Personal Productivity and Organization
By Ed Rehkopf
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About this ebook
Ed Rehkopf
Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.
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Personal Productivity and Organization - Ed Rehkopf
Personal Productivity and Organization
By: Ed Rehkopf
Copyright@2019 Ed Rehkopf
All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the publisher except for the use of brief quotations in a book review or scholarly journal.
ISBN: 978-1-79480-584-2
Private Club Performance Management
1870 Centenary Church Road
Mount Ulla, North Carolina, 28125
www.privateclubspm.com
Personal Productivity and Organization
The following eight articles touch on matters of personal productivity and organization. It is fair to say that any club department will only be as organized and productive as its leader. Some people are well-organized and productive by nature, but most of us need some guidance and reminders to function effectively and direct and motivate their staffs to do the same.
The Cost of Chaos
Common wisdom tells us that quality costs more, but according to one of the foremost experts on quality this is not the case.
W. Edwards Deming, statistician, professor, author, consultant, lecturer, a man who made significant contributions to Japan’s reputation for high quality products and its rise to an economic power in the latter half of the 20th Century, wrote extensively about how a focus on quality actually reduces costs while providing a number of other benefits. Convincingly, his ideas and methods were proven true by numerous success stories – most dramatically the rise of Japanese manufacturing to world class status after World War II.
How does a club measure or quantify the cost of confusion, mishandled or incomplete information and orders, time to investigate and correct errors, and member dissatisfaction? The bottom line is that poor quality and disorganization is a major driver of costs in club