologies in a graduate-level distance course on information systems analysis and design. The results indicate four conclusions. First, commonly used Internet technologies (eg, e-mail, Web, FTP, listserv, and IRC) and traditional technologies (eg, mail, telephone, and fax) are sufficient for delivering a rather technical and hands-on distance course.
Abstract Proliferating Web-user interface studies prompt a need for theoretical approaches. This ... more Abstract Proliferating Web-user interface studies prompt a need for theoretical approaches. This study presents a two-factor model that can guide Website design and evaluation. According to the model, there are two types of Website design factors: hygiene and motivator. Hygiene factors are those whose presence make a Website functional and serviceable, and whose absence causes user dissatisfaction (thus dissatisfiers).
ABSTRACT Human Computer Interaction (HCI) or Human Factors studies in MIS are concerned with the ... more ABSTRACT Human Computer Interaction (HCI) or Human Factors studies in MIS are concerned with the ways humans interact with information, technologies, and tasks, especially in business, managerial, organizational, and cultural contexts. This article describes the existence and importance of HCI research in the MIS discipline, its historical development, some of its characteristics, publication opportunities, and future research directions.
Abstract Gender and culture are two important social characteristics. Prior research has demonstr... more Abstract Gender and culture are two important social characteristics. Prior research has demonstrated that both of them have great impacts on users' interaction with ICT. However, most studies examined these two factors in isolation.
Abstract: Websites have become an important source of information in our daily lives. As more peo... more Abstract: Websites have become an important source of information in our daily lives. As more people spend time on the Internet, websites have become popular media for advertising. There are three major stakeholders in Web advertising: Web ad providers, website owners, and viewers. It is important to understand the effects of Web advertising on information seeking behavior for these stakeholders.
ABSTRACT This research explores how user and interface characteristics can interact to influence ... more ABSTRACT This research explores how user and interface characteristics can interact to influence decision performance. Specifically, this research examines the effects of gender, personality similarity, and increased levels of information cues on user involvement with a computer-based decision aid. In addition, this research explores the downstream effects of user involvement on decision time, effort, satisfaction, confidence, and quality.
Description/Abstract In most management domains, problem-solving is overwhelming because of the l... more Description/Abstract In most management domains, problem-solving is overwhelming because of the large amount of complicated data, multiple complex relationships among data, and the negotiability of the constraints. Although computers become more and more available, the primary challenge of the computing society in the current and coming decades is not the computational power.
ABSTRACT A model of web annoyance coping was constructed based on the Cognitive-Motivational-Rela... more ABSTRACT A model of web annoyance coping was constructed based on the Cognitive-Motivational-Relational Theory of Emotion. The proposed model predicts that web users would cope with annoyances through both problem-and emotion-focused strategies. In two focus groups, participants identified nuisances encountered during use of the two websites (Facebook and MySlice), and their reactions to the nuisances as coping strategies.
Abstract This study was designed to verify whether an analogy to Herzberg's hygiene-motivational ... more Abstract This study was designed to verify whether an analogy to Herzberg's hygiene-motivational theory about workplace could be used in the Web environment. According to this analogy, the presence of hygiene factors would provide the basic functionality of a Web site, while their absence would create user dissatisfaction. Motivating factors are those that contribute to user satisfaction. They add additional value and may entice users to keep returning to a Web site.
Proceedings of the Twenty-Fifth International …, Dec 1, 2004
Abstract: This research examines the impact of primitive affective reactions to IT on subsequent ... more Abstract: This research examines the impact of primitive affective reactions to IT on subsequent cognitive reactions and behavior intention on IT use, and the potential change of such impact over time. We ground our work in theories of psychology and information systems, and we propose a theoretical model in which the user's perceptions regarding the affective quality of an IT influences his or her cognitive reactions toward and behavioral intention to use IT.
ournal of the Association for Information Systems, Sep 2006
ABSTRACT Causality is critical for our understanding of user technology acceptance. However, find... more ABSTRACT Causality is critical for our understanding of user technology acceptance. However, findings regarding the causal relationship between perceived enjoyment (PE) and perceived ease of use (PEOU) are not conclusive. PE has been theorized and empirically validated as either an antecedent or a consequence of PEOU.
Abstract The majority of research on user technology acceptance, eg technology acceptance model, ... more Abstract The majority of research on user technology acceptance, eg technology acceptance model, focuses on individual users' beliefs, attitudes, and behavioral intentions toward technology use. In this paper, we attempt to examine prior research on user technology acceptance from a methodological angle by borrowing Markus and Robey's research framework (1988). We find that prior studies usually take technology imperative perspective, use variance theories, and emphasize the micro level of analysis.
