41st International Conference on Organizational Science Development: Society’s Challenges for Organizational Opportunities: Conference Proceedings, 2022
The dynamic and unstable environment and the VUCA world, which represents the volatility, uncerta... more The dynamic and unstable environment and the VUCA world, which represents the volatility, uncertainty, complexity and ambiguity of the times in which we live, have brought new challenges to organizations. In this article, we answer the research question How can business leaders in a company respond to the challenges posed by the VUCA world in the business environment? The answer must be sought within the determinants of future organizational changes or the so-called agile organization, which can quickly adapt to the VUCA world. To ensure an innovative, dynamic and agile business environment, VUCA also needs to create a new management model that pays attention to the development of HRM 4.0.
The economic ecosystem has become highly volatile in the last decade. It is the subject of disrup... more The economic ecosystem has become highly volatile in the last decade. It is the subject of disruptive crises. Among the numerous strategic variables and vectors that determine the social-economic situation at the global and local levels, two processes stand out today: digitalisation and the pandemic, with their temporal and spatial coincidence having a converging meaning and importance. The theoretical study presents the organisational challenges and possible responses to them in adapting enterprises to the challenges of the post-Covid-19 world.
Sitcon 2021 Spa&Wellness Tourism – Development, Perspectives, and Experiences, 2021
The pandemic caused by the COVID-19 virus reflected significantly on the world economy and partic... more The pandemic caused by the COVID-19 virus reflected significantly on the world economy and particularly countries in which tourism is developed strongly. Based on the current pandemic situation and consequences that reflected the world tourism industry, this paper aims to analyse the implications on Croatian wellness tourism. The authors used an epistemological approach in order to form a conceptual model whose starting point is from the constructivist approach, which emphasises the researchers' ability to construct new knowledge with the use of a conceptual research methodology which includes reviews of the current theoretical and empirical findings in wellness tourism and development in the post-19 period in Croatia. The conceptual model tried to provide a theoretical development framework that stimulates and enables a new construct. This study aims to define the impact of a pandemic caused by COVID-19 on the tourism and hospitality industry and present strategies that will limit its consequences, especially in wellness tourism. Based on the findings, developmental guidelines are presented to improve current Croatian wellness tourists' offers and future development in the post-COVID-19.
VI International Scientific Conference "Challenges of Globalization in Economics and Business", 2021
The study discusses the development and importance of information and communication technologies ... more The study discusses the development and importance of information and communication technologies and processes of digitalisation or digital transformation in tourism and hospitality. The purpose of this chapter is to explain the difference between the concepts of e-tourism and smart tourism and in the following to show the importance of digitalisation for the further development of destinations and their transition to a smart destination.
15th International Online Conference on Applied Electromagnetics - ПЕС 2021, 2021
The ongoing COVID-19 pandemic has affected almost any industry sector since the beginning of last... more The ongoing COVID-19 pandemic has affected almost any industry sector since the beginning of last year. However, tourism and hospitality are among the most endangered, as strict travel restrictions caused enormous losses. In this paper, we examine how the adoption of state-of-the-art smart technologies can help tourism recovery under current circumstances. Case studies are considered regarding different technologies: 1) augmented reality (AR)gamified sightseeing 2) deep learningvisitor number prediction 3) IoT/blockchainvaccination records.
The Covid 19 pandemic has hit the tourism industry hard. The consequences are visible in both the... more The Covid 19 pandemic has hit the tourism industry hard. The consequences are visible in both the social and economic spheres. The tourism industry needs to realign all existing practices and implement more sustainable tourism practices in the post-pandemic period, but technology will also play an important role. To determine the importance and impact of modern technological solutions on the development of smart tourist destinations in the post-pandemic era, the authors used the Leximancer 5.0 tool to analyse 32 scientific articles and prepare examples of good implementation of augmented reality apps. The pandemic brought new technological solutions in tourism hospitality such as robotics and artistic intelligence and accelerated implementation in Big Data analytics tools, the Internet of Things, cloud computing, virtual and augmented reality, and mobile data applications. In summary, the pandemic stimulated both the growth of human interactions with technology and the promotion of reflection on the very complexity of interactions. In tourism emerged the paradigm of attentive tourists who could self-reflectively interact with technology to get the technology touristic experience.
Proceedings of the 12th International Odyssey Conference on Economics and Business, 2021
The study applies scientometric analysis for research on the evolution of research paradigm agili... more The study applies scientometric analysis for research on the evolution of research paradigm agility in management between 1994 and March 2021. This paper includes a scientometric study method prepared with the software Vosviewer version 1.6.16, used for construction, displayed bibliometric maps, identified clusters, and reference networks. The 768 papers from the Web of Science were used to prepare authors and journals, co-citation analyses, and overlay visualisation of new topics. The research identifies seven topics that are persistent across all study years. These topics are agility, technology and ICT, flexibility, organisational knowledge, management, organisational performance and human resource management. According to the overlay visualisation analyses, opportunities for further research (triggered by authors' keywords analysis) include sustainability, big data, big data analytics, IoT, operational performance, supply chain integration, dynamic capability view and ambidexterity. The research methods enable the historical evaluation review and the latest insights about agility in management.
40TH Int. Conference on Organizational Science Development, 2021
In the time of the 4th Industrial Revolution was introduced the sustainable model of car sharing.... more In the time of the 4th Industrial Revolution was introduced the sustainable model of car sharing. People began to realise the costs of owning and suboptimal use of cars, real estate and other goods. Innovative companies have started to promote services based on an economy of sharing, which has led to a change in the culture of ownership of goods. The first applications of the sharing economy were observed in durable goods such as cars and housing. In this article, we will focus on how successful a genuine car-sharing model is in Europe. According to theory, the car-sharing model provides an example of a sharing economy in which the starting point, rather than ownership of an asset, is access to a service, which makes better use of the shared asset and makes it much cheaper to use and accessible to a wider range of people. The theory also emphasises the role of car sharing in urban environments, as it provides a sustainable environmental solution in the context of car electrification. In this way, such a model ensures that no harmful emissions are produced, and the sustainable aspect of this car-sharing model is further underlined by the use of electricity from renewable sources. However, the question is what the gap between theory and practice is. What do the citizens of European conurbations think about this business model, and how successful is it? To this end, we will use an automated content analysis procedure to analyse publications in scientific journals, newspapers and magazines.
This paper aims to give a systemic vision about data-driven mobile applications in urban data man... more This paper aims to give a systemic vision about data-driven mobile applications in urban data management processes, which is essential to ensure a sustainable smart city ecosystem for providing diversification between stakeholders and data sources. The realization of sustainable data-driven smart solutions based on an urban data platform that will enable citizen wellbeing in the smart city is needed to develop data-driven applications. In this paper, we present five case study mobile applications developed using AppSheet and Google Apps Script technologies to prevent the spread of COVID-19 and provide support to (potentially) infected citizens. Several aspects relevant to the coronavirus pandemic are considered: quick COVID-19 patient assessment based on user-provided symptoms integrated with contact tracing; volunteer help during quarantine; UAV-based COVID-19 outdoor safety surveillance; test scheduling and an AR-based pharmacy shop assistant.
