Transform your CX for the age of AI

Deliver the future of customer and employee experience today — all built on our AI-powered experience orchestration platform.

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Products that make a difference

Personalize experiences at scale with a trusted platform

Genesys makes it easy to drive growth, customer loyalty and employee productivity — all while reducing cost.

Genesys Cloud CX

Our AI-powered, all-in-one solution maximizes your impact across every experience and every channel.

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Genesys Cloud EX

Optimize your employee experience and deliver results with a standalone workforce engagement management solution.

AppFoundry Marketplace

Extend the Genesys Cloud™ platform with hundreds of pre-integrated apps from industry-leading partners.

Solutions that enable success

Innovate faster across your contact center and beyond

Genesys Cloud delivers all the tools your business needs to level up performance with more efficient and effective service across every interaction, no matter the channel.

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AI and automation

Realize value faster with purpose-built AI that’s easy to deploy, control and optimize.

Contact center software

Optimize with intelligent automation and embedded AI that delivers value from Day One.

Digital customer engagement

Seamlessly connect on any channel with humans and AI-powered bots.

Customer journey management

Connect data silos to orchestrate and optimize end-to-end customer and employee experiences.

Workforce engagement management

Unlock employee potential with built-in AI that simplifies management and drives impact and retention.

Cloud architecture and open platform

Innovate continuously, scale globally and build any customer experience (CX) with an open CX platform.

Future-ready vision for cx

Redefine what’s possible for CX with AI-Powered Experience Orchestration

No matter where your customers’ journeys start, you can uncover insights and take the next best action with Genesys Cloud and built-in AI. Now it’s easier than ever to keep employees engaged and customers happy.

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Customer success stories

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“Genesys Cloud AI offers a much richer, personalized customer experience. For example, it provides personality to our voicebot that’s consistent with the Kiwibank brand. The system is so much easier to tune, understand and follow the customer journey. And we have much cleaner data and reports.”

Emma Noble-Beasley

General Manager Contact Center, Kiwibank

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Two asian female hikers climbing up silhouette mountain cliff . helping ,helps and team work concept.

“Genesys Cloud offered the best interface, the most transparent pricing and the greatest options for integration. The last point was key as we wanted to escape the hassle of managing bolt-on solutions.”

Marty Hand

CTO, The Hotline

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“The change in employee happiness has been so apparent that it’s been noted to other departments by our city manager who receives hardly any complaint calls or emails now. We’ve also seen staff turnover drop from 40% to zero, against an industry standard of 30% to 45%.”

Amy Sessions

Customer Service Division Manager, City of Clearwater

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“What stood out about Genesys was the ease of adapting the platform to fit our needs. The ease of integrating with other third-party systems such as Salesforce, as well as the user-friendly interface, really caught our attention.”

Angelina Griselda Stankiewicz Chávez

Senior Contact Center Manager, Aeromexico

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Female student using smartphone in college library

“We’ve fully optimized our data, bots and channels from both Genesys and Salesforce, with no coding required. That’s massive. It means fewer open tabs and screen hops. And it gives our agents the aggregated 360-degree customer view they were missing, to deliver a better personalized experience.”

Philip Hagenfeldt

Commercial System Lead, Benify

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