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Innovation at Whirlpool

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Innovation at Whirlpool

Bikramjit Das Gupta


09BS0000570
Introduction
• Whirlpool is a fortune 500 company and a
global manufacturer and marketer of major
home appliances.
• Its head quarter is at Benton Charter
Township, Michigan, United States.
• On April 2006 (for the first quarter) it
reported a net sales of US $ 3.5 bn and net
earnings of US$ 118 mn.
Introduction contd..
• Strong worldwide demand from customers
and channel partners.
• In 2000, David R. Whitwam, chairman and CEO
of Whirlpool, took initiative to bring about a
change in the company’s corporate culture.
• Also embedded innovation as a core
competency.
Background Note
• Company was started in 1911 by three
brothers-Frederick, Louis and Emory Upton.
• Initially named Upton Machine Corporation
established at St. Josephs, Michigan, USA.
• Later changed to Whirlpool.
• Entered into partnership with Sears, Roebuck
and Co in 1916, Sears marketed washers
manufactured by Upton.
Background note contd..
• In 1925, Upton became the exclusive supplier of
electric and gasoline powered washing machines
for Sears.
• In 1929 Upton merged with Nineteen Hundred
Corp of New York, USA.
• In 1948, Upton had dual distributors- marketed
by Sears and by Nineteen Hundred.
• In mid-1960s Whirlpool became one of the well-
established brands in North America.
Background note contd..
• In 1970s , the company established Cool Line,
a toll-free consumer service support line.
• In the 1980s, Whirlpool expanded into
markets in Europe, Mexico, India, Canada,
China, South Africa, Argentina and Brazil.
• In 1987, Whirlpool and Sundaram-Clayton
formed TVS Whirlpool Ltd to make compact
washers for Indian market.
Background note contd..
• In 1993, Whirlpool won the US $ 30 mn Super
Efficient Refrigerator Program (SERP) challenge.
• By the 2000s, Whirlpool had become a well-
established brand in the worldwide appliance
market.
• In September 2002, Whirlpool launched a program
called e-partner that facilitated online purchasing.
• By April 2006, Whirlpool was the largest home
appliance maker in the U.S.

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