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Sbi Feedback Process

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The document discusses the SBI feedback process which involves describing a situation, behavior, and impact. It provides examples of using the SBI process and guidelines for describing behaviors and impacts. The SBI process is used to give constructive feedback to improve leadership skills.

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Sbi Feedback Process

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vikas mehta

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situation behaviour Impact - The feedback process

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Sbi Feedback Process

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vikas mehta

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SBIFeedbackProcess

2008SpringCLCAmericasMeeting
Charlotte,NC
April2425,2008

2007CenterforCreativeLeadership.Allrightsreserved.

SBIFeedbackProcess
Situation

Settingandcircumstances

Behavior

Observableactions

Impact

Emotionsandfeelingsyouhave
Thingsyoudo(orthegroupdoes)
becauseoftheobservedbehavior

2007CenterforCreativeLeadership.Allrightsreserved.

SBIExample#1

Situation

Inthelobbybeforeclassstarted
onMondaymorning

Behavior

Yousmiled,introducedyourself,
andofferedtoshakehands

Impact

Ifeltrelievedtomakecontactwith
someoneamongstrangers

2007CenterforCreativeLeadership.Allrightsreserved.

SBIExample#2

Situation

DuringIntroductions

Behavior

Youtoldusaboutthechallenges
youfaceasaHRleader

Impact

Ifeltcomfortableand
connectedwithyoubecauseI
facethesamechallenges
2007CenterforCreativeLeadership.Allrightsreserved.

SBIExample#3

Situation

Whenwewerediscussingcritical
leadershipchallenges

Behavior

Youtalkedloudandsaidthat
otherpeoplewerewrong

Impact

Ifeltintimidatedandangry

2007CenterforCreativeLeadership.Allrightsreserved.

Impact

Avoiddescribingthebehavingperson.
Ifeltlikeyoucaredaboutus.
IfeltthatyoucouldrelatetowhatIwas
goingthrough.
Ifeltthatyouhadtohaveyourownway.

2007CenterforCreativeLeadership.Allrightsreserved.

Behavior

Youaskedus
whowantedto
organizeagroup
togooutto
dinner.

Generalization
Categorization
Judgment
Evaluation
Observable
Action

2007CenterforCreativeLeadership.Allrightsreserved.

Behavior

Youhelped
everyonefeelat
ease.

Generalization
Categorization
Judgment
Evaluation
Observable
Action

2007CenterforCreativeLeadership.Allrightsreserved.

Behavior

Youwereagood
organizer.

Generalization
Categorization
Judgment
Evaluation
Observable
Action

2007CenterforCreativeLeadership.Allrightsreserved.

Impact

Ifeltreally
disappointed.

Describesthe
behavingperson
Howyoufelt
andwhatyou
didbecauseof
thebehavior;
whatthegroup
didbecauseof
thebehavior
2007CenterforCreativeLeadership.Allrightsreserved.

Impact

Youmadeitfeel
safetoopenup.

Describesthe
behavingperson
Howyoufeltand
whatyoudid
becauseofthe
behavior;what
thegroupdid
becauseofthe
behavior
2007CenterforCreativeLeadership.Allrightsreserved.

Impact

Thegroup
becameless
interactive.

Describesthe
behavingperson
Howyoufelt
andwhatyou
didbecauseof
thebehavior;
whatthegroup
didbecauseof
thebehavior
2007CenterforCreativeLeadership.Allrightsreserved.

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