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Návody • Host
Náhrady za zážitky
Did you book an experience and now you can’t make it? Your first step is to message your Host to let them know to see if they'd be willing to refund you. If they can't or won't send you a refund, you can submit a claim for eligible travel issues.
The Host fails to carry out the booked experience or arrives more than 15 minutes late
The Host makes significant changes to the experience after you book
The experience contains an obvious safety or health hazard
If we agree that you experienced a reasonable travel issue, Airbnb may be able provide a refund.
What’s next?
If you need to submit a claim, make sure to:
Contact the Host: We’ll verify your message thread as part of the claim process
Gather evidence: Document issues with photos or videos
Contact us:Get in touch within 24 hours of having an issue
Stay in touch: We’ll reach out with next steps specific to you
TIP: Review the Experiences Guest Refund policy for more details, including info about the minimum quality standards for experiences, Host responsibilities, and what qualifies as a travel issue.