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    Kalyani Motors

    Uploaded by

    Pavan Kumar R
    This document is a questionnaire about customer perceptions of after-sales services provided by Maruti Suzuki and Kalyani Motors. It contains questions about the respondent's vehicle, satisfaction with Maruti Suzuki's after-sales services, and perceptions of Kalyani Motors' sales and service network compared to competitors. The purpose is to collect information for a student research project on customer perception of after-sales services at Maruti Suzuki and Kalyani Motors.

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    Kalyani Motors

    Uploaded by

    Pavan Kumar R
    211 views3 pages
    This document is a questionnaire about customer perceptions of after-sales services provided by Maruti Suzuki and Kalyani Motors. It contains questions about the respondent's vehicle, satisfaction with Maruti Suzuki's after-sales services, and perceptions of Kalyani Motors' sales and service network compared to competitors. The purpose is to collect information for a student research project on customer perception of after-sales services at Maruti Suzuki and Kalyani Motors.

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    This document is a questionnaire about customer perceptions of after-sales services provided by Maruti Suzuki and Kalyani Motors. It contains questions about the respondent's vehicle, satisfaction with Maruti Suzuki's after-sales services, and perceptions of Kalyani Motors' sales and service network compared to competitors. The purpose is to collect information for a student research project on customer perception of after-sales services at Maruti Suzuki and Kalyani Motors.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    211 views3 pages

    Kalyani Motors

    Uploaded by

    Pavan Kumar R
    This document is a questionnaire about customer perceptions of after-sales services provided by Maruti Suzuki and Kalyani Motors. It contains questions about the respondent's vehicle, satisfaction with Maruti Suzuki's after-sales services, and perceptions of Kalyani Motors' sales and service network compared to competitors. The purpose is to collect information for a student research project on customer perception of after-sales services at Maruti Suzuki and Kalyani Motors.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Dear sir/Madam,

    We the students pursuing BBM VI Semester. The project is entitled on “Customer perception
    towards AFTER SALES SERVICES in MARUTHI SUZUKI with reference to KALYANI
    MOTORS ” .This information is purely for the academic purpose and will be used as research
    work.
    With regards to this, kindly spare your valuable time to fill the questionnaire. I assure you
    that the results are kept confidential and used for my academic purpose only.
    Thanking You
    With Regards
    PAVAN KUMAR
    Name : ___________________________________________________________
    Age : _____________ Sex : ___________Occupation : _____________
    Contact info: ______________________E-mail id: _____________________________
    -----------------------------------------------------------------------------------------------------------------------

    1. Which model of Maruti Suzuki do you own ?


    a. 800 ( ) b. Omni Van ( )
    c. Swift ( )d. Other Specify……………… (list of cars)

     How long you are using Maruthi car?


    a. 3 years ( )
    b. 4-7 years ( )
    c. 8-10 years ( )
    d. above 10 years ( )
     How much km does your vehicle run in a week
    ❏Below 50 ❏50- 100 ❏Above 100

    When it comes to comfort and convinence maruthis ?

    a. Very comfortable( )b. average( )c. less average( ) d.not comfortable( )


     What is the main problem of maruthicars ?
    a. Models and interiors ( ) b. Gear Box,braking system( )
    b. Engine ( ) c. any other___________

     How many free services does maruti provide?


    ❏Below 2 ❏2-5 ❏Above 5 12.
    5. What do you feel about after sales service given by Maruthi Suzuki?

    a. Highly Satisfied ( )
    b. Satisfied ( )
    c. Moderate ( )
    d. Dissatisfied ( )
     Do you think Kalyani motors Pvt sales and service network is better than it’s
    competitors in Bangalore ?
    a. Yes b. No c. Can be improved

    13.Does your service provider solve all your complaints?

    ❏Yes ❏No

    14.Your vehicle needs service because of

    ❏Free Service❏ Oil Replacement ❏Break down ❏General Service

    15. How often do u service your vehicle

    ❏Below 1000 km ❏1000-5000 ❏Above 5000

    16.How much do u pay for General Service?

    ❏Below 1000rs ❏000rs-5000rs ❏Above 5000rs

    17.Do the service providers render proper service?

    ❏Yes ❏No

    18.Do they give your vehicle on promised time?

    ❏Yes ❏N0
    20.Do they really service the mentioned complaints?

    ❏Yes ❏No

    9. What do you feel about the employees dealing with you in Service section?
    a) Highly Satisfied ( )
    b) Satisfied ( )
    c) Average ( )
    d) Dissatisfied ( )

    21.Is there any fraudulent activity occurred during the service?

    ❏Yes ❏No

    23.Do they charge extra more than the estimation?

    ❏Yes ❏No

    24.Do they replace with the original Spares Parts?

    ❏Yes ❏No

    25.Do they make you wait for a long time? ❏Yes ❏N

    12. Do you have any complaints about After-sales Service section ?

    13. Overall satisfaction level derived as expected from maruthi cars.


    a. Very dissatisfied( ) b. Neutral ( ) c. very much satisfied( )

     Do you recommend others to buy maruthi car?


    a) Yes ( ) b. No( )
    specify the reason …………………

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