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2005
In the last decade we have seen a dramatic increase in the adoption of extended enterprise systems. The Enterprise Resource Planning (ERP) market grew 14% in 2004 and now accounts for approximately $25 billion, while the implementation of systems dedicated to external processes, such as Supply Chain Management (SCM) and Customer Relationship Management (CRM) are also growing, accounting for close to $6 billion and $9 billion respectively.
2006 •
2016 •
This paper examines the relationship between Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) systems and mergers and acquisitions (M&A). We also investigate how any such relationships are contingent on the characteristics of the focal firm and its industry environment. The key argument is since ERP, CRM and SCM systems can reduce agency cost associated with internal coordination, they may be related with more horizontal, vertical and conglomerate M&A; and that since CRM and SCM systems can reduce the transaction cost of coordinating activities with downstream partners and suppliers, they may be related with fewer vertical M&A. Using a sample of 707 Fortune 1000 firms that made 1,973 M&A deals from 2009 to 2014, the empirical analysis suggests that ERP systems are positively related with horizontal and conglomerate acquisitions, and more so for larger firms; CRM systems are negatively related with vertical M&A, especially ...
2008 Panhellenic Conference on Informatics
ERP Systems Business Value: A Critical Review of Empirical Literature2008 •
MIS Quarterly
Information Technology Impacts on Firm Performance: An Extension of Kohli and Devaraj (2003)Production and Operations Management
A Field Study of RFID Deployment and Return Expectations2009 •
Radio Frequency Identification (RFID) technology promises to transform supply chain management. Building on previous research in information systems and supply chain management, this paper proposes a theoretical framework for RFID adoption and benefits, and tests the framework using data on u. s. firms. Our analysis suggests that there is a positive association between information technology (IT) application deployment and RFID adoption. We find that RFID implementation spending and partner mandate are associated with an expectation of early return on RFID investment, and a perceived lack of industry-wide standards is associated with an expectation of delayed return on RFID investment. These results suggest that firms with broad IT application deployment and a critical mass of RFID implementation spending are more likely to report early returns from RFID deployments. This paper extends previous research to understand the relationship between organization characteristics and adoption and expected benefits of the emerging RFID technology.
1977 •
Radio Frequency Identification (RFID) technology promises to transform supply chain management.Building on previous research in information systems and supply chain management, this paper proposes a theoretical framework for RFID adoption and benefits, and tests the framework using data on u.s. firms. Our analysis suggests that there is a positive association between information technology (IT) application deployment and RFID adoption. We find that RFID implementation spending and partner mandate are associated with an expectation of early return on RFID investment, and a perceived lack of industry-wide standards is associated with an expectation of delayed return on RFID investment. These results suggest that firms with broad IT application deployment and a critical mass of RFID implementation spending are more likely to report early returns from RFID deployments. This paper extends previous research to understand the relationship between organization characteristics and adoption a...
Journal of Operations Management
The impact of enterprise systems on corporate performance: A study of ERP, SCM, and CRM system implementations2007 •
This paper documents the effect of investments in Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Customer Relationship Management (CRM) systems on a firm's long-term stock price performance and profitability measures such as return on assets and return on sales. The results are based on a sample of 186 announcements of ERP implementations, 140 SCM implementations, and 80 CRM implementations. Our analysis of the financial benefits of these implementations yields mixed results. In the case of ERP systems, we observe some evidence of improvements in profitability but not in stock returns. The results for improvements in profitability are stronger in the case of early adopters of ERP systems. On average, adopters of SCM system experience positive stock returns as well as improvements in profitability. There is no evidence of improvements in stock returns or profitability for firms that have invested in CRM. Although our results are not uniformly positive across the different enterprise systems (ES), they are encouraging in the sense that despite the high implementation costs, we do not find persistent evidence of negative performance associated with ES investments. This should help alleviate the concerns that some have expressed about the viability of ES given the highly publicized implementation problems at some firms.
2008 •
International Journal of Technology Management
The effects of ERP implementations on the profitability of big firms: the case of Spain2012 •
2010 •
Advances in Colloid and Interface Science
Value of digital information networks: a holonic framework2011 •
Journal of Operations Management
The impact of information technology use on plant structure, practices, and performance: An exploratory study2010 •
Proceedings of R D Management Conference 2009 R D Management Conference 2009 21 06 2009 24 06 2009 Viena Austria
Drivers and Impacts of R&D Adoption on Transport and Logistics Services2009 •
Information Systems Management
A Role-based Typology of Information Technology: Model Development and Assessment2015 •
2008 •
2009 •
O&M: Structures & Processes in Organizations eJournal
Predicting Innovation Activity in European Manufacturing Firms: A Multi-Country Empirical Study2011 •
International Journal of Electronic Commerce
The Role of ERP Implementation in Enabling Digital Options: A Theoretical and Empirical Analysis2009 •
European Journal of Marketing
Show Me the Money: Improving our Understanding of How Organizations Generate Return from Technology-Led-Marketing Change2015 •
SSRN Electronic Journal
An Empirical Investigation of Complementarity in IT-Enabled Supply Chain Initiatives2000 •
25th Australasian Conference on Information Systems
A Contingent Model for Evaluating Enterprise Systems' Benefits Using Competing Value Approach2014 •
Production and Operations Management
Performance Impacts of Strategy, Information Technology Applications, and Business Process Outsourcing in U.S. Manufacturing Plants2009 •
2008 •
Journal of Theoretical and Applied Information Technology
SMEs performance and subsidies in it investments: A vis-à-vis approachInternational Journal of Technology Management
Is it all about size? Comparing organisational and environmental antecedents of IT assimilation in small and medium-sized enterprises2013 •
Information Technology & Management
Realizing business value of agile IT applications: antecedents in the supply chain networks2008 •
Small Business Economics
The productivity payoff of information technology in multimarket SMEs2012 •
European Journal of Information Systems
Balancing exploration and exploitation of IT resources: the influence of Digital Business Intensity on perceived organizational performanceInformation Technology and Management
Implementing enterprise resource planning systems: organizational performance and the duration of the implementation2011 •
Economics of Innovation and New Technology
Information technology investment and firm performance in US retail trade2004 •
SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS
Analysis of Factors Affect to Organizational Performance In Using Accounting Information Systems Through Users Satisfaction and Integration Information Systems2017 •
Journal of The Academy of Marketing Science
Supply chain technology: the role of environment in predicting performance2010 •