Purpose-System dynamics is a whole-system modelling and learning approach, useful for tackling no... more Purpose-System dynamics is a whole-system modelling and learning approach, useful for tackling non-linear problems, such as sustainable urban development. The purpose of this paper is to review system dynamics applications in the simulation of sustainable urban development over a period from 2005 to 2017. Design/methodology/approach-The analysis reveals that the number of applications of system dynamics modelling in the area of urban sustainable development increased in the analysed period. Research has changed its focus from the modelling of environmental problems to more complex models, portraying the multidimensional socioeconomic processes that have an impact on the sustainability of urban development. Analysed case studies most often use the behaviour reproduction test for model validation, but without a unified approach. In most cases, modelling has been done in China, Germany and the USA, while urban development in the Eastern European countries, Africa and Latin America has not often been investigated. This paper indicates the knowledge gaps and suggests future research directions. Findings-Papers that report the use of system dynamics modelling reveal a wide range of applications in urban sustainability. The analysis shows significant emphasis on environmental problems, while the interest for modelling social problems has been increasing during the last several years. Most of the modelled problems examine the sustainability of resources (land, water) and waste management, which are used for insights into the reasons for the system behaviour, forecasting future behaviour and policy testing. Originality/value-The presented models were developed in most cases for the purpose of understanding the phenomena examined, as well as the future use of the models in policy planning. This brings us back to the need for greater stakeholder involvement, not only in the initial phase, but also during the whole
dg.o '20: The 21st Annual International Conference on Digital Government Research, 2020
The purpose of this paper is to review city ecosystem systems interactions for urban knowledge ma... more The purpose of this paper is to review city ecosystem systems interactions for urban knowledge management practices and prepare a theoretical discussion about the issues of digital resource management processes. It is going for a conceptual paper based on the literature review and smart city case studies around the world. This theoretical study helps to understand the smart city knowledge management process, and it is focusing on knowledge phenomenon from a holistic perspective, that include smart cities knowledge-based activities, urban data platforms, cyber-physical environment, smart (urban) technologies and city stakeholders. The paper consists of presentations about the smart city ecosystem, definition the smart city stakeholders and their role and the explanation of smart city knowledge management and its processes. The authors' holistic view facilitates some types of data collection methods of raw as well as processed data and of knowledge-based activities of different stakeholders. This text can serve as a strong background for scientific future research.
The paper focuses on the importance of e-democracy and the introduction of ICT in democratic proc... more The paper focuses on the importance of e-democracy and the introduction of ICT in democratic processes, which in the age of computerization has a significant impact on the development of e-participation in developed societies. Based on comparisons of e-participatory tools in Austria, Croatia, Italy, and Slovenia, we want to show the current situation at both the local and national levels. It should be emphasized that with the development of e-participation tools, Croatia and Italy are ahead, while Austria and Slovenia are lagging behind the current trends in the development of e-participation. The reasons for this are mainly due to a lack of confidence in online security and a decline in interest for e-democracy, especially in Slovenia.
The social innovations have been together with the advanced technology in the 21 st century, taki... more The social innovations have been together with the advanced technology in the 21 st century, taking an essential role in social structures and their informatization processes. Information technology has become an indispensable factor not only in industry and service businesses, but also in governing systems at the micro (cities and regions) and macro (state and nations) levels. The information processes, which includes automation, have in the last few years an important impact on the transformation from "classical" governance into the "smart governance". In the paper are presented the best practices which show how could social innovations, together with the advanced technology also lead to the several democratic changes in the urban environment. It can be concluded that it will in many ways reorganize public decision-makings, create changes in democratic processes that are in accordance with socioeconomic and technological development, and will represent the basis for the emergence of the so-called the smartest social community and the ensuing novel processes of organization and operation.
The regional development is a complex problem whose solution can be provided by the interaction o... more The regional development is a complex problem whose solution can be provided by the interaction of the natural, technological, social and human elements. Industry 4.0 launches a new approaches and business models for the raising of the digital sustainability of the human environment. The goal of the paper is to provide a systemic approach of a development of the business model that based on the concept of value creation of the smart urbanization policy for regional development.
This dissertation conceptually contributes to the development and meaning of the scientific theor... more This dissertation conceptually contributes to the development and meaning of the scientific theories that represent fundamental principles for understanding the complexity of European smart cities. The goal of the qualitative research is to develop theoretical grounds about the phenomena of the European middle and large smart city models and their influence on citizen’s well-being. The research is focused on the concept of social wellbeing of citizens based on economic, social, environmental, and technological factors.
The increased usage of mobile apps has a great potential in Pharmacy market. Through the use of m... more The increased usage of mobile apps has a great potential in Pharmacy market. Through the use of mobile apps, web portals and social media may allow a fast and wide diffusion of awareness for over the counter (OTC) drugs and attract a large number of customers, thus increasing the value of searching for information, quality and lower costs of the purchase. The goal of this paper is to identify the key factors as antecedents of customer satisfaction for the design of a mobile app for OTC drug marketing. To this aim, the authors use the Kano model that allows categorizing service attributes according to how they are perceived by customers and estimating their impact on customer satisfaction. This model is adopted in order to identify, express and latent needs of customers and to design a mobile app for OTC marketing according to their perceptions and expectations. To apply the Kano model, the authors used quantitative data collected through 537 questionnaires that were sent to the Slovenian internet users (June and August 2013). The results of this analysis can be relevant to the pharmaceutical companies; drugs vendors and marketing managers plan strategy and operational activities, for pharmaceutical companies in the field of OTC drugs marketing, for application developers, and for all those concerned with OTC drugs marketing issues.
In the context of sustainable growth, sustainable tourism is represented as a set of policies whi... more In the context of sustainable growth, sustainable tourism is represented as a set of policies which ensure minimizing negative impacts on the environment, cultural and natural attractions. Resources are used so that will remain available on a long-term. Formulation of economic strategies that include the development of sustainable tourism provide a substantive basis for the development of programs with which it is possible to obtain foreign investors and candidates on international development projects. The positive effects of sustainable tourism in the region will affect on the development of rural areas, employment in the local environment, the performance of tourism enterprises and tourist satisfaction. According to the trend of low growth of the economic and social factors, it should be noted that sustainable tourism is not only intended to make a profit and protecting the environment, but care must be given to the development of local communities (non-profit activities). This can be achieved with the participation of local stakeholders in the processes of implementing sustainable tourism. The policy of sustainable tourism includes the protection of the environment. An example of good practice presents the ecotourism as a form of sustainable tourism. The basic purposes of an ecotourism are the protection and development of natural areas, revenue generation, education, local participation and community planning urbanization. Europe is characterized by the provincial communities in rural areas which are involved in the development of tourist farms, agro-tourism, gourmet and wine tourism and local events (such as trade fairs, events, involving village customs, etc.). Rural tourism as a form of sustainable tourism has the support of European funds and state, provincial and municipal authorities. European funds provide financial and technical assistance for the development of tourism forms that enable sustainability, jobs outside agriculture and linking rural to urban areas (for example, information highway) and take care of the economic development of rural areas and regions. The goal of this conceptually constructed paper is to achieve the understanding of how to integrate cultural and natural heritage of the Western Balkans in the framework of the development potentials that provide sustainable tourism. With the cases of good practice examples it will be shown the possibilities for conceptual development programs, which present the primary basis for obtaining the foreign direct investments, European cohesion programs and other development programs of international organizations and countries.
The purpose of the paper is to show the importance of cognitive and affective process of computer... more The purpose of the paper is to show the importance of cognitive and affective process of computer and ICT usage, both in learning and in their daily work tasks. In the paper is used comparative method. It has been concluded that an individual has an active role and the use of ICT enables, through the processes of reflection and exchanges of views, for an individual to resolve problems and consequently is able to achieve excellent result at educational level and in business.
The goal of this conceptual paper is to draw attention to the problems caused by the rapid
growth... more The goal of this conceptual paper is to draw attention to the problems caused by the rapid growth of the global economy, coupled with high population growth and excessive exploitation of natural resources. It is necessary to be aware that the global economy will not be able to grow at the actual speed in the long term. A paradigm shift in production and consumption is therefore necessary to avoid the collapse of ecosystems and the concurrent reduction of stocks of natural resources. This is the reason why capitalism has to take a new direction towards a sustainable and naturally harmonized development model
innovative economy. Knowledge processes in innovative economy seem to open up new and varied aven... more innovative economy. Knowledge processes in innovative economy seem to open up new and varied avenues to be explored in the direction of sustainability. Innovative economic theory in contrast to neoclassical is derived from the hypothesis that the accumulation of capital is the main driver of economic growth in the knowledge-based economy in the 21st century. This new business logic assumes that the rate of economic growth in the innovation economy depends on the products or services that are incurred as a result of knowledge. The emergence of the internet in the early 90s affected the growth of dot.com online businesses and the emergence of the third wave of capitalism. In the current economic crisis and recession, the consequences of low economic growth will further affect the changes in the global markets. This is reflected in the different behaviours of consumers and resulting in the development of new business models, which includes sustainable development in the innovative economy. The paper examines critical factors that influence the role of new innovative technologies in organizational change to ensure sustainability. Focus on sustainability directs company behaviour towards the environmental protection, which presumes the fulfilment of organizational and human needs. Therefore, current demands can be satisfied in the present, but the resources for their fulfilment will be preserved for future generations. In order to realize this goal, the company must invest in assets that provide sustainable development. Thus, it is necessary to be aware of how the final products or processes impact the environment. Assuming that the company complies with sustainable components can be expected to create value added of this item. This added value is not only better society reputation that affects the consumers and, is important for investors but also fulfils the legal obligation.
