SLA Monitoring and Management Framework for Telecommunication Services

2003

2009

Abstract. Monitoring the operation of Service Based Systems (SBS) to ensure compliance with a set of service level agreements (SLAs) for example cannot always rely on a pre-specified monitoring infrastructure, where all the information and components required for monitoring are a priori known and available. This because new services with unknown monitoring infrastructures and capabilities may be dynamically assembled to an SBS.

2011

Abstract Service Level Agreements (SLAs) for Software Services aim to clearly identify the service level commitments established between service requesters and providers. The commitments that are agreed however can be expressed in complex notations through a combination of expressions that need to evaluated and monitored efficiently.

Proceedings of the 2011 International Conference on Intelligent Semantic Web-Services and Applications - ISWSA '11, 2011

SCI2003, Orlando, FL, 2003

2000

IEEE Network, 2004

8th International Conference on High-capacity Optical Networks and Emerging Technologies, 2011

2009

Abstract In modern service economies, service provisioning needs to be regulated by complex SLA hierarchies among providers of heterogeneous services, defined at the business, software, and infrastructure layers. Starting from the SLA Management framework defined in the SLA@ SOI EU FP7 Integrated Project, we focus on the relationship between establishment and monitoring of such SLAs, showing how the two processes become tightly interleaved in order to provide meaningful mechanisms for SLA management.

International Journal on Advances in Software, 2009

Abstract: Defining clear Quality of Service agreements between service providers and consumers is particularly important for the successful deployment of service-oriented architectures. The related challenges include correctly elaborating and monitoring QoS-aware contracts (called SLA: Service Level Agreement) to detect and handle their violations. In this paper, first, we study and compare existing SLA-related models. To address the insufficiencies of these models, we propose a complete, generic and semantically richer ...