Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 18 views

    SM - Spss Docomo

    Uploaded by

    Sandheep Narayanan
    This document contains an 11 question survey about customer satisfaction with Tata Docomo mobile services. It collects information about the respondent's demographics, current mobile provider, spending and satisfaction levels. It then asks questions to gauge the respondent's views on Tata Docomo's per second billing, potential cost savings, and service quality ratings for various features like network, tariffs and customer service. The final questions ask if the respondent would recommend Tata Docomo to others and their overall experience rating of the provider.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd

    SM - Spss Docomo

    Uploaded by

    Sandheep Narayanan
    18 views3 pages
    This document contains an 11 question survey about customer satisfaction with Tata Docomo mobile services. It collects information about the respondent's demographics, current mobile provider, spending and satisfaction levels. It then asks questions to gauge the respondent's views on Tata Docomo's per second billing, potential cost savings, and service quality ratings for various features like network, tariffs and customer service. The final questions ask if the respondent would recommend Tata Docomo to others and their overall experience rating of the provider.

    Original Description:

    analysis of docomo

    Original Title

    Sm- Spss Docomo

    Copyright

    © © All Rights Reserved

    Available Formats

    RTF, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document contains an 11 question survey about customer satisfaction with Tata Docomo mobile services. It collects information about the respondent's demographics, current mobile provider, spending and satisfaction levels. It then asks questions to gauge the respondent's views on Tata Docomo's per second billing, potential cost savings, and service quality ratings for various features like network, tariffs and customer service. The final questions ask if the respondent would recommend Tata Docomo to others and their overall experience rating of the provider.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    18 views3 pages

    SM - Spss Docomo

    Uploaded by

    Sandheep Narayanan
    This document contains an 11 question survey about customer satisfaction with Tata Docomo mobile services. It collects information about the respondent's demographics, current mobile provider, spending and satisfaction levels. It then asks questions to gauge the respondent's views on Tata Docomo's per second billing, potential cost savings, and service quality ratings for various features like network, tariffs and customer service. The final questions ask if the respondent would recommend Tata Docomo to others and their overall experience rating of the provider.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    of 3

    QUESTIONNAIRE ON CUSTOMER SATISFACTION

    ON TATA DOCOMO
    Name:
    Age:
    Gender:
    Place:
    Profession:
    Public Sector

    Private Sector

    Business
    Others

    Student

    Income:
    1. Which Mobile service are you currently using?
    AIRTEL

    VODAFONE

    AIRCEL

    TATA DOCOMO

    IDEA

    BSNL

    RELIANCE

    OTHERS

    2. Monthly expenditure on your mobile bills?


    < Rs.200
    Rs.200- Rs.500
    >Rs.500
    3. Are you satisfied with your current service provider?
    Yes

    No

    4. Do you think using "per second pulse" billing of TATA DOCOMO is a good idea?
    Yes

    No

    5. Do you think "per second pulse" billing of TATA DOCOMO is effective in any other service
    provider?
    Yes

    No

    6. Do you think using TATA DOCOMO will help you in cutting down the costs on your mobile
    bills?
    Yes

    No

    Not Sure

    7. How do you find services provided by TATA DOCOMO? (Based on your knowledge)
    FEATURES
    POOR
    Network
    Tarrif
    Value Added
    Service
    Billing/ Recharge
    Customer Service

    AVERAGE

    GOOD

    BEST

    8. Would you like to change your current service provider to Tata DOCOMO if it provides other
    value added services too?
    Yes

    No

    9. How would you rate the following for TATA DOCOMO based on your

    experience?
    WORST

    BAD

    AVERAGE GOOD

    Voice quality?
    Network coverage strength?
    Supplementary facilities like
    call wait, divert, hold,
    conference?
    Internet connectivity and
    internet data transfer?
    Tariff rate of your Tata Docomo
    Prepaid Connection?
    STD tariff plans of Tata Docomo
    communication?
    Customer Care service of Tata
    Docomo mobile connection?
    International Roaming Facility?
    National Roaming Facility?
    Plan -Paisa/second pulse?

    10. Would you recommend TATA DOCOMO to others? (If using)


    Yes

    No

    EXCELLENT

    11. How would you like to rate your overall experience with TATA DOCOMO?
    BEST
    GOOD
    AVERAGE
    POOR
    WORST

    You might also like