- Universiti Utara Malaysia, School of Education and Modern Languages, Faculty Memberadd
International travel is a rapidly growing activity entailing cross-cultural communication between hosts and guests from different linguistic backgrounds. There is therefore a growing worldwide need for front-line staff (as hosts) in the... more
International travel is a rapidly growing activity entailing cross-cultural communication between hosts and guests from different linguistic backgrounds. There is therefore a growing worldwide need for front-line staff (as hosts) in the hospitality industry who are able to communicate effectively with guests. This paper argues that particular patterns of language are associated with host-guest interaction. This language, corresponding to the
Research Interests:
Research Interests:
This paper investigates the notion of intercultural competence from the perspective of students in a Malaysian university. Indepth interviews involving fifteen culturally diverse students were conducted. Students reflected their lived... more
This paper investigates the notion of intercultural competence from the perspective of students in a Malaysian university. Indepth
interviews involving fifteen culturally diverse students were conducted. Students reflected their lived experiences with
cultural others and shared their perceptions of competent communication. Using phenomenological analysis of the interview data,
two core themes that encompass intercultural competence emerged: acquiring cultural understanding and respecting cultural
differences. These core themes indicate that intercultural competence is viewed as a relational process that must include both
communication partners to mutually achieve appropriate and effective behaviors. The findings contribute into rethinking the
Western perspective by bringing forth a relational perspective into the corpus of intercultural competence.
interviews involving fifteen culturally diverse students were conducted. Students reflected their lived experiences with
cultural others and shared their perceptions of competent communication. Using phenomenological analysis of the interview data,
two core themes that encompass intercultural competence emerged: acquiring cultural understanding and respecting cultural
differences. These core themes indicate that intercultural competence is viewed as a relational process that must include both
communication partners to mutually achieve appropriate and effective behaviors. The findings contribute into rethinking the
Western perspective by bringing forth a relational perspective into the corpus of intercultural competence.