Topic:-Study On Factor Determining in Service Quality Study at TVS Motors Palakkad Questionnaire

Topic:- Study on factor determining in service quality study at TVS motors
;palakkad
Questionnaire:1. Age :-
18 25
2.
Gender:-
3.
Income:-
4.
25 - 35
Male
35 - 45
Female
45 55
Transgender
Below 20000
20000-30000
50000-60000
Above 60000
10th
Education:-
55 - 60
40000-50000
Diploma
Degree
PG
others
5. Which Price-range your Bike Belong?
Upto 40000
40000-50000
60000-80000
Above 80000
50000-60000
6. Which bike do you currently own?

Geared Bike
Gearless Bike
Gearless Mopped
TVS Centra
TVS Fiero
TVS Apache
TVS Victor
TVS Star
TVS Scooty Pep
7.Which TVS model do you own?
Others
8.What is engine capacity of your bike?
Less than 100 CC
100 CC to 125 CC
150 CC to 180 CC
Above 180 CC
126 CC to 150 CC
9.What Features do you consider when you purchase a bike?

After Sales Services Quality
Brand
Mileage
Resale Value
Availability of Spare Parts
Cost of Spare Parts
10. Do you have trust on the Brand?

Yes
Price
No
11.Do you take your bike for regular service to the Company?
Yes
No
12.What is your opinion about the overall services performed by T.V.S Motors?
Excellent
Very Good
Good
Average
Poor
13.What was the Dealers Promise about the mileage of the Vehicle?
50 Kms/L
51-60 Kms/L
61-70 Kms/L
Above 80 Kms/L
61-70 Kms/L
71 - 80 Kms/L
14.What is the actual mileage you are getting?

50 Kms/L
51-60 Kms/L
Above 80 Kms/L
15.Are You Satisfied with your bike service provided by TVS service center?
Yes
No
16.What is the cost of spare parts provided in TVS motor?

Highcost
Moderate
Below Average
Low Range
17.While purchasing a Bike from TVS Motors do they provide better Service?
Excellent
Very Good
Good
Average
Poor
18.Do the service centre operate extended working hours to need the demand of customer?
Yes
No
Dont Know
19.Is the service center open on all weekends?

Yes
No
20.Do TVS Motors keep their services delivery as promised?

Yes
No
21Are You Satisfied with the Free Service by TVS Motors?

Highly Satisfied
Satisfied
Moderate
Highly Dis-Satisfied
22.After Servicing do you face any problems?
Sometime
Very Often
23.How do you find Ambience of the Service Centre?
Not at all
Dis-Satisfied
Excellent
Very Good
Average
Poor
24.How do you rate the mechanic works done in TVS Motors?

Excellent
Very Good
Average
25.How do you rate the Service Quality for TVS Motors from 1 to 5?
1
Poor

Topic:-Study On Factor Determining in Service Quality Study at TVS Motors Palakkad Questionnaire

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Topic:- Study on factor determining in service quality study at TVS motors

6. Which bike do you currently own?

TVS Scooty Pep

7.Which TVS model do you own?

9.What Features do you consider when you purchase a bike?

Availability of Spare Parts

Cost of Spare Parts

10. Do you have trust on the Brand?

14.What is the actual mileage you are getting?

16.What is the cost of spare parts provided in TVS motor?

19.Is the service center open on all weekends?

20.Do TVS Motors keep their services delivery as promised?

21Are You Satisfied with the Free Service by TVS Motors?

23.How do you find Ambience of the Service Centre?

24.How do you rate the mechanic works done in TVS Motors?

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