EU policies refer to the integration of third-country nationals as a crucial duty of each member state’s government, and claim that both host societies and immigrants are responsible for developing this two way process. This study aims to... more
EU policies refer to the integration of third-country nationals as a crucial duty of each member state’s government, and claim that both host societies and immigrants are responsible for developing this two way process. This study aims to explore how Portugal government handles the challenges raised by immigrant’s integration throughout the help of the High Commission for Immigration and Intercultural Dialogue (ACIDI) with special attention to the role of the National Immigrant Support Centre in Lisbon (CNAI). It presents the way CNAI facilitates the access of migrants to public services by realizing a one-stop-shop public management approach, and provides a cooperative process of working with them with the assistance of intercultural mediators who represent their own migrant organisations in public service. This study examines those elements, which led to regard the one-stop-shop model as a good practical example listed in European Modules on Immigrant Integration. The results reveal that the cooperation among different types of organisations and the existence of clear governmental goals and support are essential for the realization of an effective integration policy. (Full text in Hungarian on pages 85–106.)
