The paper explains the concept of outsourcing and its manifestations. The origin, rationale and arguments for and against offshore outsourcing have been discussed. Indian experience as provider of outsourcing services and reasons for... more
The paper explains the concept of outsourcing and its manifestations. The origin, rationale and arguments for and against offshore outsourcing have been discussed. Indian experience as provider of outsourcing services and reasons for Indian success have been explained with a strong case for shift from low-end BPO services to high-end KPO services. The paper sounds a word of caution about the slow development of infrastructure in India and suggests a recipe for success of KPO in India.
