In the present technological era the banking industry in the world especially in India undergo the rapid changes. The information technology has play the major role in providing the various innovative customer services for online banking... more
In the present technological era the banking industry in the world especially in India undergo the rapid changes. The information technology has play the major role in providing the various innovative customer services for online banking customers like better tracking for transactions, multiple delivery channels for provide services for online customers. The private sectors banks put almost effort to satisfy their customer's expectation through their various efforts like their bank prompts responses, online banking securities, reliability & confidence and efficiency of website. The present study analyzed the factors determining the customer's satisfactions online banking with sample of selected private sector banks in Chennai city. The result of the proved that private sector banks websites has to offer various innovative financial services to their customers. The private sector bank has to conduct the regular survey on customer services to attract the new customers and retain the existing customers.
Internet banking is facilitates to customers made their financial transactions through website using Internet. Entry of foreign banks in India gives cut throat competition among private and public sector banks in offering new innovative... more
Internet banking is facilitates to customers made their financial transactions through website using Internet. Entry of foreign banks in India gives cut throat competition among private and public sector banks in offering new innovative services to their customers using technology. The foreign banks takes all most care to satisfy their customers in various aspects like prompts responses, banking securities, Reliability & Confidence, Efficiency of website and website design. The present study on customer’s satisfaction on internet banking services offered by foreign banks in Chennai city covers only five foreign banks in Chennai city namely Standard Chartered Bank Ltd, Citibank, HSBC Bank, Deutsche Bank and DSB Bank. It is very clear from the present study that sample that sample foreign banks in Chennai city offer various innovative and modern features through internet banking using the latest technology to satisfy their customers.
In the present technological era the banking industry in the world especially in India undergo the rapid changes. The information technology has play the major role in providing the various innovative customer services for online banking... more
In the present technological era the banking industry in the world especially in India undergo the rapid changes. The information technology has play the major role in providing the various innovative customer services for online banking customers like better tracking for transactions, multiple delivery channels for provide services for online customers. The private sectors banks put almost effort to satisfy their customer's expectation through their various efforts like their bank prompts responses, online banking securities, reliability & confidence and efficiency of website. The present study analyzed the factors determining the customer's satisfactions online banking with sample of selected private sector banks in Chennai city. The result of the proved that private sector banks websites has to offer various innovative financial services to their customers. The private sector bank has to conduct the regular survey on customer services to attract the new customers and retain the existing customers.
