Coping with Nuisances on the Web

International Journal of Human-computer Interaction, 2017

Mobile Platforms, Design, and Apps for Social Commerce, 2017

The research presented in this chapter identifies sources of the irritation felt by internet users while browsing websites and Facebook. A qualitative approach was taken, including 40 individual interviews, enabled the authors to determine the irritating factors and user reactions when using different devices such as smartphones, computers and tablets to navigate websites and Facebook. The implications of this research will help marketers and web developers to reduce internet user irritation and better understand their behavior to better meet their expectations.

2002

Computers in Human Behavior, 2009

2006

Frustration is almost universally accepted as the emotional outcome of a negative computing experience. Despite the wide use of the term, however, it has not been rigorously conceptualized as a factor in the study of the human���computer interface. This project sets out to explicate frustration as a pre-emotional state generated by the user's appraisal of the interface as an impediment to goal attainment, and looks at how user characteristics, such as self-efficacy, relate to it.

Initial research to investigate users' emotional reactions to websites is presented. An Emotion Words Priming List (EWPL) was developed for UK English speakers and used to prompt users in an evaluation of 6 websites. Only half the words on the EWPL V1 were amongst the most frequently used emotion words in the retrospective verbal protocols. However a list of 16 emotion words emerged from this study that constitute version 2 of the EWPL, to be validated in a future study.

Management and Accounting Review (MAR)

The Internet technology and pervasive computing has provided consumers with privileges to shop online. In addition, the Industry 4.0 agenda has placed the business web and the social web as the ecosystem domains, which explains why online shopping is a norm today. While many studies have been conducted to investigate the determinants of consumers’ intention to use online shopping, mixed results are always found, especially when the business take unique approaches for their digital presence. Besides, even though self-efficacy has been studied extensively in information system research, technological complexity has always given a challenge to consumers’ computing ability. Building on the Use and Gratification Theory (GTA) and the Social Cognitive Theory (SCT), this study aims to examine the relationships between entertainment gratification, informative gratification, web irritation and self-efficacy towards individual’s intention to use online shopping. Using the quantitative survey a...

2014

In spite of the development of high-speed networks, the bandwidth intensity and real-time requirements of many online services continue to push the limits of current network implementations. This has resulted in services that may have frequent interruptions (impairments) or where there may be unavailability or loss of service (failures). While the issue of frustration, specifically in response to impairments and failures in online services, has received relatively little attention, there has been considerable research on frustration in general. In practice, every service implementation is a tradeoff between the need for high quality service delivery, and the need for efficient use of resources. This tradeoff is especially relevant for wireless services. In this paper we review the literature on frustration. We discuss the implications of past research findings relevant to understanding user experience with online services. We also discuss the tradeoff that exists between efficiency ...

2020

User resistance is a complex phenomenon and is considered a major constraint towards the successful implementation and usage of information technology. Hence, in order to investigate the factors that may lead to user resistance; the current study proposes and investigates the mediating role of fear of unknown between lack of change information and end-user grumbling, and the moderating role of emotional regulation between the relationship. Emotional self-regulation theory has been used as an overarching theory that explains the research model proposed and tested in the study. Using a Quantitative approach, the survey was conducted and data was collected from 334 users of FBR systems. With the help of SPSS and MACRO PROCESS, statistical tests were conducted and links were tested. Results revealed that all hypotheses were accepted. Along with these discussions, research implications and recommendations are also provided.

2004

Every computer user encounters problems with technology. Frustration is a common theme with information technology. Frustration tends to be the result when, for example, a computer application crashes with no warning, taking the last 30 minutes of work with it. As technology rapidly advances, users must deal with the ensuing error messages that invariably result, as well as the gap in knowledge that users face when a new technology or software emerges.