The conceptual paper contributes to the ongoing discussion about the increasingly important rule of sustainable development as a major concern for the European Union, companies and NGO’s that have to develop the policies that will enable sustainable growth of the society.
41st International Conference on Organizational Science Development: Society’s Challenges for Organizational Opportunities: Conference Proceedings, 2022
The dynamic and unstable environment and the VUCA world, which represents the volatility, uncerta... more The dynamic and unstable environment and the VUCA world, which represents the volatility, uncertainty, complexity and ambiguity of the times in which we live, have brought new challenges to organizations. In this article, we answer the research question How can business leaders in a company respond to the challenges posed by the VUCA world in the business environment? The answer must be sought within the determinants of future organizational changes or the so-called agile organization, which can quickly adapt to the VUCA world. To ensure an innovative, dynamic and agile business environment, VUCA also needs to create a new management model that pays attention to the development of HRM 4.0.
The economic ecosystem has become highly volatile in the last decade. It is the subject of disrup... more The economic ecosystem has become highly volatile in the last decade. It is the subject of disruptive crises. Among the numerous strategic variables and vectors that determine the social-economic situation at the global and local levels, two processes stand out today: digitalisation and the pandemic, with their temporal and spatial coincidence having a converging meaning and importance. The theoretical study presents the organisational challenges and possible responses to them in adapting enterprises to the challenges of the post-Covid-19 world.
Sitcon 2021 Spa&Wellness Tourism – Development, Perspectives, and Experiences, 2021
The pandemic caused by the COVID-19 virus reflected significantly on the world economy and partic... more The pandemic caused by the COVID-19 virus reflected significantly on the world economy and particularly countries in which tourism is developed strongly. Based on the current pandemic situation and consequences that reflected the world tourism industry, this paper aims to analyse the implications on Croatian wellness tourism. The authors used an epistemological approach in order to form a conceptual model whose starting point is from the constructivist approach, which emphasises the researchers' ability to construct new knowledge with the use of a conceptual research methodology which includes reviews of the current theoretical and empirical findings in wellness tourism and development in the post-19 period in Croatia. The conceptual model tried to provide a theoretical development framework that stimulates and enables a new construct. This study aims to define the impact of a pandemic caused by COVID-19 on the tourism and hospitality industry and present strategies that will limit its consequences, especially in wellness tourism. Based on the findings, developmental guidelines are presented to improve current Croatian wellness tourists' offers and future development in the post-COVID-19.
VI International Scientific Conference "Challenges of Globalization in Economics and Business", 2021
The study discusses the development and importance of information and communication technologies ... more The study discusses the development and importance of information and communication technologies and processes of digitalisation or digital transformation in tourism and hospitality. The purpose of this chapter is to explain the difference between the concepts of e-tourism and smart tourism and in the following to show the importance of digitalisation for the further development of destinations and their transition to a smart destination.
15th International Online Conference on Applied Electromagnetics - ПЕС 2021, 2021
The ongoing COVID-19 pandemic has affected almost any industry sector since the beginning of last... more The ongoing COVID-19 pandemic has affected almost any industry sector since the beginning of last year. However, tourism and hospitality are among the most endangered, as strict travel restrictions caused enormous losses. In this paper, we examine how the adoption of state-of-the-art smart technologies can help tourism recovery under current circumstances. Case studies are considered regarding different technologies: 1) augmented reality (AR)gamified sightseeing 2) deep learningvisitor number prediction 3) IoT/blockchainvaccination records.
The Covid 19 pandemic has hit the tourism industry hard. The consequences are visible in both the... more The Covid 19 pandemic has hit the tourism industry hard. The consequences are visible in both the social and economic spheres. The tourism industry needs to realign all existing practices and implement more sustainable tourism practices in the post-pandemic period, but technology will also play an important role. To determine the importance and impact of modern technological solutions on the development of smart tourist destinations in the post-pandemic era, the authors used the Leximancer 5.0 tool to analyse 32 scientific articles and prepare examples of good implementation of augmented reality apps. The pandemic brought new technological solutions in tourism hospitality such as robotics and artistic intelligence and accelerated implementation in Big Data analytics tools, the Internet of Things, cloud computing, virtual and augmented reality, and mobile data applications. In summary, the pandemic stimulated both the growth of human interactions with technology and the promotion of reflection on the very complexity of interactions. In tourism emerged the paradigm of attentive tourists who could self-reflectively interact with technology to get the technology touristic experience.
Proceedings of the 12th International Odyssey Conference on Economics and Business, 2021
The study applies scientometric analysis for research on the evolution of research paradigm agili... more The study applies scientometric analysis for research on the evolution of research paradigm agility in management between 1994 and March 2021. This paper includes a scientometric study method prepared with the software Vosviewer version 1.6.16, used for construction, displayed bibliometric maps, identified clusters, and reference networks. The 768 papers from the Web of Science were used to prepare authors and journals, co-citation analyses, and overlay visualisation of new topics. The research identifies seven topics that are persistent across all study years. These topics are agility, technology and ICT, flexibility, organisational knowledge, management, organisational performance and human resource management. According to the overlay visualisation analyses, opportunities for further research (triggered by authors' keywords analysis) include sustainability, big data, big data analytics, IoT, operational performance, supply chain integration, dynamic capability view and ambidexterity. The research methods enable the historical evaluation review and the latest insights about agility in management.
40TH Int. Conference on Organizational Science Development, 2021
In the time of the 4th Industrial Revolution was introduced the sustainable model of car sharing.... more In the time of the 4th Industrial Revolution was introduced the sustainable model of car sharing. People began to realise the costs of owning and suboptimal use of cars, real estate and other goods. Innovative companies have started to promote services based on an economy of sharing, which has led to a change in the culture of ownership of goods. The first applications of the sharing economy were observed in durable goods such as cars and housing. In this article, we will focus on how successful a genuine car-sharing model is in Europe. According to theory, the car-sharing model provides an example of a sharing economy in which the starting point, rather than ownership of an asset, is access to a service, which makes better use of the shared asset and makes it much cheaper to use and accessible to a wider range of people. The theory also emphasises the role of car sharing in urban environments, as it provides a sustainable environmental solution in the context of car electrification. In this way, such a model ensures that no harmful emissions are produced, and the sustainable aspect of this car-sharing model is further underlined by the use of electricity from renewable sources. However, the question is what the gap between theory and practice is. What do the citizens of European conurbations think about this business model, and how successful is it? To this end, we will use an automated content analysis procedure to analyse publications in scientific journals, newspapers and magazines.
This paper aims to give a systemic vision about data-driven mobile applications in urban data man... more This paper aims to give a systemic vision about data-driven mobile applications in urban data management processes, which is essential to ensure a sustainable smart city ecosystem for providing diversification between stakeholders and data sources. The realization of sustainable data-driven smart solutions based on an urban data platform that will enable citizen wellbeing in the smart city is needed to develop data-driven applications. In this paper, we present five case study mobile applications developed using AppSheet and Google Apps Script technologies to prevent the spread of COVID-19 and provide support to (potentially) infected citizens. Several aspects relevant to the coronavirus pandemic are considered: quick COVID-19 patient assessment based on user-provided symptoms integrated with contact tracing; volunteer help during quarantine; UAV-based COVID-19 outdoor safety surveillance; test scheduling and an AR-based pharmacy shop assistant.
