Chan and Qi (SCM 8/3 (2003) 209) developed an innovative measurement method that aggregates performance meas-ures in a supply chain into an overall performance index. The method is useful and makes a significant contribution to supply... more
Chan and Qi (SCM 8/3 (2003) 209) developed an innovative measurement method that aggregates performance meas-ures in a supply chain into an overall performance index. The method is useful and makes a significant contribution to supply chain management. Nevertheless, it can be cumbersome in computation due to its highly complex algorithmic fuzzy model. In aggregating the performance information, weights used by Chan and Qi-which aim to address the imprecision of human judgments-are incompatible with weights in additive models. Furthermore, the default assump-tion of linearity of its scoring procedure could lead to an inaccurate assessment of the overall performance. This paper addresses these limitations by developing an alternative measurement that takes care of the above. This research inte-grates three different approaches to multiple criteria decision analysis (MCDA)-the multiattribute value theory (MAVT), the swing weighting method and the eigenvector procedure-to develop a comp...
The purpose of this paper is to develop an approach to analyze and improve business processes of a service supply chain (SSC), through a real case study. Within this framework, the paper suggests an approach based on the DMAIC... more
The purpose of this paper is to develop an approach to analyze and improve business processes of a service supply chain (SSC), through a real case study. Within this framework, the paper suggests an approach based on the DMAIC (Define-Measure-Analyze-Improve-Control) method of Six Sigma-that combined Business Process Management (BPM), Supply Chain Operations Reference (SCOR), root cause analysis tree diagram, and Characteristics of Smart Supply chain-to improve one chosen business process of the Moroccan retirement supply chain. Based on this case study, the paper shows that the suggested approach identifies the malfunctioning causes for the studied business process, improves its behavior and manages its control. The approach is detailed, and it combines methods which are not complicated, so it can be used by academics and organization's managers. More case studies can be used to more thoroughly evaluate the presented approach.
The purpose of this paper is to develop an approach to analyze and improve business processes of a service supply chain (SSC), through a real case study. Within this framework, the paper suggests an approach based on the DMAIC... more
The purpose of this paper is to develop an approach to analyze and improve business processes of a service supply chain (SSC), through a real case study. Within this framework, the paper suggests an approach based on the DMAIC (Define-Measure- Analyze-Improve-Control) method of Six Sigma - that combined Business Process Management (BPM), Supply Chain Operations Reference (SCOR), root cause analysis tree diagram, and Characteristics of Smart Supply chain - to improve one chosen business process of the Moroccan retirement supply chain. Based on this case study, the paper shows that the suggested approach identifies the malfunctioning causes for the studied business process, improves its behavior and manages its control. The approach is detailed, and it combines methods which are not complicated, so it can be used by academics and organization's managers. More case studies can be used to more thoroughly evaluate the presented approach
The purpose of this paper is to develop an approach to analyze and improve business processes of a service supply chain (SSC), through a real case study. Within this framework, the paper suggests an approach based on the DMAIC... more
The purpose of this paper is to develop an approach to analyze and improve business processes of a service supply chain (SSC), through a real case study. Within this framework, the paper suggests an approach based on the DMAIC (Define-Measure-Analyze-Improve-Control) method of Six Sigma-that combined Business Process Management (BPM), Supply Chain Operations Reference (SCOR), root cause analysis tree diagram, and Characteristics of Smart Supply chain-to improve one chosen business process of the Moroccan retirement supply chain. Based on this case study, the paper shows that the suggested approach identifies the malfunctioning causes for the studied business process, improves its behavior and manages its control. The approach is detailed, and it combines methods which are not complicated, so it can be used by academics and organization's managers. More case studies can be used to more thoroughly evaluate the presented approach.
