Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 203 views

    Instruction Wiki Memo

    Uploaded by

    Sarah Wissing
    The document proposes creating an instruction manual for a coffee cart company to train new employees on how to properly make espresso drinks. The coffee cart has high turnover as most employees are students working short shifts with little overlap or training time. An instruction manual covering milk steaming and drink preparation would help ensure consistent quality products are made.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    Instruction Wiki Memo

    Uploaded by

    Sarah Wissing
    203 views1 page
    The document proposes creating an instruction manual for a coffee cart company to train new employees on how to properly make espresso drinks. The coffee cart has high turnover as most employees are students working short shifts with little overlap or training time. An instruction manual covering milk steaming and drink preparation would help ensure consistent quality products are made.

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document proposes creating an instruction manual for a coffee cart company to train new employees on how to properly make espresso drinks. The coffee cart has high turnover as most employees are students working short shifts with little overlap or training time. An instruction manual covering milk steaming and drink preparation would help ensure consistent quality products are made.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    203 views1 page

    Instruction Wiki Memo

    Uploaded by

    Sarah Wissing
    The document proposes creating an instruction manual for a coffee cart company to train new employees on how to properly make espresso drinks. The coffee cart has high turnover as most employees are students working short shifts with little overlap or training time. An instruction manual covering milk steaming and drink preparation would help ensure consistent quality products are made.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 1

    LCC 3403 Interclass Memorandum To Olga Menagarishvili From Sarah Wissing Date September 13, 2012

    Subject

    Coffee Cart Manual Project Idea

    For the instructions project, we propose to produce a complete a set of instructions to assist in training new employees at the coffee cart, Java World, to make an assortment of espresso based products.

    Background Java World is a small company of 12 employees that operates at Georgia Tech. Most employees are students. It is a branch of Highlands Bakery in Atlanta. The primary operation is selling coffee and coffee products. Java World also sells an assortment of soups, salads, pastries, and juices.

    Problem Most of the employees at Java World are full time students who have very little free time. The employees work 2-4 hour shifts in pairs. There is often no shift overlap between sets of employees. Because of this very little training occurs and new employees are not briefed on how to make the beverages correctly. This leads to inconsistent products. Proper preparation of these beverages is critical to the success of Java World.

    Solution Because of this issue we propose a set of instructions to train new employees. This manual will include: Instructions on how to properly steam milk A guide on how to prepare all espresso based beverages including: o espresso o latte o mocha o macchiato o red eye

    Further information can be provided, if you wish.

    You might also like