Purpose-System dynamics is a whole-system modelling and learning approach, useful for tackling no... more Purpose-System dynamics is a whole-system modelling and learning approach, useful for tackling non-linear problems, such as sustainable urban development. The purpose of this paper is to review system dynamics applications in the simulation of sustainable urban development over a period from 2005 to 2017. Design/methodology/approach-The analysis reveals that the number of applications of system dynamics modelling in the area of urban sustainable development increased in the analysed period. Research has changed its focus from the modelling of environmental problems to more complex models, portraying the multidimensional socioeconomic processes that have an impact on the sustainability of urban development. Analysed case studies most often use the behaviour reproduction test for model validation, but without a unified approach. In most cases, modelling has been done in China, Germany and the USA, while urban development in the Eastern European countries, Africa and Latin America has not often been investigated. This paper indicates the knowledge gaps and suggests future research directions. Findings-Papers that report the use of system dynamics modelling reveal a wide range of applications in urban sustainability. The analysis shows significant emphasis on environmental problems, while the interest for modelling social problems has been increasing during the last several years. Most of the modelled problems examine the sustainability of resources (land, water) and waste management, which are used for insights into the reasons for the system behaviour, forecasting future behaviour and policy testing. Originality/value-The presented models were developed in most cases for the purpose of understanding the phenomena examined, as well as the future use of the models in policy planning. This brings us back to the need for greater stakeholder involvement, not only in the initial phase, but also during the whole
dg.o '20: The 21st Annual International Conference on Digital Government Research, 2020
The purpose of this paper is to review city ecosystem systems interactions for urban knowledge ma... more The purpose of this paper is to review city ecosystem systems interactions for urban knowledge management practices and prepare a theoretical discussion about the issues of digital resource management processes. It is going for a conceptual paper based on the literature review and smart city case studies around the world. This theoretical study helps to understand the smart city knowledge management process, and it is focusing on knowledge phenomenon from a holistic perspective, that include smart cities knowledge-based activities, urban data platforms, cyber-physical environment, smart (urban) technologies and city stakeholders. The paper consists of presentations about the smart city ecosystem, definition the smart city stakeholders and their role and the explanation of smart city knowledge management and its processes. The authors' holistic view facilitates some types of data collection methods of raw as well as processed data and of knowledge-based activities of different stakeholders. This text can serve as a strong background for scientific future research.
The paper focuses on the importance of e-democracy and the introduction of ICT in democratic proc... more The paper focuses on the importance of e-democracy and the introduction of ICT in democratic processes, which in the age of computerization has a significant impact on the development of e-participation in developed societies. Based on comparisons of e-participatory tools in Austria, Croatia, Italy, and Slovenia, we want to show the current situation at both the local and national levels. It should be emphasized that with the development of e-participation tools, Croatia and Italy are ahead, while Austria and Slovenia are lagging behind the current trends in the development of e-participation. The reasons for this are mainly due to a lack of confidence in online security and a decline in interest for e-democracy, especially in Slovenia.
The social innovations have been together with the advanced technology in the 21 st century, taki... more The social innovations have been together with the advanced technology in the 21 st century, taking an essential role in social structures and their informatization processes. Information technology has become an indispensable factor not only in industry and service businesses, but also in governing systems at the micro (cities and regions) and macro (state and nations) levels. The information processes, which includes automation, have in the last few years an important impact on the transformation from "classical" governance into the "smart governance". In the paper are presented the best practices which show how could social innovations, together with the advanced technology also lead to the several democratic changes in the urban environment. It can be concluded that it will in many ways reorganize public decision-makings, create changes in democratic processes that are in accordance with socioeconomic and technological development, and will represent the basis for the emergence of the so-called the smartest social community and the ensuing novel processes of organization and operation.
The regional development is a complex problem whose solution can be provided by the interaction o... more The regional development is a complex problem whose solution can be provided by the interaction of the natural, technological, social and human elements. Industry 4.0 launches a new approaches and business models for the raising of the digital sustainability of the human environment. The goal of the paper is to provide a systemic approach of a development of the business model that based on the concept of value creation of the smart urbanization policy for regional development.
This dissertation conceptually contributes to the development and meaning of the scientific theor... more This dissertation conceptually contributes to the development and meaning of the scientific theories that represent fundamental principles for understanding the complexity of European smart cities. The goal of the qualitative research is to develop theoretical grounds about the phenomena of the European middle and large smart city models and their influence on citizen’s well-being. The research is focused on the concept of social wellbeing of citizens based on economic, social, environmental, and technological factors.
The increased usage of mobile apps has a great potential in Pharmacy market. Through the use of m... more The increased usage of mobile apps has a great potential in Pharmacy market. Through the use of mobile apps, web portals and social media may allow a fast and wide diffusion of awareness for over the counter (OTC) drugs and attract a large number of customers, thus increasing the value of searching for information, quality and lower costs of the purchase. The goal of this paper is to identify the key factors as antecedents of customer satisfaction for the design of a mobile app for OTC drug marketing. To this aim, the authors use the Kano model that allows categorizing service attributes according to how they are perceived by customers and estimating their impact on customer satisfaction. This model is adopted in order to identify, express and latent needs of customers and to design a mobile app for OTC marketing according to their perceptions and expectations. To apply the Kano model, the authors used quantitative data collected through 537 questionnaires that were sent to the Slovenian internet users (June and August 2013). The results of this analysis can be relevant to the pharmaceutical companies; drugs vendors and marketing managers plan strategy and operational activities, for pharmaceutical companies in the field of OTC drugs marketing, for application developers, and for all those concerned with OTC drugs marketing issues.
In the context of sustainable growth, sustainable tourism is represented as a set of policies whi... more In the context of sustainable growth, sustainable tourism is represented as a set of policies which ensure minimizing negative impacts on the environment, cultural and natural attractions. Resources are used so that will remain available on a long-term. Formulation of economic strategies that include the development of sustainable tourism provide a substantive basis for the development of programs with which it is possible to obtain foreign investors and candidates on international development projects. The positive effects of sustainable tourism in the region will affect on the development of rural areas, employment in the local environment, the performance of tourism enterprises and tourist satisfaction. According to the trend of low growth of the economic and social factors, it should be noted that sustainable tourism is not only intended to make a profit and protecting the environment, but care must be given to the development of local communities (non-profit activities). This can be achieved with the participation of local stakeholders in the processes of implementing sustainable tourism. The policy of sustainable tourism includes the protection of the environment. An example of good practice presents the ecotourism as a form of sustainable tourism. The basic purposes of an ecotourism are the protection and development of natural areas, revenue generation, education, local participation and community planning urbanization. Europe is characterized by the provincial communities in rural areas which are involved in the development of tourist farms, agro-tourism, gourmet and wine tourism and local events (such as trade fairs, events, involving village customs, etc.). Rural tourism as a form of sustainable tourism has the support of European funds and state, provincial and municipal authorities. European funds provide financial and technical assistance for the development of tourism forms that enable sustainability, jobs outside agriculture and linking rural to urban areas (for example, information highway) and take care of the economic development of rural areas and regions. The goal of this conceptually constructed paper is to achieve the understanding of how to integrate cultural and natural heritage of the Western Balkans in the framework of the development potentials that provide sustainable tourism. With the cases of good practice examples it will be shown the possibilities for conceptual development programs, which present the primary basis for obtaining the foreign direct investments, European cohesion programs and other development programs of international organizations and countries.
The purpose of the paper is to show the importance of cognitive and affective process of computer... more The purpose of the paper is to show the importance of cognitive and affective process of computer and ICT usage, both in learning and in their daily work tasks. In the paper is used comparative method. It has been concluded that an individual has an active role and the use of ICT enables, through the processes of reflection and exchanges of views, for an individual to resolve problems and consequently is able to achieve excellent result at educational level and in business.
