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    Questionnaire Vodafone vs. Airtel Communication

    Uploaded by

    jaspreet444
    The document is a 16 question survey about mobile service providers Vodafone and Airtel. It asks respondents for demographic information like gender, age and occupation. It also asks questions to gauge customer satisfaction with connectivity, call rates, customer service experiences and likelihood of repurchasing or recommending the services to others. Respondents are also asked if they receive unwanted calls/SMS and their monthly expenditure on mobile usage.

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    Questionnaire Vodafone vs. Airtel Communication

    Uploaded by

    jaspreet444
    36 views3 pages
    The document is a 16 question survey about mobile service providers Vodafone and Airtel. It asks respondents for demographic information like gender, age and occupation. It also asks questions to gauge customer satisfaction with connectivity, call rates, customer service experiences and likelihood of repurchasing or recommending the services to others. Respondents are also asked if they receive unwanted calls/SMS and their monthly expenditure on mobile usage.

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    The document is a 16 question survey about mobile service providers Vodafone and Airtel. It asks respondents for demographic information like gender, age and occupation. It also asks questions to gauge customer satisfaction with connectivity, call rates, customer service experiences and likelihood of repurchasing or recommending the services to others. Respondents are also asked if they receive unwanted calls/SMS and their monthly expenditure on mobile usage.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    36 views3 pages

    Questionnaire Vodafone vs. Airtel Communication

    Uploaded by

    jaspreet444
    The document is a 16 question survey about mobile service providers Vodafone and Airtel. It asks respondents for demographic information like gender, age and occupation. It also asks questions to gauge customer satisfaction with connectivity, call rates, customer service experiences and likelihood of repurchasing or recommending the services to others. Respondents are also asked if they receive unwanted calls/SMS and their monthly expenditure on mobile usage.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Questionnaire Vodafone vs.

    AirTel communication
    Name
    1. o o o Which mobile services do you use? Vodafone AirTel Other

    Contact no.

    2. Youre Gender? o Male o Female 3. o o o o o o 4. o o o o What is your occupation? Professional Academic / Educator College / Graduate Student K - 12 Student Homemaker Others What is your age? 10-20 20-30 30-40 >40

    5. Which type of service do you use? o Postpaid o Prepaid 6. o o o For how long have you been using these services? Less than 6 months 6 months - 1 year More than 1 year

    7. How do you rate your services provider in terms of connectivity and area of network coverage? o Good o Bad o Neither Good nor Bad 8. What do you feel about the call tariff linked with the connection you are currently using? o Very Economical o Cheap o Normal o Expensive 9. o o o Do you receive unwanted calls and SMS Advertisements? If Yes, do you mind it? Yes, I don't mind Yes, I hate them No

    10. How appropriate are the SMS rates related with the plan you are using currently? o Very Economical o Cheap o Normal o Expensive 11. Evaluate your most recent customer services experience o Very Bad o Bad o Neither Good nor Bad o Fair o Good o Very Good

    12. How would you rate your level of satisfaction with the service provider in regards to value? o Very Bad o Bad o Neither Good nor Bad o Good o Very Good 13. What is your monthly expenditure in terms of your mobile usage? o Less than Rs. 200 o Rs. 200 - Rs. 500 o More than Rs. 500 14. How likely are you to repurchase the services from this company in the future? Would you say your chances are? o Very Likely o Likely o Somewhat Likely o Undecided o Somewhat Unlikely o Unlikely o Very Unlikely 15. How likely are you to recommend the services of this company to a friend or relative? Would you say your chances are? o Very Likely o Likely o Somewhat Likely o Undecided o Somewhat Unlikely o Unlikely o Very Unlikely 16. Over the next 12 months, how likely are you to change your service provider? o No plans at all o Yes will change to something better o I am happy with what I am having

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