Ask Elbee
Introducing Ask Elbee, our new chatbot that helps students get answers to their questions 24/7! Ask Elbee can answer questions about admission, financial aid, scholarships, student records, registration, and more.
Go ahead and try asking your questions now! Here are some ideas to get you started:
- How do I apply for admission?
- What does pending financial aid mean?
- When is orientation?
- How long does it take for my transfer credit to appear?
- What happens after I apply for graduation?
Features
Get immediate answers, 24/7
You can find Ask Elbee on any Enrollment Services webpage! Ask Elbee knows the answers to hundreds of CSULB-specific questions and is always learning more. Applicants, current students, and their families can get answers anytime and anywhere.
Ask Elbee speaks four languages
Ask Elbee can speak four languages: English, Spanish, Chinese (Simplified), and Vietnamese. All you need to do is ask your question in your preferred language and Ask Elbee will answer in that language automatically.
Suggested follow-up questions
Maybe you're not sure what to ask next. For many questions, Ask Elbee will suggest follow-up questions that are related to your previous question. Select from the list of suggested questions to get your next answer!
Save your answers for later
Once you've finished your conversation, you can download a copy of it to refer to later. Any links Ask Elbee shared with you will work in your downloaded copy.
If Ask Elbee can't answer your question…
Sometimes, Ask Elbee can't answer your question. This may be because we haven't taught Ask Elbee the answers for that topic yet or your question is specific to your student record. If that happens, you'll be able to submit your question as an online inquiry for a staff member to respond to later.
Frequently Asked Questions
If Ask Elbee can't answer your question, you'll be able to submit your question as an online inquiry for a staff member to respond. Your question will also be sent to our chatbot team so that we're able to teach Ask Elbee the answer for the future.
Applicants, students, and their families can all ask their questions to get helpful information about deadlines, procedures, and more. Ask Elbee is best able to help students, but staff and faculty are more than welcome to ask student-focused questions too.
If you think Ask Elbee's answer is incorrect or incomplete, please send an email to ES-Chatbot@csulb.edu.
Ask Elbee is available on all Enrollment Services webpages in the lower right-hand corner of the window. Ask Elbee works across platforms, so you can ask your questions on your computer, tablet, or smartphone.
Ask your question in your preferred language, and Ask Elbee will answer in that language automatically. Ask Elbee speaks four languages: English, Spanish, Chinese (Simplified), and Vietnamese.
You can also change Ask Elbee's language by selecting the globe icon. After you change the language this way, you may need to ask your question again to get your answer in that language.
You can download a transcript of your conversation by selecting the more icon (⋮) and then Download transcript.