The goal of this conceptual paper is to draw attention to the problems caused by the rapid
growth... more The goal of this conceptual paper is to draw attention to the problems caused by the rapid growth of the global economy, coupled with high population growth and excessive exploitation of natural resources. It is necessary to be aware that the global economy will not be able to grow at the actual speed in the long term. A paradigm shift in production and consumption is therefore necessary to avoid the collapse of ecosystems and the concurrent reduction of stocks of natural resources. This is the reason why capitalism has to take a new direction towards a sustainable and naturally harmonized development model
innovative economy. Knowledge processes in innovative economy seem to open up new and varied aven... more innovative economy. Knowledge processes in innovative economy seem to open up new and varied avenues to be explored in the direction of sustainability. Innovative economic theory in contrast to neoclassical is derived from the hypothesis that the accumulation of capital is the main driver of economic growth in the knowledge-based economy in the 21st century. This new business logic assumes that the rate of economic growth in the innovation economy depends on the products or services that are incurred as a result of knowledge. The emergence of the internet in the early 90s affected the growth of dot.com online businesses and the emergence of the third wave of capitalism. In the current economic crisis and recession, the consequences of low economic growth will further affect the changes in the global markets. This is reflected in the different behaviours of consumers and resulting in the development of new business models, which includes sustainable development in the innovative economy. The paper examines critical factors that influence the role of new innovative technologies in organizational change to ensure sustainability. Focus on sustainability directs company behaviour towards the environmental protection, which presumes the fulfilment of organizational and human needs. Therefore, current demands can be satisfied in the present, but the resources for their fulfilment will be preserved for future generations. In order to realize this goal, the company must invest in assets that provide sustainable development. Thus, it is necessary to be aware of how the final products or processes impact the environment. Assuming that the company complies with sustainable components can be expected to create value added of this item. This added value is not only better society reputation that affects the consumers and, is important for investors but also fulfils the legal obligation.
The conceptual paper contributes to the ongoing discussion about the increasingly important rule of sustainable development as a major concern for the European Union, companies and NGO’s that have to develop the policies that will enable sustainable growth of the society.
Purpose-This research examines the transformative impact of the "Great Reset" on organisational t... more Purpose-This research examines the transformative impact of the "Great Reset" on organisational theory through the thematic network analysis of managerial responses from Germany, France, and Spain, emphasising the importance of technological integration, remote working, and resilience. Design/methodology/approach-Questionnaire responses from managers in Germany, France, and Spain were examined using thematic network analysis to understand remote working, digital transformation, and organisational resilience. Findings-Managers highlighted the pivotal role of technology in reshaping future work systems, especially in telecommuting and digitising business procedures. This transformation requires upskilling, shifts in management approaches, and a modernised employee assessment structure. Originality/value-This study offers practical insights into implementing the Great Reset framework and explains its impact on technological progress, managerial strategies, and organisational resilience.
This qualitative study employs a thematic network analysis of the literature to explore the impli... more This qualitative study employs a thematic network analysis of the literature to explore the implications and evaluations of the ‘Great Reset’. Delving into how complexity theory, especially the principles related to complex systems and coordination, can be applied, this research aims to promote resilience and facilitate comprehensive systemic transformation. This study identifies critical ‘Great Reset’ components that align or conflict with stakeholders’ needs, objectives, and capabilities by examining how diverse stakeholders function within intricate and interconnected systems.
Due to the COVID-19 pandemic, interest in studying crisis influences grew in the last three years... more Due to the COVID-19 pandemic, interest in studying crisis influences grew in the last three years since it significantly impacted tourism and hospitality. Observing adaptations and transformations in hotel business models is necessary for tourism and hospitality firms to remain successful and competitive. The purpose of this qualitative case study is to critically analyse crisis management processes and management decisions regarding changes and adaptations in strategies and business model innovations to facilitate recovery, resilience, and sustained growth of hotels in the Croatian micro-region Opatija Riviera in Covid-19 and post-Covid-19 period. Method: Semi-structured interviews were conducted with hotel managers and tourism and hospitality consultants. The transcriptions were checked, and collected data was interpreted based on the narrative analysis. Thematic content analysis (TCA) was applied in the study. Results: Hotels in Opatija Riviera adapt their crisis business models to ensure long-term and sustainable growth and development of hotels and the destination itself. The primary focus is increasing the quality of services and guest satisfaction, achieving competitiveness in the tourist market. Conclusion: The paper includes an exploratory qualitative research study on the impact and consequences of Covid-19 on business and organisational changes in the hotel industry in the Opatija Riviera area, which will have a medium-and long-term impact on the design of resilience and sustainable growth policies. The disruption caused by the pandemic is also important for hotel managers and management from the point of view of introducing crisis management processes, the results of which can be seen in the protection of the well-being of guests, employees and the general reputation of hotels. Therefore, hotel management needs to emphasise the importance of identifying business strategies and practices in business strategies and thus form the basis for effective crisis management.
Purpose-This study aims to apply the Delphi method to explore the possibilities for implementing ... more Purpose-This study aims to apply the Delphi method to explore the possibilities for implementing agility management concepts in Slovenian health-care organisations. Design/methodology/approach-The research is based on a qualitative Delphi study encompassing 15 employees in different Slovenian health-care organisations. Findings-Slovenian health-care organisations need to be more agile currently. For this reason, it is necessary to begin with organisational changes and organisational learning concepts to educate employees about the meaning and content of agile processes. It is essential to ensure that accepting employee mistakes and offering help to employees becomes normal practice, and it is necessary to ensure the greater trust of the management towards the employees. Originality/value-The research empowers health-care professionals with new management and leadership concepts, such as agile management, sustainable leadership and leadership development methods in health care.
This study examined the evolution of the tourism supply chain (TSC) and its future development fa... more This study examined the evolution of the tourism supply chain (TSC) and its future development factors. To this end, a quantitative bibliometric analysis was conducted to provide insights from a statistical perspective, including the evolution of the TSC and an outlook on current characteristics and future research trends. Design/methodology/approach: This paper presents a quantitative bibliometric study of selected papers in the Web of Science (WOS). The study of the evolution of the TSC is based on analyses of bibliographic coupling and co-occurrence of keywords. Findings: Bibliographic coupling analysis identified ten clusters defined by coherent groups of theoretical perspectives. The keyword analysis explains the occurrences in the TSC concept. It also helps to determine the future main drivers of TSC research. In the post-COVID-19 era, the tourism industry needs to focus on green transformation and new technologies to transform TSC, supply chain management, and B2B relationships. It also needs to ensure employee retention and policies to attract new talent. Originality/value: This study provides a comprehensive, objective, and integrative overview of the evolution of TSC. It is one of the few original works on supply chain development and will be helpful for scholars and practitioners alike to understand the subject.
Rivista Trimestrale di SCIENZA dell' AMMINISTRAZIONE, 2022
The paper focuses on the importance of e-democracy and the introduction of information and commun... more The paper focuses on the importance of e-democracy and the introduction of information and communication technologies in democratic processes. Digitalisation significantly impacts citizens' involvement in e-participation and direct decision-making in developed societies. We want to show the current local and national levels based on comparisons of direct decision-making solutions and e-participatory tools in Austria, Croatia, Greece, Italy, and Slovenia. It should be emphasised that with the development of e-participation tools, Croatia, Greece, and Italy are ahead, while Austria and Slovenia are lagging behind the current trends in the citizen's direct decision making and the emergence of e-participation. This is mainly due to a lack of confidence in online security and a decline in interest in e-democracy, mostly in Slovenia.
Purpose-This study applies bibliometric analysis to explore the evolution of the research paradig... more Purpose-This study applies bibliometric analysis to explore the evolution of the research paradigm of agility related to management and organisations. Design/methodology/approach-Authors prepared a quantitative study of the review of selected articles using co-citation analysis and bibliographic coupling. Based on the bibliometric analyses, the evolution of the agility field (past, present, and future of agility research) was prepared. Findings-Emergent themes focus on the importance of agility in interpreting organisational responses in the context of issues as diverse as information systems and business intelligence systems, market orientation, strategic alignment and social computing. Future research needs to focus on digitisation in conjunction with informatisation, an important topic for creating a new organisational culture and knowledge management through increased collaboration between humans and machines. Originality/value-As the authors are aware, this study is one of the first to choose to show the overall development and importance of agility through quantitative bibliometric methods used to assess the value and contribution of scientific productivity and its impact on development.
