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    Airtel

    Uploaded by

    dkamble17
    The document appears to be a customer questionnaire for Airtel mobile service provider. It contains 23 multiple choice and short answer questions regarding customers' demographics, current and preferred mobile service providers, usage habits, satisfaction levels, and ratings of Airtel's services. The purpose is to collect feedback and preferences from Airtel's customer base.

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    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd

    Airtel

    Uploaded by

    dkamble17
    17 views4 pages
    The document appears to be a customer questionnaire for Airtel mobile service provider. It contains 23 multiple choice and short answer questions regarding customers' demographics, current and preferred mobile service providers, usage habits, satisfaction levels, and ratings of Airtel's services. The purpose is to collect feedback and preferences from Airtel's customer base.

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    airtel

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    The document appears to be a customer questionnaire for Airtel mobile service provider. It contains 23 multiple choice and short answer questions regarding customers' demographics, current and preferred mobile service providers, usage habits, satisfaction levels, and ratings of Airtel's services. The purpose is to collect feedback and preferences from Airtel's customer base.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    17 views4 pages

    Airtel

    Uploaded by

    dkamble17
    The document appears to be a customer questionnaire for Airtel mobile service provider. It contains 23 multiple choice and short answer questions regarding customers' demographics, current and preferred mobile service providers, usage habits, satisfaction levels, and ratings of Airtel's services. The purpose is to collect feedback and preferences from Airtel's customer base.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    SES –GOIFM (DIKSAL)

    QUESTIONNAIRE OF AIRTEL

    Name:
    Address:

    Contact no.:

    Questionnaire
    1. What is your age?

    Below 15-18 □ 18-21 □ 21-25 □ 25-35 □ obove35 □

    2. What is your gender?

    Male □
    Female □

    3. What is your education level?

    Elementary School □ College Diploma □ High School Degree □ Post Graduate


    Degree □

    4. What is your occupation?


    Student □ Businessman □ Government servant □ Private sector employees□.
    Others □

    What is your annual family income?

    Rs.40000-100000 □, Rs.100 000-150000 □ Rs.150000-200000 □

    ,Rs.200000-250000 □

    Rs.250000 or above □

    6. Which mobile service provider do you use?


    RELIANCE □ AIRTEL □ VODAFONE □ TATA □ please Other specify:

    7. What was the source of the information about the mobile service

    provider that you have currently?

    Magazine □ Commercial Flyer □ Newspaper □ Friends □


    Promotion/Advertisement□ please Other specify:

    8. What is/will the purpose of your mobile service is?

    Personal Uses □ Both □

    Business Uses □

    9. How long have you been using mobile phone?


    1-3months □ 3-6months □ 6-12months □ More than one year □

    10. How much you spend/expected on mobile service per month?


    Under Rs.50 □ Rs. 50-100 Rs □
    100-150 □ Rs..200 or above □

    11. How much air time do you spend daily on the phone?
    less than 15 minutes □ 15-30minutes □ 30-45 minutes □ more than 45 minutes □

    12. What is the most important factor(s) you considered when you choose a mobile
    service provider?

    Price □ Good network coverage □ Customer Service Location of Dealer □ please


    Other specify: □

    13. Rank below that describes how do you satisfy the mobile service provider you
    currently using?
    Very Unsatisfied □ Unsatisfied □ Satisfied □ Very Satisfied □ Neutral □

    14. Would you consider swapping the service provider if portable sim facility is
    introduced? Yes□ No□
    15. Are you using any of the 1 paisa/ sec scheme? Yes□ No□

    18. If yes then specify which mobile service.

    19. If no, then are you interested in 1 paisa/second scheme? Yes□ No□

    20. If you are interested then specify which mobile service would you prefer?
    Please specify:

    22. Rate the following services airtel;

    (1-poor ,2- average ,3- above average ,4- good, 5-excellent )

    Poor Average Above Good excellent


    average
    Sms service

    Voice based
    service

    Free missed
    call alert
    service

    GPRS

    STD and
    local call
    service

    23. Give your suggestions to airtel.

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