Article

QnA: augmenting an instant messaging client to balance user responsiveness and performance

Authors:

Daniel Avrahami,

Scott E. HudsonAuthors Info & Claims

CSCW '04: Proceedings of the 2004 ACM conference on Computer supported cooperative work

Pages 515 - 518

https://doi.org/10.1145/1031607.1031692

Published: 06 November 2004 Publication History

Abstract

The growing use of Instant Messaging for social and work-related communication has created a situation where incoming messages often become a distraction to users while they are performing important tasks. Staying on task at the expense of responsiveness to IM buddies may portray the users as impolite or even rude. Constantly attending to IM, on the other hand, may prevent users from performing tasks efficiently, leaving them frustrated. In this paper we present a tool that augments a commercial IM client by automatically increasing the salience of incoming messages that may deserve immediate attention, helping users decide whether or not to stay on task.

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Cited By

Jain PFarzan RLee A(2023)Co-Designing with Users the Explanations for a Proactive Auto-Response Messaging AgentProceedings of the ACM on Human-Computer Interaction10.1145/36042487:MHCI(1-23)Online publication date: 13-Sep-2023
https://dl.acm.org/doi/10.1145/3604248
Hsieh JHong YBurtch GZhu H(2022)A Little Too Personal: Effects of Standardization versus Personalization on Job Acquisition, Work Completion, and Revenue for Online FreelancersProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517546(1-11)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517546
Kim TKim SChoi YKim JKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Winder: Linking Speech and Visual Objects to Support Communication in Asynchronous CollaborationProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445686(1-17)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445686
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QnA: augmenting an instant messaging client to balance user responsiveness and performance

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cover image ACM Conferences

CSCW '04: Proceedings of the 2004 ACM conference on Computer supported cooperative work

November 2004

644 pages

ISBN:1581138105

DOI:10.1145/1031607

General Chairs:
Jim Herbsleb
Carnegie Mellon University, USA
,
Gary Olson
University of Michigan, USA

Copyright © 2004 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 06 November 2004

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November 6 - 10, 2004

Illinois, Chicago, USA

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CSCW '04 Paper Acceptance Rate 53 of 176 submissions, 30%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Cited By

Jain PFarzan RLee A(2023)Co-Designing with Users the Explanations for a Proactive Auto-Response Messaging AgentProceedings of the ACM on Human-Computer Interaction10.1145/36042487:MHCI(1-23)Online publication date: 13-Sep-2023
https://dl.acm.org/doi/10.1145/3604248
Hsieh JHong YBurtch GZhu H(2022)A Little Too Personal: Effects of Standardization versus Personalization on Job Acquisition, Work Completion, and Revenue for Online FreelancersProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517546(1-11)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517546
Kim TKim SChoi YKim JKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Winder: Linking Speech and Visual Objects to Support Communication in Asynchronous CollaborationProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445686(1-17)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445686
Jain PFarzan RLee A(2021)Context-based Automated Responses of Unavailability in Mobile MessagingComputer Supported Cooperative Work (CSCW)10.1007/s10606-021-09399-z30:3(307-349)Online publication date: 25-May-2021
https://doi.org/10.1007/s10606-021-09399-z
Tan MGoode SRichardson A(2020)Understanding negotiated anti-malware interruption effects on user decision quality in endpoint securityBehaviour & Information Technology10.1080/0144929X.2020.1734087(1-30)Online publication date: 12-Mar-2020
https://doi.org/10.1080/0144929X.2020.1734087
Hwang SKhojasteh NFussell S(2019)When Delayed in a HurryProceedings of the ACM on Human-Computer Interaction10.1145/33611153:GROUP(1-20)Online publication date: 5-Dec-2019
https://dl.acm.org/doi/10.1145/3361115
Nguyen DFussell S(2015)Effects of Conversational Involvement Cues on Understanding and Emotions in Instant Messaging ConversationsJournal of Language and Social Psychology10.1177/0261927X1557153835:1(28-55)Online publication date: 16-Feb-2015
https://doi.org/10.1177/0261927X15571538
Fischer JReeves SMoran SGreenhalgh CBenford SRennick-Egglestone S(2013)Understanding Mobile Notification Management in Collocated GroupsECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus10.1007/978-1-4471-5346-7_2(21-44)Online publication date: 23-Jul-2013
https://doi.org/10.1007/978-1-4471-5346-7_2
Pfleging BAlt FSchmidt AChurchill ESubramanian SBaudisch PO'Hara K(2012)Meaningful melodiesProceedings of the 14th international conference on Human-computer interaction with mobile devices and services companion10.1145/2371664.2371706(189-192)Online publication date: 21-Sep-2012
https://dl.acm.org/doi/10.1145/2371664.2371706
McGrenere JLi JLo JLitani E(2010)Designing effective notifications for collaborative development environmentsThe smart internet10.5555/1986637.1986645(65-87)Online publication date: 1-Jan-2010
https://dl.acm.org/doi/10.5555/1986637.1986645
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