Background and purpose: The study aims to answer a research question: With which essential corner... more Background and purpose: The study aims to answer a research question: With which essential cornerstones technological innovations the transformation from Society 4.0 and Industry 4.0 to Society 5.0 and Industry 5.0 is enabled? The study is important for practitioners and researchers to understand the meaning of Society 5.0 and to familiarise themselves with the drivers that will help shape Society 5.0 policies and play an important role in its further development. Therefore, the authors conducted a quantitative bibliometric study that provides insights into the importance of the topic and incorporates current characteristics and future research trends. Methodology: The study used algorithmic co-occurrence of keywords to gain a different insight into the evolution of Society 5.0. Thirty-six selected articles from the Web of Science database were analysed with the bibliometric analysis and overlay visualisation. Results: The co-occurrence analysis shows that terms artificial intelligence, cyber-physical systems, big data, Industry 4.0, Industry 5.0, open innovation, Society 5.0, super-smart society have been widely used in researches in the last three years. Conclusion: The study presents a bibliometric analysis to analyse the current and future development drivers of a Society 5.0. According to the results, the transition from Society 4.0 to Society 5.0 can be achieved by implementing knowledge and technologies in the IoT, robotics, and Big Data to transform society into a smart society (Society 5.0). In particular, the concept would enable the adaptation of services and industrial activities to individuals' real needs. Furthermore, these technologies allow advanced digital service platforms that will eventually be integrated into all areas of life.
This paper aims to present the evolution and change in content in tourism, over time, as well as ... more This paper aims to present the evolution and change in content in tourism, over time, as well as the emergence of different sustainable tourism concepts (ST). For this purpose, a comparative Automated Content Analysis (ACA) is herein applied to scientific articles published between 1990, when the first article in this field was published in the Web of Science, and the end of 2020. The results show some overlaps between the concepts that have emerged over the periods. According to the analysis results, it can be concluded that the theme focuses on business model changes, adoption of organizational processes related to the provision of mitigation measures, implementation of cleaner and smarter technologies, the importance of cultural heritage for sustainable tourism product concepts, rural development, green investment, sustainable standards and sustainable reporting.
The research reported in this paper explores the impact of digital transformation as a disruptive... more The research reported in this paper explores the impact of digital transformation as a disruptive innovation on manufacturing SMEs. The research is based on a qualitative Delphi study encompassing 49 experts from eleven EU countries. The paper aims to demonstrate how disruptive innovations affect organizational changes and determine critical factors in organizations that impact the initiating and promoting R&D of disruptive innovation. We discovered that disruptive innovations impact product/process development methods, new production concepts, new materials for products, and new organization plans. Additionally, we identified organizational changes related to the development and use of disruptive innovations in the future. We also indicate how disruptive innovations influence social and technological changes in the organizational environment. The analysis also disclosed three main groups of disruptive innovations and their impact on future smart factory development, namely the following: technological changes, the emergence of innovative products, business models and solutions and organizational culture as one of the crucial key success factors. The analysis also examined the enablers of the successful development/introduction of disruptive innovations, wherein internal and external factors were determined. Additionally, we presented obstacles and the approaches necessary to mitigate them. We can conclude from the findings that in the timeframe of 5–10 years, only the SME that uses/develops disruptive innovations will survive in the market. However, the companies do not always have a clear idea of the meaning of disruptive innovations. Therefore, it is important to set clear goals regarding the achievement of disruptive innovations in companies. It is also necessary to creatively apply presented instruments enabling improvement of organizational changes and apply some additional concepts, which we have suggested.
Tourism is one of the economic activities that has changed most since large-scale multidimensiona... more Tourism is one of the economic activities that has changed most since large-scale multidimensional data set, so called big data, was provided. The scientific literature on big data and tourism with hospitality industry has been growing exponentially, which is, for this reason, hard to comprehend and synthesise manually. Our research question is how to familiarise oneself with the current knowledge of the relationship between the big data and the complex changes in the tourism and hospitality industry. An automated content analysis procedure was used to identify key topics and concepts of interest to the researchers. A careful review of the abstracts and full texts was carried out, resulting in a final list of 308 papers published in 154 journals. We used the Leximancer software 5.0 to create automated content analysis. Seven topics (tourism, data, search, model, industry, online and travel) from papers published between 2011 and 5/2020 were found. We propose future development trends of big data in sustainable tourism.
RIVISTA TRIMESTRALE DI SCIENZA DELL AMMINISTRAZIONE , 2021
The paper aims to introduce how cities cope with the concepts of smart city development and imple... more The paper aims to introduce how cities cope with the concepts of smart city development and implementation of its ecosystem. The concepts are presented with a systematic approach, i.e., a holistic analysis of resources about smart cities' latest technological developments and organizational approaches. Within the holistic approach, the paper connects three dimensions of social change for higher life quality and higher speed development by balancing: i.) The sustainable urban policies; ii.) An increase of speed is viable primarily through softer infrastructures as information and communication technologies switch cities into smart cities and iii.) Broadly meant citizens and other key stakeholders-whose attitudes, behaviors and action patterns must evolve to be viable. How do citizenship policies and smart cities policies structurally couple, for example, in setting the political or administrative procedures? Smart city governance implies organizational development, policy modeling, and policy-making, considering that research determines policy, determining politics. This work provides an overview of the state of the literature's art, some inputs about three-dimension governance and policy expanding citizenship into smart citizenship, and a case study for starting to apply policy assessment. Riassunto. Aspetti tecnologici, politici e di cittadinanza nello sviluppo delle città intelligenti Scopo di questo lavoro è mostrare come le amministrazioni cittadine stiano affrontando i concetti di "smart city" e di implementazione dell'ecosistema. Tali concetti sono presentati attraverso un approccio sistemico, ovvero uno studio olistico sugli ultimi sviluppi tecnologici e approcci organizzativi relativi alle cosiddette città intelligenti. In tale ambito, il lavoro pone un nesso fra tre dimensioni di cambiamento sociale centrali ai fini di una migliore qualità della vita e uno sviluppo più veloce; tali dimensioni sono: i.) politiche urbane sostenibili; ii.) infrastrutture "soft" come le ICT e iii.) accoppiamento strutturale fra politiche di cittadinanza e "smart policies", ai fini, per esempio, dell'elaborazione di procedure politiche o amministrative. La governance delle "smart city" implica sviluppo organizzativo, modellizzazione delle politiche e del processo decisionale, anche considerando il fatto che la ricerca determina la politica, la quale, a sua volta, determina specifiche "policies". Questo lavoro fornisce una panoramica dello stato dell'arte della letteratura sul tema, degli input sulla governance basata su tali tre dimensioni, nonché sulle politiche di transizione da cittadinanza a cittadinanza intelligente; si proporrà inoltre un caso di studio come esempio di valutazione delle policies implementate.
The article gives us an insight into the key issues of car sharing and its impact on urban sustai... more The article gives us an insight into the key issues of car sharing and its impact on urban sustainability. A selection of 314 articles published in peer-reviewed journals from the Scopus database were analysed using Leximancer 5.0 for Automated Content analysis. A total of seven themes were identified explaining the researched topic of the car sharing situation in Europe, which are sharing, economy, model, systems, electrical car sharing, policy and travel. There are two ways of sharing owned cars in Europe; access to cars from the fleet of private organisations and P2P car sharing. Sustainable environmental solutions in the context of the electrification of cars are used. Car sharing usually takes place online and can be free or for a fee as defined by The European Economic and Social Committee. The article provides an overview of understanding the concept of urban car sharing in Europe.
Educators are emphasizing the need for developing students through arts and literature. Our case ... more Educators are emphasizing the need for developing students through arts and literature. Our case illustration demonstrates that business students are motivated to develop their personality through cultural artifacts and different theories. The article has two purposes: the first is to present management education, which emphasizes the importance of valuing culture and students’ implicit management theories, while the second is to suggest recommendations for integrating cultural content into management education, which we present through the managerial challenge of preserving Australian Slovenian cultural homes. The article presents a qualitative study on management perception of 106 business students who are embedded in contemporary culture and innovative cultural management education practices at the University of Ljubljana. The possibility and benefits of converting the complete curriculum of cultural management education emerge from this research. We hope that this article will enlighten educators and researchers to conduct further studies on cultural management education and multiple intelligences development.