Information visualization is a process of transforming large quantity data and information, which... more Information visualization is a process of transforming large quantity data and information, which are not inherently spatial, into a visual form that allows users to perceive visually the meaning of the information instead of using their cognitive powers to figure it out otherwise. The massive non-spatial data can be found in many business domains. Researchers have pointed out the potential directions on using computer graphics for decision support [DeSanctis 84].
Abstract In the emerging electronic environment, the creation of customer-centered Web sites is b... more Abstract In the emerging electronic environment, the creation of customer-centered Web sites is becoming increasingly important. We report on two exploratory studies on user perceptions of using Web sites. We first use Kano's (1984) Model of Quality to conduct an investigation of quality features in the Web environment. An independently conducted study later expands the first study by addressing several limitations.
ABSTRACT The current study is built upon prior research and is an attempt to explore the roles of... more ABSTRACT The current study is built upon prior research and is an attempt to explore the roles of affective variables in user technology adoption. Two different affective variables, computer playfulness and perceived enjoyment, were examined and their relationships with each other and with cognitive and behavioral variables were hypothesized. An empirical study using survey method was conducted. Analyses with the PLS technique confirmed most of the hypotheses.
Abstract The upcoming ACM SIGCHI Development Consortium is aimed at meeting the needs of multidis... more Abstract The upcoming ACM SIGCHI Development Consortium is aimed at meeting the needs of multidisciplinary professionals that must choose among a variety of professional associations and their events. The position of AIS'(Association for Information Systems) SIGHCI is that the main problem lies in the deep chasms that separate the literatures of the related disciplines, and the solution is to provide an umbrella organization that enables a more organized federation of disciplines, groups, and associations.
Abstract In the emerging global electronic market, the creation of customer centered websites wil... more Abstract In the emerging global electronic market, the creation of customer centered websites will become increasingly important. This paper uses Kano's Model of Quality to develop a conceptual framework for investigating features in the web environment that satisfy basic, performance, and excitement needs of potential customers. The researchers classify features commonly used in the web environment according to Kano's three quality dimensions for products and services.
Summary Previous research in project scheduling has been primarily focusing on providing efficien... more Summary Previous research in project scheduling has been primarily focusing on providing efficient solution procedures in a deterministic scheduling environment. In reality, however, project manager is challenged by the conflict between the dynamic and evolving nature of project information. In addition, the amount of data volume and complicated relationships among constraints make the understanding of scheduling situation difficult. Thus managers find it hard to take correct actions dealing with constantly changing constraints.
Abstract Customer relationship, commitment and retention are critical for e-commerce success. Exi... more Abstract Customer relationship, commitment and retention are critical for e-commerce success. Existing IS research has studied e-commerce customers more from a system user perspective. We argue in this study that we should also take a customer perspective, which has significant research and practical implications in that it connects to business profitability directly.
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Written specifically for Information Systems students, Te'eni, Carey, and Zhang's Human-Computer Interaction: Developing Effective Organizational Information Systems is the first of its kind. It offers a balanced coverage of the multidisciplinary nature of HCI. It takes a balanced view of the physical, cognitive, and affective aspects of HCI design, and then integrates these aspects in the organizational and business context.
"User-friendly function has been the sine qua non of HCI for a long time. Unfortunately, though, it's been difficult to find a reader-friendly textbook, one accessible to readers who have not majored in computer science and are most interested in interactive systems in real-world settings. This book focuses on the organizational and managerial contexts of interactive systems, fulfilling, at long last, the HCI community's duty to provide a genuinely reader-friendly HCI textbook. Essential reading for anyone interested in how HCI fits into their work, their relationships, or their life generally."
-- Jimwoo Kim, Professor of HCI, Yonsei University
"Human-Computer Interaction (HCI) is not just for Computer Science anymore! It is re-inventing itself as the kernel of the new proto-discipline of Information. It's wonderful to see the concepts and techniques of HCI brought to life in the context of decision support, project management, enterprise resource planning, and other business applications."
-- John M. Carroll, Edward M. Frymoyer Chair Professor of Information Sciences and Technology, Pennsylvania State University
"Given the huge increase in the use of business systems, there is unprecedented need to focus on the interface to boost productivity and customer satisfaction. This book provides a business-oriented approach to HCI that has been lacking in our curricula. It is not a 'watered-down' approach to HCI, as are some technological adaptations to business. On the contrary, it tightly anchors the principles and methods of HCI design in theories especially appropriate for the organizational context. Pedagogically, the material is organized with simple frameworks that are useful and sensible, tying together the complex topics with ease. This is a book I will use."
-- Dennis Galletta, Professor of Business Administration, University of Pittsburgh
"As a multidisciplinary field, HCI has been crying out for a text that integrates the business, computer science, and psychology aspects of the field. This volume is long overdue for the business school market. I applaud the authors for writing the first of many more editions of this text."
-- Jane Webster, Professor of Management Information Systems, Queen's University