The term corporate sustainability represents a crucial part of the concept of sustainable develop... more The term corporate sustainability represents a crucial part of the concept of sustainable development. The main goal of the companies, which adopted corporate sustainability practice is to fulfil a sustainable development agenda and brings a balanced approach to economic and social progress and environmental management. The purpose of the article is to highlight the importance and issues of corporate sustainability in the context of awareness and approaches to social responsibility in the Fourth Industrial Revolution. The paper aims to make order in the plurality of definitions of concept «corporate sustainability» and its practical understanding in terms of «corporate social responsibility». It does so through a literature review and the analysis of different attempts of definition. It identifies the main challenges these concepts bring with them.
This paper is based on the paradigm that a smart city is a part of the intellectual framework of ... more This paper is based on the paradigm that a smart city is a part of the intellectual framework of second-order cybernetics and considers social communication in terms of the management and use of different data channels. Planning as a political practice is replaced by environmentally-behavioral control, in which subjectivity is articulated above-individually (permeating the city with sensitive nodes) and infra-individually (transforming citizens into sensitive nodes). This leads us to the research question: how to focus on the social relations and processes of the smart urbanization which are based on the second order cybernetic approach? The smart city is understood as a complex mechanism, where one begins to realize the often-unintended human, environmental , social and economic consequences of a technological and engineering-led approach. The latest thinking and smart urban projects are aimed at comprehending smart and/or sustainable infrastructure as a network between places and people in order to create a more sustainable, healthy and resilient future for different groups of citizens (from young people to seniors). Municipality strategies need to address global socioeconomic factors, processes of innovation with new technology, constant adaptation in public and private sector organisations and the diversity of qualified resources.
(1) Background: The importance of this article is to analyze the technological developments in th... more (1) Background: The importance of this article is to analyze the technological developments in the field of the Internet and Internet technologies and to determine their significance for sustainable development, which will result in the emergence of Society 5.0. (2) The authors used automated content analysis for the analysis of 552 articles published in 306 scientific journals indexed by SCII and/or SCI-EXPANDED (Web of Science (WOS) platform). The goal of the research was to present the relationship between the Internet and sustainable development. (3) Results: The results of the analysis show that the top four most important themes in the selected journals were "development", "information", "data", and "business and services". (4) Conclusions: Our research approach emphasizes the importance of the culmination of scientific innovation with the conceptual, technological and contextual frameworks of the Internet and Internet technology usage and its impact on sustainable development and the emergence of the Society 5.0.
(1) Background: The article provides a methodologically coherent analysis of technological develo... more (1) Background: The article provides a methodologically coherent analysis of technological development in the context of the fourth industrial revolution or Industry 4.0 and its impact on changes in sustainable development policy. (2) Methods: Using a Comparative Automated Content Analysis (ACA) approach, the article compares recent scientific work on sustainable development and the fourth industrial revolution with the discourse in the news media on sustainable development and industry 4.0. (3) Results: The scientific literature focuses more on changes in business models, production processes, and technologies that enable sustainable development. Newspaper and magazine articles write more about sustainable or green investments, sustainable standards, and sustainable reporting. The focus is on topics that are directly relevant to current sustainable business development and the promotion of research and development of clean and smart technologies and processes. (4) Conclusions: The ACA allows a more systematic comparison of different data sources. The article provides a starting point for sustainable development professionals to gain useful insights into a specific context with the help of the ACA.
The social innovations have been together with the advanced technology in the 21 st century, taki... more The social innovations have been together with the advanced technology in the 21 st century, taking an essential role in social structures and their informatization processes. Information technology has become an indispensable factor not only in industry and service businesses, but also in governing systems at the micro (cities and regions) and macro (state and nations) levels. The information processes, which includes automation, have in the last few years an important impact on the transformation from "classical" governance into the "smart governance". In the paper are presented the best practices which show how could social innovations, together with the advanced technology also lead to the several democratic changes in the urban environment. It can be concluded that it will in many ways reorganize public decision-makings, create changes in democratic processes that are in accordance with socioeconomic and technological development, and will represent the basis for the emergence of the so-called the smartest social community and the ensuing novel processes of organization and operation.
Purpose: Contemporary tourism product, in terms of its systemic understanding, consists of tangib... more Purpose: Contemporary tourism product, in terms of its systemic understanding, consists of tangible and intangible elements. These two elements lead to the increase in tourist satisfaction in a way to provide tourism products and services that match tourist expectations. Finally, tourist satisfaction is considered a key factor influencing repeat visit intention. Pursuant to the abovementioned, this study aims to empirically test a model linking tangible and intangible elements, tourist satisfaction and revisit intention. Methodology: Using the data from the Montenegrin survey called 2010 Guest Survey, we employ Partial Least Square (PLS) model to determine the impact of tangible and intangible constructs on tourist satisfaction and tourist repeat visit intention in Montenegro. Additionally, in order to check for robustness of our results, we have also used Structural Equations Modeling (SEM). Findings: Working on a sample of 740 tourists, our results reveal that both tangible and intangible elements improve tourist satisfaction what influences tourist repeat visit intention. Noteworthy, the findings indicate that intangible elements have stronger impact on tourist satisfaction than tangible elements. The results are confirmed using both models. Practical implications: Tangible and intangible elements as factors of satisfaction are analysed and evaluated, so they could be improved in a way that provides superior experience to tourists, which hopefully could result in a repeat visitation that is considered as a tool for boosting destination competitiveness, thus indicating the need for the systemic approach to tourism management. Originality: This paper extends earlier tourism research by empirically and separately analysing both tangible and intangible elements and their association with repeat visitation that is mediated by the tourist satisfaction. Therefore, we propose a more holistic approach related to the antecedents of tourist repeat visit intention. Moreover, we have confirmed our findings using two empirical models, PLS and SEM.
Digital Transformation and Sustainable Development in Cities and Organizations, 2024
The increasing ageing of the population in European cities is driving the adoption of urban agein... more The increasing ageing of the population in European cities is driving the adoption of urban ageing policies, which are increasingly based on the integration of smart technologies in urban planning and, consequently, the promotion of sustainable solutions. However, maintaining a balance between technological progress and socio-economic variables is crucial for success. Investing in home automation and healthcare innovation can significantly improve the lives of our ageing population. This comprehensive research study explores the link between age-friendly environments and public value creation in the context of the rapid development of smart cities. The findings underline the need for policies that take into account the needs of older citizens and harness the potential of technology to create sustainable and inclusive cities. Understanding and addressing these issues will contribute to healthier and happier urban environments for all citizens.
Industry 4.0: Challenges, Trends and Solutions in Management and Engineering (ed. by C. Machado and J.P. Davim) , 2020
Industry 4.0 has significantly changed production systems through processes, design, operations a... more Industry 4.0 has significantly changed production systems through processes, design, operations and services. This chapter discusses the fundamental changes in the organisational processes in one of the most relevant results of Industry 4.0: the smart factory. TPV Ltd is the subject of the case study; in addition to its core business, the firm is focused on R&D technologies for smart factories. The purpose of the study was to go beyond solely the industry view of Industry 4.0 and explore other aspects. In addition, the authors of this paper attempt to explain the fundamental importance of computerisation, digitalisation, and informatisation and to highlight the importance of the awareness of change in businesses across the time and its influence on their ecosystems.
Smart City Emergence 1st Edition: Cases From Around the World, 2019
The Viennese municipality is faced with its city modernization according to the "Smart City Vienn... more The Viennese municipality is faced with its city modernization according to the "Smart City Vienna framework strategy" for 2050 with the overarching goal of increasing the inhabitants´qualityinhabitants´quality of life by optimizing the utilization of resources. To achieve this goal, decisionmakers have to include the integration of innovative and smart technologies in their strategy. With this case study methodology, we aim to contribute to an ecologically valid and further understanding of the implementation of the strategy. The factor "City management" was identified by stakeholders and citizens as the factor that influenced the municipalities´decisionsmunicipalities´decisions to approach the concrete implementation. This chapter presents the main developmental challenges of the smart city of Vienna.
Managerial Strategies for Business Sustainability During Turbulent Times, 2017
The purpose of the chapter is to find out the meaning of the sustainable development in the post-... more The purpose of the chapter is to find out the meaning of the sustainable development in the post-industrial society in the first half of the 21st century. The financial crisis that started in the 2008 is an indicator how short-term-profitability mind-sets and related strategies, policies and actions of individuals and individual organizations can cause global economic, ecological and ethical crises. These events have contributed to the judgement that most organizations operate on business models that are not sustainable. The conceptual content contributes to the ongoing discussion about the increasingly important rule of sustainable development as a major concern for the profit and non-profit sector that wish to develop the policies that will enable low but sustainable growth of the society.
In this work, we supply a theoretical framework of how organizations can embed complexity managem... more In this work, we supply a theoretical framework of how organizations can embed complexity management and sustainable development into their policies and actions. The proposed framework may lead to a new management paradigm, attempting to link the main concepts of complexity theory, change management, knowledge management, sustainable development, and cybernetics. We highlight how the processes of organizational change have occurred as a result of the move to adapt to the changes in the various global and international business environments and how this transformation has led to the shift toward the present innovation economy. We also point how organizational change needs to deal with sustainability, so that the change may be consistent with present needs, without compromising the future.
The goal of this conceptual paper is to draw attention to the problems caused by the rapid growth... more The goal of this conceptual paper is to draw attention to the problems caused by the rapid growth of the global economy, coupled with high population growth and excessive exploitation of natural resources. It is necessary to be aware that the global economy will not be able to grow at the actual speed in the long term. A paradigm shift in production and consumption is therefore necessary to avoid the collapse of ecosystems and the concurrent reduction of stocks of natural resources. This is the reason why capitalism has to take a new direction towards a sustainable and naturally harmonized development model.
PurposeThis study applies bibliometric analysis to explore the evolution of the research paradigm... more PurposeThis study applies bibliometric analysis to explore the evolution of the research paradigm of agility related to management and organisations.Design/methodology/approachAuthors prepared a quantitative study of the review of selected articles using co-citation analysis and bibliographic coupling. Based on the bibliometric analyses, the evolution of the agility field (past, present, and future of agility research) was prepared.FindingsEmergent themes focus on the importance of agility in interpreting organisational responses in the context of issues as diverse as information systems and business intelligence systems, market orientation, strategic alignment and social computing. Future research needs to focus on digitisation in conjunction with informatisation, an important topic for creating a new organisational culture and knowledge management through increased collaboration between humans and machines.Originality/valueAs the authors are aware, this study is one of the first t...
The article gives us an insight into the key issues of car sharing and its impact on urban sustai... more The article gives us an insight into the key issues of car sharing and its impact on urban sustainability. A selection of 314 articles published in peer-reviewed journals from the Scopus database were analysed using Leximancer 5.0 for Automated Content analysis. A total of seven themes were identified explaining the researched topic of the car sharing situation in Europe, which are sharing, economy, model, systems, electrical car sharing, policy and travel. There are two ways of sharing owned cars in Europe; access to cars from the fleet of private organisations and P2P car sharing. Sustainable environmental solutions in the context of the electrification of cars are used. Car sharing usually takes place online and can be free or for a fee as defined by The European Economic and Social Committee. The article provides an overview of understanding the concept of urban car sharing in Europe.
The aim of this study was to determine the most common psychosocial risk factors for absenteeism ... more The aim of this study was to determine the most common psychosocial risk factors for absenteeism and the extent to which low back pain occurs among Slovenian professional drivers as result of various psychosocial risk factors. The study involved 275 professional drivers, mostly men (mean age 41.6 years). Statistical data analysis was conducted using SPSS package version 21, MS Excel version 2007 and Pajek, version 3. The main method for data processing was regression analysis. The results of the quantitative survey showed that lower back pain is mostly caused by lifting and carrying heavy loads, inadequate working conditions, poor physical fitness, regular nights out, shift work, and stress. Dissatisfaction with work, shift work and unsuitable working conditions significantly affect the incidence of low back pain. Absenteeism is influenced by factors such as dissatisfaction at work, disrespectful attitude of managers, unsuitable working conditions, personal dissatisfaction, lack of ...
innovative economy. Knowledge processes in innovative economy seem to open up new and varied aven... more innovative economy. Knowledge processes in innovative economy seem to open up new and varied avenues to be explored in the direction of sustainability. Innovative economic theory in contrast to neoclassical is derived from the hypothesis that the accumulation of capital is the main driver of economic growth in the knowledge-based economy in the 21st century. This new business logic assumes that the rate of economic growth in the innovation economy depends on the products or services that are incurred as a result of knowledge. The emergence of the internet in the early 90s affected the growth of dot.com online businesses and the emergence of the third wave of capitalism. In the current economic crisis and recession, the consequences of low economic growth will further affect the changes in the global markets. This is reflected in the different behaviours of consumers and resulting in the development of new business models, which includes sustainable development in the innovative economy. The paper examines critical factors that influence the role of new innovative technologies in organizational change to ensure sustainability. Focus on sustainability directs company behaviour towards the environmental protection, which presumes the fulfilment of organizational and human needs. Therefore, current demands can be satisfied in the present, but the resources for their fulfilment will be preserved for future generations. In order to realize this goal, the company must invest in assets that provide sustainable development. Thus, it is necessary to be aware of how the final products or processes impact the environment. Assuming that the company complies with sustainable components can be expected to create value added of this item. This added value is not only better society reputation that affects the consumers and, is important for investors but also fulfils the legal obligation. The conceptual paper contributes to the ongoing discussion about the increasingly important rule of sustainable development as a major concern for the European Union, companies and NGO’s that have to develop the policies that will enable sustainable growth of the society.
Abstract: The article presents an example of a text analysis and interpretation based on a qualit... more Abstract: The article presents an example of a text analysis and interpretation based on a qualitative research. In the first part we focus on the theoretical definition of analytical tools and characteristics of the text analysis and interpretation within the frame of qualitative ...
Purpose This study aims to supply indications that may be useful in the process of development of... more Purpose This study aims to supply indications that may be useful in the process of development of new products that fully exploit the value potential of Internet of Things (IoT) technologies in the automotive industry. To this aim, we investigate how applications of the IoT to smart vehicles are perceived by consumers and we describe different ways to increase their satisfaction Design/methodology/approach After a literature review focused on IoT and consumer behaviour in the automotive industry, we apply the Kano model to find the drivers for achieving customer satisfaction with new product developments in smartcars Findings Automotive companies need to consider what is attractive to drivers and what consumers consider to be “driver-friendly”. Using an empirical analysis, we highlight the motivations for developing a smartcar to fits the expectation of Italian drivers. Research limitations/implications While the global framework given by this article can be useful in all contexts, ...
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growth of the global economy, coupled with high population growth and excessive exploitation of
natural resources. It is necessary to be aware that the global economy will not be able to grow at the
actual speed in the long term. A paradigm shift in production and consumption is therefore necessary
to avoid the collapse of ecosystems and the concurrent reduction of stocks of natural resources. This is
the reason why capitalism has to take a new direction towards a sustainable and naturally harmonized
development model
The conceptual paper contributes to the ongoing discussion about the increasingly important rule of sustainable development as a major concern for the European Union, companies and NGO’s that have to develop the policies that will enable sustainable growth of the society.
growth of the global economy, coupled with high population growth and excessive exploitation of
natural resources. It is necessary to be aware that the global economy will not be able to grow at the
actual speed in the long term. A paradigm shift in production and consumption is therefore necessary
to avoid the collapse of ecosystems and the concurrent reduction of stocks of natural resources. This is
the reason why capitalism has to take a new direction towards a sustainable and naturally harmonized
development model
The conceptual paper contributes to the ongoing discussion about the increasingly important rule of sustainable development as a major concern for the European Union, companies and NGO’s that have to develop the policies that will enable sustainable growth of the society.
how the processes of organizational change have occurred as a result of the move to adapt to the changes in the various global and international business environments and how this transformation has led to the shift toward the present innovation economy. We also point how organizational change needs to deal with sustainability, so that the change may be consistent with present needs, without compromising
the future.